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Standardization Organization
Technical Committee
Directive
Mandate
50
SIST
SIST 1192:2023(Main)
Therapy dogs

Ta standard določa osnovno izrazoslovje, ki se uporablja v PPP, pravila in smernice za preverjanje
primernosti ter usposabljanje vodnikov, psov in strokovnih sodelavcev PPP, za strokovno, varno in
učinkovito izvajanje programov PPP v ustanovah ter pravila in smernice za zagotavljanje dobrobiti vseh
udeležencev in sodelujočih v PPP.
Ta standard predstavlja shemo za certificiranje storitve PPP. Zajema splošne in specifične smernice za
izvajanje programov PPP.

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SIST
SIST ISO 23155:2023(Main)
Interpreting services -- Conference interpreting -- Requirements and recommendations
ISO 23155:2022

This document specifies requirements and recommendations for the provision of conference interpreting services. It is primarily addressed to conference interpreters and conference interpreting service providers. It also serves as reference for users of conference interpreting services.

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SIST
SIST EN ISO 24019:2023(Main)
Simultaneous interpreting delivery platforms - Requirements and recommendations (ISO 24019:2022)
EN ISO 24019:2022

This document specifies requirements and recommendations for using simultaneous interpreting
delivery platforms at communicative events where interpreters are not at the same venue as
participants, speakers and signers.
In conjunction with ISO 20108, this document also provides requirements and recommendations
for ensuring the quality of sound and images and their transmission from speakers and signers to
interpreters, and from interpreters to participants, and for the configuration of the interpreter’s
working environment.

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ISO
ISO 23629-12:2022(Main)
UAS traffic management (UTM) — Part 12: Requirements for UTM service providers

This document includes compliance monitoring, safety, security, privacy and other organisational requirements for providers in the context of UAS traffic management services.

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ISO
ISO/IEC TS 20000-5:2022(Main)
Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.

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ISO
ISO 23155:2022(Main)
Interpreting services — Conference interpreting — Requirements and recommendations
SIST ISO 23155:2023

This document specifies requirements and recommendations for the provision of conference interpreting services. It is primarily addressed to conference interpreters and conference interpreting service providers. It also serves as reference for users of conference interpreting services.

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CEN
EN 17483-1:2021(Main)
Private security services - Protection of critical infrastructure - Part 1: General requirements
SIST EN 17483-1:2021

This document includes the main overarching requirements for the provision of private security services for critical infrastructure.
NOTE 1   This document is the first part of a series of standards on the provision of private security services for critical infrastructure. It will be complemented by other sector specific parts, which give more detailed requirements for related services such as aviation, maritime and port security.
NOTE 2   Examples of critical infrastructure sectors are given in Annex A.
NOTE 3   See Figure 1.
NOTE 4   It is important that the selection of a private security service provider always represents the best balance between quality and price. This document sets out the minimum requirements that providers should comply with in order for this balance to be struck.
It specifies service requirements for quality in the organization, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider of security services.
It lays down quality criteria for the delivery of security services requested by public and private clients.
This document is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of security services.

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ISO
ISO/IEC 27013:2021(Main)
Information security, cybersecurity and privacy protection — Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1

This document gives guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 for organizations intending to: a) implement ISO/IEC27001 when ISO/IEC 20000-1 is already implemented, or vice versa; b) implement both ISO/IEC27001 and ISO/IEC 20000-1 together; or c) integrate existing management systems based on ISO/IEC27001 and ISO/IEC 20000-1. This document focuses exclusively on the integrated implementation of an information security management system (ISMS) as specified in ISO/IEC 27001 and a service management system (SMS) as specified in ISO/IEC 20000-1.

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SIST
SIST EN 319 412-4 V1.2.1:2022(Main)
Electronic Signatures and Infrastructures (ESI) - Certificate Profiles - Part 4: Certificate profile for web site certificates
ETSI EN 319 412-4 V1.2.1 (2021-11)

The present document specifies a certificate profile for web site certificates that are accessed by the TLS protocol [i.1].
The profile defined in the present document builds on the CA/Browser Forum Baseline requirements [2], Extended
validation guidelines [3] and other parts of the present multipart deliverable.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
This profile can be used for legal and natural persons. For certificates issued to legal persons, the profile builds on the
CAB Forum EV Profile [3] or baseline requirements [2]. For certificates issued to natural persons, the profile builds
only on CAB Forum baseline requirements [2].

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SIST
SIST EN 319 411-2 V2.4.1:2022(Main)
Electronic Signatures and Infrastructures (ESI) - Policy and security requirements for Trust Service Providers issuing certificates - Part 2: Requirements for trust service providers issuing EU qualified certificates
ETSI EN 319 411-2 V2.4.1 (2021-11)

The present document specifies policy and security requirements for the issuance, maintenance and life-cycle
management of EU qualified certificates as defined in Regulation (EU) No 910/2014 [i.1]. These policy and security
requirements support reference certificate policies for the issuance, maintenance and life-cycle management of EU
qualified certificates issued to natural persons (including natural persons associated with a legal person or a website)
and to legal persons (including legal persons associated with a website), respectively.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.6] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 411-1 [2] for general requirements on TSP issuing certificates.

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SIST
SIST EN 17531:2021(Main)
Reporting in support of supervision of online gambling services by the gambling regulatory authorities of the Member States
EN 17531:2021

The development of a European standard(s) on reporting by online gambling service operators and suppliers to the gambling regulatory authorities in the Member States for the purpose of supervision of online gambling services will specify the core data for reporting purposes, while ensuring integrity and security of the data as well as personal data protection.
The requested European standard(s) will provide a voluntary tool to the gambling regulatory authorities in the Member States without prejudice to the scope of competence of Member States in the regulation of online gambling and without imposing any obligation on them to introduce reporting requirements or to authorize or deny authorization to any operators or suppliers.

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ISO
ISO/IEC TS 20000-11:2021(Main)
Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including: a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services; b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1; c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1. Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.

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SIST
SIST EN 17483-1:2021(Main)
Private security services - Protection of critical infrastructure - Part 1: General requirements
EN 17483-1:2021

This document is the overarching standard for the provision of private security services for critical infrastructure. It is complemented by vertical substandards for specific sectors with more detailed focus on the related services such as e.g. aviation security and maritime/port security.
It specifies service requirements for quality in organization, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to security services.
It lays down quality criteria for the delivery of security services requested by public and private clients.
This document is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of security services.

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SIST
SIST EN 319 411-1 V1.3.1:2021(Main)
Electronic Signatures and Infrastructures (ESI) - Policy and security requirements for Trust Service Providers issuing certificates - Part 1: General requirements
ETSI EN 319 411-1 V1.3.1 (2021-05)

The present document specifies generally applicable policy and security requirements for Trust Service Providers
(TSPs) issuing public key certificates, including trusted web site certificates.
The policy and security requirements are defined in terms of requirements for the issuance, maintenance and life-cycle
management of certificates. These policy and security requirements support several reference certificate policies,
defined in clauses 4 and 5.
A framework for the definition of policy requirements for TSPs issuing certificates in a specific context where
particular requirements apply is defined in clause 7.
The present document covers requirements for CA hierarchies, however this is limited to supporting the policies as
specified in the present document. It does not include requirements for root CAs and intermediate CAs for other
purposes.
The present document is applicable to:
• the general requirements of certification in support of cryptographic mechanisms, including digital signatures
for electronic signatures and seals;
• the general requirements of certification authorities issuing TLS/SSL certificates;
• the general requirements of the use of cryptography for authentication and encryption.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.2] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 401 [8] for general policy requirements common to all classes of
TSP's services.
The present document includes provisions consistent with the requirements from the CA/Browser Forum in EVCG [4]
and BRG [5].

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SIST
SIST EN 319 411-2 V2.3.1:2021(Main)
Electronic Signatures and Infrastructures (ESI) - Policy and security requirements for Trust Service Providers issuing certificates - Part 2: Requirements for trust service providers issuing EU qualified certificates
ETSI EN 319 411-2 V2.3.1 (2021-05)

The present document specifies policy and security requirements for the issuance, maintenance and life-cycle
management of EU qualified certificates as defined in Regulation (EU) No 910/2014 [i.1]. These policy and security
requirements support reference certificate policies for the issuance, maintenance and life-cycle management of EU
qualified certificates issued to natural persons (including natural persons associated with a legal person or a website)
and to legal persons (including legal persons associated with a website), respectively.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.6] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 411-1 [2] for general requirements on TSP issuing certificates.

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SIST
SIST EN 319 412-1 V1.4.4:2021(Main)
Electronic Signatures and Infrastructures (ESI) - Certificate Profiles - Part 1: Overview and common data structures
ETSI EN 319 412-1 V1.4.4 (2021-05)

The present document provides an overview of the Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3] based
certificate profiles and the statements for EU Qualified Certificates specified in other parts of ETSI EN 319 412 ([i.4] to
[i.7]). It specifies common data structures that are referenced from other parts of ETSI EN 319 412 ([i.4] to [i.7]).
The profiles specified in this multi-part deliverable aim to support both the Regulation (EU) No 910/2014 [i.9] and use
of certificates in a wider international context. Within the European context, it aims to support both EU Qualified
Certificates and other forms of certificate.

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SIST
SIST EN 319 401 V2.3.1:2021(Main)
Electronic Signatures and Infrastructures (ESI) - General Policy Requirements for Trust Service Providers
ETSI EN 319 401 V2.3.1 (2021-05)

The present document specifies general policy requirements relating to Trust Service Providers (TSPs) that are
independent of the type of TSP. It defines policy requirements on the operation and management practices of TSPs.
Other specifications refine and extend these requirements as applicable to particular forms of TSP. The present
document does not specify how the requirements identified can be assessed by an independent party, including
requirements for information to be made available to such independent assessors, or requirements on such assessors.
NOTE: See ETSI EN 319 403 [i.6] for details about requirements for conformity assessment bodies assessing
Trust Service Providers.

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SIST
SIST ISO 21998:2021(Main)
Interpreting services -- Healthcare interpreting -- Requirements and recommendations
ISO 21998:2020

This document specifies requirements and recommendations for healthcare interpreting services in spoken and signed communication. It is applicable to all situations requiring healthcare interpreting, where the parties involved need to communicate using spoken or signed language, to treat a health-related issue. It is intended for interpreting service providers and healthcare interpreters.

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SIST
SIST ISO 20771:2021(Main)
Legal translation - Requirements
ISO 20771:2020

This document specifies requirements for the competences and qualifications of legal translators, revisers and reviewers, best translation practices and the translation process directly affecting the quality and delivery of legal translation services. In particular, it specifies the core processes, resources, confidentiality, professional development requirements, training and other aspects of the legal translation service provided by individual translators.
Fulfilment of all the requirements set out in this document enables the individual legal translator to demonstrate conformity of their legal translation services to this document and their capability to maintain a level of quality in legal translation services that will meet the client's and other applicable specifications.
The use of output from machine translation, even with post-editing, is outside the scope of this document. Consulting of a machine translation resource by a legal translator, does not constitute use of raw machine translation plus post-editing.
This document does not apply to interpreting services.

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SIST
SIST ISO 20539:2021(Main)
Translation, interpreting and related technology -- Vocabulary
ISO 20539:2019

This document provides the vocabulary for translation, interpreting and related technology standards.

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ISO
ISO/IEC 20000-2:2019/Amd 1:2020(Amendment)
Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1
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SIST
SIST EN 319 412-2 V2.2.1:2020(Main)
Electronic Signatures and Infrastructures (ESI) - Certificate Profiles - Part 2: Certificate profile for certificates issued to natural persons
ETSI EN 319 412-2 V2.2.1 (2020-07)

The present document specifies requirements on the content of certificates issued to natural persons. This profile builds
on IETF RFC 5280 [1] for generic profiling of Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3].
This profile supports the requirements of EU Qualified Certificates as specified in the Regulation (EU)
No 910/2014 [i.5] as well as other forms of certificate. The scope of the present document is primary limited to
facilitate interoperable processing and display of certificate information. This profile therefore excludes support for
some certificate information content options, which can be perfectly valid in a local context but which are not regarded
as relevant or suitable for use in widely deployed applications.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
Certain applications or protocols impose specific requirements on certificate content. The present document is based on
the assumption that these requirements are adequately defined by the respective application or protocol. It is therefore
outside the scope of the present document to specify such application or protocol specific certificate content.

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SIST
SIST EN 319 412-1 V1.4.1:2020(Main)
Electronic Signatures and Infrastructures (ESI) - Certificate Profiles - Part 1: Overview and common data structures
ETSI EN 319 412-1 V1.4.1 (2020-06)

The present document provides an overview of the Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3] based certificate profiles and the statements for EU Qualified Certificates specified in other parts of ETSI EN 319 412 ([i.4] to [i.7]). It specifies common data structures that are referenced from other parts of ETSI EN 319 412 ([i.4] to [i.7]).
The profiles specified in this multi-part deliverable aim to support both the Regulation (EU) No 910/2014 [i.9] and use of certificates in a wider international context. Within the European context, it aims to support both EU Qualified Certificates and other forms of certificate.

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SIST
SIST EN 319 412-3 V1.2.1:2020(Main)
Electronic Signatures and Infrastructures (ESI) - Certificate Profiles - Part 3: Certificate profile for certificates issued to legal persons
ETSI EN 319 412-3 V1.2.1 (2020-07)

The present document specifies a certificate profile for certificates issued to legal persons. The profile defined in the
present document builds on requirements defined in ETSI EN 319 412-2 [2].
The present document supports the requirements of EU qualified certificates as specified in the Regulation (EU)
No 910/2014 [i.3] as well as other forms of certificate.

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SIST
SIST EN 319 403-1 V2.3.1:2020(Main)
Electronic Signatures and Infrastructures (ESI) - Trust Service Provider Conformity Assessment - Part 1: Requirements for conformity assessment bodies assessing Trust Service Providers
ETSI EN 319 403-1 V2.3.1 (2020-06)

The present document contains requirements for the competence, consistent operation and impartiality of conformity
assessment bodies assessing and certifying the conformity of Trust Service Providers (TSPs) and the trust services they
provide towards defined criteria against which they claim conformance.
NOTE 1: Those requirements are independent of the type and class of trust service provided.
The present document also contains requirements for the conformity assessment of trust services component services,
which later forms part of a separate conformity assessment of a TSP.
NOTE 2: This enables a provider of such component services, which are used as part of the service provided by
several TSPs, to avoid having to be assessed several times, or even for a TSP to provide a service based
just on a component service or collection of components whether or not they are recognized as a trust
service under Regulation (EU) No 910/2014 [i.1].
The present document applies the general requirements of ISO/IEC 17065 [1] to the specific requirements of
conformity assessment of TSPs.
The present document is part 1 of a multi-part deliverable. Other parts include:
• ETSI TS 119 403-2 [i.14]: "Electronic Signatures and Infrastructures (ESI); Trust Service Provider Conformity
Assessment; Part 2: Additional requirements for Conformity Assessment Bodies auditing Trust Service
Providers that issue Publicly-Trusted Certificates".
• ETSI TS 119 403-3 [i.15]: "Electronic Signatures and Infrastructures (ESI); Trust Service Provider Conformity
Assessment; Part 3: Additional requirements for conformity assessment bodies assessing EU qualified trust
service providers".

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SIST
SIST EN 319 412-5 V2.3.1:2020(Main)
Electronic Signatures and Infrastructures (ESI) - Certificate Profiles - Part 5: QCStatements
ETSI EN 319 412-5 V2.3.1 (2020-04)

The present document defines specific QCStatement for the qcStatements extension as defined in IETF
RFC 3739 [2], clause 3.2.6, including requirements for their use in EU qualified certificates. Some of these
QCStatements can be used for other forms of certificate.
The QCStatements defined in the present document can be used in combination with any certificate profile, either
defined in ETSI EN 319 412-2 [i.2], ETSI EN 319 412-3 [i.5] and ETSI EN 319 412-4 [i.6], or defined elsewhere.
The QCStatements defined in clause 4.3 may be applied to regulatory environments outside the EU. Other
requirements specified in clause 4 are specific to Regulation (EU) No 910/2014 [i.8] but may be adapted for other
regulatory environments.

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CEN
EN 16844:2017+A2:2019(Main)
Aesthetic medicine services - Non-surgical medical treatments
SIST EN 16844:2017+A2:2019

This European Standard addresses the requirements for certain aesthetic non-surgical medical treatments:
-   treatments with resorbable injectables, botulinum toxin and micro needling;
-   treatments with non-ablative fractional resurfacing and superficial peels, lasers and comparable energy based devices;
-   treatments with fractional ablative lasers and comparable energy based devices and medium depth peels; and
-   other treatments such as deep chemical peels, full ablative lasers and thread lifts.
This European Standard provides recommendations for aesthetic non-surgical medical treatments, including the ethical framework and general principles according to which aesthetic medicine services are provided by all practitioners and stakeholders of the aesthetic medical field. These recommendations apply before, during and after the treatment.
Any aesthetic medical treatment that goes deeper than the stratum corneum or which has, or claims to have, a biological effect beyond the stratum corneum (with or without instrument or devices) is included in the scope of this European Standard.
Aesthetic surgical procedures covered by EN 16372 and dentistry ) procedures are excluded from the scope of this European Standard.
Aesthetic non-medical treatments (tattooing and any treatment not affecting tissue deeper than the stratum corneum) which can be legally performed by non-physicians (e.g. tattooist, beauty therapists) are excluded from the scope of this European Standard.

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SIST
SIST EN 16844:2017+A2:2019(Main)
Aesthetic medicine services - Non-surgical medical treatments
EN 16844:2017+A2:2019

This European Standard addresses the requirements for certain aesthetic non-surgical medical treatments:
-   treatments with resorbable injectables, botulinum toxin and micro needling;
-   treatments with non-ablative fractional resurfacing and superficial peels, lasers and comparable energy based devices;
-   treatments with fractional ablative lasers and comparable energy based devices and medium depth peels; and
-   other treatments such as deep chemical peels, full ablative lasers and thread lifts.
This European Standard provides recommendations for aesthetic non-surgical medical treatments, including the ethical framework and general principles according to which aesthetic medicine services are provided by all practitioners and stakeholders of the aesthetic medical field. These recommendations apply before, during and after the treatment.
Any aesthetic medical treatment that goes deeper than the stratum corneum or which has, or claims to have, a biological effect beyond the stratum corneum (with or without instrument or devices) is included in the scope of this European Standard.
Aesthetic surgical procedures covered by EN 16372 and dentistry ) procedures are excluded from the scope of this European Standard.
Aesthetic non-medical treatments (tattooing and any treatment not affecting tissue deeper than the stratum corneum) which can be legally performed by non-physicians (e.g. tattooist, beauty therapists) are excluded from the scope of this European Standard.

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SIST
SIST ISO 20228:2019(Main)
Interpreting services — Legal interpreting — Requirements
ISO 20228:2019

This document establishes the basic principles and practices of legal interpreting services, and
specifies the competences of legal interpreters. It also describes the various legal settings and provides
recommendations for the corresponding interpreting modes.
It is applicable to all parties involved in facilitating communication between users of legal services
using a spoken or signed language.

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ISO
ISO/IEC 20000-3:2019(Main)
Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1. This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems. The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1. Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains. This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2. Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document.

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ISO
ISO/IEC 20000-2:2019(Main)
Information technology — Service management — Part 2: Guidance on the application of service management systems

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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ISO
ISO 20228:2019(Main)
Interpreting services — Legal interpreting — Requirements
SIST ISO 20228:2019

This document establishes the basic principles and practices of legal interpreting services, and specifies the competences of legal interpreters. It also describes the various legal settings and provides recommendations for the corresponding interpreting modes. It is applicable to all parties involved in facilitating communication between users of legal services using a spoken or signed language.

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    24 pages
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ISO
ISO/IEC 20000-1:2018(Main)
Information technology — Service management — Part 1: Service management system requirements

This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. This document can be used by: a) a customer seeking services and requiring assurance regarding the quality of those services; b) a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain; c) an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services; d) an organization to monitor, measure and review its SMS and the services; e) an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS; f) an organization or other party performing conformity assessments against the requirements specified in this document; g) a provider of training or advice in service management. The term "service" as used in this document refers to the service or services in the scope of the SMS. The term "organization" as used in this document refers to the organization in the scope of the SMS that manages and delivers services to customers. The organization in the scope of the SMS can be part of a larger organization, for example, a department of a large corporation. An organization or part of an organization that manages and delivers a service or services to internal or external customers can also be known as a service provider. Any use of the terms "service" or "organization" with a different intent is distinguished clearly in this document.

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ISO
ISO/IEC 20000-10:2018(Main)
Information technology — Service management — Part 10: Concepts and vocabulary

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly. This document can be used by: a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts); b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal; c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards; d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

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SIST
SIST ISO 18841:2018
Interpreting services -- General requirements and recommendations
ISO 18841:2018

This document specifies basic requirements for the provision of interpreting services. Additionally, it
provides recommendations of good practice.
NOTE Interpreting specializations/specialized interpreting services can be covered in other International
Standards (e.g. ISO 20228, Legal interpreting).

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SIST
SIST EN 319 401 V2.2.1:2018(Main)
Electronic Signatures and Infrastructures (ESI) - General Policy Requirements for Trust Service Providers
ETSI EN 319 401 V2.2.1 (2018-04)

The present document specifies general policy requirements relating to trust service providers (TSPs) that are
independent of the type of TSP. It defines policy requirements on the operation and management practices of TSPs.
Other specifications refine and extend these requirements as applicable to particular forms of TSP. The present
document does not specify how the requirements identified can be assessed by an independent party, including
requirements for information to be made available to such independent assessors, or requirements on such assessors.
NOTE: See ETSI EN 319 403 [i.6]: "Electronic Signatures and Infrastructures (ESI); Requirements for
conformity assessment bodies assessing Trust Service Providers".

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SIST
SIST EN 319 411-1 V1.2.2:2018(Main)
Electronic Signatures and Infrastructures (ESI) - Policy and security requirements for Trust Service Providers issuing certificates - Part 1: General requirements
ETSI EN 319 411-1 V1.2.2 (2018-04)

The present document specifies generally applicable policy and security requirements for Trust Service Providers (TSP)
issuing public key certificates, including trusted web site certificates.
The policy and security requirements are defined in terms of requirements for the issuance, maintenance and life-cycle
management of certificates. These policy and security requirements support several reference certificate policies,
defined in clauses 4 and 5.
A framework for the definition of policy requirements for TSPs issuing certificates in a specific context where
particular requirements apply is defined in clause 7.
The present document covers requirements for CA hierarchies, however this is limited to supporting the policies as
specified in the present document. It does not include requirements for root CAs and intermediate CAs for other
purposes.
The present document is applicable to:
• the general requirements of certification in support of cryptographic mechanisms, including digital signatures
for electronic signatures and seals;
• the general requirements of certification authorities issuing TLS/SSL certificates;
• the general requirements of the use of cryptography for authentication and encryption.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.2] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 401 [8] for general policy requirements common to all classes of
TSP's services.
The present document includes provisions consistent with the requirements from the CA/Browser Forum in EVCG [4]
and BRG [5].

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SIST
SIST EN 319 411-2 V2.2.2:2018(Main)
Electronic Signatures and Infrastructures (ESI) - Policy and security requirements for Trust Service Providers issuing certificates - Part 2: Requirements for trust service providers issuing EU qualified certificates
ETSI EN 319 411-2 V2.2.2 (2018-04)

The present document specifies policy and security requirements for the issuance, maintenance and life-cycle
management of EU qualified certificates as defined in Regulation (EU) No 910/2014 [i.1]. These policy and security
requirements support reference certificate policies for the issuance, maintenance and life-cycle management of EU
qualified certificates issued to natural persons (including natural persons associated with a legal person or a website)
and to legal persons (including legal persons associated with a website), respectively.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.6] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 411-1 [2] for general requirements on TSP issuing certificates.

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SIST
SIST EN ISO 17100:2015/A1:2018(Amendment)
Translation services - Requirements for translation services - Amendment 1 (ISO 17100:2015/A1:2017)
EN ISO 17100:2015/A1:2017

2017-06-21 - ISO omitted to notify CCMC for start of parallel FDIS.  CEN vote to start on 2017-06-29

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ISO
ISO 18841:2018(Main)
Interpreting services — General requirements and recommendations
SIST ISO 18841:2018

ISO 18841:2018 specifies basic requirements for the provision of interpreting services. Additionally, it provides recommendations of good practice. NOTE Interpreting specializations/specialized interpreting services can be covered in other International Standards (e.g. ISO 20228, Legal interpreting).

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SIST
SIST EN 319 412-5 V2.2.1:2018(Main)
Electronic Signatures and Infrastructures (ESI) - Certificate Profiles - Part 5: QCStatements
ETSI EN 319 412-5 V2.2.1 (2017-11)

The present document defines specific QCStatement for the qcStatements extension as defined in IETF
RFC 3739 [2], clause 3.2.6, including requirements for their use in EU qualified certificates. Some of these
QCStatements can be used for other forms of certificate.
The QCStatements defined in the present document can be used in combination with any certificate profile, either
defined in ETSI EN 319 412-2 [i.2], ETSI EN 319 412-3 [i.5] and ETSI EN 319 412-4 [i.6], or defined elsewhere.
The QCStatements defined in clause 4.3 may be applied to regulatory environments outside the EU. Other
requirements specified in clause 4 are specific to Regulation (EU) No 910/2014 [i.8] but may be adapted for other
regulatory environments.

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SIST
SIST ISO 18587:2017
Translation services - Post-editing of machine translation output - Requirements
ISO 18587:2017

This document provides requirements for the process of full, human post-editing of machine translation
output and post-editors’ competences.
This document is intended to be used by TSPs, their clients, and post-editors.
It is only applicable to content processed by MT systems.
NOTE For translation services in general, see ISO 17100.

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SIST
SIST ISO 13611:2017
Interpreting -- Guidelines for community interpreting
ISO 13611:2014

This International Standard establishes criteria and recommendations for community interpreting
during oral and signed communication that enables access to services for people who have limited
proficiency in the language of such services. Community interpreting occurs in a wide variety of private
and public settings and supports equal access to community and/or public services.
This International Standard addresses community interpreting as a profession, not as an informal
practice such as interpreting performed by friends, family members, children, or other persons who
do not have the competences and qualifications specified in this International Standard or who do not
follow a relevant Code of Ethics.
This International Standard is a guidance document. It establishes and provides the basic principles and
practices necessary to ensure quality community interpreting services for all language communities, for
end users, as well as for requesters, and service providers. Furthermore, it provides general guidelines
that are common to all forms of community interpreting. This International Standard is applicable to
settings wherever speakers of non-societal languages need to communicate to access services. The
settings vary and can include, among others, the following:
— public institutions (schools, universities, community centres, etc.);
— human and social services (refugee boards, self-help centres, etc.);
— healthcare institutions (hospitals, nursing homes, etc.);
— business and industry (real estate, insurance, etc.);
— faith-based organizations (rituals, ceremonies, etc.);
— emergency situations (natural disasters, epidemics, etc.).
Interpreting that enables access to services may include services provided in legal settings (police
stations, courts, prisons, etc.) that facilitate equal access to justice. In some countries, legal interpreting,
a broad field that includes court interpreting, is not considered part of community interpreting. This
International Standard does not supersede national standards or legislation which addresses any sector
of interpreting, including court or legal interpreting (See Annex A for further details).
This International Standard also provides guidance for the provision of community interpreting services.
As a result, this International Standard addresses and refers to all parties involved in facilitating
any communicative event that enables access to community services, such as members of linguistic
minorities, community interpreters, community-interpreting service providers, public institutions, and
other stakeholders who provide services to diverse linguistic communities.

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    17 pages
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    17 pages
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CEN
EN 16992:2017(Main)
Competency for Customs Representatives
SIST EN 16992:2017

This European Standard aims at providing, in accordance with the EU legislation, competency requirements for customs representatives.

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ISO
ISO/IEC 20000-6:2017(Main)
Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems

ISO/IEC 20000-6:2017 specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000‑1. It does not change the requirements specified in ISO/IEC 20000‑1. ISO/IEC 20000-6:2017 can also be used by accreditation bodies for accreditation of certification bodies. A certification body providing SMS certification is expected to be able to demonstrate fulfilment of the requirements specified in ISO/IEC 20000-6:2017, in addition to the requirements in ISO/IEC 17021‑1.

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CEN
EN 16872:2016(Main)
Services of Medical Doctors with additional qualification in Homeopathy (MDQH) - Requirements for health care provision by Medical Doctors with additional qualification in Homeopathy
SIST EN 16872:2016

This European Standard specifies the minimum requirements for medical doctors with additional qualification in homeopathy and their services.
This European Standard is not applicable to services provided by persons not being medical doctors, nor to the preparation of homeopathic medicines, nor to the methodology and practice of homeopathic provings.

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SIST
SIST EN ISO 11121:2017(Main)
Recreational diving services - Requirements for introductory programmes to scuba diving (ISO 11121:2017)
EN ISO 11121:2017

This International Standard specifies minimum requirements for training organizations that offer introductory
scuba experience training programmes to individuals without prior diver training.
This International Standard applies to programmes that include participants being taken into an open water
environment. It does not apply to programmes that are exclusively conducted in a confined water environment
(e.g. swimming pools).
This International Standard also specifies the conditions under which this service is to be provided, which
supplement the general requirements for recreational diving services specified in ISO 24803.

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SIST
SIST EN ISO 24803:2017(Main)
Recreational diving services - Requirements for recreational diving providers (ISO 24803:2017)
EN ISO 24803:2017

This European Standard specifies requirements for service providers in the field of recreational scuba diving.
It specifies three areas of service provision:
¾ training and education,
¾ organised and guided diving for certified divers,
¾ rental of diving equipment.
Service providers may offer one or more of these services. This European Standard specifies the nature and quality of the services to the client and applies only to contractual provision of those services.

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ISO
ISO 18587:2017(Main)
Translation services — Post-editing of machine translation output — Requirements
SIST ISO 18587:2017

ISO 18587:2017 provides requirements for the process of full, human post-editing of machine translation output and post-editors' competences. ISO 18587:2017 is intended to be used by TSPs, their clients, and post-editors. It is only applicable to content processed by MT systems. NOTE For translation services in general, see ISO 17100.

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SIST
SIST EN 16992:2017(Main)
Competency for Customs Representatives
EN 16992:2017

This European Standard aims at providing, in accordance with the EU legislation, competency requirements for customs representatives.

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