ISO/IEC/IEEE 15289:2017
(Main)Systems and software engineering — Content of life-cycle information items (documentation)
Systems and software engineering — Content of life-cycle information items (documentation)
ISO/IEC/IEEE 15289:2017 specifies the purpose and content of all identified systems and software life-cycle and service management information items (documentation). The information item contents are defined according to generic document types, as presented in Clause 7, and the specific purpose of the document (Clause 10). ISO/IEC/IEEE 15289:2017 assumes an organization is performing life-cycle processes, or practicing service management, using one or more of the following: - ISO/IEC 12207:2008 (IEEE Std 12207-2008), Systems and software engineering ? Software life cycle processes; - ISO/IEC/IEEE 15288:2015, Systems and software engineering ? System life cycle processes; - ISO/IEC 20000-1:2011 (IEEE Std 20000-1:2013), Information technology ? Service management ? Part 1: Service management system requirements; and - ISO/IEC 20000-2 (IEEE Std 20000-2:2013), Information technology ? Service management ? Part 2: Guidance on the application of service management systems. ISO/IEC/IEEE 15289:2017 provides a mapping of processes from the above standards to a set of information items. It provides a consistent approach to meeting the information and documentation requirements of systems and software engineering and IT service management. ISO/IEC/IEEE 15289:2017 does not establish a service management system.
Ingénierie des systèmes et du logiciel — Contenu des articles d'information du cycle de vie (documentation)
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Standards Content (Sample)
INTERNATIONAL ISO/IEC/
STANDARD IEEE
15289
Third edition
2017-06
Systems and software engineering —
Content of life-cycle information items
(documentation)
Ingénierie des systèmes et du logiciel — Contenu des articles
d’information du cycle de vie (documentation)
Reference number
ISO/IEC/IEEE 15289:2017(E)
©
ISO/IEC 2017
©
IEEE 2017
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ISO/IEC/IEEE 15289:2017(E)
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© ISO/IEC 2017, Published in Switzerland
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ii © ISO/IEC/IEEE 2017 – All rights reserved
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ISO/IEC/IEEE 15289:2017(E)
Contents Page
Foreword . vi
Introduction . vii
1 Scope . 1
2 Normative references . 3
3 Terms, definitions, and abbreviated terms . 3
3.1 Terms and definitions . 3
3.2 Abbreviated terms . 6
4 Applicability . 6
4.1 Purpose . 6
4.2 Intended users of this document . 6
4.3 Applicability to work efforts . 7
4.4 Applicability to information item audiences . 7
5 Conformance . 7
5.1 Definition of conformance . 7
5.2 Conformance situations . 8
5.3 Type of conformance . 9
6 Life-cycle data and information items . 9
6.1 Life-cycle data characteristics . 9
6.2 Records compared to information items (documents) . 9
6.3 Management of life-cycle data (records) . 10
6.4 Management of information items (documents) . 10
6.4.1 Developing the documentation plan . 10
6.4.2 Managing and controlling information items . 11
7 Generic types of information items . 11
7.1 General . 11
7.2 Description – generic content . 11
7.3 Plan – generic content . 12
7.4 Policy – generic content . 14
7.5 Procedure – generic content . 15
7.6 Report – generic content . 16
7.7 Request – generic content . 18
7.8 Specification – generic content . 18
8 Mapping of information items to the life cycle and service management processes . 19
8.1 Mapping of information items to the system life cycle . 20
8.2 Mapping of information items to the software life cycle . 25
8.3 Mapping of information items to the service management processes . 32
9 Records . 37
9.1 Record – generic content . 37
9.2 Specific record contents . 38
10 Specific information item (document) contents . 41
10.1 General . 41
10.2 Acceptance plan . 41
10.3 Acceptance report . 41
10.4 Acquisition plan . 42
10.5 Asset management plan . 42
10.6 Audit acknowledgement report . 42
10.7 Audit plan . 43
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ISO/IEC/IEEE 15289:2017(E)
10.8 Audit procedure . 43
10.9 Audit report . 43
10.10 Capacity plan . 43
10.11 Capacity management procedure . 44
10.12 Change request . 44
10.13 Communication procedure . 44
10.14 Complaint procedure . 44
10.15 Concept of operations . 45
10.16 Configuration management plan and policy . 45
10.17 Configuration management procedure . 46
10.18 Configuration status report . 47
10.19 Contract . 47
10.20 Customer satisfaction survey . 48
10.21 Database design description . 48
10.22 Development plan . 49
10.23 Disposal plan . 49
10.24 Documentation plan . 50
10.25 Documentation procedure . 50
10.26 Domain engineering plan . 50
10.27 Evaluation report . 50
10.28 Implementation procedure . 51
10.29 Improvement plan. 51
10.30 Improvement procedure . 51
10.31 Incident management procedure . 52
10.32 Incident report . 52
10.33 Information management plan . 53
10.34 Information management procedure . 53
10.35 Information security plan . 53
10.36 Information security policy . 54
10.37 Information security procedure . 54
10.38 Installation plan . 55
10.39 Installation report . 55
10.40 Integration and test report . 55
10.41 Integration plan . 55
10.42 Interface description . 56
10.43 Life-cycle policy and procedure . 56
10.44 Maintenance plan . 56
10.45 Maintenance procedure . 57
10.46 Measurement plan . 57
10.47 Measurement procedure . 57
10.48 Monitoring and control report . 57
10.49 Operational test procedure . 58
10.50 Problem management procedure . 58
10.51 Problem report . 58
10.52 Process assessment procedure . 59
10.53 Process improvement report . 59
10.54 Product need assessment . 59
10.55 Progress report . 60
10.56 Project management plan . 60
10.57 Proposal . 61
10.58 Qualification test procedure . 61
10.59 Qualification test report . 62
10.60 Quality management plan . 62
10.61 Quality management policy and procedure . 62
10.62 Release plan (and policy) . 63
10.63 Request for proposal (RFP) . 64
10.64 Resource request . 64
10.65 Reuse plan . 64
10.66 Review minutes . 65
10.67 Risk action request . 65
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ISO/IEC/IEEE 15289:2017(E)
10.68 Risk management policy and plan . 65
10.69 Service catalog . 65
10.70 Service continuity and availability plan . 65
10.71 Service level agreement (SLA) . 66
10.72 Service management plan (and policy) . 67
10.73 Service plan . 67
10.74 Service report . 68
10.75 Software architecture description . 68
10.76 Software design description . 69
10.77 Software requirements specification . 70
10.78 Software unit description . 71
10.79 Software unit test procedure . 71
10.80 Software unit test report . 71
10.81 Supplier management procedure . 71
10.82 Supplier selection procedure . 72
10.83 System architecture description . 72
10.84 System element description . 73
10.85 System requirements specification . 73
10.86 Training documentation . 74
10.87 Training plan . 74
10.88 User documentation . 74
10.89 User notification . 75
10.90 Validation plan . 75
10.91 Validation procedure (validation test specification) . 75
10.92 Validation report . 75
10.93 Verification plan . 75
10.94 Verification procedure . 77
10.95 Verification report . 77
Annex A (informative) Procedure for identifying information items and their contents . 78
Annex B (informative) Information items and records by source . 80
Bibliography . 84
List of Tables
Table 1 — Mapping of ISO/IEC/IEEE 15288:2015, clauses to information items for each system life-
cycle process . 21
Table 2 — Mapping of ISO/IEC 12207:2008 (IEEE Std 12207-2008) clauses to information items
for each software life-cycle process . 26
Table 3 — Mapping of ISO/IEC 20000-1:2011 (IEEE Std 20000-1:2013) and ISO/IEC 20000-2:2012
(IEEE Std 20000-2:2013) clauses to information items for each service management process . 33
Table 4 — Record references and contents . 38
Table B.1 — Information items by source . 80
Table B.2 — Records by source . 83
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ISO/IEC/IEEE 15289:2017(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission)
form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC
participate in the development of International Standards through technical committees established by the
respective organization to deal with particular fields of technical activity. ISO and IEC technical committees
collaborate in fields of mutual interest. Other international organizations, governmental and non‐governmental, in
liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have
established a joint technical committee, ISO/IEC JTC 1.
IEEE Standards documents are developed within the IEEE Societies and the Standards Coordinating Committees of
the IEEE Standards Association (IEEE‐SA) Standards Board. The IEEE develops its standards through a consensus
development process, approved by the American National Standards Institute, which brings together volunteers
representing varied viewpoints and interests to achieve the final product. Volunteers are not necessarily members
of the Institute and serve without compensation. While the IEEE administers the process and establishes rules to
promote fairness in the consensus development process, the IEEE does not independently evaluate, test, or verify
the accuracy of any of the information contained in its standards.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
Attention is called to the possibility that implementation of this document may require the use of subject matter
covered by patent rights. By publication of this document, no position is taken with respect to the existence or
validity of any patent rights in connection therewith. ISO/IEC and IEEE are not responsible for identifying essential
patents or patent claims for which a license may be required, for conducting inquiries into the legal validity or scope
of patents or patent claims or determining whether any licensing terms or conditions provided in connection with
submission of a Letter of Assurance or a Patent Statement and Licensing Declaration Form, if any, or in any licensing
agreements are reasonable or non‐discriminatory. Users of this document are expressly advised that determination
of the validity of any patent rights, and the risk of infringement of such rights, is entirely their own responsibility.
Further information may be obtained from ISO or the IEEE Standards Association.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee
SC 7, Systems and software engineering, in cooperation with the Software & Systems Engineering Standards
Committee of the IEEE Computer Society, under the Partner Standards Development Organization cooperation
agreement between ISO and IEEE.
This third edition cancels and replaces the second edition (ISO/IEC/IEEE 15289:2015), of which it constitutes
a minor revision. This third edition reflects ISO/IEC/IEEE 15288:2015, Systems and
...
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