ISO/FDIS 16473
(Main)Healthcare organization management — Pandemic response — Response resource information management
Healthcare organization management — Pandemic response — Response resource information management
This document specifies the ICT perspective requirements to manage the information of response resources for a public health emergency (PHE) response. The scope of the document includes: overview of response resource information management; requirements for managing response resource information including: information collection for monitoring the status of response resources; information storage, disposal, and distribution.
Management des organisations de soins de santé — Réponse en cas de pandémie — Gestion des informations sur les ressources de réponse
General Information
Standards Content (Sample)
FINAL DRAFT
International
Standard
ISO/TC 304
Healthcare organization
Secretariat: ANSI
management — Pandemic response
Voting begins on:
— Response resource information
2025-07-24
management
Voting terminates on:
2025-09-18
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
FINAL DRAFT
International
Standard
ISO/TC 304
Healthcare organization
Secretariat: ANSI
management — Pandemic response
Voting begins on:
— Response resource information
management
Voting terminates on:
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO 2025
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland Reference number
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Overview . 2
5 Information management of response resource . 2
5.1 Concept of response resource information management .2
5.2 Components .3
5.2.1 Health facilities .3
5.2.2 Suppliers .4
5.2.3 ICT system of local government .4
5.2.4 Local government .4
5.2.5 National government .5
6 ICT perspective requirements of response resource information management . 5
6.1 Information collection .5
6.2 Information storage .6
6.3 Information disposal .6
6.4 Information distribution .7
6.5 System interaction .7
Bibliography . 8
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 304, Healthcare organization management.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
During a public health emergency (PHE), resources such as masks and gloves are extremely important for
an effective and appropriate response.
The rapid spread of a disease within a municipality or in a country can incur various obstacles in an effective
PHE response, especially in terms of PHE response resources. With proper management, resources can be
timely produced, used and distributed to the right place at the right time.
To have proper management, the information used by the information and communication technology
(ICT) system, which is essential in modern society, should be collected and managed in an appropriate
manner. Effective information management enables resource management, including the collection, storage,
and distribution of response resources by health facilities, facilitating better resource control and the
establishment of appropriate response plans.
v
FINAL DRAFT International Standard ISO/FDIS 16473:2025(en)
Healthcare organization management — Pandemic response
— Response resource information management
1 Scope
This document specifies requirements for the management of information related to response resources
for a public health emergency (PHE) response, from the perspective of information and communication
technology (ICT). This document provides:
— an overview of response resource information management;
— requirements for managing response resource information including:
— information collection;
— information storage;
— information disposal;
— information distribution.
The requirements in this document can only be effectively applied, if information exchange described in
Clause 5 is supported at both municipal and national levels.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org
3.1
PHE response resource
public health emergency response resource
medical resource essentially used during a public health emergency
3.2
negative pressure isolation room
NPIR
room where the ventilation system is designed in such a way that the pressure in the room is below that of
the surrounding areas to isolate patients with airborne diseases
3.3
personal protective equipment
PPE
device or appliance designed to be worn or held by an individual for protection against one or more health
and safety hazards
[SOURCE: ISO 15384:2018, 3.12]
3.4
heating, ventilation and air conditioning system
HVAC system
system that provides heating, ventilation or air conditioning for buildings
[SOURCE: ISO 16814:2008, 3.18, modified — the full form "heating, ventilation and air conditioning system"
has been added as a preferred term.]
4 Overview
Personal protective equipment (PPE), such as masks and respirators, are used to protect against the
inhalation of infectious aerosols. Hospital rooms are used to accommodate patients, and temporary
accommodations are needed to accommodate a sharply increasing number of patients. A heating, ventilation,
and air conditioning (HVAC) system is also needed to create negative pressure isolation rooms (NPIRs) to
prevent cross-contamination between rooms. Ventilators for patients with severe respiratory failure, as
well as medicines such as vaccines, drugs, and assessment tools, are also important in responding a PHE.
Figure 1 illustrates examples of PHE response resources for protection and treatment.
Figure 1 — Examples of resources for responding public health emergency
The rapid spread of disease within a municipality or a country can create various obstacles in PHE response.
For example, there can be a shortage of PPE, which can accelerate the spread of disease. A health facility
in one municipality can lack a sufficient number of rooms, assessment tools, or drugs, while another
municipality can have an abundant number of resources. Local or national governments can address such
obstacles by issuing Emergency Use Authorizations (EUAs), transferring patients to another health facility,
or establishing emergency temporary accommodations. Therefore, effective management of response
resource requires ensuring timely production of these resources in sufficient quantities and their timely
distribution to the right locations for appropriate use.
5 Information management of response resource
5.1 Concept of response resource information management
In a municipality equipped with a well-planed ICT infrastructure, health facilities, suppliers, and the local
government can interact with each other to manage response resources. Figure 2 illustrate the concept of
response resource information management and the role of ICT system within the local government. Health
facilities, such as local clinics or hospitals, provide information about their inventory to the ICT system of
local government. Suppliers provide the information about their production capabilities and inventory. Based
on the information, the local government can manage resources or establish a
...
ISO/TC 304
Secretariat: ANSI
Date: 2025-04-2907-24
Healthcare organization management — Pandemic response —
Response resource information management
FDIS stage
Warning for WD’s and CD’s
This document is not an ISO International Standard. It is distributed for review and comment. It is subject to change
without notice and may not be referred to as an International Standard.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which
they are aware and to provide supporting documentation.
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO
at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
E-mail: copyright@iso.org
Website: www.iso.org
Published in Switzerland
iii
Contents
Foreword . v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Overview . 2
5 Information management of response resource . 3
5.1 Concept of response resource information management . 3
5.2 Components . 5
6 ICT perspective requirements of response resource information management . 7
6.1 Information collection . 7
6.2 Information storage . 7
6.3 Information disposal . 8
6.4 Information distribution . 8
6.5 System interaction . 9
Bibliography . 10
iv
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of
ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent rights
in respect thereof. As of the date of publication of this document, ISO had not received notice of (a) patent(s)
which may be required to implement this document. However, implementers are cautioned that this may not
represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 304, Healthcare organization management.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
v
Introduction
During a public health emergency (PHE), resources such as masks and gloves are extremely important for an
effective and appropriate response.
The rapid spread of a disease within a municipality or in a country can incur various obstacles in an effective
PHE response, especially in terms of PHE response resources. With proper management, resources can be
timely produced, used and distributed to the right place at the right time.
To have proper management, the information used by the information and communication technology (ICT)
system, which is essential in modern society, should be collected and managed in an appropriate manner.
Effective information management enables resource management, including the collection, storage, and
distribution of response resources by health facilities, facilitating better resource control and the
establishment of appropriate response plans.
vi
ISO/DISFDIS 16473:20242025(en)
Healthcare organization management — Pandemic response —
Response resource information management
1 Scope
This document specifies requirements for the management of information related to response resources for a
public health emergency (PHE) response, from the perspective of information and communication technology
(ICT). This document provides:
— an overview of response resource information management;
— requirements for managing response resource information including:
— information collection;
— information storage;
— information disposal;
— information distribution.
The requirements in this document can only be effectively applied, if information exchange described in 5 is
supported at both municipal and national levels.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp
— IEC Electropedia: available at https://www.electropedia.org
3.1 3.1
PHE response resource
public health emergency response resource
medical resource essentially used during a public health emergency
3.2 3.2
negative pressure isolation room
NPIR
room where the ventilation system is designed in such a way that the pressure in the room is below that of the
surrounding areas to isolate patients with airborne diseases
3.3 3.3
personal protective equipment
PPE
device or appliance designed to be worn or held by an individual for protection against one or more health
and safety hazards
ISO/DISFDIS 16473:20242025(en)
[SOURCE: ISO 15384:2018, 3.12]
3.4 3.4
heating, ventilation and air conditioning system
HVAC system
system that provides heating, ventilation or air conditioning for buildings
[SOURCE: ISO 16814:2008, 3.18, modified — the full form "heating, ventilation and air conditioning system"
has been added as a preferred term.]
4 Overview
Personal protective equipment (PPE), such as masks and respirators, isare used to protect against the
inhalation of infectious aerosols. Hospital rooms are used to accommodate patients, and temporary
accommodations are needed to accommodate a sharply increasing number of patients. A heating, ventilation,
and air conditioning (HVAC) system is also needed to create negative pressure isolation rooms (NPIRs) to
prevent cross-contamination between rooms. Ventilators for patients with severe respiratory failure, as well
as medicines such as vaccines, drugs, and assessment tools, are also important in responding a PHE. Figure 1
illustrates examples of PHE response resources for protection and treatment.
Figure 1 — Examples of resources for responding public health emergency
The rapid spread of disease within a municipality or a country can create various obstacles in PHE response.
For example, there can be a shortage of PPE, which can accelerate the spread of disease. A health facility in
one municipality can lack a sufficient number of rooms, assessment tools, or drugs, while another municipality
can have an abundant number of resources. Local or national governments can address such obstacles by
issuing Emergency Use Authorizations (EUAs), transferring patients to another health facility, or establishing
emergency temporary accommodations. Therefore, effective management of response resource requires
ensuring timely production of these resources in sufficient quantities and their timely distribution to the right
locations for appropriate use.
ISO/DISFDIS 16473:20242025(en)
5 Information management of response resource
5.1 Concept of response resource information management
In a municipality equipped with a well-planed ICT infrastructure, health facilities, suppliers, and the local
government can interact with each other to manage response resources. Figure 2 illustrate the concept of
response resource information management and the role of ICT system within the local government. Health
facilities, such as local clinics or hospitals, provide information about their inventory to the ICT system of local
government. Suppliers provide the information about their production capabilities and inventory. Based on
the information, the local government can manage resources or establish a response plan. Municipalities can
exchange their information with each other to facilitate a collaborated response. In addition, the local
government can interact with the national government for national-level of management.
ISO/DISFDIS 16473:20242025(en)
Key
Information flow
Administrative flow
information flow
ISO/DISFDIS 16473:20242025(en)
administrative flow
Figure 2 — Concept of response resource information management
5.2 Components
5.2.1 Health facilities
Health facilities provide data on their inventory of resources, including PPE, patient room, HVAC systems,
ventilators, medicine, and assessment tools. Data from health facilities can be transmitted either through real-
time data transfers or batch transfers. Depending on the type of data transfer, transmission can occur via
autonomous synchronization among ICT systems, short message service (SMS), instant message, handwritten
messages, phone conversations, or other suitable means.
To obtain the information on resources, health facilities employ diverse approaches such as scanning NFC tags,
QR codes, or manual counting. Health facilities are responsible for reporting the collected information about
response resources. Reports include details on medical supplies, equipment, and medication, the number of
patients, available beds, and staffs. Additionally, reports can include testing results and vaccination status.
Accurate recording and management of the collected information in databases are crucial, along with tracking
the latest status of the resources usage over time.
Upon request from the government, health facilities share the information with the local government or
national government as part of their report, which can be sent periodically. reportsReports serve essential
tools for effective resource allocation and management, enabling local or national governments to identify
areas of need and allocate resources accordingly. Reports can be also used as an indicator of trends in an
emergency situation.
5.2.2 Suppliers
Suppliers provide information on their supply capability for response resources. If suppliers operate their
own factories producing response resources, they can provide valuable insights into their production
capability, inventory status, lead times, and potential supply chain disruptions. This information is vital for
local government agencies (or departments) to assess resource
...
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