ISO/TS 5788:2024
(Main)Health informatics — Internet healthcare service pattern
Health informatics — Internet healthcare service pattern
This document specifies the core elements, the description model and typical categories of internet healthcare service patterns. This document applies to the development and application of internet healthcare service patterns.
Informatique de santé — Modèle de services de soins de santé sur internet
General Information
Standards Content (Sample)
Technical
Specification
ISO/TS 5788
First edition
Health informatics — Internet
2024-10
healthcare service pattern
Informatique de santé — Modèle de services de soins de santé sur
internet
Reference number
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ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Symbols and abbreviations . 3
5 Overview of internet healthcare service system . 3
6 Specification of internet healthcare service pattern . 3
6.1 Core elements of IHSPs .3
6.1.1 Participant .3
6.1.2 Platform .4
6.1.3 Service .5
6.1.4 Goal .6
6.1.5 Attributes of core elements .7
6.2 IHSP specification model .7
7 Categories of internet healthcare service pattern . 8
7.1 H2S pattern . .8
7.2 G2S pattern .9
7.3 P2S pattern .9
Bibliography .11
iii
Foreword
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iv
Introduction
The rapid development of information technologies such as the internet, cloud computing, and big data, as
well as their in-depth application in the healthcare field, has given birth to internet healthcare services. With
the help of information technologies, internet healthcare services have redistributed medical resources,
thereby reconstructing relevant processes, improving service efficiency and promoting fairness across the
industry. Healthcare organizations, such as hospitals, outpatient clinics and even some internet companies,
provide the public with various online healthcare services. These healthcare service providers, as well as a
growing variety of healthcare service types, are intertwined in cyber and physical space, and, together, they
have formed a complex internet healthcare service system. The global pandemic has significantly impacted
the capacity of the traditional healthcare system to deliver essential healthcare services. Therefore,
accelerating the development of internet healthcare services and improving the maturity of non-contact
service delivery is inevitably becoming the primary trend of future growth in this field.
The service pattern is the organization and coordination mode of the internet healthcare service system. It
includes but it is not limited to the boundary of relevant participants, the collaboration of diverse processes
from both business and medical perspectives, the exchange of related information and the realization of
healthcare service goals. The ISO 12967 series has developed a concept model to describe healthcare
information systems, focusing on enabling openness, integration and interoperability of healthcare
information systems. An internet healthcare service pattern aims to organize the entire system and
coordinate related participating elements. An understandable description of the pattern throughout the
early, mid and late stages of service implementation is critical to effectively designing, rapidly constructing
and continuously operating a sustainable healthcare service system. However, communication among
relevant participants is long yet costly due to the need for more unified terminology describing and
classifying internet healthcare services. Besides, a consolidated descriptive method is necessary. The lack of
a descriptive model would impede the identification of the service pattern types, thus bringing difficulty in
reusing and systematically analysing internet healthcare services.
This document aims to identify the standardized description and classification of internet healthcare service
patterns through terminology and modelling suitable to facilitate pattern reuse, optimize the current
healthcare expenditure level, accelerate industrial development, and lay the foundation for systematic
analysis of the entire industry.
v
Technical Specification ISO/TS 5788:2024(en)
Health informatics — Internet healthcare service pattern
1 Scope
This document specifies the core elements, the description model and typical categories of internet
healthcare service patterns.
This document applies to the development and application of internet healthcare service patterns.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
ISO/TS 21089:2018, Health informatics — Trusted end-to-end information flows
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
3.1
internet healthcare
internet-based telehealth
Note 1 to entry: Internet-based technologies deliver healthcare and transmit health information over both long and
short distances.
Note 2 to entry: Telehealth utilizes all kinds of information and communications technologies, rather than internet
technology only.
[SOURCE: ISO/TS 5777:2024, 3.1]
3.2
internet healthcare service
healthcare service (3.5) activities undertaken via internet
[SOURCE: ISO/TS 5777:2024, 3.2]
3.3
internet healthcare service system
combination of interacting elements organized to achieve one or more internet healthcare services (3.2)
1)
[SOURCE: ISO/IEC/IEEE 15288:2015 , 4.1.46, modified — The preferred term “system” was changed
to “internet healthcare service system”; in the definition, “stated purposes” was changed to “internet
healthcare services”; Notes to entry were deleted.]
1) Withdrawn.
3.4
internet healthcare service pattern
organization and coordination mode of internet healthcare service system (3.3), including role allocation of all
elements, demarcation of relevant participants (3.8), collaboration of diverse processes, exchange of related
information and realization of healthcare service goals (3.6)
3.5
service
output of an organization with at least one activity necessarily performed between the organization and the
customer
Note 1 to entry: In the case of healthcare the customer may be a care recipient, subject of care or patient or other
healthcare actor.
[SOURCE: ISO 13131:2021, 3.5.1]
3.6
goal
intended outcome of user interaction with one or more services (3.5)
[SOURCE: ISO/IEC 19763-8:2015, 3.1.1, modified — “a process or service” was replaced by “one or more
services”.]
3.7
platform
infrastructure that supports the operation of the service (3.5) pattern
Note 1 to entry: Infrastructure includes software and corresponding supporting hardware.
3.8
participant
person or organization that implements, delivers, or receives services (3.5) related to internet healthcare
3.9
service provider
organization, or part of an organization, or individual that manages and delivers a service or services (3.5) to
customers
[SOURCE: ISO/IEC 20000-1:2018, 3.2.24, modified — “or part of an organization or individual” was added to
the definition.]
3.10
service recipient
patient
subject of healthcare
healthcare actor with a personal role, who seeks to receive, is receiving, or has received healthcare
[SOURCE: ISO 13940:2015, 5.2.1]
3.11
healthcare organization
healthcare service provider (3.9) having an organization role
[SOURCE: ISO 12967-1:2020, 3.3.5, modified — “service” was added to the definition.]
4 Symbols and abbreviations
IHSS internet healthcare service system
IHSP internet healthcar
...
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