SIST EN 1332-3:2008

Identification card systems - Man-machine interface - Part 3: Key pads

This European Standard covers the ergonomic layout and usability of keypads. The keypad may consist of numeric, command, function and alphanumeric keys. On the basis that keypad layout impacts performance (keying speed, and errors), this European Standard aims to:
-   enhance usability ;
-   ensure ease of use through consistency ;
-   increase customer confidence ;
-   reduce customer error ;
-   improve operating time ;
-   ensure ergonomic data entry.
This European Standard specifies the arrangement, the number and location of numeric, function and command keys, including placement of alphabetic characters on numeric keys. Design recommendations are also provided.
This standard applies to all identification card systems equipped with a numeric keypad for use by the public. Personal card reading devices, such as mobile phones, are outside the scope of this standard.
This standard does not cover virtual numeric keypad on screens for PIN entry.

Identifikationskartensysteme - Schnittstelle Mensch-Maschine - Teil 3: Tastenfelder

Diese Europäische Norm behandelt die ergonomische Gestaltung und die Brauchbarkeit von Tastenfeldern.
Das Tastenfeld kann aus numerischen Tasten, Befehlstasten, Funktionstasten und alphanumerischen Tasten
bestehen. Da sich die Gestaltung des Tastenfelds auf die Leistung (Eingabegeschwindigkeit, Fehler) auswirkt,
verfolgt diese Europäische Norm folgende Ziele:
- Verbesserung der Brauchbarkeit;
- Sicherstellung einer einfachen Benutzung durch konsistente Verwendung;
- Erhöhung des Vertrauens der Benutzer;
- Verringerung von Benutzerfehlern;
- Erhöhung der Nutzungszeit;
- Sicherstellung einer ergonomischen Dateneingabe.
Diese Europäische Norm legt die Anordnung, die Anzahl und die Lage von numerischen Tasten, Funktionstasten
und Befehlstasten sowie die Anordnung der alphanumerischen Zeichen auf numerischen Tasten fest.
Außerdem sind Empfehlungen zur Gestaltung enthalten.
Diese Norm gilt für alle Identifikationskartensysteme mit einem numerischen Tastenfeld, die der Öffentlichkeit
zugänglich sind. Persönliche Kartenlesegeräte, zum Beispiel Mobiltelefone, fallen nicht in den Anwendungsbereich
dieser Norm.
Virtuelle numerische Tastenfelder auf Bildschirmen zur PIN-Eingabe sind in dieser Norm nicht behandelt.

Systèmes de cartes d'identification - Interface homme-machine - Partie 3: Claviers

LLa présente Norme européenne traite de la présentation ergonomique et de la commodité d'utilisation des
claviers. Le clavier peut comporter des touches numériques, alphanumériques, ainsi que des touches de
commande et de fonction. Partant du principe que la disposition du clavier a un effet sur les performances
(vitesse de frappe et erreurs), la présente Norme européenne a pour but :
⎯ d'améliorer la commodité d'utilisation ;
⎯ d'assurer la facilité d'utilisation grâce à la cohérence de la présentation ;
⎯ d'augmenter l'assurance de l'utilisateur ;
⎯ de réduire ses erreurs ;
⎯ de réduire le temps de fonctionnement ;
⎯ de garantir une saisie ergonomique des données.
La présente Norme européenne spécifie la disposition, le nombre et l'emplacement des touches numériques
ainsi que des touches de fonction et de commande, y compris l’emplacement des caractères alphabétiques
sur les touches numériques. Des recommandations relatives à la conception sont également données.
La présente norme s’applique à tous les systèmes de cartes d’identification équipés d’un clavier numérique
destiné au public. Les dispositifs de lecture de carte personnels, comme les téléphones mobiles, n’entrent pas
dans le Domaine d’application de la présente norme.
La présente norme ne traite pas du clavier numérique virtuel des écrans pour l’entrée d’un PIN.

Sistemi z identifikacijskimi karticami - Vmesnik človek-stroj - 3. del: Tipkovnice

General Information

• Status: Withdrawn
• Publication Date: 03-Sep-2008
• Withdrawal Date: 12-Aug-2020
• ICS: 35.240.15 - Identification cards. Chip cards. Biometrics
• Technical Committee: ITC - Information technology
• Current Stage: 9900 - Withdrawal (Adopted Project)
• Start Date: 12-Aug-2020
• Due Date: 04-Sep-2020
• Completion Date: 13-Aug-2020
• Ref Project: EN 1332-3:2008 - Identification card systems - Man-machine interface - Part 3: Keypads

Relations

• Replaces: SIST EN 1332-3:2004 - Identification card systems - Man-machine interface - Part 3: Key pads
• Effective Date: 01-Oct-2008
• Replaced By: SIST EN 1332-3:2020 - Identification card systems - User Interface — Part 3: Key pads
• Effective Date: 01-Oct-2020
• Replaced By: SIST EN 1332-3:2020 - Identification card systems - User Interface — Part 3: Key pads
• Effective Date: 08-Jun-2022

Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN 1332-3:2008
01-oktober-2008
1DGRPHãþD
SIST EN 1332-3:2004
6LVWHPL]LGHQWLILNDFLMVNLPLNDUWLFDPL9PHVQLNþORYHNVWURMGHO7LSNRYQLFH
Identification card systems - Man-machine interface - Part 3: Key pads
Identifikationskartensysteme - Schnittstelle Mensch-Maschine - Teil 3: Tastenfelder
Systèmes de cartes d'identification - Interface homme-machine - Partie 3: Claviers
Ta slovenski standard je istoveten z: EN 1332-3:2008
ICS:
35.240.15 Identifikacijske kartice in Identification cards and
sorodne naprave related devices
SIST EN 1332-3:2008 en,fr
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 1332-3:2008

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SIST EN 1332-3:2008
EUROPEAN STANDARD
EN 1332-3
NORME EUROPÉENNE
EUROPÄISCHE NORM
August 2008
ICS 35.240.15 Supersedes EN 1332-3:1999
English Version
Identification card systems - Man-machine interface - Part 3:
Keypads
Systèmes de cartes d'identification - Interface homme- Identifikationskartensysteme - Schnittstelle Mensch-
machine - Partie 3: Claviers Maschine - Teil 3: Tastenfelder
This European Standard was approved by CEN on 18 July 2008.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2008 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 1332-3:2008: E
worldwide for CEN national Members.

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SIST EN 1332-3:2008
EN 1332-3:2008 (E)
Contents Page
Foreword.3
Introduction .4
1 Scope .5
2 Normative references .5
3 Definitions .5
4 Sections of the keypad.6
4.1 General.6
4.2 Numeric keys.6
4.3 Placement of alphabetic characters on numeric keys.7
4.4 Command keys .8
4.4.1 Generality .8
4.4.2 Principles for the arrangement of command keys.8
4.5 Function keys.10
5 Recommendations for design .10
5.1 General design recommendations.10
5.2 Optical properties .11
5.2.1 Colour and keypad surface.11
5.2.2 Contrast between characters and keys.11
5.2.3 Contrast between keys and casing.11
5.2.4 Illuminated keys.11
5.3 Dimensions.11
5.3.1 Size of keys .11
5.3.2 The space between each key.12
5.3.3 Identification of key groups.12
5.3.4 Height of characters on the keys .12
5.4 Geometrical properties .12
5.4.1 Shape of keys.12
5.4.2 Key tops.12
5.4.3 Key material.13
5.4.4 Feedback and ease of keying.13
5.4.5 Force key activation .13
5.4.6 Number and positioning of key legends .13
6 Conformance.13
7 Labelling and packaging.13
Annex A (informative) Optional function keys that may be present .14
Bibliography .15

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SIST EN 1332-3:2008
EN 1332-3:2008 (E)
Foreword
This document (EN 1332-3:2008) has been prepared by Technical Committee CEN/TC 224 “Identification
card systems”, the secretariat of which is held by AFNOR.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by February 2009, and conflicting national standards shall be withdrawn
at the latest by February 2009.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 1332-3:1999.
This European Standard is one of a series of standards, under the general title "Identification card systems —
Man-machine interface" and the different parts are the following:
 Part 1 : Design principles for the user interface
 Part 2 : Dimensions and location of a tactile identifier for ID-1 cards
 Part 3 : Keypads
 Part 4 : Coding of user requirements for people with special needs
 Part 5 : Raised tactile symbols for differenciation of application on ID-1 cards
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.

3

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SIST EN 1332-3:2008
EN 1332-3:2008 (E)
Introduction
Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of
EN 1332 is to increase the accessibility of these services for the benefit of consumers. This will be achieved
by facilitating the inter-sector and cross-border interoperability of machine readable cards and to do so with
the maximum possible degree of user-friendliness.
EN 1332 addresses the needs of all users, including people with special needs, for example the aged, minors,
the disabled, the visually impaired, those with learning difficulties, first time users and those not conversant
with the local language.
EN 1332 specifies:
a) design principles for the user interface (including symbols) to be incorporated into the design of card
operated devices, but not the machine operations associated with the selection and delivery of goods or
services ;
b) tactile identifiers incorporated into the design of machine readable cards ;
c) standard layout for the keypads of card operated devices ;
d) coding of user requirements for people with special needs ;
e) tactile markings for differentiating cards by application.
The contents of EN 1332 are generically based, not sector specific, and cover card operated devices. It is
recognised that the equipment may also be operated by other means, such as the insertion of notes and
coins, but the scope of this standard has been, as indicated, narrowly defined.
Issues relating to such consumer concerns at the man-machine interface as PIN presentation are not dealt
with in EN 1332.
The EN 1332 standard has been completed with CEN/TS 15291 – Guidance on design for accessible card-
activated devices. This technical specification provides guidance for the design and location of card-activated
devices and the immediate environment to facilitate access for the users.
4

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SIST EN 1332-3:2008
EN 1332-3:2008 (E)
1 Scope
This European Standard covers the ergonomic layout and usability of keypads. The keypad may consist of
numeric, command, function and alphanumeric keys. On the basis that keypad layout impacts performance
(keying speed and errors), this European Standard aims to:
 enhance usability;
 ensure ease of use through consistency;
 increase customer confidence;
 reduce customer error;
 improve operating time;
 ensure ergonomic data entry.
This European Standard specifies the arrangement, the number and location of numeric, function and
command keys, including placement of alphabetic characters on numeric keys. Design recommendations are
also provided.
This standard applies to all identification card systems equipped with a numeric keypad for use by the public.
Personal card reading devices, such as mobile phones, are outside the scope of this standard.
This standard does not cover virtual numeric keypad on screens for PIN entry.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
EN 1332-1, Identification card systems — Man-machine interface — Part 1: Design principles for the user
interface
3 Definitions
For the purposes of this document, the following definitions apply:
3.1
ergonomics
scientific discipline concerned with the understanding of interactions among human and other elements of a
system, and the profession that applies theory, principles, data and methods to design in order to optimize
human well-being and overall system performance
[ISO 6385:2004]
3.2
Personal Identification Number
PIN
code or password the customer possesses for verification of identity
5

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SIST EN 1332-3:2008
EN 1332-3:2008 (E)
3.3
alphanumeric keyboard
input device with many keys that includes both the letters of the alphabet and numerical digits
3.4
graphic symbol
image used to represent an object or idea
NOTE Often placed on a key or button to signify a particular system function.
3.5
numeric keys
keys on a keyboard that contain the characters 0 to 9
3.6
function keys
set of keys in addition to the alphanumeric and command keys
NOTE They may either have a dedicated function (hard key) or a variable function which depends on the mode of
operation (soft key).
3.7
command keys
keys used in conjunction with numeric keys
NOTE These keys ("cancel", "enter" and "clear") are described in Table 1.
3.8
disability
restriction or lack of ability to perform an activity in the manner or within the range considered normal for a
human being
NOTE Disability may be temporary.
3.9
keypad
arrangement of numeric, command and, where required, function and/or alphanumeric keys laid out in a
specific manner
4 Sections of the keypad
4.1 General
There may be three sections of the keypad:
 numeric section optionally including alphabetic characters;
 command key section;
 function key section.
4.2 Numeric keys
All keypads shall provide for the entry of the decimal numeric characters 0 to 9.
The arrangement of numeric keys shall be according to Figure 1.
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SIST EN 1332-3:2008
EN 1332-3:2008 (E)
To assist blind and visually impaired people, the "5" key shall be identified by a suitable tactile identifier. This
should be a raised dot, preferably on the key. The raised dot should be at least 0.3 mm high and its position
shall not interfere with the legibility of the key legend. Other tactile identifiers or raised numerals should not be
present on the numeric keys as this may be confused with function keys by blind or visually impaired people.

NOTE Figure 1 is not to scale.
Figure 1 — Arrangement of numeric keys on keypad
4.3 Placement of alphabetic characters on numeric keys
Avoid alphabetic characters unless they are essential for performance of the task. If alphabetic characters are
present keys should reflect the local language where the device is located. If the placement of alphabetic
characters is required then they shall be placed on the numeric keys as specified on Figure 2.
NOTE Keys 1 and 0 contain no alphabetic characters.

NOTE 1 Figure 2 is not to scale.
NOTE 2 In some circumstances it may be more appropriate to place the
...