Accessibility requirements for public procurement of ICT products and services in Europe

The present document specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement in a form that is suitable for use in public procurement within Europe. The present document might be useful for other purposes such as procurement in the private sector. The present document is intended to be used as the basis for an accessible ICT procurement toolkit. The present document will primarily be useful for public procurers to identify the requirements for their purchases, and also for manufacturers to employ it within their design, build and quality control procedures. The present document contains the necessary functional requirements and provides a reference document such that if procedures are followed by different actors, the results of testing are similar and the interpretation of those results is clear. The test descriptions and evaluation methodology included in the present document are elaborated to a level of detail compliant with ISO/IEC 17007:2009 [i.14], so that conformance testing can give conclusive results. The inherent nature of certain situations makes it impossible to make reliable and definitive statements that accessibility requirements have been met. In those situations therefore, the requirements in the present document are not applicable:
• when the product is in a failure, repair or maintenance state where the ordinary set of input or output functions are not available;
• during those parts of start-up, shutdown, and other state transitions that can be completed without user interaction.
NOTE 1: Even in the above situations, it is best practice to apply requirements in the present document wherever it is feasible and safe to do so.
NOTE 2: Compliance issues are covered in normative clause C.1.

Zahteve za dostopnost pri javnem naročanju izdelkov in storitev IKT v Evropi

Ta dokument določa zahteve za funkcijsko dostopnost proizvodov in storitev IKT, vključno z opisom preskusnih postopkov in metodologije ocenjevanja, za vsako zahtevo za dostopnost v obliki, ki bi se lahko uporabila pri javnem naročanju znotraj Evrope. Ta dokument je morda uporaben tudi za druge namene, kot je naročanje v zasebnem sektorju. Ta dokument je predviden kot podlaga za orodje za dostopno naročanje IKT. Ta dokument bo zlasti uporaben za javne naročnike pri prepoznavanju zahtev svojih nakupov in tudi za proizvajalce za vključevanje v zasnovne postopke, proizvodne postopke in postopke kontrole kakovosti. Ta dokument vsebuje potrebne funkcijske zahteve in predstavlja referenčni dokument, tako da so rezultati testiranja podobni in je razlaga teh rezultatov jasna, tudi če postopke spremljajo različni akterji. Opisi testov in metodologija ocenjevanja, ki so vključeni v trenutnem dokumentu, so opredeljeni na nivoju podrobne skladnosti s standardom ISO/IEC 17007:2009 [i.14], zato da preizkušanje skladnosti zagotovi prepričljive rezultate. Zaradi značilnosti nekaterih situacij ni mogoče podati zanesljivih in dokončnih izjav, da so zahteve za dostopnost izpolnjene. Zato v takih situacijah zahteve v trenutnem dokumentu ne veljajo:
• če je izdelek okvarjen, v popravilu ali se na njem izvaja vzdrževanje, kar pomeni, da običajni nabor vhodnih ali izhodnih funkcij ni na voljo;
• med zagonom sistema, zaustavitvijo sistema in med drugimi prehodnimi stanji, ki se lahko izvedejo brez pomoči uporabnika.
OPOMBA 1: Tudi v že omenjenih primerih je najbolje, da zahteve v trenutnem dokumentu upoštevamo, kadar je to mogoče in varno.
OPOMBA 2: Skladnost je navedena v normativni točki C.1.

General Information

Status
Published
Public Enquiry End Date
31-May-2013
Publication Date
06-Apr-2014
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
17-Mar-2014
Due Date
22-May-2014
Completion Date
07-Apr-2014
Mandate

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2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Accessibility requirements for public procurement of ICT products and services in Europe33.030Telekomunikacijske uporabniške rešitveTelecommunication services. ApplicationsICS:Ta slovenski standard je istoveten z:EN 301 549 Version 1.1.1SIST EN 301 549 V1.1.1:2014en01-maj-2014SIST EN 301 549 V1.1.1:2014SLOVENSKI

STANDARD
SIST EN 301 549 V1.1.1:2014

EN 301 549 V1.1.1 (2014-02) European Standard Accessibility requirements suitable for public procurement of ICT products and services in Europe

SIST EN 301 549 V1.1.1:2014
EN 301 549 V1.1.1 (2014-02) ETSI 2
Reference DEN/HF-00125 Keywords accessibility, HF, ICT, procurement

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Important notice Individual copies of the present document can be downloaded from: http://www.etsi.org The present document may be made available in more than one electronic version or in print. In any case of existing or perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF). In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive within ETSI Secretariat. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this and other ETSI documents is available at http://portal.etsi.org/tb/status/status.asp If you find errors in the present document, please send your comment to one of the following services: http://portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be reproduced except as authorized by written permission. The copyright and the foregoing restriction extend to reproduction in all media.

© European Telecommunications Standards Institute 2014. © Comité Européen de Normalisation 2014. © Comité Européen de Normalisation Electrotechnique 2014. All rights reserved.

DECTTM, PLUGTESTSTM, UMTSTM and the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members. 3GPPTM and LTE™ are Trade Marks of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. GSM® and the GSM logo are Trade Marks registered and owned by the GSM Association. SIST EN 301 549 V1.1.1:2014

EN 301 549 V1.1.1 (2014-02) ETSI 3

Contents Contents .............................................................................................................................................................. 3 Intellectual Property Rights .............................................................................................................................. 15 Foreword........................................................................................................................................................... 15 Introduction ...................................................................................................................................................... 15 1 Scope ...................................................................................................................................................... 16 2 References .............................................................................................................................................. 16 2.1 Normative references ....................................................................................................................................... 16 2.2 Informative references ..................................................................................................................................... 17 3 Definitions and abbreviations ................................................................................................................. 18 3.1 Definitions ....................................................................................................................................................... 18 3.2 Abbreviations ................................................................................................................................................... 21 4 Functional performance .......................................................................................................................... 21 4.1 Meeting functional performance statements .................................................................................................... 21 4.2 Functional performance statements ................................................................................................................. 22 4.2.1 Usage without vision .................................................................................................................................. 22 4.2.2 Usage with limited vision ........................................................................................................................... 22 4.2.3 Usage without perception of colour ........................................................................................................... 22 4.2.4 Usage without hearing ................................................................................................................................ 22 4.2.5 Usage with limited hearing ........................................................................................................................ 22 4.2.6 Usage without vocal capability .................................................................................................................. 23 4.2.7 Usage with limited manipulation or strength ............................................................................................. 23 4.2.8 Usage with limited reach ............................................................................................................................ 23 4.2.9 Minimize photosensitive seizure triggers ................................................................................................... 23 4.2.10 Usage with limited cognition ..................................................................................................................... 23 4.2.11 Privacy ....................................................................................................................................................... 23 5 Generic requirements ............................................................................................................................. 24 5.1 Closed functionality ......................................................................................................................................... 24 5.1.1 Introduction (Informative) .......................................................................................................................... 24 5.1.2 General ....................................................................................................................................................... 24 5.1.2.1 Closed functionality .............................................................................................................................. 24 5.1.2.2 Assistive technology ............................................................................................................................. 24 5.1.3 Non-visual access ....................................................................................................................................... 24 5.1.3.1 General ................................................................................................................................................. 24 5.1.3.2 Auditory output delivery including speech ........................................................................................... 24 5.1.3.3 Auditory output correlation .................................................................................................................. 25 5.1.3.4 Speech output user control ................................................................................................................... 25 5.1.3.5 Speech output automatic interruption ................................................................................................... 25 5.1.3.6 Speech output for non-text content ....................................................................................................... 25 5.1.3.7 Speech output for video information .................................................................................................... 25 5.1.3.8 Masked entry ........................................................................................................................................ 25 5.1.3.9 Private access to personal data ............................................................................................................. 26 5.1.3.10 Non-interfering audio output ................................................................................................................ 26 5.1.3.11 Private listening volume ....................................................................................................................... 26 5.1.3.12 Speaker volume .................................................................................................................................... 26 5.1.3.13 Volume reset ......................................................................................................................................... 26 5.1.3.14 Spoken languages ................................................................................................................................. 26 5.1.3.15 Non-visual error identification ............................................................................................................. 27 5.1.3.16 Receipts, tickets, and transactional outputs .......................................................................................... 27 5.1.4 Functionality closed to text enlargement .................................................................................................... 27 5.1.5 Visual output for auditory information....................................................................................................... 27 5.1.6 Operation without keyboard interface ........................................................................................................ 27 5.1.6.1 Closed functionality .............................................................................................................................. 27 SIST EN 301 549 V1.1.1:2014

EN 301 549 V1.1.1 (2014-02) ETSI 4

5.1.6.2 Input focus ............................................................................................................................................ 27 5.2 Activation of accessibility features .................................................................................................................. 28 5.3 Biometrics ........................................................................................................................................................ 28 5.4 Preservation of accessibility information during conversion ........................................................................... 28 5.5 Operable parts .................................................................................................................................................. 28 5.5.1 Means of operation ..................................................................................................................................... 28 5.5.2 Operable parts discernibility ...................................................................................................................... 28 5.6 Locking or toggle controls ............................................................................................................................... 28 5.6.1 Tactile or auditory status ............................................................................................................................ 28 5.6.2 Visual status ............................................................................................................................................... 28 5.7 Key repeat ........................................................................................................................................................ 29 5.8 Double-strike key acceptance .......................................................................................................................... 29 5.9 Simultaneous user actions ................................................................................................................................ 29 6 ICT with two-way voice communication ............................................................................................... 29 6.1 Audio bandwidth for speech (informative recommendation) .......................................................................... 29 6.2 Real-time text (RTT) functionality .................................................................................................................. 29 6.2.1 RTT provision ............................................................................................................................................ 29 6.2.1.1 RTT communication ............................................................................................................................. 29 6.2.1.2 Concurrent voice and text ..................................................................................................................... 30 6.2.2 Display of Real-time Text .......................................................................................................................... 30 6.2.2.1 Visually distinguishable display ........................................................................................................... 30 6.2.2.2 Programmatically determinable send and receive direction ................................................................. 30 6.2.3 Interoperability ........................................................................................................................................... 30 6.2.4 Real-time text responsiveness .................................................................................................................... 30 6.3 Caller ID .......................................................................................................................................................... 30 6.4 Alternatives to voice-based services ................................................................................................................ 31 6.5 Video communication ...................................................................................................................................... 31 6.5.1 General (informative) ................................................................................................................................. 31 6.5.2 Resolution .................................................................................................................................................. 31 6.5.3 Frame rate .................................................................................................................................................. 31 6.5.4 Synchronization between audio and video ................................................................................................. 31 6.6 Alternatives to video-based services ................................................................................................................ 31 7 ICT with video capabilities .................................................................................................................... 32 7.1 Caption processing technology ........................................................................................................................ 32 7.1.1 Captioning playback ................................................................................................................................... 32 7.1.2 Captioning synchronization ........................................................................................................................ 32 7.1.3 Preservation of captioning .......................................................................................................................... 32 7.2 Audio description technology .......................................................................................................................... 32 7.2.1 Audio description playback ........................................................................................................................ 32 7.2.2 Audio description synchronization ............................................................................................................. 32 7.2.3 Preservation of audio description ............................................................................................................... 33 7.3 User controls for captions and audio description ............................................................................................. 33 8 Hardware ................................................................................................................................................ 33 8.1 General ............................................................................................................................................................. 33 8.1.1 Generic requirements ................................................................................................................................. 33 8.1.2 Standard connections.................................................................................................................................. 33 8.1.3 Colour......................................................................................................................................................... 33 8.2 Hardware products with speech output ............................................................................................................ 33 8.2.1 Speech volume gain ................................................................................................................................... 33 8.2.1.1 Speech volume range ............................................................................................................................ 33 8.2.1.2 Incremental volume control .................................................................................................................. 34 8.2.2 Magnetic coupling ...................................................................................................................................... 34 8.2.2.1 Fixed-line devices ................................................................................................................................. 34 8.2.2.2 Wireless communication devices ......................................................................................................... 34 8.3 Physical access to ICT ..................................................................................................................................... 34 8.3.1 General (informative) ................................................................................................................................. 34 8.3.2 Clear floor or ground space ........................................................................................................................ 34 8.3.2.1 Change in level ..................................................................................................................................... 34 8.3.2.2 Clear floor or ground space .................................................................................................................. 35 8.3.2.3 Approach .............................................................................................................................................. 35 SIST EN 301 549 V1.1.1:2014

EN 301 549 V1.1.1 (2014-02) ETSI 5

8.3.2.3.1 General ............................................................................................................................................ 35 8.3.2.3.2 Forward approach ........................................................................................................................... 35 8.3.2.3.3 Parallel approach ............................................................................................................................. 36 8.3.2.4 Knee and toe clearance width ............................................................................................................... 36 8.3.2.5 Toe clearance ........................................................................................................................................ 36 8.3.2.6 Knee clearance ...................................................................................................................................... 37 8.3.3 Reach range for ICT ................................................................................................................................... 37 8.3.3.1 Forward reach ....................................................................................................................................... 37 8.3.3.1.1 Unobstructed high forward reach .................................................................................................... 37 8.3.3.1.2 Unobstructed low forward reach ..................................................................................................... 38 8.3.3.1.3 Obstructed reach ............................................................................................................................. 38 8.3.3.2 Side reach ............................................................................................................................................. 38 8.3.3.2.1 Unobstructed high side reach .......................................................................................................... 38 8.3.3.2.2 Unobstructed low side reach ........................................................................................................... 39 8.3.3.2.3 Obstructed side reach ...................................................................................................................... 39 8.3.4 Visibility ..................................................................................................................................................... 39 8.3.5 Installation instructions .............................................................................................................................. 40 8.4 Mechanically Operable parts ........................................................................................................................... 40 8.4.1 Numeric keys ............................................................................................................................................. 40 8.4.2 Operation of mechanical parts .................................................................................................................... 40 8.4.2.1

Means of Operation of mechanical parts ............................................................................................. 40 8.4.2.2 Force of operation of mechanical parts................................................................................................. 40 8.4.3 Keys, tickets and fare cards ........................................................................................................................ 40 8.5 Tactile indication of speech mode ................................................................................................................... 40 9 Web ........................................................................................................................................................ 40 9.1 General (informative) ...................................................................................................................................... 40 9.2 Web content requirements ............................................................................................................................... 41 9.2.1 Non-text content ......................................................................................................................................... 41 9.2.2 Audio-only and video-only (pre-recorded) ................................................................................................ 41 9.2.3 Captions (pre-recorded) .............................................................................................................................. 41 9.2.4 Audio description or media alternative (pre-recorded) .............................................................................. 41 9.2.5 Captions (live) ............................................................................................................................................ 41 9.2.6 Audio description (pre-recorded) ............................................................................................................... 41 9.2.7 Info and relationships ................................................................................................................................. 42 9.2.8 Meaningful sequence.................................................................................................................................. 42 9.2.9 Sensory characteristics ............................................................................................................................... 42 9.2.10 Use of colour .............................................................................................................................................. 42 9.2.11 Audio control ............................................................................................................................................. 42 9.2.12 Contrast (minimum) ................................................................................................................................... 42 9.2.13 Resize text .................................................................................................................................................. 42 9.2.14 Images of text ............................................................................................................................................. 42 9.2.15 Keyboard .................................................................................................................................................... 42 9.2.16 No keyboard trap ........................................................................................................................................ 42 9.2.17 Timing adjustable ....................................................................................................................................... 42 9.2.18 Pause, stop, hide ......................................................................................................................................... 42 9.2.19 Three flashes or below threshold ................................................................................................................ 42 9.2.20 Bypass blocks ............................................................................................................................................. 42 9.2.21 Page titled ................................................................................................................................................... 43 9.2.22 Focus Order ................................................................................................................................................ 43 9.2.23 Link purpose (in context) ........................................................................................................................... 43 9.2.24 Multiple ways ............................................................................................................................................. 43 9.2.25 Headings and labels .................................................................................................................................... 43 9.2.26 Focus visible............................................................................................................................................... 43 9.2.27 Language of page ....................................................................................................................................... 43 9.2.28 Language of parts ....................................................................................................................................... 43 9.2.29 On focus ..................................................................................................................................................... 43 9.2.30 On input ...................................................................................................................................................... 43 9.2.31 Consistent navigation ................................................................................................................................. 43 9.2.32 Consistent identification .....................................................

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