SIST-TS ETSI/TS 102 173 V1.1.1:2005

• Abstract:

  Services and events reports supported by Computer Supported telecommunications Applications, Phase III are defined in this standard.

• Status: Published
• Publication Date: 28-Feb-2005
• ICS: 33.030 - Telecommunication services. Applications
• Technical Committee: SPN - Services and Protocols for Networks
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 01-Mar-2005
• Due Date: 01-Mar-2005
• Completion Date: 01-Mar-2005
• Ref Project: ETSI TS 102 173 V1.1.1 (2003-03) - Services for Computer Supported Telecommunications Applications (CSTA) Phase III [ISO/IEC 18051 (2000), modified]

Overview

SIST-TS ETSI/TS 102 173 V1.1.1:2005 defines the services and event reports supported by Computer Supported Telecommunications Applications (CSTA), specifically Phase III. This technical specification, developed by the Slovenian Institute for Standardization (SIST) in conjunction with the European Telecommunications Standards Institute (ETSI), aligns closely with ISO/IEC 18051 (2000) with modifications. The standard is vital for organizations seeking compatibility and interoperability in telecommunications solutions, particularly those relying on CSTA-based systems.

CSTA standards are essential in enabling communication between computer applications and telecommunications equipment, facilitating integrated services and seamless event reporting across various platforms.

Key Topics

• Computer Supported Telecommunications Applications (CSTA): Specifications for supporting services in telecommunication environments, connecting applications and devices.
• Service and Event Reports: Defines the structure and procedures for reporting events and services between telecom systems and computer applications.
• Interoperability: Ensures different vendors' products and solutions can communicate successfully within a unified telecommunications architecture.
• Standard Alignment: Modifies and extends ISO/IEC 18051 for European market and conformity with local requirements.
• User Applications: Guidelines for implementing CSTA Phase III in real-world administrative, customer service, and business environments.
• Implementation Considerations: Outlines necessary support for integration with existing or new telecommunication networks and management systems.

Applications

SIST-TS ETSI/TS 102 173 V1.1.1:2005 plays a significant role in the development and deployment of advanced telecommunications applications. Key application areas include:

• Call Centers: Enabling robust computer-telephony integration (CTI) for call handling, reporting, and automation in large-scale customer service environments.
• Enterprise Communication Systems: Providing a standardized approach for integrating communication networks with business software, improving workflow and responsiveness.
• Unified Messaging Solutions: Supporting multifunctional messaging and collaboration by integrating telephony with email, instant messaging, and conferencing platforms.
• Telecom Service Providers: Facilitating interoperability among services provided by different vendors, enhancing service offerings and customer satisfaction.
• Custom Business Applications: Enabling the development of tailored solutions that leverage telecommunications event data for analytics, automation, and real-time decision-making.

By adhering to this standard, organizations can ensure reliable event notification, streamlined service management, and future-proof integration with evolving telecommunications standards.

Related Standards

SIST-TS ETSI/TS 102 173 V1.1.1:2005 is part of a broader framework of standards that govern telecommunication applications:

• ISO/IEC 18051 (2000): The foundational international standard, providing the bulk of technical guidelines for CSTA Phase III.
• ECMA-269: ECMA’s technical specification, endorsed and included within the ETSI deliverable.
• Other CSTA Phases: Earlier and subsequent CSTA phases expand or refine service sets and compatibility for evolving technologies.
• Relevant ETSI Standards: Additional ETSI and SIST standards within the ICS 33.030 family address further aspects of telecommunication services and applications.

For organizations seeking to optimize their telecommunication infrastructure, compliance with SIST-TS ETSI/TS 102 173 V1.1.1:2005 ensures interoperability, scalability, and alignment with best practices in computer-supported telecommunication applications.

SLOVENSKI STANDARD
01-marec-2005
6WRULWYHUDþXQDOQLãNRSRGSUWLKWHOHNRPXQLNDFLMVNLKDSOLNDFLM&67$)D]D,,,
>,62,(&VSUHPHQMHQ@
Services for Computer Supported Telecommunications Applications (CSTA) Phase III
[ISO/IEC 18051 (2000), modified]
Ta slovenski standard je istoveten z: TS 102 173 Version 1.1.1
ICS:
33.030 Telekomunikacijske Telecommunication services.
uporabniške rešitve Applications
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

Technical Specification
Services for Computer Supported
Telecommunications Applications (CSTA) Phase III
[ISO/IEC 18051 (2000), modified]

�
2 ETSI TS 102 173 V1.1.1 (2003-03)

Reference
DTS/ECMA-00283
Keywords
CSTA, endorsement, service
ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE

Tel.: [phone]  Fax: [phone]

Siret N° 348 623 562 00017 - NAF 742 C
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° 7803/88

Important notice
Individual copies of the present document can be downloaded from:
http://www.etsi.org
The present document may be made available in more than one electronic version or in print. In any case of existing or
perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF).
In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive
within ETSI Secretariat.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
http://portal.etsi.org/tb/status/status.asp
If you find errors in the present document, send you
...