SIST EN 1332-3:2020

Identification card systems - User Interface — Part 3: Key pads

This European Standard covers the ergonomic layout and usability of keypads. The keypad may consist of numeric, command and function keys and alphanumeric characters. On the basis that keypad layout impacts performance (keying speed, and errors), this European Standard aims to:
-   enhance usability;
-   ensure ease of use through consistency;
-   increase customer confidence;
-   reduce customer error;
-   improve operating time;
-   ensure ergonomic data entry.
This European Standard specifies the arrangement, the number and location of numeric, function and command keys, including placement of alphabetic characters on numeric keys. Design requirements and recommendations are also provided.
This standard applies to all identification card systems with a numeric keypad for use by the public for stationary or non-stationary devices. This standard also covers keypads on touch sensitive devices.

Identifikationskartensysteme - Schnittstelle Mensch - Maschine - Teil 3: Tastenfelder

Systèmes de cartes d'identification — Interface utilisateur — Partie 3 : Claviers

Le présent document traite de la présentation ergonomique et de la commodité d'utilisation des claviers. Le clavier comporte des touches numériques, de commande et de fonction, ainsi que des caractères alphanumériques. Partant du principe que la présentation du clavier a une incidence sur les performances (vitesse de frappe et erreurs), le présent document a pour but :
-   d'améliorer la commodité d'utilisation ;
-   d'assurer la facilité d'utilisation grâce à la cohérence de la présentation ;
-   d'augmenter l'assurance de l'utilisateur ;
-   de réduire les erreurs de l'utilisateur ;
-   de réduire le temps de fonctionnement ;
-   de garantir une saisie ergonomique des données.
Le présent document spécifie la disposition, le nombre et l'emplacement des touches numériques, des touches de fonction et des touches de commande, y compris l’emplacement des caractères alphabétiques sur les touches numériques. Des exigences et recommandations relatives à la conception sont également données.
Le présent document s’applique à tous les systèmes de cartes d’identification équipés d’un clavier numérique destinés au public pour les dispositifs fixes ou mobiles. Le présent document couvre également les claviers des dispositifs tactiles.

Sistemi z identifikacijskimi karticami - Uporabniški vmesnik - 3. del: Tipkovnice

General Information

• Status: Published
• Public Enquiry End Date: 14-Nov-2019
• Publication Date: 02-Sep-2020
• ICS: 35.240.15 - Identification cards. Chip cards. Biometrics
• Technical Committee: ITC - Information technology
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 12-Aug-2020
• Due Date: 17-Oct-2020
• Completion Date: 03-Sep-2020
• Ref Project: EN 1332-3:2020 - Identification card systems - User Interface - Part 3: Key pads

RELATIONS

• Replaces: SIST EN 1332-3:2008 - Identification card systems - Man-machine interface - Part 3: Key pads
• Effective Date: 01-Oct-2020

Standards Content (sample)

SLOVENSKI STANDARD
SIST EN 1332-3:2020
01-oktober-2020
Nadomešča:
SIST EN 1332-3:2008

Sistemi z identifikacijskimi karticami - Uporabniški vmesnik - 3. del: Tipkovnice

Identification card systems - User Interface — Part 3: Key pads

Identifikationskartensysteme - Schnittstelle Mensch - Maschine - Teil 3: Tastenfelder

Systèmes de cartes d'identification — Interface utilisateur — Partie 3 : Claviers

Ta slovenski standard je istoveten z: EN 1332-3:2020
ICS:
35.240.15 Identifikacijske kartice. Čipne Identification cards. Chip
kartice. Biometrija cards. Biometrics
SIST EN 1332-3:2020 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 1332-3:2020
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SIST EN 1332-3:2020
EN 1332-3
EUROPEAN STANDARD
NORME EUROPÉENNE
July 2020
EUROPÄISCHE NORM
ICS 35.240.15 Supersedes EN 1332-3:2008
English Version
Identification card systems - User Interface - Part 3: Key
pads

Systèmes de cartes d'identification - Interface Identifikationskartensysteme - Schnittstelle Mensch -

utilisateur - Partie 3 : Claviers Maschine - Teil 3: Tastenfelder
This European Standard was approved by CEN on 8 June 2020.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this

European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references

concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN

member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by

translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management

Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 1332-3:2020 E

worldwide for CEN national Members.
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EN 1332-3:2020 (E)
Contents Page

European foreword ....................................................................................................................................................... 3

Introduction .................................................................................................................................................................... 4

1 Scope .................................................................................................................................................................... 5

2 Normative references .................................................................................................................................... 5

3 Terms and definitions ................................................................................................................................... 5

4 Sections of the device ..................................................................................................................................... 7

4.1 General ................................................................................................................................................................ 7

4.2 Numeric keys .................................................................................................................................................... 7

4.3 Alphabetic characters .................................................................................................................................... 8

4.4 Command keys ................................................................................................................................................. 9

4.4.1 General ................................................................................................................................................................ 9

4.4.2 Principles for the arrangement of command keys ........................................................................... 10

4.5 Function keys ................................................................................................................................................. 12

5 Physical mechanical keypad .................................................................................................................... 13

5.1 Visual properties .......................................................................................................................................... 13

5.1.1 Colour and keypad surface ....................................................................................................................... 13

5.1.2 Contrast between key legend and keys ................................................................................................ 13

5.1.3 Contrast between keys and casing ......................................................................................................... 13

5.1.4 Illuminated keys ........................................................................................................................................... 13

5.2 Dimensions ..................................................................................................................................................... 13

5.2.1 Size of keys...................................................................................................................................................... 13

5.2.2 The space between each key .................................................................................................................... 14

5.2.3 Identification of key groups ..................................................................................................................... 14

5.2.4 Height of key legends .................................................................................................................................. 14

5.3 Geometrical properties .............................................................................................................................. 15

5.3.1 Shape of keys ................................................................................................................................................. 15

5.3.2 Key top property .......................................................................................................................................... 15

5.3.3 Key surface ..................................................................................................................................................... 15

5.3.4 Input feedback .............................................................................................................................................. 15

5.3.5 Key activation force ..................................................................................................................................... 15

5.3.6 Number and positioning of key legends .............................................................................................. 15

6 Touch sensitive keypad ............................................................................................................................. 15

6.1 General ............................................................................................................................................................. 15

6.2 Numeric and command keys .................................................................................................................... 16

6.3 Visual properties .......................................................................................................................................... 16

6.4 Dimensions ..................................................................................................................................................... 16

6.5 Actuation ......................................................................................................................................................... 16

7 Card feeder and contactless point .......................................................................................................... 17

8 Privacy shield ................................................................................................................................................ 17

Annex A (informative) Optional function keys that may be present ...................................................... 18

Bibliography ................................................................................................................................................................. 19

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EN 1332-3:2020 (E)
European foreword

This document (EN 1332-3:2020) has been prepared by Technical Committee CEN/TC 224 “Personal

identification and related personal devices with secure element, systems, operations and privacy in a

multi sectorial environment”, the secretariat of which is held by AFNOR.

This European Standard shall be given the status of a national standard, either by publication of an

identical text or by endorsement, at the latest by January 2021, and conflicting national standards shall

be withdrawn at the latest by January 2021.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

This document supersedes EN 1332-3:2008.
The main changes compared to the previous edition are listed below:
— inclusion of touch sensitive devices;
— differentiation between stationary and non-stationary devices;
— clarification on some issues;
— general updating of text to modern situations.

According to the CEN-CENELEC Internal Regulations, the national standards organisations of the

following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,

Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of

North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the

United Kingdom.
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EN 1332-3:2020 (E)
Introduction

Machine readable cards facilitate the provision of a growing variety of services across Europe. The

purpose of the EN 1332 series is to increase the accessibility of these services for the benefit of

consumers. This will be achieved by facilitating the inter-sector and cross-border interoperability of

machine readable cards and to do so with the maximum possible degree of user-friendliness.

The EN 1332 series addresses the needs of the widest possible range of users, for example the aged,

minors, people with disabilities, those with learning difficulties, first time users and those not

conversant with the local language.
The EN 1332 series specifies:

a) design principles for the user interface (including symbols) to be incorporated into the design of

card operated devices, but not the machine operations associated with the selection and delivery of

goods or services ;
b) tactile identifiers incorporated into the design of machine readable cards;
c) standard layout for the keypads of card operated devices;
d) coding of user requirements for people with special needs;
e) tactile markings for differentiating cards by application.

The contents of the EN 1332 series are generically based, not sector specific, and cover card operated

devices. It is recognized that the equipment can also be operated by other means, such as the insertion

of notes and coins, but the scope of this document has been, as indicated, narrowly defined.

Issues relating to such consumer concerns at the man-machine interface as PIN presentation are not

dealt with in the EN 1332 series.

The EN 1332 series has been completed with CEN/TS 15291 – Guidance on design for accessible card-

activated devices. This technical specification provides guidance for the design and location of card

activated devices and the immediate environment to facilitate access for the users.

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EN 1332-3:2020 (E)
1 Scope

This document covers the ergonomic layout and usability of keypads. The keypad consists of numeric,

command and function keys and alphanumeric characters. On the basis that keypad layout impacts

performance (keying speed, and errors), this document aims to:
— enhance usability,
— ensure ease of use through consistency,
— increase customer confidence,
— reduce customer error,
— improve operating time,
— ensure ergonomic data entry.

This document specifies the arrangement, the number and location of numeric, function and command

keys, including placement of alphabetic characters on numeric keys. Design requirements and

recommendations are also provided.

This document applies to all identification card systems with a numeric keypad for use by the public for

stationary or non-stationary devices. This document also covers keypads on touch sensitive devices.

2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— IEC Electropedia: available at http://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp/ui
3.1
command key
“cancel”, “enter” or “clear” key
Note 1 to entry: These keys are described in Table 1.
3.2
disability

any restriction or lack of ability (resulting from an impairment) to perform an activity in the manner or

within the range considered normal for a human being
Note 1 to entry: Disability can be temporary.
[SOURCE: EN ISO/IEC 24751-2:2008(en), 3.15]
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3.3
function key

key that either has a dedicated function (hard key) or a variable function which depends on the mode of

operation (soft key)
Note 1 to entry: See Table A.1 in Annex A for examples of function keys.
3.4
graphical symbol

visually perceptible figure with a particular meaning used to transmit information independently of

language
[SOURCE: ISO 7001:2007(en), 3.1]
3.5
key legend
text or graphical symbol on the key to explain visually the use of the key
3.6
keypad

arrangement of numeric, command and, where required, function and/or alphanumeric keys laid out in

a specific manner
Note 1 to entry: Keypads can be physical mechanical or touch sensitive.
3.7
non-stationary device

small, compact, lightweight input device which is movable to a position that the user needs

3.8
numeric key
key on a keyboard that contains the characters 0 to 9
3.9
personal identification number
PIN
code or password that the customer possesses for verification of identity
3.10
sans serif typeface

font family derived from Antiqua in which the line strength is almost uniform and which does not have

serifs
3.11
serif
small line attached to the end of a stroke in a letter
Note 1 to entry: Also called foot.
3.12
stationary device

input device that is fixed to a specific location and that is not portable, but may be adjustable, e.g. in

height
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EN 1332-3:2020 (E)
3.13
tactile
feelable by touch
3.14
tactile identifier
raised dot on the “5” key to facilitate orientation
3.15
tactile symbol
graphical symbol on the key to explain tactually the use of the key
3.16
touch sensitive device

input device that produces a position and selection input signal from a finger touching, lifting off or

moving across a display
[SOURCE: ISO/TS 9241-411:2012, 3.20]
4 Sections of the device
4.1 General
There may be three sections of the device:
— keypad, covering:
— numeric section optionally including alphabetic characters,
— command key section,
— function key section,
— card feeder and contactless point,
— protection shield.

The input area (keypad) shall be at the bottom of the device, clearly distinguished from a display or an

information area.
4.2 Numeric keys

All keypads shall provide for the entry of the decimal numeric characters 0 to 9.

The arrangement of numeric keys shall be according to Figure 1.
The “5” key shall be identified by a tactile identifier.
NOTE 1 This is to assist blind and visually impaired people.
The tactile identifier shall be a raised dot.

The raised dot shall be raised at least 0,7 mm and its position shall not interfere with the legibility of the

key legend.

Other tactile identifiers or raised numerals shall not be present on the numeric keys.

For all numeric keys the colour shall not be green, red, yellow.
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EN 1332-3:2020 (E)
Figure 1 — Arrangement of numeric key on keypad
NOTE 2 Figure 1 is not to scale.
4.3 Alphabetic characters

Alphabetic characters shall only be used if they are essential for performance of the task.

If used, they shall not interfere with the legibility of the key legend.

If alphabetic characters are required then they shall be placed on the numeric keys as specified in

Figure 2.
NOTE 1 Keys 1 and 0 contain no alphabetic characters.
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Figure 2 — Placement of Latin alphabetic characters on the numeric keys
NOTE 2 Figure 2 is not to scale.

NOTE 3 In some circumstances it could be more appropriate to place the alphabetic characters on the casing

instead on the key top.

There are other alphabetic characters which may also be present on the key surface.

4.4 Command keys
4.4.1 General

The keys “cancel” and “enter” shall be present on a keypad as a minimum. The command key “clear”

may also be present.

The functional description and design of the command keys is mandatory as according to Table 1.

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