CEN
CEN/TC 420 - Project Committee - Service Excellence Systems
Standardisation of requirements and guidelines for service excellence systems in order to achieve customer delight
Project Committee - Service Excellence Systems
Standardisation of requirements and guidelines for service excellence systems in order to achieve customer delight
General Information
Status
Inactive
Sector
A99 - UNDETERMINED
Work Field
Information technology
Parent
50
CEN
CEN/TS 16880:2015(Main)
Service excellence - Creating outstanding customer experiences through service excellence
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on providing basic customer service which organizations should already have in place.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
- Technical specification29 pagesEnglish languagesale 10% offe-Library read for1 day
50