This European standard lists some significant Key Performance Indicators (KPIs) of the Maintenance Function and gives guidelines to define a set of suitable indicators to appraise and to improve effectiveness, to appraise and to improve effectiveness, efficiency and sustainability in the maintenance of the existing physical assets, in the framework of the external and internal influencing factors

  • Standard
    51 pages
    English language
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    e-Library read for
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This document lists Key Performance Indicators (KPIs) of the Maintenance Function and gives guidelines to define a set of suitable indicators, to appraise and to improve effectiveness, efficiency and sustainability in the maintenance of the existing physical assets either industrial, infrastructures, facilities, civil buildings or transportation systems, etc. in the framework of the external and internal influencing factors.

  • Standard
    51 pages
    English language
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    e-Library read for
    1 day

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations, and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place.
This document applies to all organizations delivering services such as commercial organizations, public services and not-for-profit organizations.

  • Technical specification
    29 pages
    English language
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    e-Library read for
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This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on providing basic customer service which organizations should already have in place.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

  • Technical specification
    29 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This document lists Key Performance Indicators (KPIs) of the Maintenance Function and gives guidelines to define a set of suitable indicators, to appraise and to improve effectiveness, efficiency and sustainability in the maintenance of the existing physical assets either industrial, infrastructures, facilities, civil buildings or transportation systems, etc. in the framework of the external and internal influencing factors.

  • Amendment
    10 pages
    English language
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    e-Library read for
    1 day

This document lists Key Performance Indicators (KPIs) of the Maintenance Function and gives guidelines to define a set of suitable indicators, to appraise and to improve effectiveness, efficiency and sustainability in the maintenance of the existing physical assets either industrial, infrastructures, facilities, civil buildings or transportation systems, etc. in the framework of the external and internal influencing factors.

  • Amendment
    10 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This European standard describes a system for managing Key Performance Indicators to measure maintenance performance in the framework of the influencing factors such as economical, technical and organisational aspects, to appraise and to improve efficiency and effectiveness to achieve excellence in maintaining Technical Assets.

  • Standard
    28 pages
    English language
    sale 10% off
    e-Library read for
    1 day
  • Standard – translation
    26 pages
    Slovenian language
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    e-Library read for
    1 day

This European standard describes a system for managing Key Performance Indicators to measure maintenance performance in the framework of the influencing factors such as economical, technical and organisational aspects, to appraise and to improve efficiency and effectiveness to achieve excellence in maintaining Technical Assets.

  • Standard
    28 pages
    English language
    sale 10% off
    e-Library read for
    1 day
  • Standard – translation
    26 pages
    Slovenian language
    sale 10% off
    e-Library read for
    1 day