Accessibility and usability of the built environment - Conformity assessment

This document provides criteria to assess conformity of the built environment with the functional requirements and recommendations described in EN 17210 Accessibility and usability of the built environment – Functional requirements, regardless of whether self-declaration, second-party attestation or third-party certification is requested.
This document provides guidance on how and when accessibility and usability of the built environment have to be considered throughout all stages of the building process, including feasibility, design, construction, completion and post occupancy. It is also applicable for refurbishment or adaptation of existing buildings.
FprCEN/TR 17621 Accessibility and usability of the built environment - Technical performance criteria and specifications, provides examples of a way or ways in which the functional requirements in EN 17210 could be fulfilled. Alternatively, National Standards or Regulations can determine the technical performance criteria and specifications to fulfil the functional requirements of/in EN 17210.
NOTE 1    Design for All, Inclusive Design and Universal Design share a similar inclusive design philosophy. “Universal Design” means the design of products, environments, programmes and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. “Universal Design” does not exclude assistive options or devices for particular groups of persons with disabilities where this is needed.
NOTE 2    Terms such as "design for all", “inclusive Design”, "universal design", "accessible design", "barrier-free design", "inclusive design" and "transgenerational design" are often used interchangeably with the same meaning.

Zugänglichkeit und Nutzbarkeit gebauter Umgebung - Konformitätsbewertung

Accessibilité et utilisabilité de l’environnement bâti - Évaluation de la conformité

Le présent document fournit des critères pour évaluer la conformité de l’environnement bâti par rapport aux exigences fonctionnelles et aux recommandations décrites dans l’EN 17210 Accessibilité et utilisabilité de l’environnement bâti – Exigences fonctionnelles, et ce qu’une autodéclaration, une attestation d’une seconde partie ou une certification d’une tierce partie soit demandée.
Le présent document formule des recommandations concernant la façon et le moment d’étudier l’accessibilité et l’utilisabilité de l’environnement bâti tout au long du processus de construction, y compris aux stades de l’étude de faisabilité, de la conception, de la construction, de l’achèvement des travaux et de l’occupation. Il est également applicable en cas de réhabilitation ou d’adaptation de bâtiments existants.
Le FprCEN/TR 17621 Accessibilité et utilisabilité de l’environnement bâti – Critères et spécifications de performance technique fournit des exemples illustrant de quelle manière ou de quelles manières les exigences fonctionnelles de l’EN 17210 peuvent être satisfaites. Des réglementations ou des normes nationales peuvent aussi déterminer les critères et spécifications de performance technique permettant de satisfaire aux exigences fonctionnelles de l’EN 17210.
NOTE 1 La conception pour tous, la conception inclusive et la conception universelle partagent une philosophie de conception inclusive similaire. La « conception universelle » désigne la conception de produits, d’environnements, de programmes et de services destinés à être utilisés par tous, dans la mesure du possible, sans nécessiter d’adaptations ni de conception spécifique. La « conception universelle » n’exclut pas les options ou les appareils d’assistance pour des groupes particuliers de personnes handicapées lorsque cela est nécessaire.
NOTE 2 Les termes tels que « conception pour tous », « conception universelle », « conception accessible », « aménagement à accès facile », « conception inclusive » et « conception transgénérationnelle » sont souvent utilisés indifféremment, mais dans le même sens.

Dostopnost in uporabnost grajenega okolja - Ugotavljanje skladnosti

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SLOVENSKI STANDARD
kSIST-TP FprCEN/TR 17622:2021
01-april-2021
Dostopnost in uporabnost grajenega okolja - Ugotavljanje skladnosti
Accessibility and usability of the built environment - Conformity assessment
Zugänglichkeit und Nutzbarkeit gebauter Umgebung ¿ Konformitätsbewertung
Ta slovenski standard je istoveten z: FprCEN/TR 17622
ICS:
03.120.20 Certificiranje proizvodov in Product and company
podjetij. Ugotavljanje certification. Conformity
skladnosti assessment
91.040.01 Stavbe na splošno Buildings in general
kSIST-TP FprCEN/TR 17622:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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kSIST-TP FprCEN/TR 17622:2021
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kSIST-TP FprCEN/TR 17622:2021
TECHNICAL REPORT
FINAL DRAFT
FprCEN/TR 17622
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
January 2021
ICS
English version
Accessibility and usability of the built environment -
Conformity assessment
Zugänglichkeit und Nutzbarkeit gebauter Umgebung ¿
Konformitätsbewertung

This draft Technical Report is submitted to CEN members for Vote. It has been drawn up by the Technical Committee

CEN/CLC/JTC 11.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,

Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,

Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,

Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are

aware and to provide supporting documentation.

Warning : This document is not a Technical Report. It is distributed for review and comments. It is subject to change without

notice and shall not be referred to as a Technical Report.
CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels

© 2021 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. FprCEN/TR 17622:2021 E

reserved worldwide for CEN national Members and for
CENELEC Members.
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FprCEN/TR 17622:2021 (E)
Contents Page

European foreword ...................................................................................................................................................... 3

Introduction .................................................................................................................................................................... 4

1 Scope .................................................................................................................................................................... 5

2 Normative references .................................................................................................................................... 5

3 Terms and definitions ................................................................................................................................... 5

4 Accessibility in European public procurement .................................................................................... 5

5 Methodology: Conformity assessment in the built environment .................................................. 6

5.1 Key issues to consider in conformity assessment ............................................................................... 6

5.2 Working process ............................................................................................................................................. 6

6 Who assesses? − Different players for different goals ....................................................................... 9

6.1 Different types of conformity assessment ............................................................................................. 9

6.2 Different roles in assessment ................................................................................................................... 10

7 What to assess? − Clauses and functional requirements to be assessed .................................. 11

7.1 Scope and definition .................................................................................................................................... 11

7.2 Functional requirements to consider .................................................................................................... 11

7.3 Reference documents .................................................................................................................................. 11

8 When to assess? − Specifics of conformity assessment in different phases ............................ 11

8.1 General .............................................................................................................................................................. 11

8.2 Different phases of conformity assessment ........................................................................................ 12

8.3 Renewal of conformity assessment ........................................................................................................ 12

8.4 Specificities in each phase ......................................................................................................................... 12

9 How to assess? − Different tools for conformity assessment ........................................................ 13

9.1 General .............................................................................................................................................................. 13

9.2 Selection of techniques and tools ............................................................................................................ 13

9.3 Use of tools ...................................................................................................................................................... 15

9.4 Different ways to application ................................................................................................................... 15

10 Assessment conclusion ............................................................................................................................... 15

10.1 Evidence ........................................................................................................................................................... 15

10.2 Final decision ................................................................................................................................................. 15

11 Examples of different applications and scenarios ............................................................................ 16

11.1 General .............................................................................................................................................................. 16

11.2 Accessibility conformity assessment in different phases .............................................................. 16

11.3 Accessibility conformity assessment of complex elements ........................................................... 19

11.4 Accessibility conformity assessment by different parties ............................................................. 23

Annex A (informative) A.1 Conformity Assessment Template .................................................................. 24

Bibliography.................................................................................................................................................................. 25

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European foreword

This document (FprCEN/TR 17622:2021) has been prepared by the Joint Technical Committee CEN-

CENELEC/ JTC 11 “Accessibility in the built environment”, the secretariat of which is held by UNE.

This document is currently submitted to the Vote on TR.

This document has been prepared under Mandate M/420 given to CEN, CENELEC and ETSI by the

European Commission and the European Free Trade Association in support of European accessibility

requirements for public procurement in the built environment.
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Introduction

Conformity assessment, also known as compliance assessment, is any activity to determine, directly or

indirectly, that a process, product, or service meets relevant technical standards and fulfils relevant

requirements. Conformity assessment activities may include testing, surveillance, inspection, auditing,

certification, registration etc.

In the built environment, accessibility conformity assessment refers to the suitability of accessibility in

buildings (complete or part of them), or in urban public spaces or elements or areas thereof. These spaces

may be in the project, construction or post occupancy phase.

This accessibility conformity assessment in the built environment also has a particularity that

characterizes it even more: it is carried out on functional requirements, unlike other assessments that

are made directly on parametric considerations. Thus, the same functional requirement can be assessed

differently in one country and in another, both being valid, depending on the requirements of each

country and how that specific functional requirement is interpreted. The functional requirement is

defined in the text of EN 17210, whereas the specific parameters (taken from FprCEN/TR 17621 or a

national standard / regulation) are tools to specify the evidence, when a numerical value is necessary.

This document assesses the compliance or conformity with the functional requirements in EN 17210

Accessibility and usability of the built environment – Functional requirements. For this, it will be necessary

to use EN 17210 to introduce the necessary requirements in the tables, according to the specific scope of

the assessment that is going to be carried out.

The technical performance criteria and specifications to be applied to measure the level of conformity

with the functional requirements in EN 17210 are provided in FprCEN/TR 17621 as examples of a way

or ways in which the functional requirements in EN 17210 could be fulfilled or, alternatively, National

Standards or Regulations may be used.

In accessibility conformity assessment, the training and experience of the auditor (who may rely on

experts if necessary) and the participation of users in all stages of assessment (especially the most

impacted groups, such as persons with visible and non-visible impairments) are essential.

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1 Scope

This document provides criteria to assess conformity of the built environment with the functional

requirements and recommendations described in EN 17210 Accessibility and usability of the built

environment – Functional requirements, regardless of whether self-declaration, second-party attestation

or third-party certification is requested.

This document provides guidance on how and when accessibility and usability of the built environment

have to be considered throughout all stages of the building process, including feasibility, design,

construction, completion and post occupancy. It is also applicable for refurbishment or adaptation of

existing buildings.

FprCEN/TR 17621 Accessibility and usability of the built environment - Technical performance criteria and

specifications, provides examples of a way or ways in which the functional requirements in EN 17210

could be fulfilled. Alternatively, National Standards or Regulations can determine the technical

performance criteria and specifications to fulfil the functional requirements of/in EN 17210.

NOTE 1 Design for All, Inclusive Design and Universal Design share a similar inclusive design philosophy.

“Universal Design” means the design of products, environments, programmes and services to be usable by all

people, to the greatest extent possible, without the need for adaptation or specialized design. “Universal Design”

does not exclude assistive options or devices for particular groups of persons with disabilities where this is needed.

NOTE 2 Terms such as "design for all", “inclusive Design”, "universal design", "accessible design", "barrier-free

design", "inclusive design" and "transgenerational design" are often used interchangeably with the same meaning.

2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

EN 17210, Accessibility and usability of the built environment - Functional requirements

EN ISO/IEC 17000, Conformity assessment - Vocabulary and general principles (ISO/IEC 17000)

3 Terms and definitions

For the purposes of this document, the terms and definitions given in EN 17210 apply. For the specific

terminology of conformity assessment, the terms and definitions given in EN ISO/IEC 17000 apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

• ISO Online browsing platform: available at https://www.iso.org/obp
• IEC Electropedia: available at http://www.electropedia.org/
4 Accessibility in European public procurement

The inclusion of the requirement "accessibility" in European Union public procurement procedures aims

to improve accessibility for a wide range of users including people with disabilities by using a harmonised

European approach in the domain of built environment (Mandate 420), which is relevant for this

Technical Report. Such a European approach will help the development of a single market for the design

and construction of an accessible built environment without affecting national regulations and standards

of European Member States. It will also help all users of the built environment because accessibility

requirements of persons with disabilities and other users with accessibility requirements are very similar

across Europe.
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5 Methodology: Conformity assessment in the built environment
5.1 Key issues to consider in conformity assessment

In order to carry out this assessment of compliance, key elements are considered, which will be further

developed in greater detail. These four keys issues are:

1) Who assesses? Depending on different goals, conformity assessment may be performed by different

parties. So, we can have an assessment by a first-party (e.g.: self-assessment of the property) by a

second-party (e.g.: assessment of user) or by a third-party (e.g.: assessment by a certification

company). This is developed next in 6 Who assesses? − Different players for different goals.

2) What to assess? As already indicated, this is an assessment of the accessibility conformance of

Functional Requirements of EN 17210. Therefore, for every built environment select which

functional, general and specific requirements are applicable. This is developed next in 7 What to

assess? − Clauses and functional requirements to be assessed.

3) When to assess? The conformity assessment reflects accessibility at a given time. Accessibility can

vary, improve or worsen in the different stages considered: Inception / feasibility phase, planning /

design phase, construction phase and completion / post occupancy phase. It is important that

assessment is undertaken from the earliest opportunity and at every stage. Decisions taken at the

inception / feasibility phase will influence later stages; while in the planning / design phase the

greatest number of decisions are taken that will ultimately affect the accessibility of the project, and

changes are much easier to make, more efficient and less costly than in any later phase. This is

developed next in 8 When to assess? − Specifics of conformity assessment in different phases.

4) How to assess? It is necessary to specify how the evaluation is carried out, since the use of various

tools determines the degree of error, the precision or confidence level. This is developed next in

9 How to assess? − Different tools for conformity assessment.
5.2 Working process
5.2.1 General

Evidence that the functional requirements and recommendations are met can be achieved by providing:

The specific evaluation scheme for the accessibility conformity assessment in built environment is

specified in a table that includes all the relevant data of the assessment.

It is important to clarify that this does not substitute the assessment report, but it can be integrated, being

a relevant part of it. According to the type of assessment (self-assessment, certification etc.) the report

must have the structure determined by the corresponding standards.
The evaluation process in this methodology is presented in three tasks:
 1 Selection
 2 Determination
 3 Attestation
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Figure 1 — A functional approach to conformity assessment (see EN ISO/IEC 17025:2005)

The contents of the table for each section are explained below, as an explanatory key. There is a

correspondence of the numbers between the descriptions and the table.
5.2.2 Selection: Specification of scope and parameters

In this first step, a preliminary analysis of the assessment environment must be carried out, in order to

identify the different references needed later for the development of the assessment:

1) Type of evaluation: Depending on who makes it, indicating if it is a first-party, second-party or

third-party evaluation.

2) Identification of the element: Building, part of the building, urban space etc. That will serve to

know which EN requirements should be considered.
EXAMPLE 1 “Pedestrian accessible routes in Freedom Square -Wolgan Valley”.

3) Stage of the assessment: Specify in which phase of the existence of that building, element or

environment the assessment is made: Inception / Feasibility, Planning / Design, Construction,

Completion or Post occupancy.

4) Location: Will serve to differentiate this element in the case that there are several ones.

EXAMPLE 2 "North stairs in Freedom Square -Wolgan Valley“.

5) Evaluator: This data complements the first one that referred to the type of evaluation, specifying

more about the person who performs the assessment of compliance.
EXAMPLE 3 "Henry Johnson, senior auditor of ACME Corporation".
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6) Date: This information can be especially useful when the same assessment has to be repeated at

different times (such as different stages of construction).

Table 1 — Part of the assessment table indicating the different references of the

first selection task
References
First-party [2] Element
[1] Who? Second-party
Third-party
I. – Inception/Feasibility [4] Location
II. - Planning/Design
[3] When?
III. - Construction [5] Evaluator [6] Date
IV. – Completion / Post
occupancy
5.2.3 Determination: Filling of tables

Once the type of assessment, scope, and time of the evaluation have been defined, proceed to the main

part of the conformity assessment. As in the previous task, the model table can be used to facilitate the

work. Thus, continuing with the numbering of the descriptions of the table, consider:

1) Requirements: Specify exactly which clauses or subclauses (refer to EN numbering) are to be

analysed, as well as a brief summary of each of the functional requirements.

2) Assessment tools: Indicate how this validation is carried out (type of tool or method): Visual

inspection, measurement test etc.

3) Evidence: Specify the evidence for this item. Evidence can be a note, a parameter etc.

4) Assessment: In this last column summarize its validity (), not validity (x), or not applicable in this

specific case (−), or pending verification.
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Table 2 — Part of the assessment table with the individual validation of the functional

requirements, the tools used and the evidence
Validation
[7] [8] [9] [10]
What? How? Evidence Assessment
Summary of the Assessment
EN Ref. Notes, parameters etc.
requirement tools
5.2.4 Attestation: Assessment conclusion

To finalize the assessment, the evaluator may provide a general assessment of the environment or include

the observations that are considered to be of interest for the recipients of the conformity assessment.

[11] Conclusion: In this last cell of the table, it is possible to include main findings, observations, notes

to consider and, of course, a final decision must also be included on the adequacy of the accessibility

of this environment in the detailed situation and conditions.

Table 3 — Part of the assessment table with the final conclusion and observations

[11] Conclusion
6 Who assesses? − Different players for different goals
6.1 Different types of conformity assessment
6.1.1 General

Depending on different goals, conformity assessment may be performed by different parties, as described

in the following:
valid
not valid
not
applicable
Pending
verification
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6.1.2 First-party assessment (self-assessment of property or internal audits)

This type of audit is carried out by the same organization (self-assessment), usually with the purpose of

reviewing if all the requirements of the standard have been correctly implemented and, in this way,

knowing if the accessibility system is adequate to achieve the proposed goals.

NOTE If an activity is performed by an external body acting on behalf of and controlled by a person or organization

that provides or is the object, the activity is still called a first-party conformity assessment activity (e.g. internal

audits performed by a consultant who is not part of the organization).
6.1.3 Second-party assessment (user assessment or stakeholder audits)

These types of audits are carried out when the organization has an interest in involving a second-party,

in this case it is usually the users. The usual objective of this type of audits is to determine if the existing

accessibility of the assessed environments are adequate to achieve the proposed goals.

6.1.4 Third-party assessment (inspection or certification assessment)

EN ISO/IEC 17000 defines “third-party conformity assessment activity” as “performed by a person or

body that is independent of the person or organization that provides the object and of user interests in

that object”. The third-party conformity assessments are certification and inspection. The key concepts

of a third-party assessment in the standards are “independent” and “impartial”. Relevant standards are

EN ISO/IEC 17065 specifying general requirements for bodies operating product certification systems

and EN ISO/IEC 17020 specifying general criteria for bodies performing inspection. The difference

between inspection and certification is explained below. Third-party assessment is commonly used by a

manufacturer or service supplier to provide maximum confidence in its products/processes.

6.2 Different roles in assessment

During the process of assessing the conformity of accessibility, different agents play different roles.

a) Client: To define and specify which are the objectives to achieve with the assessment (an internal

evaluation, a user's opinion, or a certification from an external entity). Depending on the needs to

achieve these objectives, one type or another of accessibility conformity assessment will be chosen

(first-party, second-party or third-party).

b) Auditor: To assess whether the functional requirements for accessibility have been achieved. For a

first-party assessment, the auditor should have sufficient knowledge to complete a checklist of

functional requirements and technical performance criteria; for a second-party assessment the

auditor assesses the accessibility experienced from an user’s perspective; for a third-party

assessment the auditor may be required to hold a professional qualification and / or have completed

accredited training in accessibility.

c) Accessibility advisor: To help the client by providing the necessary accessibility expertise to fulfil

the functional requirements for accessibility. In a first-party audit, this can be the person to help

design the accessibility self-assessment: what, how, and when to audit. In a second-party assessment

the advisor can help set the parameters and design the audit checklist. In a third-party assessment

the advisor can assist in recruitment and briefing of an external auditor. Furthermore, after

accessibility has been assessed, this person can advise the client how to improve conformity with

accessibility requirements (Design of the Corrective Actions Plan, advice on purchases, study of

technical solutions, etc.). This role may be on a consultancy basis.

d) Validator: To provide a real assessment of the use of an element or environment. In the tasks of

validating accessibility, the participation of the most impacted user groups is necessary, especially

those with disabilities. The more heterogeneous and plural the validation task is (persons with

physical, perceptive, cognitive impairments, mental health experience, older people, users with

temporary or specific functional difficulties etc.) the greater consistency the final assessment will

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have. It is also useful for the validator to participate in any conformity assessment regardless of the

stage (project, construction, or building already in use) and not only in the audits of completed

environments already in use. In a third-party assessment, however, the validator is a different player

who provides information so that the auditor can carry out the conformity assessment task from an

independent perspective.

NOTE Each country may define and specify the appropriate training and accreditation conditions. There are some

countries who have already set up a national register of access consultants and auditors as e.g. in UK (see

www.nrac.org.uk) or have developed certified training courses for accessibility experts/advisors.

7 What to assess? − Clauses and functional requirements to be assessed
7.1 Scope and definition

Although it may seem obvious, firstly it must be clear, what is being assessed to conform with the

functional requirements and recommendations in EN 17210 Accessibility and usability of the built

environment – Functional requirements.

As in other valuation schemes, sometimes the scope is so broad that it is necessary to carry out a sampling,

being careful to select those elements in greater use, or otherwise justify the reason for their choice (e.g.

if there are several stairs in the building, and it is decided to take as sample only one, the main or most

used will be analysed).

In any case, the sample must consider the accessibility of the entire environment in accordance with the

accessibility chain and thus avoid audited accessibility islands in a non-accessible environment.

7.2 Functional requirements to consider

The first column summarizes each of the functional requirements and recommendations of each clause

as indicated in EN 17210. To facilitate understanding, the same structure as in EN 17210 is applied in

FprCEN/TR 17622 (as also in FprCEN/TR 17621), with the same numbering of clauses and subclauses.

FprCEN/TR 17622 does not explain the reason for the requirement or recommendation since that is

already developed in EN 17210 document.

In some sections of EN 17210 no functional requirements are given (e.g. in Rationales), in which case the

structure is maintained, and a blank line appears in the table. That simply means, that in that particular

clause, there is nothing to assess. In that case the final column of "Assessment" can be indicated as "not

applicable".
7.3 Reference documents

FprCEN/TR 17621 provides the technical performance criteria and specifications to fulfil the functional

requirements given in EN 17210; demonstrating a way, or ways, to achieve the EN requirements and

recommendations. Alternatively, National Standards or Regulations may determine the technical

performance criteria and specifications to fulfil the functional requirements of EN 17210.

8 When to assess? − Specifics of conformity assessment in different phases
8.1 General

Conformity assessment can be performed at different phases in the development of a building or built

environment. It is important to determine when the conformity assessment is made, since the objectives

of the evaluation will be different at each phase.

The four phases distinguished are shown in 8.2, with some different considerations in assessing

conformity with accessibility functional requirements:
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