prEN ISO 22319

Security and resilience - Community resilience - Guidelines for planning the involvement of spontaneous volunteers (ISO 22319:2017)

ISO 22319:2017 provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident response and recovery. It is intended to help organizations to establish a plan to consider whether, how and when SVs can provide relief to a coordinated response and recovery for all identified hazards. It helps identify issues to ensure the plan is risk-based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff.
ISO 22319:2017 is intended for use by organizations with responsibility for, or involvement in, part or all of the planning for working with SVs. It is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and public and community groups).
The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer).
Coordinating the participation of volunteers who are affiliated to voluntary or professional organizations to provide relief is not within the scope of this document.

Sicherheit und Resilienz - Resilienz der Gesellschaft - Leitfaden für die Planung der Einbindung spontaner freiwilliger Helfer (ISO 22319:2017)

Sécurité et résilience - Résilience des communautés - Lignes directrices pour la planification de la participation des bénévoles spontanés (ISO 22319:2017)

L'ISO 22319:2017 fournit des lignes directrices pour planifier la participation de bénévoles spontanés à des opérations de secours et de rétablissement. Il est destiné à aider les organismes à élaborer un plan pour envisager la possibilité d'une contribution des bénévoles spontanés à des opérations coordonnées de secours et de rétablissement visant à réduire tous les dangers identifiés, ainsi que la manière et le moment où cette contribution peut intervenir. Il aide à identifier les questions à traiter afin de garantir que ce plan est fondé sur les risques et qu'il est possible de démontrer qu'il donne la priorité à la sécurité des bénévoles spontanés, du public qu'ils souhaitent aider et du personnel chargé des opérations de secours.
L'ISO 22319:2017 est destiné à être utilisé par des organismes responsables de, ou engagés dans, tout ou partie de la planification du travail avec des bénévoles spontanés. Il s'applique à tous les types et à toutes les tailles d'organismes qui prennent part à la planification et à la gestion des bénévoles spontanés (par exemple les gouvernements locaux, régionaux et nationaux, les organes statutaires, les organismes internationaux et non gouvernementaux, les entreprises, ainsi que les groupes publics et communautaires).
L'étendue des tâches effectuées par les bénévoles spontanés peut nécessiter une planification de base simple (par exemple pour les personnes qui arrivent en premier sur place), ou un plan plus complexe (par exemple pour les personnes qui voyagent jusqu'à la zone affectée pour apporter de l'aide).
La coordination de la participation des bénévoles qui sont affiliés à des organismes bénévoles ou professionnels pour assurer les opérations de secours ne relève pas du domaine d'application du présent document.

Varnost in vzdržljivost - Odpornost družbe - Smernice za načrtovanje vključevanja spontanih prostovoljcev (ISO 22319:2017)

General Information

• Status: Not Published
• Publication Date: 15-Mar-2023
• ICS: 03.100.01 - Company organization and management in general
• Technical Committee: CEN/TC 391 - Societal and Citizen Security
• Drafting Committee: CEN/TC 391 - Societal and Citizen Security
• Current Stage: 4098 - Decision to abandon - Enquiry
• Completion Date: 21-Sep-2022
• Ref Project: oSIST prEN ISO 22319:2021 - Security and resilience - Community resilience - Guidelines for planning the involvement of spontaneous volunteers (ISO 22319:2017)

Standards Content (Sample)

SLOVENSKI STANDARD
01-april-2021
Varnost in vzdržljivost - Odpornost družbe - Smernice za načrtovanje vključevanja
spontanih prostovoljcev (ISO 22319:2017)
Security and resilience - Community resilience - Guidelines for planning the involvement
of spontaneous volunteers (ISO 22319:2017)
Sicherheit und Resilienz - Resilienz der Gesellschaft - Leitfaden für die Planung der
Einbindung spontaner freiwilliger Helfer (ISO 22319:2017)
Sécurité et résilience - Résilience des communautés - Lignes directrices pour la
planification de la participation des bénévoles spontanés (ISO 22319:2017)
Ta slovenski standard je istoveten z: prEN ISO 22319
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

INTERNATIONAL ISO
STANDARD 22319
First edition
2017-04
Security and resilience — Community
resilience — Guidelines for planning
the involvement of spontaneous
volunteers
Sécurité et résilience — Résilience des communautés — Lignes
directrices pour la planification de la participation des bénévoles
spontanés
Reference number
ISO 22319:2017(E)
©
ISO 2017
ISO 22319:2017(E)
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
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www.iso.org
ii © ISO 2017 – All rights reserved

ISO 22319:2017(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Preparatory measures . 2
4.1 General . 2
4.2 Assigning responsibility to lead, manage and coordinate SVs . 2
4.3 Understanding the motivations of SVs . 2
4.4 Clarifying issues of liability . 3
5 Planning for the involvement of SVs . 3
5.1 General . 3
5.2 Defining the relationship with SVs. 3
5.3 Understanding the concerns of stakeholders . 4
5.4 Identifying risks associated with tasks that are suitable for SVs . 4
5.5 Reducing risks associated with tasks that are suitable for SVs . 5
5.6 Selecting SVs . 5
5.7 Coordinating SVs . 6
5.7.1 General. 6
5.7.2 Identifying coordination mechanisms . 6
5.7.3 Process for registering SVs . 7
5.7.4 Providing identification to SVs . 7
5.7.5 Communicating with SVs . 7
5.8 Setting expectations of SVs . 9
5.9 Monitoring the tasks performed by SVs . 9
5.10 Identifying needs for training or instruction . 9
5.11 Recognizing and rewarding SVs .10
6 Longer-term issues .10
6.1 General .10
6.2 Assessing the impact of SVs .11
6.3 Understanding how to engage SVs in the longer-term recovery .11
6.4 Encouraging SVs to pursue organized volunteering roles .11
6.5 Evaluating and continually improving SV involvement procedures .11
Annex A (informative) Checklist of tasks to plan SV involvement .13
Bibliography .16
ISO 22319:2017(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: w w w . i s o .org/ iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 292, Security and resilience.
iv © ISO 2017 – All rights reserved

ISO 22319:2017(E)
Introduction
This document provides guidance on the involvement of spontaneous volunteers in the response to, and
recovery from, incidents and events. A spontaneous volunteer (SV) is an individual who is not affiliated
with existing incident response organizations but who is motivated to contribute unpaid work during
and following incidents.
SVs might have expressed their interest in volunteering before or during an incident and might
therefore be called upon to participate depending on the incident’s needs and their specific skills. SVs
can volunteer as individuals or as groups, they can arrive at the incident to volunteer in person or
contribute remotely, and they can be self-deployed professionals (e.g. retired emergency responders),
digital volunteers, or any other skilled or unskilled members of the public.
Spontaneous offers of help during and following incidents are a growing phenomenon. While many
people are willing to join a voluntary organization, they are now also likely to make short-term offers
to assist without committing to an individual agency. In addition, as a result of media attention, the
widespread use of social media and the desire to help those in need, an increasing number of SVs are
coming forward in all regions of the world.
SVs can provide a significant resource of timely labour, skills and abilities to enhance the capacity of
incident response organizations, provide valuable local knowledge and personalize the response and
recovery in an area by members of its local community. However, in large numbers, SVs can overwhelm
incident response organizations, interfere with operations and create additional risks. SVs who provide
relief outside of the official operations can put themselves in danger, as well as those they aim to help.
It is important to understand and implement best practices for involving and mobilizing SVs, and the
integration of SVs into response and recovery activities needs to be carefully managed.
This document provides guidance for the involvement of SVs in incident response and recovery, so
that both official and unofficial resources are used effectively. It considers the preparatory measures
for organizing the involvement of SVs in the different stages of an incident, including planning for the
selection of SVs, safely involving SVs in an operational response, and continuing the involvement of SVs
over the longer-term.
Annex A contains a checklist of tasks to plan SV involvement.
INTERNATIONAL STANDARD ISO 22319:2017(E)
Security and resilience — Community resilience —
Guidelines for planning the involvement of spontaneous
volunteers
1 Scope
This document provides guidelines for planning the involvement of spontaneous volunteers (SVs) in
incident response and recovery. It is intended to help organizations to establish a plan to consider
whether, how and when SVs can provide relief to a coordinated response and recovery for all identified
hazards. It helps identify issues to ensure the plan is risk-based and can be shown to prioritize the
safety of SVs, the public they seek to assist and incident response staff.
This document is intended for use by organizations with responsibility for, or involvement in, part or
all of the planning for working with SVs. It is applicable to all types and sizes of organizations that are
involved in the planning for, and management of, SVs (e.g. local, regional, and national governments,
statutory bodies, international and non-governmental organizations, businesses and public and
community groups).
The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on
the scene), or a plan that is more complex (e.g. for people who travel to th
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