oSIST prEN ISO 22319:2021

Security and resilience - Community resilience - Guidelines for planning the involvement of spontaneous volunteers (ISO 22319:2017)

This International Standard provides guidance on involving volunteers in the response to major incidents and includes:
1) involving convergent volunteers in an operational response;
2) involving suitably qualified and experienced persons in an incident;
3) developing and using a dynamic risk assessment of convergent volunteers;
4) the interaction of convergent volunteers, suitably qualified and experienced persons, and local community groups.
This international standard is not prescriptive but seeks to aid understanding and implementation by providing good practice, methods, tools, examples and illustrations
The primary users of this standards will be government bodies and NGOs but it will also be of interest to organizations in
public, private, charity, large, and small organizations.
Please see the Annex attached providing a summary of the proposal, benefits, origin, contents, etc.

Sicherheit und Resilienz - Resilienz der Gesellschaft - Leitfaden für die Planung der Einbindung spontaner freiwilliger Helfer (ISO 22319:2017)

Sécurité et résilience - Résilience des communautés - Lignes directrices pour la planification de la participation des bénévoles spontanés (ISO 22319:2017)

L'ISO 22319:2017 fournit des lignes directrices pour planifier la participation de bénévoles spontanés à des opérations de secours et de rétablissement. Il est destiné à aider les organismes à élaborer un plan pour envisager la possibilité d'une contribution des bénévoles spontanés à des opérations coordonnées de secours et de rétablissement visant à réduire tous les dangers identifiés, ainsi que la manière et le moment où cette contribution peut intervenir. Il aide à identifier les questions à traiter afin de garantir que ce plan est fondé sur les risques et qu'il est possible de démontrer qu'il donne la priorité à la sécurité des bénévoles spontanés, du public qu'ils souhaitent aider et du personnel chargé des opérations de secours.
L'ISO 22319:2017 est destiné à être utilisé par des organismes responsables de, ou engagés dans, tout ou partie de la planification du travail avec des bénévoles spontanés. Il s'applique à tous les types et à toutes les tailles d'organismes qui prennent part à la planification et à la gestion des bénévoles spontanés (par exemple les gouvernements locaux, régionaux et nationaux, les organes statutaires, les organismes internationaux et non gouvernementaux, les entreprises, ainsi que les groupes publics et communautaires).
L'étendue des tâches effectuées par les bénévoles spontanés peut nécessiter une planification de base simple (par exemple pour les personnes qui arrivent en premier sur place), ou un plan plus complexe (par exemple pour les personnes qui voyagent jusqu'à la zone affectée pour apporter de l'aide).
La coordination de la participation des bénévoles qui sont affiliés à des organismes bénévoles ou professionnels pour assurer les opérations de secours ne relève pas du domaine d'application du présent document.

Varnost in vzdržljivost - Odpornost družbe - Smernice za načrtovanje vključevanja spontanih prostovoljcev (ISO 22319:2017)

General Information

• Status: Not Published
• Public Enquiry End Date: 21-Apr-2021
• ICS: 03.100.01 - Company organization and management in general
• Technical Committee: I13 - Imaginarni 13
• Current Stage: 4020 - Public enquire (PE) (Adopted Project)
• Start Date: 04-Feb-2021
• Due Date: 24-Jun-2021
• Completion Date: 23-Apr-2021
• Ref Project: prEN ISO 22319 - Security and resilience - Community resilience - Guidelines for planning the involvement of spontaneous volunteers (ISO 22319:2017)

Standards Content (Sample)

SLOVENSKI STANDARD
oSIST prEN ISO 22319:2021
01-april-2021
Varnost in vzdržljivost - Odpornost družbe - Smernice za načrtovanje vključevanja
spontanih prostovoljcev (ISO 22319:2017)
Security and resilience - Community resilience - Guidelines for planning the involvement
of spontaneous volunteers (ISO 22319:2017)
Sicherheit und Resilienz - Resilienz der Gesellschaft - Leitfaden für die Planung der
Einbindung spontaner freiwilliger Helfer (ISO 22319:2017)
Sécurité et résilience - Résilience des communautés - Lignes directrices pour la
planification de la participation des bénévoles spontanés (ISO 22319:2017)
Ta slovenski standard je istoveten z: prEN ISO 22319
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
oSIST prEN ISO 22319:2021 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST prEN ISO 22319:2021

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oSIST prEN ISO 22319:2021
INTERNATIONAL ISO
STANDARD 22319
First edition
2017-04
Security and resilience — Community
resilience — Guidelines for planning
the involvement of spontaneous
volunteers
Sécurité et résilience — Résilience des communautés — Lignes
directrices pour la planification de la participation des bénévoles
spontanés
Reference number
ISO 22319:2017(E)
©
ISO 2017

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oSIST prEN ISO 22319:2021
ISO 22319:2017(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO 2017 – All rights reserved

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oSIST prEN ISO 22319:2021
ISO 22319:2017(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Preparatory measures . 2
4.1 General . 2
4.2 Assigning responsibility to lead, manage and coordinate SVs . 2
4.3 Understanding the motivations of SVs . 2
4.4 Clarifying issues of liability . 3
5 Planning for the involvement of SVs . 3
5.1 General . 3
5.2 Defining the relationship with SVs. 3
5.3 Understanding the concerns of stakeholders . 4
5.4 Identifying risks associated with tasks that are suitable for SVs . 4
5.5 Reducing risks associated with tasks that are suitable for SVs . 5
5.6 Selecting SVs . 5
5.7 Coordinating SVs . 6
5.7.1 General. 6
5.7.2 Identifying coordination mechanisms . 6
5.7.3 Process for registering SVs . 7
5.7.4 Providing identification to SVs . 7
5.7.5 Communicating with SVs . 7
5.8 Setting expectations of SVs . 9
5.9 Monitoring the tasks performed by SVs . 9
5.10 Identifying needs for training or instruction . 9
5.11 Recognizing and rewarding SVs .10
6 Longer-term issues .10
6.1 General .10
6.2 Assessing the impact of SVs .11
6.3 Understanding how to engage SVs in the longer-term recovery .11
6.4 Encouraging SVs to pursue organized volunteering roles .11
6.5 Evaluating and continually improving SV involvement procedures .11
Annex A (informative) Checklist of tasks to plan SV involvement .13
Bibliography .16
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Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: w w w . i s o .org/ iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 292, Security and resilience.
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Introduction
This document provides guidance on the involvement of spontaneous volunteers in the response to, and
recovery from, incidents and events. A spontaneous volunteer (SV) is an individual who is not affiliated
with existing incident response organizations but who is motivated to contribute unpaid work during
and following incidents.
SVs might have expressed their interest in volunteering before or during an incident and might
therefore be called upon to participate depending on the incident’s needs and their specific skills. SVs
can volunteer as individuals or as groups, they can arrive at the incident to volunteer in person or
contribute remotely, and they can be self-deployed professionals (e.g. retired emergency responders),
digital volunteers, or any other skilled or unskilled members of the public.
Spontaneous offers of help during and following incidents are a growing phenomenon. While many
people are willing to join a voluntary organization, they are now also likely to make short-term offers
to assist without committing to an individual agency. In addition, as a result of media attention, the
widespread use of social media and the desire to help those in need, an increasing number of SVs are
coming forward in all regions of the world.
SVs can provide a significant resource of timely labour, skills and abilities to enhance the capacity of
incident response organizations, provide valuable local knowledge and personalize the response and
recovery in an area by members of its local community. However, in large numbers, SVs can overwhelm
incident response organizations, interfere with operations and create additional risks. SVs who provide
relief outside of the official operations can put themselves in danger, as well as those they aim to help.
It is important to understand and implement best practices for involving and mobilizing SVs, and the
integration of SVs into response and recovery activities needs to be carefully managed.
This document provides guidance for the involvement of SVs in incident response and recovery, so
that both official and unofficial resources are used effectively. It considers the preparatory measures
for organizing the involvement of SVs in the different stages of an incident, including planning for the
selection of SVs, safely involving SVs in an operational response, and continuing the involvement of SVs
over the longer-term.
Annex A contains a checklist of tasks to plan SV involvement.
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oSIST prEN ISO 22319:2021
INTERNATIONAL STANDARD ISO 22319:2017(E)
Security and resilience — Community resilience —
Guidelines for planning the involvement of spontaneous
volunteers
1 Scope
This document provides guidelines for planning the involvement of spontaneous volunteers (SVs) in
incident response and recovery. It is intended to help organizations to establish a plan to consider
whether, how and when SVs can provide relief to a coordinated response and recovery for all identified
hazards. It helps identify issues to ensure the plan is risk-based and can be shown to prioritize the
safety of SVs, the public they seek to assist and incident response staff.
This document is intended for use by organizations with responsibility for, or involvement in, part or
all of the planning for working with SVs. It is applicable to all types and sizes of organizations that are
involved in the planning for, and management of, SVs (e.g. local, regional, and national governments,
statutory bodies, international and non-governmental organizations, businesses and public and
community groups).
The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on
the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer).
Coordinating the participation of volunteers who are affiliated to voluntary or professional
organizations to provide relief is not within the scope of this document.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 22300, Societal security — Terminology
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 22300 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
spontaneous volunteer
SV
individual who is not affiliated with an existing incident response organization or voluntary
organization but who, without extensive preplanning, offers support to the response to, and recovery
from, an incident
Note 1 to entry: A spontaneous volunteer can also be referred to as a convergent volunteer, a walk-in volunteer,
an occasional volunteer, an episodic volunteer, or a non-affiliated volunteer.
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3.2
organization
person or group of people that has its own functions with responsibilities, authorities and relationships
to achieve its objectives
Note 1 to entry: The concept of organization includes, but is not limited to, sole trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated
or not, public or private.
4 Preparatory measures
4.1 General
This clause describes the general aspects to be resolved before involving SVs in response and recovery
activities. These general aspects are to:
— assign responsibility to lead, manage and coordinate SVs (see 4.2);
— understand the motivations of SVs (see 4.3);
— clarify issues of liability (see 4.4).
An organization may implement all clauses of this document, or only some clauses. Partial
implementation of this document will still improve the organization’s performance when involving SVs.
4.2 Assigning responsibility to lead, manage and coordinate SVs
The agency in charge of incident response and recovery should designate an organization (identified in
this document as “the organization”) to take responsibility for leading, managing and coordinating SVs.
4.3 Understanding the motivations of SVs
When planning how to deal with SVs, the organization should:
— understand the motivations of SVs (e.g. meeting new friends; relieving their anxiety about the
incident by taking control of their life back through volunteering);
— collect information on the motivation of SVs throughout their involvement (e.g. during the
registration process, debriefings, via social media or during conversations);
— recognize that SVs may volunteer for only part of the emergency until their motivation dwindles or
personal aims have been satisfied;
— collect information on those who offered to volunteer but were not accepted by the response
organizations;
— use this information when accepting, leading, managing and coordinating SVs.
The organization should consider that SVs may want to:
— help communities to recover and enhance resilience;
— build community participation;
— support existing activities where the demand for help exceeds official capacity;
— deliver new activities that are not part of emergency plans.
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4.4 Clarifying issues of liability
The organization should:
— clarify pre-conditions for the involvement of SVs regarding insurance and liability;
— confirm the responsibility for the health and safety of SVs;
— identify tasks that SVs may be asked to perform but that carry a personal liability for the SV (e.g. if
SVs do not follow official instructions).
5 Planning for the involvement of SVs
5.1 General
The organization should develop a plan for involving SVs. The plan should consider the effort, resource
and information required, and provide guidance on how to:
— define the relationship with SVs (see 5.2);
— understand the concerns of stakeholders (see 5.3);
— identify risks associated with tasks that are suitable for SVs (see 5.4);
— reduce risks associated with tasks that are suitable for SVs (see 5.5);
— select SVs (see 5.6);
— coordinate SVs (see 5.7);
— set expectations of SVs (see 5.8);
— monitor the tasks performed by SVs (see 5.9);
— identify needs for training or instruction (see 5.10);
— recognize and reward SVs (see 5.11).
5.2 Defining the relationship with SVs
The organization should:
— evaluate the need to engage SVs for different types of emergencies;
— plan for the type of relationships to be established with SVs (e.g. assess the risk associated with the
relationship, identify how they can be made more effective);
— consider the ways in which SVs can be managed and integrated into the response and recovery;
— recognize that the nature of the relationship to SVs may change during an incident, as well as across
different incidents (e.g. SVs are often first on the scene providing immediate support but may leave
soon afterwards);
Table 1 identifies working relationships to be used to determine if and how to integrate SVs into the
official response and recovery.
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Table 1 — Types of relationships and activities between SVs and official responders
SV reliance on Management SV purpose SV decision Tasking
Types of SVs
the organization and procedures making
SVs working for SVs have high Provided by the Extend capability Very low Done by official
official respond- reliance on the official respond- and capacity of of- responders
ers, i.e. provid- organization. SVs ers, e.g. monitor- ficial responders according to the
ing additional re- are viewed as ing tasks, dispute with additional need; low-skilled
sources such as being a resource resolution, resource; com- tasks; tasks
local knowledge to official re- training plement existing should meet SVs
or manpower sponders work structures expectations
SVs as autono- SVs have medium Provided by the Expand capac- SVs are auton- Done by the SV,
mous workers reliance on the official respond- ity of official omous decision coordinated
operating side- organization. SVs ers, e.g. moni- responders makers on with official
by-side with offi- are dependent on toring of tasks, delivering allo- responders
cial responders official respond- dispute resolu- cated tasks
ers to work side- tion, training
by-side
SVs working SVs have low SVs form groups Perform tasks not SVs are auton- Done by the SV
independently of reliance on the with their own done by official omous decision
official respond- organization. SVs management responders makers
ers have little engage- structure and
ment with official procedures
responders
With respect to SVs working independently of official responders, the organization should:
— designate a point of contact to facilitate liaison among these SVs;
— provide support to increase the effectiveness of these SVs (e.g. official responders assisting to
resolve disputes within or across groups of SVs that work independently).
5.3 Understanding the concerns of stakeholders
The organization should:
— determine the concerns of stakeholders (e.g. official responders, elected officials, citizens potentially
in need of assistance) regarding the involvement of SVs in response and recovery operations;
— respond to these concerns in order for them to make informed decisions regarding the involvement
of SVs and determining the suitability of SVs for the tasks to be performed;
5.4 Identifying risks associated with tasks that are suitable for SVs
The organization should:
— identify which tasks, if any, may benefit from the support of SVs;
— develop and implement processes for risk assessment of those tasks, including potential risks to
the SVs, the persons affected by the incident, other official responders and the reputation of the
organizations involved, as well as other risks;
— review risk assessments periodically with the objective of further reducing risks;
— establish a process to continually assess the risks of additional tasks that are identified during an
incident;
— develop an inventory of approved response and recovery tasks suitable to be performed by SVs.
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The organization should identify the potential reputational risks posed by the involvement of SVs
including:
— breaches of confidentiality by releasing sensitive information;
— misrepresentation of the organization to the public or media;
— misuse of private information on citizens obtained by SVs;
— reports of incidents causing harm to SVs or those they helped;
— release of misleading information.
5.5 Reducing risks associated with tasks that are suitable for SVs
The organization should reduce risks to SVs by including information in the plan on:
— developing a selection and induction process to choose SVs who are willing to follow direction from
incident responders;
— preparing and distributing information on a code of conduct for SVs, including risk reduction and
safety (e.g. through briefings/debriefings);
— confirming the understanding of SVs of the risk associated with tasks and the importance of
working safely;
— determining where SVs could perform tasks that require specialist skills or training;
— assigning tasks to SVs appropriate to their level of competence;
— providing SVs with the appropriate personal protective equipment and resources to safely perform
an assigned task;
— adopting suitable work practices for SVs (e.g. providing work processes for typical tasks, supervising
SVs, restricting SVs work to daylight hours, removing SVs when danger is identified and requiring
them to work in groups, such as with trained community response teams or other voluntary bodies);
— identify ways to control SVs who are unaware of, or act in ways that ignore, the risk;
— matching SV capability with the demands of the task to ensure individuals are working within their
capabilities;
— procedures for declining offers of help from SVs if the risk to SVs is too high;
— when tasks that SVs are asked to perform carry a personal liability for the SV (e.g. if SVs do not
follow official instruction);
— limiting the sharing of confidential information with SVs.
The organization should also perform risk assessments for tasks being conducted independently by
members of the public who are working without being registered as SVs.
5.6 Selecting SVs
The organization should:
— put a strategy in place to make the best use of the SVs that are selected;
— develop and implement a structured approach for screening, accepting, inducting and training SVs
to conduct assigned tasks;
— accept SVs for the tasks for which they are suited;
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— develop and implement a process to verify an SV’s experience, skills, qualifications, credentials and
training;
— consider SVs who can leverage local knowledge and resources helping official responders unfamiliar
with the area to identify the location of vulnerable persons, as well as the existence of social networks
such as recognized clubs and societies that can be relied on to identify other trustworthy SVs;
— determine whether and how to engage with potential SVs in advance of an incident (e.g. pre-
credentialing skills);
— identify existing networks of people who may have the skills and knowledge required;
— decide how it will reject the offer of support from those who have not been selected as an SV;
— put in place safeguarding procedures that recognize that some people who present themselves
as SVs may have the aim of conducting malicious acts (e.g. conduct background checks, provide
additional close supervision by qualified staff).
5.7 Coordinating SVs
5.7.1 General
The organization should include information on coordinating SVs to reduce the time it takes to deploy
SVs (when appropriate) following their offer of help. The plan for coordinating SVs should include:
— identifying coordination mechanisms (see 5.7.2);
— the process for registering SVs (see 5.7.3);
— providing identification to SVs (see 5.7.4);
— communicating with SVs (see 5.7.5).
5.7.2 Identifying coordination mechanisms
The organization should identify:
— a contact point for SVs to liaise with the organization;
— resources and technologies to be used to coordinate SVs;
— existing management structures (e.g. local government) currently providing engagement
opportunities for SVs and how this should be facilitated;
— how and where to direct SVs with particular skills or services;
— the actions to activate the SV coordination structure quickly to keep up with the demand created by
SVs as they present themselves;
— ways to reduce the frustration of SVs when waiting to be assigned tasks to avoid them conducting
relief tasks without the support of official responders;
— ways in which SVs may work with agencies or groups of responders (e.g. in community response
teams that are not part of official operations);
— the potential role of official responders in resolving disputes that prevent SVs from being productive,
especially those who are working independently from official responders.
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5.7.3 Process for registering SVs
The organization should register the contact details for SVs at each location. The registration process
may record additional information, including:
— personal data including contact details such as a phone number, email address and next of kin;
— the reasons for volunteering;
— their availability and time constraints (e.g. days/hours);
— the tasks the SV believes matches their skills, experience, training or qualifications and whether
these credentials can be confirmed during the incident;
— their experience as an SV;
— basic SV training or advanced SV training completed for specialist roles;
— the availability of the personal protective equipment needed;
— the outcome (i.e. whether the offer of volunteering was accepted or declined, and why);
— the successful completion
...