Environmental management systems - General guidelines on principles, systems and support techniques (ISO 14004:2004)

ISO 14004:2004 provides guidance on the establishment, implementation, maintenance and improvement of an environmental management system and its coordination with other management systems. The guidelines in ISO 14004:2004 are applicable to any organization, regardless of its size, type, location or level of maturity. While the guidelines in ISO 14004:2004 are consistent with the ISO 14001:2004 environmental management system model, they are not intended to provide interpretations of the requirements of ISO 14001:2004.

Umweltmanagementsysteme - Allgemeiner Leitfaden über Grundsätze, Systeme und unterstützende Methoden (ISO 14004:2004)

Diese Internationale Norm gibt Hilfestellung zur Einführung, Verwirklichung, Aufrechterhaltung und Verbesserung eines Umweltmanagementsystems und dessen Koordination mit anderen Management-systemen.
ANMERKUNG   Obwohl das System nicht dem Management von Arbeitssicherheits- und Gesundheitsbelangen dient, können diese einbezogen werden, wenn eine Organisation die Absicht hat, ein integriertes Managementsystem für Umwelt, Arbeitssicherheit und Gesundheit zu implementieren.
Die Anleitungen in dieser Internationalen Norm sind auf alle Organisationen anwendbar, unabhängig von deren Größe, Art, Sitz und Entwicklungsstand.
Die Anleitungen in der vorliegenden Internationalen Norm stimmen zwar mit dem Umweltmanagementsystemmodell der ISO 14001 überein, sind jedoch nicht dafür vorgesehen, die Anforderungen der ISO 14001 zu interpretieren.

Systèmes de management environnemental - Lignes directrices générales concernant les principes, les systèmes et les techniques de mise en oeuvre (ISO 14004:2004)

L'ISO 14004:2004 donne des lignes directrices concernant l'établissement, la mise en oeuvre, la mise à jour et l'amélioration d'un système de management environnemental, en indiquant comment le coordonner aux autres systèmes de management existants. Ces lignes directrices sont applicables à tout organisme, indépendamment de sa taille, de sa localisation, de sa nature ou de son niveau de maturité. Les lignes directrices de l'ISO 14004:2004 sont cohérentes avec le modèle de systèmes de management environnemental de l'ISO 14001: 2004, mais n'ont pas pour objet de fournir une interprétation des exigences de l'ISO 14001:2004.

Sistemi ravnanja z okoljem - Splošne smernice o načelih, sistemih in podpornih tehnikah (ISO 14004:2004)

Ta mednarodni standard zagotavlja vodilo o vzpostavitvi, izvajanju, ohranjanju in izboljšavah sistema ravnanja z okoljem in njegovem povezovanju z drugimi sistemi upravljanja. Smernice v tem mednarodnem standardu veljajo za vse organizacije, ne glede na njihovo velikost, vrsto, lokacijo ali stopnjo zrelosti. Čeprav so smernice v tem mednarodnem standardu skladne z modelom sistema ravnanja z okoljem ISO 14001, niso namenjene razlaganje zahtev ISO 14001.

General Information

Status
Withdrawn
Publication Date
11-May-2010
Withdrawal Date
01-Mar-2016
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
02-Mar-2016

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SLOVENSKI STANDARD
SIST EN ISO 14004:2010
01-december-2010
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Environmental management systems - General guidelines on principles, systems and
support techniques (ISO 14004:2004)
Umweltmanagementsysteme - Allgemeiner Leitfaden über Grundsätze, Systeme und
unterstützende Methoden (ISO 14004:2004)
Systèmes de management environnemental - Lignes directrices générales concernant

les principes, les systèmes et les techniques de mise en oeuvre (ISO 14004:2004)

Ta slovenski standard je istoveten z: EN ISO 14004:2010
ICS:
13.020.10 Ravnanje z okoljem Environmental management
SIST EN ISO 14004:2010 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 14004:2010
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SIST EN ISO 14004:2010
EUROPEAN STANDARD
EN ISO 14004
NORME EUROPÉENNE
EUROPÄISCHE NORM
May 2010
ICS 13.020.10
English Version
Environmental management systems - General guidelines on
principles, systems and support techniques (ISO 14004:2004)

Systèmes de management environnemental - Lignes Umweltmanagementsysteme - Allgemeiner Leitfaden über

directrices générales concernant les principes, les Grundsätze, Systeme und unterstützende Methoden (ISO

systèmes et les techniques de mise en oeuvre (ISO 14004:2004)
14004:2004)
This European Standard was approved by CEN on 23 April 2010.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European

Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national

standards may be obtained on application to the CEN Management Centre or to any CEN member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translation

under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the

official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,

Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATION
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Management Centre: Avenue Marnix 17, B-1000 Brussels

© 2010 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 14004:2010: E

worldwide for CEN national Members.
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SIST EN ISO 14004:2010
EN ISO 14004:2010 (E)
Contents Page

Foreword ..............................................................................................................................................................3

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SIST EN ISO 14004:2010
EN ISO 14004:2010 (E)
Foreword

The text of ISO 14004:2004 has been prepared by Technical Committee ISO/TC 207 “Environmental

management” of the International Organization for Standardization (ISO) and has been taken over as EN ISO

14004:2010.

This European Standard shall be given the status of a national standard, either by publication of an identical

text or by endorsement, at the latest by November 2010, and conflicting national standards shall be withdrawn

at the latest by November 2010.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent

rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.

According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following

countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech

Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,

Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,

Sweden, Switzerland and the United Kingdom.
Endorsement notice

The text of ISO 14004:2004 has been approved by CEN as a EN ISO 14004:2010 without any modification.

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SIST EN ISO 14004:2010
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SIST EN ISO 14004:2010
INTERNATIONAL ISO
STANDARD 14004
Second edition
2004-11-15
Environmental management systems —
General guidelines on principles, systems
and support techniques
Systèmes de management environnemental — Lignes directrices
générales concernant les principes, les systèmes et les techniques de
mise en œuvre
Reference number
ISO 14004:2004(E)
ISO 2004
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SIST EN ISO 14004:2010
ISO 14004:2004(E)
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© ISO 2004

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ii ISO 2004 – All rights reserved
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SIST EN ISO 14004:2010
ISO 14004:2004(E)
Contents Page

1 Scope .................................................................................................................................................... 1

2 Normative references .......................................................................................................................... 1

3 Terms and definitions .......................................................................................................................... 1

4 Environmental management system elements ................................................................................. 5

4.1 General ................................................................................................................................................. 5

4.2 Environmental policy .......................................................................................................................... 8

4.3 Planning ............................................................................................................................................. 10

4.4 Implementation and operation ......................................................................................................... 19

4.5 Checking ............................................................................................................................................ 28

4.6 Management review .......................................................................................................................... 32

Annex A (informative) Examples of correspondence between environmental management system

elements ..................................................................................................................................................... 34

Bibliography ............................................................................................................................................... 39

ISO 2004 – All rights reserved iii
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SIST EN ISO 14004:2010
ISO 14004:2004(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies

(ISO member bodies). The work of preparing International Standards is normally carried out through ISO

technical committees. Each member body interested in a subject for which a technical committee has been

established has the right to be represented on that committee. International organizations, governmental and

non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International

Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.

The main task of technical committees is to prepare International Standards. Draft International Standards

adopted by the technical committees are circulated to the member bodies for voting. Publication as an

International Standard requires approval by at least 75 % of the member bodies casting a vote.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent

rights. ISO shall not be held responsible for identifying any or all such patent rights.

ISO 14004 was prepared by Technical Committee ISO/TC 207, Environmental management, Subcommittee

SC 1, Environmental management systems.

This second edition cancels and replaces the first edition (ISO 14004:1996), which has been technically

revised.
iv ISO 2004 – All rights reserved
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SIST EN ISO 14004:2010
ISO 14004:2004(E)
Introduction

As concern grows for continually improving the quality of the environment, organizations of all types and sizes

are increasingly turning their attention to the environmental impacts of their activities, products and services.

The environmental performance of an organization is of importance to internal and external interested parties.

Achieving sound environmental performance requires organizational commitment to a systematic approach and

to continual improvement of an environmental management system (EMS).

The general purpose of this International Standard is to provide assistance to organizations that wish to

implement or improve an environmental management system and thereby improve their environmental

performance. This International Standard is consistent with the concept of sustainable development and

compatible with diverse cultural, social and organizational frameworks and systems of management.

This International Standard can be used by organizations of all types, sizes and levels of maturity, and in all

sectors and geographic locations. The special needs of small and medium-sized enterprises (SMEs) are

incorporated, and this International Standard accommodates their needs and promotes their use of an

environmental management system.

This International Standard is part of the series of environmental management standards established by

ISO/TC207. In this series, only ISO14001 contains requirements that may be objectively audited for

certification/registration purposes or for self-declaration purposes. This International Standard includes

examples, descriptions and options that aid both in the implementation of an environmental management

system and in strengthening its relation to the overall management of an organization. While the guidelines in

this International Standard are consistent with the ISO 14001 environmental management system model, they

are not intended to provide interpretations of the requirements of ISO 14001. For ease of use, the subclauses

of Clause 4 of ISO 14001 have the same numbering as in ISO 14004. However, the latter has extra subclauses

(e.g. 4.3.1.1 or 4.3.3.3), where detailed or additional guidance for an effective environmental management

system implementation is considered useful. Apart from this International Standard and ISO 14001, there are

numerous other environmental management standards in the series of International Standards established by

ISO/TC 207. A reference to and description of these International Standards can be found in the ISO publication

The ISO 14000 Family of International Standards.

This International Standard describes the elements of an environmental management system and provides

organizations with guidance on how to establish, implement, maintain or improve an environmental

management system. Such a system can substantially enhance an organization's ability to anticipate, identify

and manage its interactions with the environment, meet its environmental objectives and ensure ongoing

compliance with applicable legal requirements and with other requirements to which the organization

subscribes.

Examples and approaches are presented throughout this International Standard for illustrative purposes. They

are not intended to represent the only possibilities, nor are they necessarily suitable for every organization. In

designing and implementing or improving an environmental management system, organizations should select

approaches that are appropriate to their own circumstances. Environmental management is an integral part of

an organization's overall management system. The design of an environmental management system is an

ongoing and interactive process. The structure, responsibilities, practices, procedures, processes and

resources for implementing environmental policies, objectives and targets can be coordinated with existing

efforts in other areas (e.g. operations, finance, quality, occupational health and safety).

For ease of reading and understanding this International Standard, practical help and general guidance have

been separated out and are shown as boxed text.
ISO 2004 – All rights reserved v
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SIST EN ISO 14004:2010
ISO 14004:2004(E)

Key tasks for managers establishing, implementing, maintaining or improving an environmental management

system include the need to

— recognize that environmental management is among the highest organizational priorities,

— establish and maintain communication and constructive relations with internal and external interested

parties,

— identify the environmental aspects of the organization's activities, products and services,

— identify the legal requirements and other requirements to which the organization subscribes, that relate to

the organization's environmental aspects,

— ensure the commitment of management and all persons working for or on behalf of the organization to the

protection of the environment, with clear assignment of accountability and responsibility,

— encourage environmental planning throughout the product or service life cycle,
— establish a process for achieving environmental objectives and targets,

— provide appropriate and sufficient resources, including training, to comply with applicable legal

requirements and with other requirements to which the organization subscribes, and to achieve

environmental objectives and targets on an ongoing basis,

— evaluate environmental performance against the organization's environmental policy, objectives and targets

and seek improvement where appropriate,

— establish a management process to audit and review the environmental management system and to identify

opportunities for improvement of the system and resulting environmental performance, and

— encourage contractors and suppliers to establish an environmental management system.

Organizations may use this International Standard, or related ISO documents, in various ways, including

— as guidance to establish, implement, maintain or improve its environmental management system, knowing

that this International Standard is not intended for self-declaration or other conformity assessment

purposes, and

— in support of the implementation or improvement of its environmental management system.

The choice will depend on factors such as
— an organization's goals,

— the maturity of an organization's management systems (i.e. whether the organization has a management

system in place that is capable of supporting the inclusion of environmental concerns),

— possible advantages and disadvantages, as determined by such factors as an organization's current and

desired market position, reputation, external relations and the views of interested parties, and

— the size of an organization.

An effective environmental management system helps an organization to avoid, reduce or control the adverse

environmental impacts of its activities, products and services, achieve compliance with applicable legal and

requirements and with other requirements to which the organization subscribes and assist in continually

improving environmental performance.

Having an environmental management system can help an organization assure interested parties that

— a management commitment exists to meet the provisions of its policy, objectives, and targets,

— emphasis is placed on prevention,
— evidence of reasonable care and regulatory compliance can be provided, and
— the system's design incorporates the process of continual improvement.

Economic benefits can be gained from implementing an environmental management system. An organization

whose management system incorporates an environmental management system has a framework to balance

and integrate economic and environmental interests. Economic benefits can also be identified to demonstrate

vi ISO 2004 – All rights reserved
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SIST EN ISO 14004:2010
ISO 14004:2004(E)

to interested parties the value to the organization of sound environmental management. It also provides the

organization with the opportunity to link environmental objectives and targets with specific financial outcomes

and thus to ensure that resources are made available where they provide the most benefit in both financial and

environmental terms. An organization that has implemented an environmental management system can

achieve significant competitive advantages.

In addition to improved environmental performance, the potential benefits associated with an effective

environmental management system include
— assuring customers of commitment to demonstrable environmental management,
— maintaining good public/community relations,
— satisfying investor criteria and improving access to capital,
— obtaining insurance at reasonable cost,
— enhancing image and market share,
— improving cost control,
— reducing incidents that result in liability,
— conserving input materials and energy,

— facilitating the attainment of permits and authorizations and meeting their requirements,

— promoting environmental awareness among suppliers, contractors and all persons working for or on behalf

of the organization,
— fostering development and sharing of solutions to environmental problems, and
— improving industry-government relations.
ISO 2004 – All rights reserved vii
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SIST EN ISO 14004:2010
viii
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SIST EN ISO 14004:2010
INTERNATIONAL STANDARD ISO 14004:2004(E)
Environmental management systems — General guidelines on
principles, systems and support techniques
1Scope

This International Standard provides guidance on the establishment, implementation, maintenance and

improvement of an environmental management system and its coordination with other management systems.

NOTE While the system is not intended to manage occupational health and safety issues, they may be included when an

organization seeks to implement an integrated environmental and occupational health and safety management system.

The guidelines in this International Standard are applicable to any organization, regardless of its size, type,

location or level of maturity.

While the guidelines in this International Standard are consistent with the ISO14001 environmental

management system model, they are not intended to provide interpretations of the requirements of ISO 14001.

2 Normative references

No normative references are cited. This clause is included in order to retain clause numbering identical with the

previous edition (ISO 14004:1996).
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
auditor
person with the competence to conduct an audit
[ISO 9000:2000, 3.9.9]
3.2
continual improvement

recurring process of enhancing the environmental management system (3.9) in order to achieve

improvements in overall environmental performance (3.11) consistent with the organization's (3.20)

environmental policy (3.13)
NOTE The process need not take place in all areas of activity simultaneously.
[ISO 14001:2004, 3.2]
3.3
correction
action taken to eliminate a detected nonconformity (3.18)
NOTE Adapted from ISO 9000:2000, 3.6.6.
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ISO 14004:2004(E)
3.4
corrective action
action to eliminate the cause of a detected nonconformity (3.18)
[ISO 14001:2004, 3.3]
3.5
document
information and its supporting medium

NOTE 1 The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a

combination thereof.
NOTE 2 Adapted from ISO 9000:2000, 3.7.2.
[ISO 14001:2004, 3.4]
3.6
environment

surroundings in which an organization (3.20) operates, including air, water, land, natural resources, flora,

fauna, humans, and their interrelation

NOTE Surroundings in this context extend from within an organization (3.20) to the global system.

[ISO 14001:2004, 3.5]
3.7
environmental aspect

element of an organization's (3.20) activities or products or services that can interact with the environment

(3.6)

NOTE A significant environmental aspect has or can have a significant environmental impact (3.8).

[ISO 14001:2004, 3.6]
3.8
environmental impact

any change to the environment (3.6), whether adverse or beneficial, wholly or partially resulting from an

organization's (3.20) environmental aspects (3.7)
[ISO 14001:2004, 3.7]
3.9
environmental management system
EMS

part of an organization's (3.20) management system used to develop and implement its environmental policy

(3.13) and manage its environmental aspects (3.7)

NOTE 1 A management system is a set of interrelated elements used to establish policy and objectives and to achieve

those objectives.

NOTE2 A management system includes organizational structure, planning activities, responsibilities, practices,

procedures (3.23), processes and resources.
[ISO 14001:2004, 3.8]
3.10
environmental objective

overall environmental goal, consistent with the environmental policy (3.13), that an organization (3.20) sets

itself to achieve
[ISO 14001:2004, 3.9]
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SIST EN ISO 14004:2010
ISO 14004:2004(E)
3.11
environmental performance

measurable results of an organization's (3.20) management of its environmental aspects (3.7)

NOTE In the context of environmental management systems (3.9), results can be measured against the organization's

(3.20) environmental policy (3.13), environmental objectives (3.10), environmental targets (3.14) and other

environmental performance requirements.
[ISO 14001:2004, 3.10]
3.12
environmental performance indicator
EPI

specific expression that provides information about an organization's (3.20) environmental performance

(3.11)
[ISO 14031:1999, 2.10]
3.13
environmental policy

overall intentions and direction of an organization (3.20) related to its environmental performance (3.11) as

formally expressed by top management

NOTE The environmental policy provides a framework for action and for the setting of environmental objectives (3.10)

and environmental targets (3.14).
[ISO 14001:2004, 3.11]
3.14
environmental target

detailed performance requirement, applicable to the organization (3.20) or parts thereof, that arises from the

environmental objectives (3.10) and that needs to be set and met in order to achieve those objectives

[ISO 14001:2004, 3.12]
3.15
interested party

person or group concerned with or affected by the environmental performance (3.11) of an organization

(3.20)
[ISO 14001:2004, 3.13]
3.16
internal audit

systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to

determine the extent to which the environmental management system audit criteria set by the organization

(3.20) are fulfilled

NOTE In many cases, particularly in smaller organizations, independence can be demonstrated by the freedom from

responsibility for the activity being audited.
[ISO 14001:2004, 3.14]
3.17
management performance indicator
MPI

environmental performance indicator (3.12) that provides information about the management efforts to

influence an organization's (3.20) environmental performance (3.11)
[ISO 14031:1999, 2.10.1]
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ISO 14004:2004(E)
3.18
nonconformity
non-fulfilment of a requirement
[ISO 9000:2000, 3.6.2]
3.19
operational performance indicator
OPI

environmental performance indicator (3.12) that provides information about the environmental

performance (3.11) of an organization's (3.20) operations
[ISO 14031:1999, 2.10.2]
3.20
organization

company, corporation, firm, enterprise, authority or institution, or part or combination thereof, whether

incorporated or not, public or private, that has its own functions and administration

NOTE For organizations with more than one operating unit, a single operating unit may be defined as an organization.

[ISO 14001:2004, 3.16]
3.21
preventive action
action to eliminate the cause of a potential nonconformity (3.18)
[ISO 14001:2004, 3.17]
3.22
prevention of pollution

use of processes, practices, techniques, materials, products, services or energy to avoid, reduce or control

(separately or in combination) the creation, emission, or discharge of any type of pollutant or waste, in order to

reduce adverse environmental impacts (3.8)

NOTE Prevention of pollution can include source reduction or elimination, process, product or service changes, efficient

use of resources, material and energy substitution, reuse, recovery, recycling, reclamation and treatment.

[ISO 14001:2004, 3.18]
3.23
procedure
specified way to carry out an activity or a process
NOTE 1 Procedures can be documented or not.
NOTE 2 Adapted from ISO 9000:2000, 3.4.5.
[ISO 14001:2004, 3.19]
3.24
record

document (3.5) stating results achieved or providing evidence of activities performed

NOTE Adapted from ISO 9000:2000, 3.7.6.
[ISO 14001:2004, 3.20]
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ISO 14004:2004(E)
4 Environmental management system elements
4.1 General
4.1.1 The environmental management system model

The environmental management system detailed in this International Standard follows a “Plan-Do-Check-Act”

(PDCA) management model. The environmental management system model and the ongoing process of

continual improvement are illustrated in Figure 1. For more information on the PDCA model, see Practical

help — The environmental management system model.
Figure 1 — Environmental management system model for this International Standard

An environmental management system is best viewed as an organizing framework that should be continually

monitored and periodically reviewed to provide effective direction for an organization's environmental

management in response to changing internal and external factors. All levels in the organization should accept

responsibility for working to achieve environmental improvements, as applicable.

When first establishing an environmental management system an organization should begin where there is

obvious benefit, for example by focusing on immediate cost savings or regulatory compliance mainly related to

its significant environmental aspects. As the environmental management system takes shape, procedures,

programmes and technologies can be put in place to further improve environmental performance. As the

environmental management system matures, environmental considerations can be integrated into all business

decisions.
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ISO 14004:2004(E)
Practical help — The environmental management system model

PDCA is an ongoing, iterative process that enables an organization to establish, implement and maintain its

environmental policy (see 4.2) based on top management's leadership and commitment to the environmental

management system (see 4.1.2). After the organization has evaluated its current position in relation to the

environment (see 4.1.4,) the steps of this ongoing process are the following:

a) Plan: establish an ongoing planning process (see 4.3) that enables the organization to

1) identify environmental aspects and associated environmental
...

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