prEN ISO 41017
(Main)Facility management - Guidance on emergency preparedness and management of an epidemic (ISO/DIS 41017:2022)
Facility management - Guidance on emergency preparedness and management of an epidemic (ISO/DIS 41017:2022)
The purpose of this guide is to ensure the health and safety of people through facility management in response to outbreaks in all types of workplaces, In order to achieve the normal operation of the organization at the same time, but also to assume the responsibility of society. This guide specifies the general, epidemic prevention and control strategy deployment, organization and leadership, epidemic prevention work requirements, resource guarantee, prevention and control process management, prevention and control supervision as well as improvement requirements of the facility management industry. This guide is applicable to the epidemic prevention and control work in the facility management industry.
Facility Management - Leitfaden für die Notfallvorsorge und Management einer Epidemie (ISO/DIS 41017:2022)
Facility management - Recommandations relatives à l’anticipation des situations d’urgence et au management d’une épidémie (ISO/DIS 41017:2022)
Upravljanje objektov in storitev - Navodila za pripravljenost na izredne razmere in obvladovanje epidemije (ISO/DIS 41017:2022)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
oSIST prEN ISO 41017:2023
01-januar-2023
Upravljanje objektov in storitev - Navodila za pripravljenost na izredne razmere in
obvladovanje epidemije (ISO/DIS 41017:2022)
Facility management - Guidance on emergency preparedness and management of an
epidemic (ISO/DIS 41017:2022)
Facility Management - Leitfaden für die Notfallvorsorge und Management einer Epidemie
(ISO/DIS 41017:2022)
Facility management - Recommandations relatives à l’anticipation des situations
d’urgence et au management d’une épidémie (ISO/DIS 41017:2022)
Ta slovenski standard je istoveten z: prEN ISO 41017
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
oSIST prEN ISO 41017:2023 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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oSIST prEN ISO 41017:2023
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oSIST prEN ISO 41017:2023
DRAFT INTERNATIONAL STANDARD
ISO/DIS 41017
ISO/TC 267 Secretariat: BSI
Voting begins on: Voting terminates on:
2022-11-09 2023-02-01
Facility management – Guidance on emergency
preparedness and management of an epidemic
ICS: 03.080.10
This document is circulated as received from the committee secretariat.
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
ISO/CEN PARALLEL PROCESSING
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
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NATIONAL REGULATIONS.
ISO/DIS 41017:2022(E)
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oSIST prEN ISO 41017:2023
ISO/DIS 41017:2022(E)
DRAFT INTERNATIONAL STANDARD
ISO/DIS 41017
ISO/TC 267 Secretariat: BSI
Voting begins on: Voting terminates on:
Facility management – Guidance on emergency
preparedness and management of an epidemic
ICS: 03.080.10
This document is circulated as received from the committee secretariat.
COPYRIGHT PROTECTED DOCUMENT
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FOR COMMENT AND APPROVAL. IT IS
© ISO 2022
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NATIONAL REGULATIONS.
Website: www.iso.org ISO/DIS 41017:2022(E)
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ii
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PROVIDE SUPPORTING DOCUMENTATION. © ISO 2022
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oSIST prEN ISO 41017:2023
ISO/DIS 41017:2022(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the demand organization . 4
4.1 General . 4
4.1 Business Impact . 5
5 Leadership . 7
5.1 Leadership and commitment . 7
5.1.1 General . 7
5.1.2 Emergency management principles . 7
5.1.3 Scope of FM. 7
5.1.4 Overall objectives . 7
5.2 Policy . 8
5.3 Roles, responsibilities and authorities . 8
6 Planning . 9
6.1 General . 9
6.2 Actions to address risks . 9
6.3 Emergency preparedness for an epidemic . 10
6.4 Emergency response plan considerations . 10
6.5 Emergency response team and structure . 11
6.6 Exercise and test . 11
7 Support .12
7.1 Resources .12
7.1.1 General .12
7.1.2 People . 12
7.1.3 Materials .12
7.1.4 Finance .13
7.1.5 Information .13
7.1.6 Facility aspects .13
7.2 Capacity of resources . 13
7.3 Mechanisms for obtaining resources . 14
7.4 Communication . 14
7.4.1 General . 14
7.4.2 Communication appropriate to internal stakeholders . 14
7.4.3 Communication applicable to external stakeholders .15
8 Operational planning and control .15
8.1 Situational monitoring .15
8.1.1 General .15
8.1.2 Detecting an incident . 15
8.1.3 Regular monitoring of an incident/event . 16
8.1.4 Response to a warning or alert . 16
8.1.5 Alerting interested parties . 16
8.2 Response to an epidemic event . 16
8.2.1 Clarifying the emergency response plan . 16
8.2.2 Process and procedures . 16
8.2.3 Escalation procedures . 17
8.2.4 Activate appropriate response . 17
8.3 Recovery . 17
8.3.1 Facility condition. 17
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oSIST prEN ISO 41017:2023
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8.3.2 Update Service level expectations . 17
8.3.3 Reconfirm policies . 17
9 Evaluation .17
9.1 Monitoring measurement and evaluation . 17
9.2 Review of preparedness . 18
9.3 Review of response and recovery . 18
10 Improvement .18
10.1 Nonconformities. 18
10.2 Corrective action . 19
10.3 Continual improvement . 19
10.4 Action plan for lessons learned . 20
Annex A (informative) Typical site FM control actions sorted by key approaches of anti-
epidemic to an office-facility.21
Bibliography .23
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oSIST prEN ISO 41017:2023
ISO/DIS 41017:2022(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO should not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 267, Facility Management .
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
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Introduction
0.1 Purpose
In order to protect facility users and other interested parties as well as to provide reassurance and
protect the demand organization’s assets and reputation, the organization should include plans for
mitigating the effects of an epidemic in the organization’s overall emergency preparedness and business
continuity plans.
This document serves as guidance to organizations for effective preparedness for and management of an
epidemic. As written, it is intended that the organization should create their own formal documentation
detailing what actions, triggers and responses should be followed.
By implementing the guidance in this document, the organization should be able to:
— Take effective action to protect facility users and interested parties from the risks related to an
epidemic event;
— Demonstrate that it is addressing risks related to an epidemic event using a systematic approach;
— Put in place a framework to enable effective and timely adaptation to the changing situation.
— Assist the organization in its emergency preparedness planning for an epidemic and should be
integrated into the overall risk management, emergency preparedness and business continuity
plans.
NOTE It is not the intent of this document to reproduce ISO 31000:2018 Risk management – Guidelines, but
rather provide a framework identifying the assessment processes specifically needed in mitigating against the
impact caused by an epidemic impact on facility management.
0.2 Principles
The safety and the quality of life of facility users and occupants is a requirement of the demand
organization and organization. At all times, the demand organization and organization should act in a
responsible manner to protect the facility users and occupants. Specifically, in response to an epidemic
event, the following examples of principles could be considered:
— The demand organization should conduct assessment of their requirements and capabilities during
the epidemic event;
— Risk factors and impacts should be anticipated and identified even before an epidemic event is
confirmed by an authoritative body;
— Risk factors and impacts should be reviewed once an epidemic event is confirmed by an authoritative
body;
— Gaps should be identified quickly for resolution;
— A plan should be developed and approved by the organization’s stakeholders, placed in effect, and
updated as needed;
— The verified evidence, data, and facts should be used in developing facility policies and guidelines.
Unsupported information from rumours or speculations should not be used in any determining
factors;
— Chain of leadership and management should be clearly defined in the organization’s emergency
response plan;
— Collaboration between supporting organisations and departments should start at the planning
stage and be maintained during the epidemic event;
— Information should be made available as soon as possible with regular updates to all stakeholders;
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ISO/DIS 41017:2022(E)
— Information should be distributed to the appropriate stakeholders; some information may be
sensitive and will only be distributed to approved personnel;
— Temporary protocols should be implemented at the beginning of the epidemic event to promote
occupant safety;
— Training and education are important to enable effective implementation;
— Rationalize the regulatory variances.
0.3 Exposure risks
During a normal business day, facility users and interested parties can be exposed to pathogens while
before entering and staying in the building. The guidance in this document addresses those pathogens
to which the facility users might reasonably be exposed during normal business activities (i.e.,
transmission via direct/indirect contact, airborne, droplet, etc).
0.4 Challenges
The organization may face challenges if they have to continue operating or return to business during or
after an epidemic event.
The guidance in this document will enable the organization to prepare for an epidemic event and
provide reasonable certainty regarding the safe conditions of the facility.
For example:
— Protecting the occupants of the managed facility;
— Maintaining occupied and unoccupied buildings;
— Occupants reluctant to return to the building;
— Economic impact on businesses;
— Communicating with internal and external stakeholders;
— Cleaning and decontamination activities;
— Provision of isolation/quarantine space as required or directed;
— Availability of personal protective equipment may be uncertain;
— Screening people before entering the building;
— Maintaining supply chain and logistics.
0.5 Structure
Figure 1 illustrates the structure of framework in clauses 4 to 10 of this document and its relationship
to the stage of development of an epidemic.
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ISO/DIS 41017:2022(E)
Figure 1 — The framework structure of this document
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oSIST prEN ISO 41017:2023
DRAFT INTERNATIONAL STANDARD ISO/DIS 41017:2022(E)
Facility management – Guidance on emergency
preparedness and management of an epidemic
1 Scope
This document provides general guidance to organizations on how to mitigate and/or manage the risks
and impacts of an epidemic event to protect facility-related health, safety and well-being.
This document is intended for use by all organizations, fully or partially operating, resuming or new to
operating.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 31000, Risk management — Guidelines
ISO 41011, Facility management — Vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 41011 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and relationships
to achieve its objectives (3.7)
Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated
or not, public or private.
Note 2 to entry: For the purposes of this document, the term “organization” refers to the FM organization unless
otherwise stated.
[SOURCE: ISO 41011:2017, 3.3.1]
3.2
demand organization
entity which has a need and the authority to incur costs to have requirements met
Note 1 to entry: This is typically an authorized representative within a functional unit of an organization.
[SOURCE: ISO 41011:2017, 3.3.1.1]
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ISO/DIS 41017:2022(E)
3.3
facility management organization
FM organization
entity responsible for facility management
[SOURCE: ISO 41014:2020, 3.1.2]
3.4
top management
person or group of people who directs and controls an organization at the highest level
Note 1 to entry: Top management has the power to delegate authority and provide resources within the
organization.
Note 2 to entry: If the scope of the management system covers only part of an organization, then top management
refers to those who direct and control that part of the organization.
[SOURCE: ISO 41011:2017, 3.3.2]
3.5
interested party
stakeholder
person or organization that can affect, be affected by, or perceive itself to be affected by a decision or
activity
[SOURCE: ISO 41011:2017, 3.3.3]
3.6
policy
intentions and direction of an organization (3.1) , as formally expressed by its top management (3.4)
[SOURCE: ISO 41011:2017, 3.7.2]
3.7
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.
Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and
environmental goals) and can apply at different levels (such as strategic, organization-wide, project, product and
process ).
Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an
operational criterion, as a facility management objective, or by the use of other words with similar meaning (e.g.
aim, goal, or target).
Note 4 to entry: In the context of facility management systems , facility management objectives are set by the
organization , consistent with the facility management policy , to achieve specific results.
[SOURCE: ISO 41011:2017, 3.7.8]
3.8
emergency preparedness
capability to take actions that will effectively mitigate the consequences of an emergency
[SOURCE: ISO 41011:2017, 3.7.16]
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3.9
risk
effect of uncertainty on objectives
Note 1 to entry: An effect is a deviation from the expected. It can be positive, negative or both, and can address,
create or result in opportunities and threats.
Note 2 to entry: Objectives can have different aspects and categories, and can be applied at different levels.
Note 3 to entry: Risk is usually expressed in terms of risk sources , potential events , their consequences and their
likelihood.
[SOURCE: ISO31000: 2018, 3.1]
3.10
lessons learned
knowledge distilled from the performance of a process, activity or event and used to improve future
performance
[SOURCE: ISO 41014:2020, 3.5.5]
3.11
outbreaks
increase in cases of an infectious disease in excess of what is normally expected in a particular place,
time and population
Note 1 to entry: An outbreak can affect a small and localized group or multiple groups and places and can result
in an epidemic or pandemic.
Note 2 to entry: Two linked cases of a rarely occurring infectious disease can be sufficient to constitute an
outbreak.
3.12
epidemic
large number of cases of a particular infectious disease, occurring at the same time in a community or
geographic region
[SOURCE: ISO 28901:2011, 3.6]
3.13
pandemic
worldwide spread of an infectious disease
[SOURCE: ISO PAS 45005:2020, 3.5]
3.14
incident
situation that might be, or could lead to, a disruption, loss, emergency or crisis
[SOURCE: ISO 22300:2012, 2.1.15]
3.15
event
occurrence or change of a particular set of circumstances
Note 1 to entry: An event can be one or more occurrences
...
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