ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
·         essential elements in FM sourcing processes;
·         FM roles and responsibilities in sourcing processes;
·         development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
·         strategic processes related to service and support functions for the core business;
·         development of FM strategies;
·         development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
·         development of FM information systems;
·         FM education and research;
·         organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

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ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
a)    needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b)    aims to consistently meet the needs of interested parties and applicable requirements;
c)    aims to be sustainable in a globally-competitive environment.
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Annex A provides additional guidance on the use of this document.

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ISO 41011:2017 defines terms used in facility management standards.

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This European Standard gives guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations.
This European Standard establishes a common basis for benchmarking facility management costs, floor areas and environmental impacts as well as service quality, satisfaction and productivity.
This European Standard is applicable to Facility Management as defined in EN 15221-1 and detailed in EN 15221-4.

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This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories.
This European Standard is applicable to:
-   FM in public and private organizations;
-   client organization and service provider relationships;
-   full range of facility products or facility services;
-   both types of service providers in FM (internal and external);
-   all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).
This European Standard is applicable to business services (not consumer oriented).
This European Standard does not:
-   replace the quality management systems of the client organization;
-   provide standard forms:
-   for performance and quality management systems (delivering a quality management system);
-   for defining requirements;
-   for a measurement tool;
-   for service level;
-   apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).

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This European Standard establishes a common basis for planning and design, area and space management, financial assessment, as well as a tool for benchmarking in the field of Facility Management.
This standard covers area and space measurement for existing owned or leased buildings as well as buildings in state of planning or development.
This standard presents a framework for measuring floor areas within buildings and areas outside of buildings. In addition, it contains clear terms and definitions as well as methods for measuring horizontal areas and volumes in buildings and/or parts of buildings, independent of their function.

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FM covers and integrates a very broad scope of processes, products / services, activities and facilities. The approach of this standard is to consider the added value provided to the primary activities by adopting a product perspective as recognised by the primary processes or core business in the organisation. This standard therefore introduces the concept of standardised (classified) facility products.
The scope of this standard is to provide taxonomy for FM which includes:
-   relevant interrelationship of elements and their structures in FM;
-   definitions of terms and contents to standardise facility products which provide a basis for cross border trade, data management, cost allocation and benchmarking;
-   a high level classification and hierarchical coding structure for the standardised facility products;
-   expanding the basic FM model given in EN 15221-1 by adding a time scale in the form of the quality cycle called PDCA (Plan, Do, Check, Act);
-   a linkage to existing cost and facilities structures;
-   alignment with the primary activities requirements.
Additional benefits from this standard are:
-   Introducing a client rather than a specifically asset oriented view;
-   harmonisation of different existing national structures (e.g. building cost codes) on an upper level relevant for the organisation and its primary activities.

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This European standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.
This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.
This standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

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This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:
a)   intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business;
b)   wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;
c)   aims to meet the needs of stakeholders and applicable provisions consistently;
d)   aims to be sustainable in a globally competitive environment.

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This document gives guidance on the development of a facility management (FM) policy when the organization:
a) intends to establish a framework for setting FM objectives and the effective management of risk;
b) intends to achieve alignment between the FM strategy and operational FM requirements;
c) wants to improve the usefulness and benefits provided by the FM system;
d) aims to meet the needs of interested parties and applicable FM requirements consistently;
e) aims to be sustainable.

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ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.

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FM covers and integrates a very broad scope of processes, products / services, activities and facilities. The approach of this standard is to consider the added value provided to the primary activities by adopting a product perspective as recognised by the primary processes or core business in the organisation. This standard therefore introduces the concept of standardised (classified) facility products.
The scope of this standard is to provide taxonomy for FM which includes:
-   relevant interrelationship of elements and their structures in FM;
-   definitions of terms and contents to standardise facility products which provide a basis for cross border trade, data management, cost allocation and benchmarking;
-   a high level classification and hierarchical coding structure for the standardised facility products;
-   expanding the basic FM model given in EN 15221-1 by adding a time scale in the form of the quality cycle called PDCA (Plan, Do, Check, Act);
-   a linkage to existing cost and facilities structures;
-   alignment with the primary activities requirements.
Additional benefits from this standard are:
-   Introducing a client rather than a specifically asset oriented view;
-   harmonisation of different existing national structures (e.g. building cost codes) on an upper level relevant for the organisation and its primary activities.

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This European standard provides guidance on the preparation of agreements for Facility Management work.
The European standard can be applied to:
-   Both public and private European Common Market cross-border, as well as domestic, client/Facility management agreements or relationships.
-   The whole range of facility services including planning, management, management and service, service and subcontract or operations.
-   Full range of activities associated with any type of working environment (e.g. industrial, commercial, administration, military, health etc.).
This European standard is applicable to services, if they are primarily characterized by the following properties:
-   business to business services;
-   managed by the Facility management service provider;
-   recurrent type of operations;
-   performance oriented;
-   prices or mechanisms to determine prices for services which are closely linked to performance.
In prEN 15222 the main examples of services concerned are listed.
The standard is primarily written for Facility Management agreements between a client and an external Facility Management service provider. However a large part of this standard can be applied to cases where the Facility management service provider is an internal entity within the client's organisation and be very helpful to set up an approach based on Services Level Agreements (SLA).
This standard does not replace any specialized standards related to services within the scope of the Facility Management agreement.
The standard does not:
-   Go into detail concerning the management of environmental issues;
-   Provide standard forms for Facility Management agreements;
-    Determine rights and obligations between client and Facility Management service provider;
-   Detail employment conditions in regard to Facility Management agreements, although such details are extremely important.

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This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories.
This European Standard is applicable to:
-   FM in public and private organizations;
-   client organization and service provider relationships;
-   full range of facility products or facility services;
-   both types of service providers in FM (internal and external);
-   all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).
This European Standard is applicable to business services (not consumer oriented).
This European Standard does not:
-   replace the quality management systems of the client organization;
-   provide standard forms:
-   for performance and quality management systems (delivering a quality management system);
-   for defining requirements;
-   for a measurement tool;
-   for service level;
-   apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).

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This draft European standard gives relevant terms and definitions in the area of Facility Management. It also provides a structure of facility services.

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This European Standard establishes a common basis for planning and design, area and space management, financial assessment, as well as a tool for benchmarking in the field of Facility Management.
This standard covers area and space measurement for existing owned or leased buildings as well as buildings in state of planning or development.
This standard presents a framework for measuring floor areas within buildings and areas outside of buildings. In addition, it contains clear terms and definitions as well as methods for measuring horizontal areas and volumes in buildings and/or parts of buildings, independent of their function.

  • Draft
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This European standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.
This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.
This standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

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See ISO/TC 267 N 199 which defines the scope as:
" The standard will outline the ways in which behaviours of management and facility users can significantly influence an organization’s operational performance for better outcomes/outputs. It will draw on principles underlying existing standards covering, for example:
•   design for operability
•   sustainable use of materials
•   space utilization
•   lifecycle maintenance
•   procurement of services
•   environmental management
•   social responsibility
•   total cost of ownership
•   facility management
It can be regarded as an example of emerging standards focusing on principles and values that allow organizations to succeed with their primary activities and which are also likely to stimulate changes in behaviour with regard to optimal operation of the facility.
It takes, as its starting point, the need for thorough briefing of the design and construction team on operational performance requirements to influence positive outcomes of the design on people, place and process. Such performance requirements must be met while still delivering facilities that are safe, secure, efficient and effective and which satisfy the aspirations of the demand organization, facility users and society in general.
The requirements, recommendations and guidance in this standard will be based on principles and evidence of appropriate practices in the operation and use of facilities. Collectively, they must demonstrate the impact of efficient operations to ensure they meet operational performance requirements and outcomes. Technical and commercial considerations, as well as cultural, social and psychological aspects, will be covered since there is a growing body of evidence that individuals’ attitudes affect environmentally-related expectations and behavior. Facility users and other stakeholders must be adept in achieving defined goals and in communicating outcomes and encouraging positive change.
Out of Scope
•   Influencing behaviours that do not have an impact on or create a negative change on the operation of the facility would not be considered by this standard

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This European standard provides guidance on the preparation of agreements for Facility Management work.
This European standard is applicable to:
   Facility Management agreements for both public and private European Union cross-border, as well as domestic, client/Facility Management service provider relationships;
   full range of facility services;
   both types of Facility Management service providers (internal and external);
   all types of working environments (e.g. industrial, commercial, administration, military, health etc.).
This European standard is applicable to services that are primarily characterised by the following properties:
   business to business services;
   managed by the Facility Management service provider;
   recurring type operations greater than a one year duration;
   performance oriented;
   prices or mechanisms to determine prices for services, which are closely linked to performance.
In EN 15221-1 the scope of Facility Management is described.
This standard is primarily written for Facility Management agreements between a client and an external Facility Management service provider. However, a large part of this standard can be applied to cases where the Facility management service provider is an internal entity within the client's organisation and be very helpful to set up an approach based on Services Level Agreements (SLA).
This standard does not replace any specialized standards related to services within the scope of the Facility Management agreement. Applicable standards should be followed.
The standard does not:
   provide standard forms for Facility Management agreements;
   determine rights and obligations between the client and the Facility Management service provider;
   detail employment conditions in regard to Facility Management agreements, although such details are extremely important;
give detail concerning the management of environmental issues.

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This European standard gives relevant terms and definitions in the area of Facility Management. It also provides insight into the scope of Facility Management.

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