EN ISO 41015:2023

Facility management - Influencing organizational behaviours for improved facility outcomes (ISO 41015:2023)

This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment.
Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001.
This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology.
This document is applicable to organizations both large and small.
NOTE 1        For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated.
NOTE 2        The terms “facility management” and “facilities management” can be used interchangeably.

Facility Management - Beeinflussung des Organisationsverhalten zur Verbesserung der Resultate von Facilities (ISO 41015:2023)

Dieses Dokument gibt eine Anleitung, wie eine Facility Management (FM)-Organisation Organisationsverhalten beeinflussen kann, um bessere Resultate in der Facility zu erzielen, einschließlich der Art und Weise, wie sie Nutzer, Anbieter von Services und andere interessierte Parteien einbinden, befähigen und beeinflussen kann, um bessere Ergebnisse und Benutzererfahrungen zu erzielen, während sie mit der bebauten Umgebung interagieren.
Folglich und gleichzeitig können diese Verhaltensweisen genutzt werden, um zum Erreichen der Vorgaben und Ziele der Nachfrageorganisation im organisatorischen Sinne beizutragen, unabhängig von der Art der Organisation oder der bebauten Umgebung. Dies ist die grundlegende Verbindung zur Rolle des FM, wie sie in ISO 41001 definiert ist.
Dieses Dokument soll auf den Anforderungen von ISO 41001 aufbauen, die der „Planen-Durchführen-Prüfen-Handeln“-Methodik folgt.
Dieses Dokument ist anwendbar für große und kleine Organisationen.
ANMERKUNG 1   In diesem Dokument bezieht sich der Begriff „Organisation“, sofern nicht anders angegeben, auf die FM-Organisation.
ANMERKUNG 2   Die Begriffe „Facility Management“ und „Facilities Management“ können austauschbar verwendet werden.

Facility management - Influencer les comportements organisationnels pour obtenir de meilleurs résultats en matière d’installations (ISO 41015:2023)

Le présent document fournit des recommandations sur les différentes manières dont un organisme de facility management (FM) peut influencer les comportements organisationnels afin d’obtenir de meilleurs résultats en matière d’installations, y compris la façon dont le FM peut impliquer, responsabiliser et influencer les utilisateurs, les fournisseurs de services et d’autres parties intéressées agissant entres elles pour optimiser les résultats et l’expérience utilisateur lors de toute interaction avec l’environnement construit.
Par conséquent, et simultanément, il est possible de s’appuyer sur ces comportements pour atteindre les objectifs et buts de l’organisme demandeur au niveau organisationnel, indépendamment du type d’organisme ou de l’environnement construit concerné. Cela fait fondamentalement le lien avec le rôle du FM, comme défini dans l’ISO 41001.
Le présent document vise à compléter les exigences de l’ISO 41001, qui se basent sur la méthodologie PDCA (Plan-Do-Check-Act).
Le présent document s’applique aux organismes de grande taille comme de petite taille.
NOTE 1        Pour les besoins du présent document, le terme «organisme» fait référence à l’organisme de facility management (ou organisme de FM), sauf indication contraire.
NOTE 2        Les termes anglais «facility management» et «facilities management» peuvent être utilisés de manière interchangeable.

Upravljanje objektov in storitev - Vplivanje na organizacijsko vedenje za izboljšanje rezultatov objektov (ISO 41015:2023)

Glej standard ISO/TC 267 N 199, ki določa področje uporabe, kot:
»Standard bo opisal načine, kjer lahko vedenje vodstva in uporabnikov objektov bistveno vpliva na uspešnost poslovanja organizacije v smislu boljših dosežkov in učinkov. Temeljil bo na načelih osnovnih obstoječih standardov, ki na primer zajemajo:
•   projektiranje za operativnost
•   trajnostno uporabo materialov
•   izkoriščenost prostorov
•   vzdrževanje življenjskega cikla
•   naročanje storitev
•   ravnanje z okoljem
•   družbeno odgovornost
•   skupne stroške lastništva
•   upravljanje objektov
Lahko se ga uporablja kot primer novih standardov, ki se osredotočajo na načela in vrednote, s katerimi organizacije uspešno opravljajo svoje primarne dejavnosti, in ki bodo verjetno prav tako spodbudili spremembe v zvezi z optimalnim delovanjem objekta.
V prvi vrsti je potrebno temeljito poročanje skupine za projektiranje in gradnjo glede zahtev za delovanje in zmogljivost, da bi se dosegli pozitivni učinki rezultatov projektiranja na ljudi, lokacijo in postopek. Tovrstne zahteve glede zmogljivosti morajo biti izpolnjene, pri tem pa morajo biti objekti varni, zaščiteni, učinkoviti in uporabni ter izpolnjevati zahteve zadevne organizacije, uporabnikov objekta in družbe na splošno.
Zahteve, priporočila in smernice v tem standardu bodo temeljile na načelih in dokazih iz ustreznih praks v zvezi z delovanjem in uporabo objektov. Skupaj morajo izkazovati vpliv učinkovitega delovanja, da bi izpolnjevali zahteve operativne zmogljivosti in cilje. Zajeti bodo tehnični in komercialni dejavniki kot tudi kulturni, družbeni in psihosocialni vidiki, saj je vse več dokazov, da odnosi posameznikov vplivajo na okoljska pričakovanja in vedenje. Uporabniki objektov in druge zainteresirane strani morajo znati dosegati opredeljene cilje in sporočati rezultate ter spodbujati pozitivne spremembe.
Zunaj področja uporabe
•   Vedenja, ki ne vpliva na negativno spremembo delovanja objekta ali je ne ustvarja, ta standard ne obravnava.

General Information

• Status: Published
• Publication Date: 11-Apr-2023
• ICS: 03.080.10 - Maintenance services. Facilities management
• Technical Committee: CEN/TC 348 - Facility management
• Drafting Committee: CEN/TC 348 - Facility management
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 12-Apr-2023
• Completion Date: 12-Apr-2023
• Ref Project: SIST EN ISO 41015:2023 - Facility management - Influencing organizational behaviours for improved facility outcomes (ISO 41015:2023)

Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN ISO 41015:2023
01-junij-2023
Upravljanje objektov in storitev - Vplivanje na organizacijsko vedenje za
izboljšanje rezultatov objektov (ISO 41015:2023)
Facility management - Influencing organizational behaviours for improved facility
outcomes (ISO 41015:2023)
Facility Management - Beeinflussung des Verhaltens zur Verbesserung der Ergebnisse
von Einrichtungen und der Benutzererfahrung (ISO 41015:2023)
Facility management - Influencer les comportements organisationnels pour obtenir de
meilleurs résultats en matière d’installations (ISO 41015:2023)
Ta slovenski standard je istoveten z: EN ISO 41015:2023
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
SIST EN ISO 41015:2023 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 41015:2023

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SIST EN ISO 41015:2023


EN ISO 41015
EUROPEAN STANDARD

NORME EUROPÉENNE

April 2023
EUROPÄISCHE NORM
ICS 03.080.10
English Version

Facility management - Influencing organizational
behaviours for improved facility outcomes (ISO
41015:2023)
Facility management - Influencer les comportements Facility Management - Beeinflussung des Verhaltens
organisationnels pour obtenir de meilleurs résultats en zur Verbesserung der Ergebnisse von Einrichtungen
matière d'installations (ISO 41015:2023) und der Benutzererfahrung (ISO 41015:2023)
This European Standard was approved by CEN on 4 April 2023.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2023 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 41015:2023 E
worldwide for CEN national Members.

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SIST EN ISO 41015:2023
EN ISO 41015:2023 (E)
Contents Page
European foreword . 3

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SIST EN ISO 41015:2023
EN ISO 41015:2023 (E)
European foreword
This document (EN ISO 41015:2023) has been prepared by Technical Committee ISO/TC 267 "Facility
management" in collaboration with Technical Committee CEN/TC 348 “Facility Management” the
secretariat of which is held by SN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by October 2023, and conflicting national standards shall
be withdrawn at the latest by October 2023.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Endorsement notice
The text of ISO 41015:2023 has been approved by CEN as EN ISO 41015:2023 without any modification.

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