EN 1332-3:2020
(Main)Identification card systems - User Interface - Part 3: Key pads
Identification card systems - User Interface - Part 3: Key pads
This document covers the ergonomic layout and usability of keypads. The keypad consists of numeric, command and function keys and alphanumeric characters. On the basis that keypad layout impacts performance (keying speed, and errors), this document aims to:
- enhance usability,
- ensure ease of use through consistency,
- increase customer confidence,
- reduce customer error,
- improve operating time,
- ensure ergonomic data entry.
This document specifies the arrangement, the number and location of numeric, function and command keys, including placement of alphabetic characters on numeric keys. Design requirements and recommendations are also provided.
This document applies to all identification card systems with a numeric keypad for use by the public for stationary or non-stationary devices. This document also covers keypads on touch sensitive devices.
Identifikationskartensysteme - Benutzerschnittstelle - Teil 3: Tastenfelder
Systèmes de cartes d'identification - Interface utilisateur - Partie 3 : Claviers
Le présent document traite de la présentation ergonomique et de la commodité d'utilisation des claviers. Le clavier comporte des touches numériques, de commande et de fonction, ainsi que des caractères alphanumériques. Partant du principe que la présentation du clavier a une incidence sur les performances (vitesse de frappe et erreurs), le présent document a pour but :
- d'améliorer la commodité d'utilisation ;
- d'assurer la facilité d'utilisation grâce à la cohérence de la présentation ;
- d'augmenter l'assurance de l'utilisateur ;
- de réduire les erreurs de l'utilisateur ;
- de réduire le temps de fonctionnement ;
- de garantir une saisie ergonomique des données.
Le présent document spécifie la disposition, le nombre et l'emplacement des touches numériques, des touches de fonction et des touches de commande, y compris l’emplacement des caractères alphabétiques sur les touches numériques. Des exigences et recommandations relatives à la conception sont également données.
Le présent document s’applique à tous les systèmes de cartes d’identification équipés d’un clavier numérique destinés au public pour les dispositifs fixes ou mobiles. Le présent document couvre également les claviers des dispositifs tactiles.
Sistemi z identifikacijskimi karticami - Uporabniški vmesnik - 3. del: Tipkovnice
General Information
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Standards Content (Sample)
SLOVENSKI STANDARD
01-oktober-2020
Nadomešča:
SIST EN 1332-3:2008
Sistemi z identifikacijskimi karticami - Uporabniški vmesnik - 3. del: Tipkovnice
Identification card systems - User Interface — Part 3: Key pads
Identifikationskartensysteme - Schnittstelle Mensch - Maschine - Teil 3: Tastenfelder
Systèmes de cartes d'identification — Interface utilisateur — Partie 3 : Claviers
Ta slovenski standard je istoveten z: EN 1332-3:2020
ICS:
35.240.15 Identifikacijske kartice. Čipne Identification cards. Chip
kartice. Biometrija cards. Biometrics
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN 1332-3
EUROPEAN STANDARD
NORME EUROPÉENNE
July 2020
EUROPÄISCHE NORM
ICS 35.240.15 Supersedes EN 1332-3:2008
English Version
Identification card systems - User Interface - Part 3: Key
pads
Systèmes de cartes d'identification - Interface Identifikationskartensysteme - Schnittstelle Mensch -
utilisateur - Partie 3 : Claviers Maschine - Teil 3: Tastenfelder
This European Standard was approved by CEN on 8 June 2020.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 1332-3:2020 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
4 Sections of the device . 7
4.1 General . 7
4.2 Numeric keys . 7
4.3 Alphabetic characters . 8
4.4 Command keys . 9
4.4.1 General . 9
4.4.2 Principles for the arrangement of command keys . 10
4.5 Function keys . 12
5 Physical mechanical keypad . 13
5.1 Visual properties . 13
5.1.1 Colour and keypad surface . 13
5.1.2 Contrast between key legend and keys . 13
5.1.3 Contrast between keys and casing . 13
5.1.4 Illuminated keys . 13
5.2 Dimensions . 13
5.2.1 Size of keys. 13
5.2.2 The space between each key . 14
5.2.3 Identification of key groups . 14
5.2.4 Height of key legends . 14
5.3 Geometrical properties . 15
5.3.1 Shape of keys . 15
5.3.2 Key top property . 15
5.3.3 Key surface . 15
5.3.4 Input feedback . 15
5.3.5 Key activation force . 15
5.3.6 Number and positioning of key legends . 15
6 Touch sensitive keypad . 15
6.1 General . 15
6.2 Numeric and command keys . 16
6.3 Visual properties . 16
6.4 Dimensions . 16
6.5 Actuation . 16
7 Card feeder and contactless point . 17
8 Privacy shield . 17
Annex A (informative) Optional function keys that may be present . 18
Bibliography . 19
European foreword
This document (EN 1332-3:2020) has been prepared by Technical Committee CEN/TC 224 “Personal
identification and related personal devices with secure element, systems, operations and privacy in a
multi sectorial environment”, the secretariat of which is held by AFNOR.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by January 2021, and conflicting national standards shall
be withdrawn at the latest by January 2021.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 1332-3:2008.
The main changes compared to the previous edition are listed below:
— inclusion of touch sensitive devices;
— differentiation between stationary and non-stationary devices;
— clarification on some issues;
— general updating of text to modern situations.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Introduction
Machine readable cards facilitate the provision of a growing variety of services across Europe. The
purpose of the EN 1332 series is to increase the accessibility of these services for the benefit of
consumers. This will be achieved by facilitating the inter-sector and cross-border interoperability of
machine readable cards and to do so with the maximum possible degree of user-friendliness.
The EN 1332 series addresses the needs of the widest possible range of users, for example the aged,
minors, people with disabilities, those with learning difficulties, first time users and those not
conversant with the local language.
The EN 1332 series specifies:
a) design principles for the user interface (including symbols) to be incorporated into the design of
card operated devices, but not the machine operations associated with the selection and delivery of
goods or services ;
b) tactile identifiers incorporated into the design of machine readable cards;
c) standard layout for the keypads of card operated devices;
d) coding of user requirements for people with special needs;
e) tactile markings for differentiating cards by application.
The contents of the EN 1332 series are generically based, not sector specific, and cover card operated
devices. It is recognized that the equipment can also be operated by other means, such as the insertion
of notes and coins, but the scope of this document has been, as indicated, narrowly defined.
Issues relating to such consumer concerns at the man-machine interface as PIN presentation are not
dealt with in the EN 1332 series.
The EN 1332 series has been completed with CEN/TS 15291 – Guidance on design for accessible card-
activated devices. This technical specification provides guidance for the design and location of card
activated devices and the immediate environment to facilitate access for the users.
1 Scope
This document covers the ergonomic layout and usability of keypads. The keypad consists of numeric,
command and function keys and alphanumeric characters. On the basis that keypad layout impacts
performance (keying speed, and errors), this document aims to:
— enhance usability,
— ensure ease of use through consistency,
— increase customer confidence,
— reduce customer error,
— improve operating time,
— ensure ergonomic data entry.
This document specifies the arrangement, the number and location of numeric, function and command
keys, including placement of alphabetic characters on numeric keys. Design requirements and
recommendations are also provided.
This document applies to all identification card systems with a numeric keypad for use by the public for
stationary or non-stationary devices. This document also covers keypads on touch sensitive devices.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— IEC Electropedia: available at http://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp/ui
3.1
command key
“cancel”, “enter” or “clear” key
Note 1 to entry: These keys are described in Table 1.
3.2
disability
any restriction or lack of ability (resulting from an impairment) to perform an activity in the manner or
within the range considered normal for a human being
Note 1 to entry: Disability can be temporary.
[SOURCE: EN ISO/IEC 24751-2:2008(en), 3.15]
SIST EN 1
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