EN ISO/IEC 17024:2012
(Main)Conformity assessment - General requirements for bodies operating certification of persons (ISO/IEC 17024:2012)
Conformity assessment - General requirements for bodies operating certification of persons (ISO/IEC 17024:2012)
ISO/IEC 17024:2012 contains principles and requirements for a body certifying persons against specific requirements, and includes the development and maintenance of a certification scheme for persons.
Konformitätsbewertung - Allgemeine Anforderungen an Stellen, die Personen zertifizieren (ISO/IEC 17024:2012)
Diese Internationale Norm enthält Grundsätze und Anforderungen für eine Stelle, die Personen anhand spezifischer Anforderungen zertifiziert, und schließt die Entwicklung und Aufrechterhaltung eines Zertifizierungsprogramms für Personen ein.
ANMERKUNG Im Sinne dieser Internationalen Norm wird der Begriff "Zertifizierungsstelle" anstatt des vollständigen Begriffs "Zertifizierungsstelle für Personen" verwendet, und der Begriff "Zertifizierungsprogramm" wird anstatt des vollständigen Begriffs "Zertifizierungsprogramm für Personen" verwendet.
Évaluation de la conformité - Exigences générales pour les organismes de certification procédant à la certification de personnes (ISO/IEC 17024:2012)
L'ISO/CEI 17024:2012 comporte des exigences et des principes destinés à un organisme qui procède à la certification de personnes par rapport à des exigences spécifiques, y compris l'élaboration et le maintien d'un dispositif particulier de certification de personnes.
Ugotavljanje skladnosti - Splošne zahteve za organe na področju certificiranja osebja (ISO/IEC 17024:2012)
Ta mednarodni standard določa zahteve za organ certificiranja osebja na podlagi posebnih zahtev, vključno z razvojem in vzdrževanjem sistema certificiranja osebja.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2012
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SIST EN ISO/IEC 17024:2004
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Conformity assessment - General requirements for bodies operating certification of
persons (ISO/IEC 17024:2012)
Konformitätsbewertung - Allgemeine Anforderungen an Stellen, die Personen
zertifizieren (ISO/IEC 17024:2012)
Évaluation de la conformité - Exigences générales pour les organismes de certification
procédant à la certification de personnes (ISO/IEC 17024:2012)
Ta slovenski standard je istoveten z: EN ISO/IEC 17024:2012
ICS:
03.100.30 Vodenje ljudi Management of human
resources
03.120.20 Certificiranje proizvodov in Product and company
podjetij. Ugotavljanje certification. Conformity
skladnosti assessment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN ISO/IEC 17024
NORME EUROPÉENNE
EUROPÄISCHE NORM
July 2012
ICS 03.120.20 Supersedes EN ISO/IEC 17024:2003
English version
Conformity assessment - General requirements for bodies
operating certification of persons (ISO/IEC 17024:2012)
Évaluation de la conformité - Exigences générales pour les Konformitätsbewertung - Allgemeine Anforderungen an
organismes de certification procédant à la certification de Stellen, die Personen zertifizieren (ISO/IEC 17024:2012)
personnes (ISO/IEC 17024:2012)
This European Standard was approved by CEN on 2 June 2012.
CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving
this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning
such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre
has the same status as the official versions.
CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
CEN Management Centre: CENELEC Management Centre:
Avenue Marnix 17, B-1000 Brussels Avenue Marnix 17, B-1000 Brussels
© 2012 CEN/CENELEC All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 17024:2012 E
worldwide for CEN national Members and for CENELEC
Members.
Contents Page
Foreword .3
Foreword
This document (EN ISO/IEC 17024:2012) has been prepared by Technical Committee ISO/CASCO
"Committee on conformity assessment" in collaboration with Technical Committee CEN/CLC/TC 1 “Criteria for
conformity assessment bodies” the secretariat of which is held by BSI.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by January 2013, and conflicting national standards shall be withdrawn at
the latest by January 2013.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO/IEC 17024:2003.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO/IEC 17024:2012 has been approved by CEN as a EN ISO/IEC 17024:2012 without any
modification.
INTERNATIONAL ISO/IEC
STANDARD 17024
Second edition
2012-07-01
Conformity assessment — General
requirements for bodies operating
certification of persons
Évaluation de la conformité — Exigences générales pour les
organismes de certification procédant à la certification de personnes
Reference number
ISO/IEC 17024:2012(E)
©
ISO 2012
ISO/IEC 17024:2012(E)
© ISO 2012
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
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Published in Switzerland
ii © ISO 2012 — All rights reserved
ISO/IEC 17024:2012(E)
Contents Page
Foreword . iv
Introduction . v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General requirements . 3
4.1 Legal matters . 3
4.2 Responsibility for decision on certification. 3
4.3 Management of impartiality . 4
4.4 Finance and liability . 4
5 Structural requirements . 4
5.1 Management and organization structure . 4
5.2 Structure of the certification body in relation to training . 5
6 Resource requirements . 5
6.1 General personnel requirements . 5
6.2 Personnel involved in the certification activities . 6
6.3 Outsourcing . 7
6.4 Other resources . 7
7 Records and information requirements . 7
7.1 Records of applicants, candidates and certified persons . 7
7.2 Public information . 8
7.3 Confidentiality . 8
7.4 Security . 8
8 Certification schemes . 9
9 Certification process requirements . 10
9.1 Application process . 10
9.2 Assessment process . 10
9.3 Examination process . 11
9.4 Decision on certification . 11
9.5 Suspending, withdrawing or reducing the scope of certification . 12
9.6 Recertification process . 12
9.7 Use of certificates, logos and marks . 13
9.8 Appeals against decisions on certification . 14
9.9 Complaints . 14
10 Management system requirements . 15
10.1 General . 15
10.2 General management system requirements . 15
Annex A (informative) Principles for certification bodies for persons and their certification
activities . 19
Bibliography . 21
ISO/IEC 17024:2012(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of conformity
assessment, the ISO Committee on conformity assessment (CASCO) is responsible for the development of
International Standards and Guides.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
Draft International Standards are circulated to the national bodies for voting. Publication as an International
Standard requires approval by at least 75 % of the national bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 17024, was prepared by the ISO Committee on conformity assessment (CASCO).
It was circulated for voting to the national bodies of both ISO and IEC, and was approved by both
organizations.
This second edition cancels and replaces the first edition (ISO/IEC 17024:2003), which has been technically
revised.
iv © ISO 2012 – All rights reserved
ISO/IEC 17024:2012(E)
Introduction
This International Standard has been developed with the objective of achieving and promoting a globally
accepted benchmark for organizations operating certification of persons. Certification for persons is one
means of providing assurance that the certified person meets the requirements of the certification scheme.
Confidence in the respective certification schemes for persons is achieved by means of a globally accepted
process of assessment and periodic re-assessments of the competence of certified persons.
However, it is necessary to distinguish between situations where certification schemes for persons are
justified and situations where oth
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