EN 16708:2017
(Main)Beauty salon services - Requirements and recommendations for the provision of service
Beauty salon services - Requirements and recommendations for the provision of service
This European Standard provides requirements and recommendations for the provision of professional beauty salon services. These services relate to the delivery of beauty treatments regardless of where the service is delivered.
This European Standard provides requirements and recommendations for the delivery of beauty treatments performed by a suitably qualified beauty therapist. Recommendations are provided for client management to ensure client safety during any beauty treatments. The delivery of beauty salon services is limited to the boundaries of the qualification of the individual beauty therapists obtained through a recognized education provider.
Medical procedures including aesthetic surgical procedures and cosmetic injectable procedures including sclerotherapy are excluded from the scope.
Hairdressing, barbering and body art tattooing services are also excluded from this European Standard.
Dienstleistungen in Kosmetiksalons - Anforderungen an und Empfehlungen für die Dienstleistungserbringung
Diese Europäische Norm enthält Anforderungen an und gibt Empfehlungen für die Erbringung von professionellen Dienstleistungen in Kosmetiksalons. Diese Dienstleistungen beziehen sich auf die Erbringung von kosmetischen Behandlungen unabhängig davon, wo die Dienstleistungen erbracht werden.
Diese Europäische Norm enthält Anforderungen an und gibt Empfehlungen für das Durchführen von kosmetischen Behandlungen durch eine ausreichend qualifizierte Fachkraft für Kosmetik. Es werden Empfehlungen bezüglich des Kundenmanagements zur Verfügung gestellt, um die Sicherheit von Kunden während jeglichen kosmetischen Behandlungen sicherzustellen. Der Dienstleistungsumfang von Kosmetiksalons ist durch die Qualifikation der einzelnen Fachkräfte für Kosmetik begrenzt, die von einem anerkannten Bildungsanbieter erhalten wurde.
Medizinische Verfahren, einschließlich ästhetisch chirurgischer Eingriffe, sowie Verfahren mit kosmetischer Injektion, einschließlich der Sklerotherapie, sind von dem Anwendungsbereich ausgeschlossen.
Ebenfalls von dem Anwendungsbereich ausgeschlossen sind Friseur , Körperkunst und Tätowierdienstleistungen.
Services des instituts de beauté - Exigences et recommandations relatives à la fourniture de prestations
La présente norme européenne définit les exigences et les recommandations relatives aux services des instituts de beauté. Ces prestations ont trait à des soins esthétiques, quel que soit l'endroit où la prestation est fournie.
La norme définit des exigences et des recommandations relatives à la fourniture de soins esthétiques réalisés dans des conditions optimales de sécurité par un(e) esthéticien(ne). Des recommandations sont formulées pour assurer la sécurité du client en ce qui concerne les soins esthétiques qui lui sont prodigués. La fourniture de service(s) des instituts de beauté s’inscrit dans les limites de la qualification de chaque esthéticien(ne), qualification obtenue auprès d'un organisme de formation reconnu.
Les actes médicaux, y compris les interventions de chirurgie esthétique et les injections de produits cosmétiques, y compris la sclérothérapie sont exclues du domaine d'application.
Les prestations de coiffure et de tatouage corporel artistique sont également exclues de la présente norme.
Storitve kozmetičnih salonov - Zahteve in priporočila za zagotavljanje storitev
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
oSIST prEN 16708:2014
01-april-2014
6WRULWYHNR]PHWLþQLKVDORQRY=DKWHYHLQSULSRURþLOD]D]DJRWDYOMDQMHVWRULWHY
Beauty Salon Services - Requirements and recommendations for the provision of service
Dienstleistungen in Kosmetiksalons - Anforderungen an und Empfehlungen für die
Dienstleistungserbringung
Services des instituts de beauté - Exigences et recommandations relatives à la fourniture
de prestations
Ta slovenski standard je istoveten z: prEN 16708
ICS:
03.080.30 Storitve za potrošnike Services for consumers
oSIST prEN 16708:2014 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
oSIST prEN 16708:2014
oSIST prEN 16708:2014
EUROPEAN STANDARD
DRAFT
prEN 16708
NORME EUROPÉENNE
EUROPÄISCHE NORM
February 2014
ICS 03.080.30
English Version
Beauty Salon Services - Requirements and recommendations
for the provision of service
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee CEN/TC 409.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which
stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language
made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to
provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 16708:2014 E
worldwide for CEN national Members.
oSIST prEN 16708:2014
prEN 16708:2014 (E)
Contents
Page
Foreword .3
Introduction .4
1 Scope .5
2 Terms and definitions .5
3 Competence and qualifications .6
3.1 General .6
3.2 Continuing Professional Development (CPD) and Professional Training .6
4 Beauty Salon Services .7
4.1 Treatment risk assessments .7
4.2 Professional ethics in dealing with clients .7
4.3 Personal hygiene of beauty therapist .7
4.4 Scheduling and appointment management .8
4.5 Client visit .8
4.6 Delivery of treatment . 10
4.7 Delivery of treatment – Client privacy and security of client’s property . 10
4.8 Post treatment procedure . 11
4.9 Client satisfaction . 11
4.10 Complaints . 11
5 Beauty Salon . 12
5.1 General . 12
5.2 Service level commitment and appointment of Responsible Person . 12
5.3 General set up requirements and risk assessments . 12
5.4 Reception area . 12
5.5 Establishment of the treatment area. 13
5.6 Maintenance and hygiene of the treatment area . 14
5.7 Hygiene for equipment, materials and instruments used in the delivery of the service . 14
6 Beauty Salon Service Management . 15
6.1 General . 15
6.2 Maintenance, inspection and use of the salon, instruments and equipment . 15
6.3 Handling of chemicals and hazardous substance . 16
6.4 Salon cleaning & hygiene . 16
7 Review and improvement of service. 17
7.1 General . 17
7.2 Review of service . 17
7.3 Performance and staff appraisals . 17
7.4 Planning for improvements . 17
7.5 Maintenance of records . 18
Annex A (informative) Examples of beauty salon service treatments . 19
Annex B (informative) Template for Risk Assessment - Beauty Salon Services . 21
Annex C (informative) Example of general client consent form . 22
oSIST prEN 16708:2014
prEN 16708:2014 (E)
Foreword
This document (prEN 16708:2014) has been prepared by Technical Committee CEN/TC 409 “Project
Committee - Beauty Salon Services”, the secretariat of which is held by NSAI.
This document is currently submitted to the CEN Enquiry.
oSIST prEN 16708:2014
prEN 16708:2014 (E)
Introduction
The decision to implement the requirements and recommendations set out in this European Standard this
should be taken by any provider of professional beauty salon services where the safety and satisfaction of the
client is of singular importance.
Some European Countries make a distinction between wellness treatments and beauty treatments while other
countries blend these principles. This European Standard applies to all of these treatments where they are
provided as part of a beauty salon service.
This European Standard can be used by internal and external parties, including certification bodies to assess
the ability of the beauty salon service provider to deliver a safe service to prospective clients.
oSIST prEN 16708:2014
prEN 16708:2014 (E)
1 Scope
This European Standard provides requirements and recommendations for the provision of professional beauty
salon services. These services relate to the delivery of beauty treatments regardless of where the service is
delivered.
This European Standard provides requirements and recommendations for the delivery of safe beauty
treatments performed by a beauty therapist. Recommendations are provided regarding client management to
ensure client safety regarding any beauty treatments. The delivery of beauty salon services is limited to the
boundaries of the qualification of the individual beauty therapists obtained through an accredited education
provider.
Medical procedures including aesthetic surgical procedures and cosmetic injectable procedures including
sclerotherapy are excluded from the scope.
Hairdressing, barbering and tattoo services are also excluded from the scope.
2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
beauty salon
establishment offering beauty and wellness treatments and sales of retail beauty products related to the
treatments
Note 1 to entry: In some countries licensing is required to operate a salon.
Note 2 to entry: Wellness and wellbeing are interchangeable and have the same meaning or intent.
2.2
beauty salon service(s)
treatments and services provided to clients and customers by beauty therapists
Note 1 to entry: Beauty salon services do not include any surgical or medical treatments.
2.3
beauty treatment
actions applied to the skin by a beauty therapist in order to offer benefits to the skin and contribute to the
wellness and/or beauty of the client
Note 1 to entry: Actions can be provided manually and/or with the use of tools and/or equipment and/or cosmetic
products.
2.4
beauty therapist
person qualified to provide services within a beauty salon
Note 1 to entry: The term beauty therapist may also refer to beautician, aesthetician or other beauty professional
terms used in the industry and that meet the necessary qualification requirements of this European Standard.
2.5
responsible person
appointed person responsible for ensuring the delivery of safe beauty treatments
oSIST prEN 16708:2014
prEN 16708:2014 (E)
3 Competence and qualifications
3.1 General
Beauty therapists providing beauty salon services shall hold qualifications that are recognised by a national
educational authority.
This qualification should address theory and practical skills in relation to the delivery of beauty salon services.
Theory education and training should at a minimum address: anatomy and physiology, understanding
common skin conditions, the role of cosmetic preparations, hygiene, sterilization and microbiology, health and
safety, legislation and regulations applicable to beauty salon services, communications skills, client care,
consultation skills, record keeping, which support the provision of beauty salon services.
National qualifications should be referenced to the European Qualifications Framework (EQF). Where no
national qualifications exist, an accreditation of the qualification shall be carried out by an organization which
represents the interests of the professional beauty sector in the region.
Minimum competence level in each treatment area shall be confirmed by an award, certificate or diploma
issued by a national education authority. Where mapping or alignment with EQF exists, the level of
qualification shall be, as a minimum, EQF Level 3 for basic beauty treatments, EQF Level 4 for electrical
beauty treatments and massage and EQF Level 5 for advanced beauty treatments.
NOTE 1 Examples of EQF level 3 treatments can include eye lash and eye brow treatments, waxing, manicure,
facials.
NOTE 2 Examples of EQF level 4 treatments can include body massage, facials using electrical equipment,
electrolysis.
NOTE 3 Examples of advanced beauty treatments at EQF Level 5 can include micro-pigmentation, laser and IPL
treatments.
See Annex A for a table of possible treatments provided by beauty salon services.
All beauty therapist awards, certificates or diplomas shall be displayed in the salon or be readily available. All
training records shall be maintained.
3.2 Continuing Professional Development (CPD) and Professional Training
The Responsible Person shall appraise all beauty therapists that provide service in the beauty salon in line
with 7.3 and develop any training plans to support CPD.
Where beauty therapists operate on their own they shall carry out a self-appraisal of their performance per 7.3
and identify any continuing professional development training needs. CPD is an enhancement of existing
qualifications.
Beauty therapists shall undertake and record participation in continuing professional development activities on
an annual basis. CPD records shall demonstrate activities undertaken which
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