kSIST prEN 16708:2016
(Main)Beauty Salon Services - Requirements and recommendations for the provision of service
Beauty Salon Services - Requirements and recommendations for the provision of service
This European Standard provides requirements and recommendations for the provision of professional beauty salon services. These services relate to the delivery of beauty treatments regardless of where the service is delivered.
This European Standard provides requirements and recommendations for the delivery of safe beauty treatments performed by a beauty therapist. Recommendations are provided regarding client management to ensure client safety regarding any beauty treatments. The delivery of beauty salon services is limited to the boundaries of the qualification of the individual beauty therapists obtained through an accredited education provider.
Medical procedures including aesthetic surgical procedures and cosmetic injectable procedures including sclerotherapy are excluded from the scope.
Hairdressing, barbering and tattoo services are also excluded from the scope.
Dienstleistungen in Kosmetiksalons - Anforderungen an und Empfehlungen für die Dienstleistungserbringung
Diese Europäische Norm enthält Anforderungen an und gibt Empfehlungen für die Erbringung von Dienstleistungen in Kosmetiksalons. Diese Dienstleistungen beziehen sich auf die Erbringung von Kosmetikbehandlungen unabhängig davon, wo die Dienstleistungen erbracht werden.
Die Europäische Norm enthält Anforderungen an und gibt Empfehlungen für das Durchführen von sicheren Kosmetik¬behandlungen durch einen Kosmetiker. Es werden Empfehlungen bezüglich des Kundenmanagements zur Verfügung gestellt, um die Sicherheit von Kunden bei jeglichen Kosmetikbehandlungen sicherzustellen. Der Dienstleistungsumfang von Kosmetiksalons ist durch die Qualifikation der einzelnen Kosmetiker begrenzt, die von einem akkreditierten Bildungsanbieter erhalten wurde.
Medizinische Verfahren, einschließlich ästhetisch-chirurgischer Eingriffe, sowie Verfahren mit kosmetischer Injektion, einschließlich der Sklerotherapie, sind nicht im Anwendungsbereich enthalten.
Der Anwendungsbereich enthält ebenfalls keine Damen , Herrenfriseur und Tattoodienstleistungen.
Services des instituts de beauté - Exigences et recommandations relatives à la fourniture de prestations
La présente norme européenne définit les exigences et les recommandations relatives aux services des instituts de beauté. Ces prestations ont trait à des soins esthétiques, quel que soit l'endroit où la prestation est fournie.
La norme définit des exigences et des recommandations relatives à la fourniture de soins esthétiques réalisés dans des conditions optimales de sécurité par un(e) esthéticien(ne). Des recommandations sont formulées pour assurer la sécurité du client en ce qui concerne les soins esthétiques qui lui sont prodigués. La fourniture de service(s) des instituts de beauté s’inscrit dans les limites de la qualification de chaque esthéticien(ne), qualification obtenue auprès d'un organisme de formation accrédité.
Les actes médicaux, y compris les interventions de chirurgie esthétique et les injections de produits cosmétiques, y compris la sclérothérapie sont exclues du domaine d'application.
Les prestations de coiffure et de tatouage sont également exclues du domaine d'application.
Storitve kozmetičnih salonov - Zahteve in priporočila za zagotavljanje storitev
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
oSIST prEN 16708:2014
01-april-2014
6WRULWYHNR]PHWLþQLKVDORQRY=DKWHYHLQSULSRURþLOD]D]DJRWDYOMDQMHVWRULWHY
Beauty Salon Services - Requirements and recommendations for the provision of service
Dienstleistungen in Kosmetiksalons - Anforderungen an und Empfehlungen für die
Dienstleistungserbringung
Services des instituts de beauté - Exigences et recommandations relatives à la fourniture
de prestations
Ta slovenski standard je istoveten z: prEN 16708
ICS:
03.080.30 Storitve za potrošnike Services for consumers
oSIST prEN 16708:2014 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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oSIST prEN 16708:2014
EUROPEAN STANDARD
DRAFT
prEN 16708
NORME EUROPÉENNE
EUROPÄISCHE NORM
February 2014
ICS 03.080.30
English Version
Beauty Salon Services - Requirements and recommendations
for the provision of service
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee CEN/TC 409.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which
stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language
made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to
provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 16708:2014 E
worldwide for CEN national Members.
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Contents
Page
Foreword .3
Introduction .4
1 Scope .5
2 Terms and definitions .5
3 Competence and qualifications .6
3.1 General .6
3.2 Continuing Professional Development (CPD) and Professional Training .6
4 Beauty Salon Services .7
4.1 Treatment risk assessments .7
4.2 Professional ethics in dealing with clients .7
4.3 Personal hygiene of beauty therapist .7
4.4 Scheduling and appointment management .8
4.5 Client visit .8
4.6 Delivery of treatment . 10
4.7 Delivery of treatment – Client privacy and security of client’s property . 10
4.8 Post treatment procedure . 11
4.9 Client satisfaction . 11
4.10 Complaints . 11
5 Beauty Salon . 12
5.1 General . 12
5.2 Service level commitment and appointment of Responsible Person . 12
5.3 General set up requirements and risk assessments . 12
5.4 Reception area . 12
5.5 Establishment of the treatment area. 13
5.6 Maintenance and hygiene of the treatment area . 14
5.7 Hygiene for equipment, materials and instruments used in the delivery of the service . 14
6 Beauty Salon Service Management . 15
6.1 General . 15
6.2 Maintenance, inspection and use of the salon, instruments and equipment . 15
6.3 Handling of chemicals and hazardous substance . 16
6.4 Salon cleaning & hygiene . 16
7 Review and improvement of service. 17
7.1 General . 17
7.2 Review of service . 17
7.3 Performance and staff appraisals . 17
7.4 Planning for improvements . 17
7.5 Maintenance of records . 18
Annex A (informative) Examples of beauty salon service treatments . 19
Annex B (informative) Template for Risk Assessment - Beauty Salon Services . 21
Annex C (informative) Example of general client consent form . 22
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Foreword
This document (prEN 16708:2014) has been prepared by Technical Committee CEN/TC 409 “Project
Committee - Beauty Salon Services”, the secretariat of which is held by NSAI.
This document is currently submitted to the CEN Enquiry.
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Introduction
The decision to implement the requirements and recommendations set out in this European Standard this
should be taken by any provider of professional beauty salon services where the safety and satisfaction of the
client is of singular importance.
Some European Countries make a distinction between wellness treatments and beauty treatments while other
countries blend these principles. This European Standard applies to all of these treatments where they are
provided as part of a beauty salon service.
This European Standard can be used by internal and external parties, including certification bodies to assess
the ability of the beauty salon service provider to deliver a safe service to prospective clients.
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1 Scope
This European Standard provides requirements and recommendations for the provision of professional beauty
salon services. These services relate to the delivery of beauty treatments regardless of where the service is
delivered.
This European Standard provides requirements and recommendations for the delivery of safe beauty
treatments performed by a beauty therapist. Recommendations are provided regarding client management to
ensure client safety regarding any beauty treatments. The delivery of beauty salon services is limited to the
boundaries of the qualification of the individual beauty therapists obtained through an accredited education
provider.
Medical procedures including aesthetic surgical procedures and cosmetic injectable procedures including
sclerotherapy are excluded from the scope.
Hairdressing, barbering and tattoo services are also excluded from the scope.
2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
beauty salon
establishment offering beauty and wellness treatments and sales of retail beauty products related to the
treatments
Note 1 to entry: In some countries licensing is required to operate a salon.
Note 2 to entry: Wellness and wellbeing are interchangeable and have the same meaning or intent.
2.2
beauty salon service(s)
treatments and services provided to clients and customers by beauty therapists
Note 1 to entry: Beauty salon services do not include any surgical or medical treatments.
2.3
beauty treatment
actions applied to the skin by a beauty therapist in order to offer benefits to the skin and contribute to the
wellness and/or beauty of the client
Note 1 to entry: Actions can be provided manually and/or with the use of tools and/or equipment and/or cosmetic
products.
2.4
beauty therapist
person qualified to provide services within a beauty salon
Note 1 to entry: The term beauty therapist may also refer to beautician, aesthetician or other beauty professional
terms used in the industry and that meet the necessary qualification requirements of this European Standard.
2.5
responsible person
appointed person responsible for ensuring the delivery of safe beauty treatments
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3 Competence and qualifications
3.1 General
Beauty therapists providing beauty salon services shall hold qualifications that are recognised by a national
educational authority.
This qualification should address theory and practical skills in relation to the delivery of beauty salon services.
Theory education and training should at a minimum address: anatomy and physiology, understanding
common skin conditions, the role of cosmetic preparations, hygiene, sterilization and microbiology, health and
safety, legislation and regulations applicable to beauty salon services, communications skills, client care,
consultation skills, record keeping, which support the provision of beauty salon services.
National qualifications should be referenced to the European Qualifications Framework (EQF). Where no
national qualifications exist, an accreditation of the qualification shall be carried out by an organization which
represents the interests of the professional beauty sector in the region.
Minimum competence level in each treatment area shall be confirmed by an award, certificate or diploma
issued by a national education authority. Where mapping or alignment with EQF exists, the level of
qualification shall be, as a minimum, EQF Level 3 for basic beauty treatments, EQF Level 4 for electrical
beauty treatments and massage and EQF Level 5 for advanced beauty treatments.
NOTE 1 Examples of EQF level 3 treatments can include eye lash and eye brow treatments, waxing, manicure,
facials.
NOTE 2 Examples of EQF level 4 treatments can include body massage, facials using electrical equipment,
electrolysis.
NOTE 3 Examples of advanced beauty treatments at EQF Level 5 can include micro-pigmentation, laser and IPL
treatments.
See Annex A for a table of possible treatments provided by beauty salon services.
All beauty therapist awards, certificates or diplomas shall be displayed in the salon or be readily available. All
training records shall be maintained.
3.2 Continuing Professional Development (CPD) and Professional Training
The Responsible Person shall appraise all beauty therapists that provide service in the beauty salon in line
with 7.3 and develop any training plans to support CPD.
Where beauty therapists operate on their own they shall carry out a self-appraisal of their performance per 7.3
and identify any continuing professional development training needs. CPD is an enhancement of existing
qualifications.
Beauty therapists shall undertake and record participation in continuing professional development activities on
an annual basis. CPD records shall demonstrate activities undertaken which may be considered as continuing
professional development. These can include but are not limited to; beauty treatment training (cosmetic
training, product training, equipment training) and non-technical training (e.g. IT or business skills, attendance
at trade exhibitions, writing an article for a published journal and research activity).
NOTE Manufacturers training on product/equipment may be considered as part of CPD.
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4 Beauty Salon Services
4.1 Treatment risk assessments
Beauty therapists shall provide treatments within the scope of their qualification and competence level in
different treatments. At a minimum the beauty salon shall have insurance covering client treatments.
It is important that the beauty therapist knows and understands the limits of any treatment offered and the
associated risks and where necessary the client should be advised to seek the opinion of a health care
professional e.g. a dermatologist or medical practitioner. A Risk assessment shall be carried out for all
treatments to be provided in the salon. This shall determine the necessary controls required for the provision
of safe beauty salon services. Assessments shall address all risks relating to the use of products and
equipment. Potential risks relating to client health history factors should also be considered and in particular
as part of client consultations, see 4.5.2.
A record of all treatment risk assessments shall be maintained.
See Annex B for a sample risk assessment form.
4.2 Professional ethics in dealing with clients
Salons shall document their policy regarding professional ethics and confidentiality in dealing with clients.
This policy shall address at a minimum:
informing clients of the limits of treatments and potential risks;
treatment of minors and other vulnerable adults;
referral of the client to a health care professional;
identifying which client data shall be considered confidential and the secure storage of such data;
storage and maintenance of client data such as contact details and health history.
NOTE National legislation where it exists needs to be considered in particular areas such as treatment of minors and
data protection.
4.3 Personal hygiene of beauty therapist
The salon shall document its procedure for good hygiene practices for the beauty therapist to address at least
the following:
use of soap and/or hand sanitizing products to sanitize hands prior to treatment;
use of appropriate uniform for beauty therapists including maintenance and level of cleanliness expected;
use of appropriate protective equipment such as disposable gloves, aprons, goggles during treatments
where deemed necessary based on treatment risk assessment i.e. possible contact with bodily fluids;
maintenance and replacement of any protective equipment used;
personal appearance of the beauty therapist to address at least the following:
appropriate personal presentation depending on the treatment provided e.g. use of make-up,
trimming of nails and use of nail varnish, jewellery, tying up hair, covering cuts and abrasions
appropriately etc.
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The Responsible Person shall ensure that all staff are trained and aware of the good hygiene practices that
apply in the beauty salon or mobile service. All beauty therapists are responsible for adhering to the hygiene
practices established. The Responsible Person shall ensure any uniform and protective equipment as
identified per the treatment risk assessment is used by the therapist.
4.4 Scheduling and appointment management
The salon shall have a system in place to manage and schedule appointments and to maintain client contact
details. This system should ensure that client/beauty therapist ratios are proportionate to the level of
appointments.
Staff shall ensure that client requirements are identified and a recommendation regarding the appropriate
treatment is provided following a review of the client's previous treatment history at the salon (where it exists).
Clients shall be advised of any pre-treatment testing or preparation necessary in advance of scheduling the
treatment. In scheduling an appointment client information and contact details shall be recorded and the
details of the appointment confirmed with the client.
In scheduling appointments consideration shall be given to pre and post treatment set up and preparation and
any pre-treatment testing.
4.5 Client visit
4.5.1 General
All clients shall be dealt with in a courteous and professional manner at all times. On arrival they shall be
welcomed and the details of their treatment confirmed including the name of the beauty therapist who will be
working with them. Any specific client requirements identified at this time shall be noted and the beauty
therapist informed. If the client arrives early or there are any delays the client should be brought to a suitable
waiting area with seating. The client shall be informed of any reasons for the delay and when they can expect
to be treated.
4.5.2 Client consultation
A private comfortable area shall be available for the initial consultation with the client. The beauty therapist
shall provide advice or a recommendation on the type of treatment as well as highlight any possible contra-
indications and contra-actions. Factors to be addressed includes the following:
providing recommendations on the appropriate treatments and explaining what is involved;
providing a explanation about the treatment to be provided, outlining any possible side effects or
highlighting any known contra-indications;
providing information on costs of treatment(s) and any potential after care;
asking questions about skin care methods used by client at home and beauty treatments in beauty
salons;
finding out about clients health history including previous treatments, medications and supplements which
could interfere with any beauty treatment;
discussing client feedback and complaint procedures;
ensuring client confidentially.
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Other factors that contribute to the clients experience include:
positioning of client ensuring their comfort;
listening attentively to the client to determine their needs and expectations
asking open questions.
In offering any beauty therapy service the beauty therapist shall ensure that the client understands how results
will be achieved according to individual needs and expectations. Clients should be encouraged to ask
questions.
The client shall be informed by the beauty therapist of all contra-indications which may apply to their beauty
treatment. Any contra-indications for each treatment must be discussed with the client prior to the treatment-
taking place.
For advanced or beauty treatments where there is a high risk of injury, the client should be granted a minimum
of a 24 hours period of time for consideration after having been informed about the risks and/or contra-
indications, possible contra-actions and after care.
The need for any follow up appointments and aftercare advice (if required) shall be explained to the client
before the service is provided.
A record of the consultation with client addressing all the above shall be maintained and signed by the client
and the beauty therapist. This shall be updated and signed as necessary after each treatment for example
changes to health history etc. Where a change is reported by the client to their health history and/or
medication a review of the proposed treatment programme for the client shall be carried out and client,
consent needs to be re-confirmed.
See Annex C for a sample general client consent form.
The beauty therapist shall ensure all client records are treated as confidential and maintained in accordance
with relevant data protection legislation.
4.5.3 Pre-treatment testing
Pre-treatment testing shall be carried out where the product manufacturer recommends such a test in their
instructions or where the risk assessment for a treatment specifies pre-treatment testing. Pre-treatment testing
shall take place at least 24 hours before treatment or in accordance with manufacturer's instructions. Where
the manufacturer specifies pre-treatment test methods this shall be followed at a minimum. Pre-treatment
testing can include, but is not limited to
skin sensitivity tests (product),
thermal tests to determine reaction to hot and cold stimuli,
tactile test to determine client reaction to stimuli,
sample treatments.
NOTE Sample testing can include patch testing.
The test and the outcome shall be recorded in the client record. Any visible reaction on the skin is considered
as a positive result and shall exclude treatment.
Pre-treatment testing based on treatment requirements shall be carried out for each client at least once
annually. Where a change to a client's health history and/or medication is reported or where there is a change
to the clients treatment programme, pre-treatment testing shall be carried out again.
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4.5.4 Client referral and recommendations for alternative treatments
Following an initial consultation the beauty therapist determines if the client is suitable for the treatment.
Where necessary, consultation with more experienced beauty therapists should take place. Where a decision
is taken not to provide a treatment the client is informed outlining the reasons. Where necessary the client
should be advised to seek the opinion of a health care professional. Any decision taken to provide or withhold
the treatment including any referrals shall be recorded in the client record.
Should a contra-indication exist a suitable alternative treatment should be offered to the client where possible.
In cases of referral either to an alternative beauty services provider or to a health care professional, an
introductory letter should be provided where requested by the client.
For contra-indicated clients who are under the care of a health care professional permission shall be sought
from this professional before providing any beauty salon service. Consent from any health care professional
shall be obtained in writing and kept with the client record.
4.6 Delivery of treatment
During the delivery of any beauty treatment good hygiene practices shall apply. This shall include the
following:
provision of clean towels or other types of linen used for covering or protection of the client at the start of
each treatment;
provision of disposable covering for clients in order to minimize the risk of infection from undiagnosed skin
diseases or disorders;
use of single use applicators or use of separate containers for each client for oils, ointments, cream or
wax or any other cosmetic product used during a treatment;
washing or sanitizing of hands before starting a treatment and where a treatment is interrupted the beauty
therapist shall re-sanitize or re-wash their hands before resuming.
If the treatment involves skin penetration, the following shall apply:
topical application of antiseptic to the skin area prior to starting the treatment;
sterile equipment shall be used;
sterile packaging shall be opened just prior to starting the treatment;
sterile parts of the equipment that penetrate the skin shall not be handled;
use of disposable single use gloves such as surgical gloves.
Where penetration of the skin occurs as part of a treatment, all waste shall be considered potentially
hazardous and shall be handled and disposed of as per 6.3 Handling of chemicals and hazardous
substances.
During the delivery of any treatment the beauty therapist shall be aware of any client reaction such as pain
and skin erythema or reddening. If the reaction is not normal or indicates that something is wrong the
treatment shall be ended immediately.
4.7 Delivery of treatment – Client privacy and security of client’s property
The treatment area shall be partitioned and solely used for providing treatments. Suitable screening shall be
used to provide privacy to the client.
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A gown, wrap or other protective clothing shall be provided to protect client modesty during any treatment.
Client's personal boundaries shall be respected at all times. Client's permission shall be sought before
removing any garments in order to deliver a treatment. Storage shall be provided in the treatment area for
client's belongings.
4.8 Post treatment procedure
Gloves or other protective equipment if used shall be removed and hands shall be sanitised following each
treatment. Gloves or other protective equipment shall be appropriately disposed of. Following the delivery of
the treatment the client shall be asked if they are satisfied. The result of any client feedback shall be recorded
on the client consultation record. Where there is any complaint it shall be processed in line with the procedure
outlined in 4.10 Complaints.
Recommendations for aftercare shall be provided after the treatment. Where there is a higher risk of contra-
action following a treatment the aftercare advice shall be provided in writing. All after care advice and
documented advice provided to the client shall be recorded in the client consultation record. Where the client
is receiving a treatment (or course of treatments) on the first occasion they shall sign the treatment record
post treatment to acknowledge that they have received the recommended after care advice. Where
appropriate the client should be informed of additional services or products that may be of interest or improve
their experience. Sufficient time should be allowed for the client to prepare to leave the treatment area.
Once the client has left, prepare the treatment area for the next treatment by:
removing any disposable material;
replacing any gown, wrap or other protective clothing ensuring that they are clean and in good repair;
removing any non disposable material and preparing for laundry;
restocking supplies as necessary;
cleaning of the treatment area and any equipment shall be carried as per 5.7 and 6.4.
In laundering any protective materials the salon shall ensure sufficient cleaning to remove all soiling.
NOTE A minimum temperature of 60 degrees is recommended for laundering towels, gowns & uniforms etc. in order
to remove possible biological material such as blood or any product residue.
4.9 Client satisfaction
A client feedback survey shall be carried out a
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