ISO/IEC/IEEE 26531:2023
(Main)Systems and software engineering — Content management for product life cycle, user and service management information for users
Systems and software engineering — Content management for product life cycle, user and service management information for users
This document specifies requirements for efficient development and management of information produced — throughout the life cycle of a system and software product; — for the provision of information for users of systems and software; — for the management of IT and support services. This document is independent of the tools, protocols, and systems used for content management. It does not address configuration management of software assets. The content management process presented in Clauses 6 to 10 is a specialization (lower-level process) of the information management process specified in ISO/IEC/IEEE 15288 and ISO/IEC/IEEE 12207.
Ingénierie des systèmes et du logiciel — Gestion de contenu relatif aux informations concernant le cycle de vie du produit, l'utilisateur et la gestion de service, à destination des utilisateurs
General Information
Relations
Standards Content (Sample)
INTERNATIONAL ISO/
STANDARD IEC/IEEE
26531
Second edition
2023-03
Systems and software engineering —
Content management for product life
cycle, user and service management
information for users
Ingénierie des systèmes et du logiciel — Gestion de contenu relatif aux
informations concernant le cycle de vie du produit, l'utilisateur et la
gestion de service, à destination des utilisateurs
Reference number
ISO/IEC/IEEE 26531:2023(E)
© ISO/IEC 2023
© IEEE 2023
---------------------- Page: 1 ----------------------
ISO/IEC/IEEE 26531:2023(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2023
© IEEE 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO or IEEE at the
respective address below or ISO’s member body in the country of the requester.
ISO copyright office Institute of Electrical and Electronics Engineers, Inc
CP 401 • Ch. de Blandonnet 8 3 Park Avenue, New York
CH-1214 Vernier, Geneva NY 10016-5997, USA
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org Email: stds.ipr@ieee.org
Website: www.iso.org Website: www.ieee.org
Published in Switzerland
ii
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC/IEEE 26531:2023(E)
Contents Page
Foreword . vi
Introduction .viii
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms and definitions . 1
3.2 Abbreviated terms . 5
4 Conformance . 6
5 Component content management system development and implementation .6
6 Content management project initiation . 7
6.1 Developing a business case. 7
6.2 Defining requirements for a CCMS . 9
6.2.1 Requirements definition . 9
6.2.2 Output requirements . 9
6.2.3 Storage and retrieval requirements . 9
6.2.4 Assembly and linking requirements . 10
6.2.5 Writing, reviewing and workflow requirements . 11
7 Project planning for CCMS implementation .12
7.1 Implementation plan . 12
7.2 Information model .12
7.3 Information model specification . 13
7.4 Writing guidelines . 14
7.5 Automation-assisted reviews .15
7.6 Reuse strategy . 15
7.6.1 Content conditional processing . 15
7.6.2 Content inclusion . 15
7.6.3 Content variables . 16
7.7 Metadata schema . 16
7.7.1 General . 16
7.7.2 Administrative metadata . 17
7.7.3 Descriptive metadata . 18
7.7.4 Processing metadata . 18
7.8 Workflow . 18
7.8.1 Workflow specification . 18
7.8.2 Workflow approvals . 18
7.8.3 Translation workflow . 19
7.8.4 Workflow completion . . .20
7.9 Schedule of activities, deliverables, and responsibilities . 20
7.10 Training plan . 20
7.11 Style sheet development. 20
7.12 Pilot project specification . 20
7.13 Organizational rollout . 21
8 Content development.21
8.1 Content creation . 21
8.1.1 General . 21
8.1.2 Structured writing . 21
8.1.3 Unstructured writing . 21
8.1.4 Content granularity .22
8.2 Content conversion . 22
8.2.1 General .22
8.2.2 Microcontent .23
iii
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 3 ----------------------
ISO/IEC/IEEE 26531:2023(E)
9 Management and control .23
9.1 Managing quality .23
9.2 Review of content . 24
9.3 Approval of content . 25
9.4 Search and retrieval . 25
9.5 Localization and translation . 25
9.5.1 Translation management . 25
9.5.2 Content management for translation . 26
9.5.3 Publication of translated content . 26
9.5.4 Publication of multilingual content . 26
9.5.5 Translation of vector graphics . 26
9.6 Content deletion . 27
9.7 Content and component archiving . 27
10 Publication .28
10.1 Release management .28
10.2 Version management .28
10.3 Publication of content.29
11 Component content management system requirements .30
11.1 General .30
11.2 Component content management system framework .30
11.2.1 General storage requirements .30
11.2.2 Content types . 31
11.2.3 Metadata structures . 31
11.2.4 Administrative metadata . 31
11.2.5 Descriptive metadata . 31
11.2.6 Classification . . 32
11.2.7 Additional metadata requirements . 32
11.2.8 Organizational structures . 32
11.3 Component content management system management . 32
11.3.1 Component creation and modification . 32
11.3.2 Import/export.33
11.3.3 Bulk export . 33
11.3.4 Dependency export . 33
11.3.5 Archiving .34
11.4 Content object check-out and check in .34
11.4.1 General .34
11.4.2 Bulk check-out/check-in .34
11.4.3 Check-out and check-in after restart .34
11.5 Link management.34
11.6 Search . 35
11.6.1 General . 35
11.6.2 Full text search . 35
11.6.3 Metadata search . . 37
11.6.4 Structured search . 37
11.6.5 Advanced search capabilities . 37
11.7 Versioning .38
11.7.1 General .38
11.7.2 Branch and merge .38
11.7.3 Release management . 39
11.8 Graphics and multimedia management . 39
11.9 Component content management system administration .40
11.9.1 User administration .40
11.9.2 Security . . .40
11.10 Content creation and acquisition . 41
11.10.1 Writing interface . 41
11.10.2 Content and metadata functions . 41
11.10.3 Scientific notation and vector graphics . 42
iv
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/IEC/IEEE 26531:2023(E)
11.10.4 Writing integration . 42
11.10.5 Acquisition . 42
11.11 Workflow . 43
11.11.1 Workflow creation . 43
11.11.2 Workflow specification . 43
11.11.3 Workflow reporting.44
11.12 Content publication . 45
11.12.1 General . 45
11.12.2 Export to publishing support . 45
11.12.3 Centralized publishing support . 45
11.12.4 Publishing interface . . 45
11.12.5 XML publishing pipeline .46
11.12.6 Dynamic publishing .46
11.13 Localization and translation management .46
11.13.1 General .46
11.13.2 XLIFF support . 47
11.14 Component content management system interoperability . 47
11.14.1 General . 47
11.14.2 Libraries and frameworks . 47
11.14.3 Web services . 47
11.14.4 Application Programming Interface methods .48
11.14.5 Webhooks and triggers .49
Annex A (informative) Business case considerations for content management .50
Bibliography .52
IEEE notices and abstract .54
v
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 5 ----------------------
ISO/IEC/IEEE 26531:2023(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical
activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the
work.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed
for the different types of ISO/IEC documents should be noted. This document was drafted in
accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives or
www.iec.ch/members_experts/refdocs).
IEEE Standards documents are developed within the IEEE Societies and the Standards Coordinating
Committees of the IEEE Standards Association (IEEE-SA) Standards Board. The IEEE develops its
standards through a consensus development process, approved by the American National Standards
Institute, which brings together volunteers representing varied viewpoints and interests to achieve the
final product. Volunteers are not necessarily members of the Institute and serve without compensation.
While the IEEE administers the process and establishes rules to promote fairness in the consensus
development process, the IEEE does not independently evaluate, test, or verify the accuracy of any of
the information contained in its standards.
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents) or the IEC
list of patent declarations received (see https://patents.iec.ch).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html. In the IEC, see www.iec.ch/understanding-standards.
ISO/IEC/IEEE 26531 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 7, Software and systems engineering, in cooperation with the Systems and Software
Engineering Standards Committee of the IEEE Computer Society, under the Partner Standards
Development Organization cooperation agreement between ISO and IEEE.
This second edition cancels and replaces the first edition (ISO/IEC/IEEE 26531:2015), which has been
technically revised.
The main changes are as follows:
— addition of information on the development of microcontent;
— addition of mathematics and vector graphics;
— addition of classification of objects using metadata and taxonomies;
— addition of webhooks and triggers;
— addition of XML reviews using Schematron or other similar systems;
— addition of reporting capabilities;
vi
© I
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.