ISO 21401:2018
(Main)Tourism and related services — Sustainability management system for accommodation establishments — Requirements
Tourism and related services — Sustainability management system for accommodation establishments — Requirements
This document specifies environmental, social and economic requirements to implement a sustainability management system in accommodation establishments in the tourism sector. This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence. This document is applicable to any accommodation establishment, regardless of its type, size or location, that wishes to: a) implement, maintain and improve sustainable practices in their operations; b) ensure conformance with its defined sustainability policy.
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General Information
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Standards Content (Sample)
INTERNATIONAL ISO
STANDARD 21401
First edition
2018-12
Tourism and related services —
Sustainability management system
for accommodation establishments —
Requirements
Reference number
ISO 21401:2018(E)
©
ISO 2018
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ISO 21401:2018(E)
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© ISO 2018
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ii © ISO 2018 – All rights reserved
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ISO 21401:2018(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 6
4.1 Understanding the organization and its context . 6
4.2 Understanding the needs and expectations of interested parties . 6
4.3 Determining the scope of the sustainability management system . 7
4.4 Sustainability management system . 7
5 Leadership . 7
5.1 Leadership and commitment . 7
5.2 Policy . 7
5.3 Roles, responsibilities and authorities . 8
6 Planning . 8
6.1 Actions to address risks and opportunities . 8
6.1.1 General. 8
6.1.2 Issue identification and evaluation . 8
6.2 Sustainability objectives and planning to achieve them . 9
7 Support . 9
7.1 Resources .
...
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