This document establishes requirements and provides guidelines for “accessible tourism for all” with the aim of ensuring equal access and enjoyment of tourism by the widest range of people of all ages and abilities. This document provides information on the key aspects of policy making, strategy, infrastructure, products and services and is addressed to all stakeholders involved in the tourism supply chain, whether from the public or private sector. It applies at local, regional, national and international levels. NOTE      Stakeholders include, but are not limited to, public administrations, accommodation services, catering and restaurant services, transport, tour operators and travel agencies, MICE and leisure activities, as well as service providers from other economic sectors related to tourism, travel and destination management, including their contractors and suppliers.

  • Standard
    81 pages
    English language
    sale 15% off
  • Draft
    81 pages
    English language
    sale 15% off
  • Draft
    89 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This CWA will consist of two parts:
- Part 1: will be an endorsement of ISO/PAS 5643 Measures to reduce the spread of Covid-19 in the tourism industry
- Part 2: will include other elements not covered by the ISO/PAS in order to complement it with European needs.
The task of this Workshop is to identify gaps or additional requirements, elements, or sectors to be added to those outlined in CWA 5643 – Part 1.
In alignment with ISO DPAS 5643, the CWA will apply to the whole tourism value chain, including the following subsectors:
- Accommodation, including campsites, hostels, hotels and rural accommodation
- Catering services and restaurants
- Medical spas
- Golf courses
- Ski areas
- Yacht harbours and nautical activities
- Adventure and ecotourism
- Beaches
- Natural protected areas
- Unique public spaces
- Museums and heritage sites
- Night leisure
- Tourist bus companies, rent a car, cableway and tourism water transport
- Tourist guides
- Tourist information offices
- Tourist visits
- Travel agencies
- MICE tourism
- Theme and leisure parks (including water parks, animal parks (zoos and aquariums) and family entertainment centres.

  • Technical specification
    57 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This document provides a visual identity to be displayed by European tourist organizations in accordance with CWA 5643-1 and establishes requirements and guidance on the use of the visual identity.
This document also includes informative annexes relating to implementation (checklist), references to national standards and protocols and information addressed to the user of the service offered by the tourist organizations.

  • Technical specification
    24 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents. NOTE  This document does not address after-work practices of employees. This document applies to the whole tourism value chain, including the following 20 subsectors: accommodation adventure tourism and ecotourism beaches catering services golf services medical and wellness spas MICE tourism museums and heritage sites natural protected areas (NPAs) night leisure scuba diving ski areas theme and leisure parks NOTE  This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres. tourist transport tourist guides tourist visits tourist information offices travel agencies unique public spaces yacht harbours and nautical activities Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6. NOTE  The term tourist organization applies for all 20 subsectors.

  • Technical specification
    47 pages
    English language
    sale 15% off
  • Draft
    47 pages
    English language
    sale 15% off
  • Draft
    54 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This document establishes the requirements and recommendations for facilitators and healthcare providers in medical tourism. This document intends to ensure quality service provision for tourists in order to meet the expectations of tourists travelling for medical reasons as a primary motivation. This document does not apply to thalassotherapy centres, medical spas or wellness spas.

  • Standard
    19 pages
    English language
    sale 15% off
  • Draft
    19 pages
    English language
    sale 15% off

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

  • Standard
    29 pages
    English language
    sale 15% off

This document specifies environmental, social and economic requirements to implement a sustainability management system in accommodation establishments in the tourism sector. This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence. This document is applicable to any accommodation establishment, regardless of its type, size or location, that wishes to: a) implement, maintain and improve sustainable practices in their operations; b) ensure conformance with its defined sustainability policy.

  • Standard
    29 pages
    English language
    sale 15% off

This document specifies requirements for the provision of quality services at medical spas which use natural healing waters (except sea water) and other natural resources. This document does not cover decisions that correspond to the medical profession. This document does not apply to thalassotherapy centres or wellness spa centres.

  • Standard
    29 pages
    English language
    sale 15% off
  • Standard
    30 pages
    French language
    sale 15% off

ISO 20410:2017 sets out the minimum service level and equipment requirements for bareboats offered for charter on inland, coastal and/or offshore waters. It is applicable to any individual or organization that offers a bareboat for charter. ISO 20410:2017: · covers the safety of the bareboat and its occupants, but not associated sport or water-based recreational activities; · excludes boats that are provided with a skipper and/or crew and bareboats that do not have living accommodation; · does not establish the construction requirements for bareboats and equipment provided.

  • Standard
    15 pages
    English language
    sale 15% off
  • Standard
    17 pages
    French language
    sale 15% off

ISO 17679:2016 establishes the service requirements of a wellness spa, the main supporting processes and the quality of service to be provided to the client. ISO 17679:2016 can be used by all types and sizes of wellness spas even if it is part of another activity (e.g. accommodation facilities, fitness centres and hospitals). ISO 17679:2016 does not include any accommodation or food and beverage requirements. ISO 17679:2016 does not apply to medical spas and thalassotherapy centres. ISO 17679:2016 does not cover decisions that are related to medical professions, medical training or any religious aspects.

  • Standard
    16 pages
    English language
    sale 15% off
  • Standard
    17 pages
    French language
    sale 15% off

ISO/TS 13811:2015 provides guidelines for developing specifications aimed at reducing the negative impacts and increasing the positive impacts of accommodation establishments on the environment. ISO/TS 13811:2015 does not apply to campsites.

  • Technical specification
    7 pages
    English language
    sale 15% off

ISO 13810:2015 establishes general requirements for industrial tourism offered by service providers intending to transmit knowledge of production, scientific and technical activities, both present and past, based on processes, know-how, products or services. The requirements in ISO 13810:2015 are applicable to all the services of industrial tourism (visits and additional offer), dealing with living industry, industrial heritage, or a combination of both, including the facilities and equipment related to such services, as well as their internal operation. Technical specifications regarding tools and equipment used in these services are excluded.

  • Standard
    16 pages
    English language
    sale 15% off
  • Standard
    16 pages
    English language
    sale 15% off
  • Standard
    19 pages
    French language
    sale 15% off

ISO 17680:2015 establishes the requirements for the provision of services in thalassotherapy centres using marine environment's beneficial effects with curative or preventive purposes, aiming at ensuring -Good quality services responding to customer's implicit and explicit needs, -The respectful use of the thalassotherapy concept, -Very specifically, the implementation of hygiene and safety principles, and -The comfort to the customers. ISO 17680:2015 does not deal with the therapeutic virtues supposed to be offered by thalassotherapy nor does it cover decisions that correspond to the medical profession. ISO 17680:2015 does not apply to accommodation nor to catering services. It is understood that all national legal obligations especially regarding hygiene, health, consumers, and employees are to be fulfilled by the thalassotherapy centre.

  • Standard
    20 pages
    English language
    sale 15% off

ISO 18065:2015 establishes the requirements for tourist services provided directly by NPAA in order to satisfy visitors while giving priority to the NPA conservation objectives, excluding the marine protected areas. NOTE These NPAs can be publicly or privately managed, managed by the community or by NGO, or managed by a mixture of some or all of these possibilities.

  • Standard
    14 pages
    English language
    sale 15% off
  • Standard
    15 pages
    French language
    sale 15% off

ISO 13009:2015 establishes general requirements and recommendations for beach operators that offer tourist and visitor services. It provides guidance for both beach operators and users regarding the delivery of sustainable management and planning, beach ownership, sustainable infrastructure and service provision needs, including beach safety, information and communication, cleaning and waste removal. ISO 13009:2015 is applicable to beaches during the bathing season.

  • Standard
    35 pages
    English language
    sale 15% off
  • Standard
    35 pages
    English language
    sale 15% off
  • Standard
    38 pages
    French language
    sale 15% off

ISO 14785:2014 establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.

  • Standard
    11 pages
    English language
    sale 15% off
  • Standard
    11 pages
    English language
    sale 15% off
  • Standard
    12 pages
    French language
    sale 15% off
  • Standard
    12 pages
    French language
    sale 15% off

This European Standard specifies minimum requirements for the provision of professional tourist guide training and qualification programmes.
NOTE   The requirements for training programmes specified in this European Standard are minimal; they do not preclude the provision of additional training or the assessment of additional competencies.

  • Standard
    17 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This European Standard specifies minimum requirements for the provision of professional tourist guide training and qualification programmes.
NOTE   The requirements for training programmes specified in this European Standard are minimal; they do not preclude the provision of additional training or the assessment of additional competencies.

  • Standard
    17 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This CWA will consist of two parts:
- Part 1: will be an endorsement of ISO/PAS 5643 Measures to reduce the spread of Covid-19 in the tourism industry
- Part 2: will include other elements not covered by the ISO/PAS in order to complement it with European needs.
The task of this Workshop is to identify gaps or additional requirements, elements, or sectors to be added to those outlined in CWA 5643 – Part 1.
In alignment with ISO DPAS 5643, the CWA will apply to the whole tourism value chain, including the following subsectors:
- Accommodation, including campsites, hostels, hotels and rural accommodation
- Catering services and restaurants
- Medical spas
- Golf courses
- Ski areas
- Yacht harbours and nautical activities
- Adventure and ecotourism
- Beaches
- Natural protected areas
- Unique public spaces
- Museums and heritage sites
- Night leisure
- Tourist bus companies, rent a car, cableway and tourism water transport
- Tourist guides
- Tourist information offices
- Tourist visits
- Travel agencies
- MICE tourism
- Theme and leisure parks (including water parks, animal parks (zoos and aquariums) and family entertainment centres.

  • Technical specification
    57 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This document provides a visual identity to be displayed by European tourist organizations in accordance with CWA 5643-1 and establishes requirements and guidance on the use of the visual identity.
This document also includes informative annexes relating to implementation (checklist), references to national standards and protocols and information addressed to the user of the service offered by the tourist organizations.

  • Technical specification
    24 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This European Standard specifies requirements for language study tour providers, including schools, tour operators and agents.
In particular, this European Standard specifies quality service levels for classroom based face-to-face language teaching abroad, and any related services, including accommodation, leisure programme and travel services, that can make up language study programmes.

  • Standard
    17 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This European Standard specifies requirements for language study tour providers, including schools, tour operators and agents.
In particular, this European Standard specifies quality service levels for classroom based face-to-face language teaching abroad, and any related services, including accommodation, leisure programme and travel services, that can make up language study programmes.

  • Standard
    17 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This standard defines terms used in the tourism industry in relation to the various types of tourism accommodation and other related services.

  • Standard
    26 pages
    English, French and German language
    sale 10% off
    e-Library read for
    1 day

This standard provides terms used to describe facilities and services offered by providers of tourism services

  • Standard
    30 pages
    English, French and German language
    sale 10% off
    e-Library read for
    1 day

This standard provides terms used to describe facilities and services offered by providers of tourism services

  • Standard
    30 pages
    English, French and German language
    sale 10% off
    e-Library read for
    1 day
  • Draft
    56 pages
    English language
    sale 10% off
    e-Library read for
    1 day
  • Draft
    48 pages
    English language
    sale 15% off

This document establishes requirements and provides guidelines for “accessible tourism for all” with the aim of ensuring equal access and enjoyment of tourism by the widest range of people of all ages and abilities.
This document provides information on the key aspects of policy making, strategy, infrastructure, products and services and is addressed to all stakeholders involved in the tourism supply chain, whether from the public or private sector. It applies at local, regional, national and international levels.
NOTEÂ Â Â Â Â Â Stakeholders include, but are not limited to, public administrations, accommodation services, catering and restaurant services, transport, tour operators and travel agencies, MICE and leisure activities, as well as service providers from other economic sectors related to tourism, travel and destination management, including their contractors and suppliers.

  • Standard
    81 pages
    English language
    sale 15% off
  • Draft
    81 pages
    English language
    sale 15% off
  • Draft
    89 pages
    English language
    sale 10% off
    e-Library read for
    1 day

This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents.
NOTEÂ Â This document does not address after-work practices of employees.
This document applies to the whole tourism value chain, including the following 20 subsectors:
accommodation
adventure tourism and ecotourism
beaches
catering services
golf services
medical and wellness spas
MICE tourism
museums and heritage sites
natural protected areas (NPAs)
night leisure
scuba diving
ski areas
theme and leisure parks  
NOTEÂ Â This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres.
tourist transport
tourist guides
tourist visits
tourist information offices
travel agencies
unique public spaces
yacht harbours and nautical activities  
Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6.
NOTEÂ Â The term tourist organization applies for all 20 subsectors.

  • Technical specification
    47 pages
    English language
    sale 15% off
  • Draft
    47 pages
    English language
    sale 15% off
  • Draft
    54 pages
    English language
    sale 10% off
    e-Library read for
    1 day