ISO 44002:2019

Collaborative business relationship management systems — Guidelines on the implementation of ISO 44001

This document gives guidelines for organizations on implementing ISO 44001 (see Figure 3) in order to achieve successful collaborative business relationships, as well as helping organizations use and implement the framework specification effectively. This document explains what is intended by each requirement of ISO 44001, why each is important, and recommends approaches to take for their practical implementation. How to meet the requirements is individually evaluated and applied in the context of each organization. This document is applicable to any organization.

Systèmes de management collaboratif d'une relation d'affaire — Lignes directrices pour l'implementation de l'ISO 44001

General Information

• Status: Published
• Publication Date: 30-Sep-2019
• ICS: 03.100.01 - Company organization and management in general
• ICS: 03.100.70 - Management systems
• Technical Committee: ISO/TC 286 - Collaborative business relationship management
• Drafting Committee: ISO/TC 286 - Collaborative business relationship management
• Current Stage: 9020 - International Standard under periodical review
• Start Date: 15-Oct-2024
• Completion Date: 15-Oct-2024

Standards Content (Sample)

INTERNATIONAL ISO
STANDARD 44002
First edition
2019-10
Collaborative business relationship
management systems — Guidelines on
the implementation of ISO 44001
Systèmes de management collaboratif d'une relation d'affaire —
Lignes directrices pour l'implementation de l'ISO 44001
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved

Contents Page
Foreword .vii
Introduction .viii
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 2
3.1 Terms and definitions . 2
3.2 Abbreviated terms . 2
4 Context of the organization . 2
4.1 Understanding the organization and its context . 2
4.1.1 What: summary of the intent . 2
4.1.2 Why: explanation of relevance . 2
4.1.3 How: implementation guidance . 2
4.2 Understanding the needs and expectations of stakeholders . 3
4.2.1 What: summary of the intent . 3
4.2.2 Why: explanation of relevance . 3
4.2.3 How: implementation guidance . 3
4.3 Determining the scope of the collaborative business relationship management system . 3
4.3.1 What: summary of the intent . 3
4.3.2 Why: explanation of relevance . 3
4.3.3 How: implementation guidance . 3
4.4 Collaborative business relationship management system . 4
4.4.1 What: summary of the intent . 4
4.4.2 Why: explanation of relevance . 4
4.4.3 How: implementation guidance . 4
4.5 Creation of value . 4
4.5.1 What: summary of the intent . 4
4.5.2 Why: explanation of relevance . 4
4.5.3 How: implementation guidance . 4
5 Leadership . 5
5.1 Leadership and commitment . 5
5.1.1 What: summary of the intent . 5
5.1.2 Why: explanation of relevance . 5
5.1.3 How: implementation guidance . 5
5.2 Policy . 6
5.2.1 What: summary of the intent . 6
5.2.2 Why: explanation of relevance . 6
5.2.3 How: implementation guidance . 6
5.3 Organization roles, responsibilities and authorities . 7
5.3.1 Top management . 7
5.3.2 Establishment of an organizational governance structure . 7
5.3.3 Senior executive responsible . 8
6 Planning . 9
6.1 Actions to address risks and opportunities . 9
6.1.1 What: summary of the intent . 9
6.1.2 Why: explanation of relevance . 9
6.1.3 How: implementation guidance . 9
6.2 Collaborative business relationship objectives and planning to achieve them . 9
6.2.1 What: summary of the intent . 9
6.2.2 Why: explanation of relevance . 9
6.2.3 How: implementation guidance .10
6.3 Identification and prioritization of collaborative business relationships .10
6.3.1 General.10
6.3.2 Identification of opportunities for collaboration .11
7 Support .12
7.1 Resources .12
7.1.1 What: summary of the intent .12
7.1.2 Why: explanation of relevance .12
7.1.3 How: implementation guidance .12
7.2 Competence and behaviour .13
7.2.1 What: summary of the intent .13
7.2.2 Why: explanation of relevance .13
7.2.3 How: implementation guidance .13
7.3 Awareness .14
7.3.1 What: summary of the intent .14
7.3.2 Why: explanation of relevance .14
7.3.3 How: implementation guidance .14
7.4 Communication .14
7.4.1 What: summary of the intent .14
7.4.2 Why: explanation of relevance .14
7.4.3 How: implementation guidance .14
7.5 Documented information .15
7.5.1 General.15
7.5.2 Creating and updating .15
7.5.3 Control of documented information .15
7.5.4 Record of collaborative competencies .16
7.5.5 Corporate RMP .16
8 Operation .17
8.1 Operational planning and control .17
8.1.1 What: summary of the intent .17
8.1.2 Why: explanation of relevance .
...

INTERNATIONAL ISO
STANDARD 44002
First edition
2019-10
Collaborative business relationship
management systems — Guidelines on
the implementation of ISO 44001
Systèmes de management collaboratif d'une relation d'affaire —
Lignes directrices pour l'implementation de l'ISO 44001
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved

Contents Page
Foreword .vii
Introduction .viii
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 2
3.1 Terms and definitions . 2
3.2 Abbreviated terms . 2
4 Context of the organization . 2
4.1 Understanding the organization and its context . 2
4.1.1 What: summary of the intent . 2
4.1.2 Why: explanation of relevance . 2
4.1.3 How: implementation guidance . 2
4.2 Understanding the needs and expectations of stakeholders . 3
4.2.1 What: summary of the intent . 3
4.2.2 Why: explanation of relevance . 3
4.2.3 How: implementation guidance . 3
4.3 Determining the scope of the collaborative business relationship management system . 3
4.3.1 What: summary of the intent . 3
4.3.2 Why: explanation of relevance . 3
4.3.3 How: implementation guidance . 3
4.4 Collaborative business relationship management system . 4
4.4.1 What: summary of the intent . 4
4.4.2 Why: explanation of relevance . 4
4.4.3 How: implementation guidance . 4
4.5 Creation of value . 4
4.5.1 What: summary of the intent . 4
4.5.2 Why: explanation of relevance . 4
4.5.3 How: implementation guidance . 4
5 Leadership . 5
5.1 Leadership and commitment . 5
5.1.1 What: summary of the intent . 5
5.1.2 Why: explanation of relevance . 5
5.1.3 How: implementation guidance . 5
5.2 Policy . 6
5.2.1 What: summary of the intent . 6
5.2.2 Why: explanation of relevance . 6
5.2.3 How: implementation guidance . 6
5.3 Organization roles, responsibilities and authorities . 7
5.3.1 Top management . 7
5.3.2 Establishment of an organizational governance structure . 7
5.3.3 Senior executive responsible . 8
6 Planning . 9
6.1 Actions to address risks and opportunities . 9
6.1.1 What: summary of the intent . 9
6.1.2 Why: explanation of relevance . 9
6.1.3 How: implementation guidance . 9
6.2 Collaborative business relationship objectives and planning to achieve them . 9
6.2.1 What: summary of the intent . 9
6.2.2 Why: explanation of relevance . 9
6.2.3 How: implementation guidance .10
6.3 Identification and prioritization of collaborative business relationships .10
6.3.1 General.10
6.3.2 Identification of opportunities for collaboration .11
7 Support .12
7.1 Resources .12
7.1.1 What: summary of the intent .12
7.1.2 Why: explanation of relevance .12
7.1.3 How: implementation guidance .12
7.2 Competence and behaviour .13
7.2.1 What: summary of the intent .13
7.2.2 Why: explanation of relevance .13
7.2.3 How: implementation guidance .13
7.3 Awareness .14
7.3.1 What: summary of the intent .14
7.3.2 Why: explanation of relevance .14
7.3.3 How: implementation guidance .14
7.4 Communication .14
7.4.1 What: summary of the intent .14
7.4.2 Why: explanation of relevance .14
7.4.3 How: implementation guidance .14
7.5 Documented information .15
7.5.1 General.15
7.5.2 Creating and updating .15
7.5.3 Control of documented information .15
7.5.4 Record of collaborative competencies .16
7.5.5 Corporate RMP .16
8 Operation .17
8.1 Operational planning and control .17
8.1.1 What: summary of the intent .17
8.1.2 Why: explanation of relevance .
...