Collaborative business relationship management systems -- Guidelines on the implementation of ISO 44001

This document gives guidelines for organizations on implementing ISO 44001 (see Figure 3) in order to achieve successful collaborative business relationships, as well as helping organizations use and implement the framework specification effectively. This document explains what is intended by each requirement of ISO 44001, why each is important, and recommends approaches to take for their practical implementation. How to meet the requirements is individually evaluated and applied in the context of each organization. This document is applicable to any organization.

Systèmes de management collaboratif d'une relation d'affaire -- Lignes directrices pour l'implementation de l'ISO 44001

General Information

Status
Published
Publication Date
30-Sep-2019
Current Stage
6060 - International Standard published
Start Date
20-Aug-2019
Completion Date
01-Oct-2019
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ISO 44002:2019 - Collaborative business relationship management systems -- Guidelines on the implementation of ISO 44001
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INTERNATIONAL ISO
STANDARD 44002
First edition
2019-10
Collaborative business relationship
management systems — Guidelines on
the implementation of ISO 44001
Systèmes de management collaboratif d'une relation d'affaire —
Lignes directrices pour l'implementation de l'ISO 44001
Reference number
ISO 44002:2019(E)
ISO 2019
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ISO 44002:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

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on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
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Published in Switzerland
ii © ISO 2019 – All rights reserved
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ISO 44002:2019(E)
Contents Page

Foreword ......................................................................................................................................................................................................................................vii

Introduction ............................................................................................................................................................................................................................viii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms, definitions and abbreviated terms ................................................................................................................................ 2

3.1 Terms and definitions ....................................................................................................................................................................... 2

3.2 Abbreviated terms ............................................................................................................................................................................... 2

4 Context of the organization ....................................................................................................................................................................... 2

4.1 Understanding the organization and its context ....................................................................................................... 2

4.1.1 What: summary of the intent ................................................................................................................................ 2

4.1.2 Why: explanation of relevance ............................................................................................................................. 2

4.1.3 How: implementation guidance ......................................................................................................................... 2

4.2 Understanding the needs and expectations of stakeholders .......................................................................... 3

4.2.1 What: summary of the intent ................................................................................................................................ 3

4.2.2 Why: explanation of relevance ............................................................................................................................. 3

4.2.3 How: implementation guidance ......................................................................................................................... 3

4.3 Determining the scope of the collaborative business relationship management system ...... 3

4.3.1 What: summary of the intent ................................................................................................................................ 3

4.3.2 Why: explanation of relevance ............................................................................................................................. 3

4.3.3 How: implementation guidance ......................................................................................................................... 3

4.4 Collaborative business relationship management system ................................................................................ 4

4.4.1 What: summary of the intent ................................................................................................................................ 4

4.4.2 Why: explanation of relevance ............................................................................................................................. 4

4.4.3 How: implementation guidance ......................................................................................................................... 4

4.5 Creation of value .................................................................................................................................................................................... 4

4.5.1 What: summary of the intent ................................................................................................................................ 4

4.5.2 Why: explanation of relevance ............................................................................................................................. 4

4.5.3 How: implementation guidance ......................................................................................................................... 4

5 Leadership .................................................................................................................................................................................................................. 5

5.1 Leadership and commitment ..................................................................................................................................................... 5

5.1.1 What: summary of the intent ................................................................................................................................ 5

5.1.2 Why: explanation of relevance ............................................................................................................................. 5

5.1.3 How: implementation guidance ......................................................................................................................... 5

5.2 Policy ............................................................................................................................................................................................................... 6

5.2.1 What: summary of the intent ................................................................................................................................ 6

5.2.2 Why: explanation of relevance ............................................................................................................................. 6

5.2.3 How: implementation guidance ......................................................................................................................... 6

5.3 Organization roles, responsibilities and authorities .............................................................................................. 7

5.3.1 Top management ............................................................................................................................................................. 7

5.3.2 Establishment of an organizational governance structure ......................................................... 7

5.3.3 Senior executive responsible ................................................................................................................................. 8

6 Planning ......................................................................................................................................................................................................................... 9

6.1 Actions to address risks and opportunities ................................................................................................................... 9

6.1.1 What: summary of the intent ................................................................................................................................ 9

6.1.2 Why: explanation of relevance ............................................................................................................................. 9

6.1.3 How: implementation guidance ......................................................................................................................... 9

6.2 Collaborative business relationship objectives and planning to achieve them ............................... 9

6.2.1 What: summary of the intent ................................................................................................................................ 9

6.2.2 Why: explanation of relevance ............................................................................................................................. 9

6.2.3 How: implementation guidance ......................................................................................................................10

6.3 Identification and prioritization of collaborative business relationships ........................................10

6.3.1 General...................................................................................................................................................................................10

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ISO 44002:2019(E)

6.3.2 Identification of opportunities for collaboration ..............................................................................11

7 Support ........................................................................................................................................................................................................................12

7.1 Resources ..................................................................................................................................................................................................12

7.1.1 What: summary of the intent .............................................................................................................................12

7.1.2 Why: explanation of relevance ..........................................................................................................................12

7.1.3 How: implementation guidance ......................................................................................................................12

7.2 Competence and behaviour ......................................................................................................................................................13

7.2.1 What: summary of the intent .............................................................................................................................13

7.2.2 Why: explanation of relevance ..........................................................................................................................13

7.2.3 How: implementation guidance ......................................................................................................................13

7.3 Awareness ................................................................................................................................................................................................14

7.3.1 What: summary of the intent .............................................................................................................................14

7.3.2 Why: explanation of relevance ..........................................................................................................................14

7.3.3 How: implementation guidance ......................................................................................................................14

7.4 Communication ...................................................................................................................................................................................14

7.4.1 What: summary of the intent .............................................................................................................................14

7.4.2 Why: explanation of relevance ..........................................................................................................................14

7.4.3 How: implementation guidance ......................................................................................................................14

7.5 Documented information ............................................................................................................................................................15

7.5.1 General...................................................................................................................................................................................15

7.5.2 Creating and updating ..............................................................................................................................................15

7.5.3 Control of documented information ............................................................................................................15

7.5.4 Record of collaborative competencies .......................................................................................................16

7.5.5 Corporate RMP ...............................................................................................................................................................16

8 Operation ..................................................................................................................................................................................................................17

8.1 Operational planning and control .......................................................................................................................................17

8.1.1 What: summary of the intent .............................................................................................................................17

8.1.2 Why: explanation of relevance ..........................................................................................................................17

8.1.3 How: implementation guidance ......................................................................................................................17

8.2 Operational awareness (Stage 1) .........................................................................................................................................17

8.2.1 General...................................................................................................................................................................................17

8.2.2 Duties of SER ....................................................................................................................................................................18

8.2.3 Application and validation of operational governance structure .......................................18

8.2.4 Identification of operational objectives and value ..........................................................................19

8.2.5 Establishment of value analysis process ..................................................................................................19

8.2.6 Identification and prioritization of collaborative business relationships ...................20

8.2.7 Development of competencies and behaviour ....................................................................................20

8.2.8 Initial risk assessment .............................................................................................................................................21

8.2.9 Establishment of the RMP .....................................................................................................................................22

8.3 Knowledge (Stage 2) .......................................................................................................................................................................23

8.3.1 General...................................................................................................................................................................................23

8.3.2 Strategy and business case...................................................................................................................................24

8.3.3 Identification of key individuals' competence and behaviour...............................................27

8.3.4 Knowledge management .......................................................................................................................................27

8.3.5 Supply chain and extended enterprise risks and opportunities ..........................................29

8.3.6 Implementation of risk management process ....................................................................................29

8.3.7 Evaluation of the business case .................. ......................................................................................................31

8.3.8 Incorporation of knowledge into the RMP .............................................................................................32

8.4 Internal assessment (Stage 3) ................................................................................................................................................32

8.4.1 General...................................................................................................................................................................................32

8.4.2 Capability and environment for collaboration ....................................................................................33

8.4.3 Assessment of strengths and weaknesses ..............................................................................................33

8.4.4 Assessment of collaborative profile .............................................................................................................34

8.4.5 Appointment of collaborative leadership ................................................................................................35

8.4.6 Definition of partner selection criteria ......................................................................................................36

8.4.7 Implementation of the RMP ................................................................................................................................37

8.5 Partner selection (Stage 4) ........................................................................................................................................................38

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ISO 44002:2019(E)

8.5.1 General...................................................................................................................................................................................38

8.5.2 Nomination of potential collaborative partners ................................................................................38

8.5.3 Partner evaluation and selection ....................................................................................................................39

8.5.4 Development of engagement and negotiation strategy for collaboration ...................40

8.5.5 Initial engagement with potential partners ..........................................................................................41

8.5.6 Assessment of joint objectives ..........................................................................................................................41

8.5.7 Assessment of joint exit strategy ....................................................................................................................42

8.5.8 Selection of preferred partners ........................................................................................................................42

8.5.9 Initiation of joint RMP ..............................................................................................................................................43

8.6 Working together (Stage 5) .......................................................................................................................................................43

8.6.1 General...................................................................................................................................................................................43

8.6.2 Establishment of the joint governance structure .............................................................................44

8.6.3 Joint knowledge management process ......................................................................................................49

8.6.4 Establish joint risk management process ...............................................................................................50

8.6.5 Operational process and systems review ................................................................................................51

8.6.6 Measurement of delivery and performance ..........................................................................................52

8.6.7 Improvement of organizational collaborative competence .....................................................52

8.6.8 Establishment of a joint issue resolution process ............................................................................54

8.6.9 Establishment of a joint exit strategy .........................................................................................................55

8.6.10 Agreements or contracting arrangements .............................................................................................57

8.6.11 Establishment and implementation of the joint RMP ...................................................................60

8.7 Value creation (Stage 6) ...............................................................................................................................................................60

8.7.1 General...................................................................................................................................................................................60

8.7.2 Establishment of the value creation process ........................................................................................61

8.7.3 Identification of improvement and setting of targets ...................................................................62

8.7.4 Use of learning from experience .....................................................................................................................63

8.7.5 Updating of the joint RMP .....................................................................................................................................64

8.8 Staying together (Stage 7) ..........................................................................................................................................................64

8.8.1 General...................................................................................................................................................................................64

8.8.2 Oversight by the SERs ...............................................................................................................................................65

8.8.3 Management of the joint relationship ........................................................................................................65

8.8.4 Implementation of monitoring of behaviour and trust indicators ....................................66

8.8.5 Continual value creation ........................................................................................................................................68

8.8.6 Delivery of joint objectives ...................................................................................................................................68

8.8.7 Analysis of results ........................................................................................................................................................69

8.8.8 Issue resolution..............................................................................................................................................................69

8.8.9 Maintenance of the joint exit strategy ........................................................................................................70

8.8.10 Maintenance of the joint RMP ...........................................................................................................................71

8.9 Exit strategy activation (Stage 8) .........................................................................................................................................72

8.9.1 General...................................................................................................................................................................................72

8.9.2 Initiation of disengagement ................................................................................................................................73

8.9.3 Business continuity ....................................................................................................................................................73

8.9.4 Evaluation of the relationship ...........................................................................................................................74

8.9.5 Future opportunities .................................................................................................................................................75

8.9.6 Review and updating of the RMPs .................................................................................................................75

9 Performance evaluation ............................................................................................................................................................................76

9.1 Monitoring, measurement, analysis and evaluation ............................................................................................76

9.1.1 General...................................................................................................................................................................................76

9.1.2 Exit evaluation ................................................................................................................................................................76

9.2 Internal audit .........................................................................................................................................................................................77

9.2.1 General...................................................................................................................................................................................77

9.2.2 Conduct internal audits/planning and maintaining audit programmes ......................77

9.3 Management review ........................................................................................................................................................................78

9.3.1 What: summary of the intent .............................................................................................................................78

9.3.2 Why: explanation of relevance ..........................................................................................................................78

9.3.3 How: implementation guidance ......................................................................................................................78

10 Improvement .........................................................................................................................................................................................................78

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10.1 Nonconformity and corrective action ..............................................................................................................................78

10.1.1 What: summary of the intent .............................................................................................................................78

10.1.2 Why: explanation of relevance ..........................................................................................................................79

10.1.3 How: implementation guidance ......................................................................................................................79

10.2 Continual improvement ...............................................................................................................................................................79

10.2.1 What: summary of the intent ..........
...

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