This document gives guidance on how to promote and implement gender equality and women’s empowerment. It offers guidelines for organizations to develop the capabilities to achieve a culture of gender equality and women’s empowerment. The guidelines include the framework, resources, policies, tools and good practices enabling contextualization, promotion and implementation of gender equality.
This document focuses on the inequality resulting from the gender specific roles assigned to women, girls, men and boys and is applicable to all types of organisations - public or private, regardless of their size, location and field of activity. This document does not address the specific aspects of relations with labour unions or work councils, countries specific compliance and legal requirements on gender diversity.
Note: Please refer to 3.5 (now) definition of gender and 3.21 (now) definition of diversity

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This document gives guidance on how to promote and implement gender equality and women’s empowerment. It provides guidelines for organizations to develop the capabilities to achieve a culture of gender equality and women’s empowerment. The guidelines include the framework, resources, policies, tools and good practices for contextualizing, promoting and implementing gender equality. This document focuses on the inequality resulting from the gender specific roles assigned to women, girls, men and boys and is applicable to all types of organizations (public or private), regardless of their size, location or field of activity. This document does not address the specific aspects of relations with labour unions or work councils, nor the country-specific regulations and compliance relating to gender diversity.

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This document gives guidance on evaluating the establishment of governance conditions and on the application of governance principles with consideration for the ISO 37000 key aspects of practice. It sets out the concept of governance maturity and its measurement and provides a governance maturity measurement framework, associated governance maturity scale and a governance maturity model.
This document is applicable to all types and sizes of organizations no matter their location.

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This document gives guidance on evaluating the establishment of governance conditions and on the application of governance principles with consideration for the ISO 37000 key aspects of practice. It sets out the concept of governance maturity and its measurement and provides a governance maturity measurement framework, associated governance maturity scale and a governance maturity model. This document is applicable to all types and sizes of organizations no matter their location.

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IEC SRD 63416:2023 describes ethical considerations that are relevant when developing AAL systems and AAL services.
This document covers AAL-specific issues related to AI that supplement those ethical considerations already addressed in other AI documents. Examples include the WHO and OECD principles of AI and those of the High-Level Expert Group on Artificial Intelligence set up by the European Commission.
This document analyses whether these frameworks for the governance of AI are sufficient to meet the requirements of the AAL environment and in particular to meet the needs of AAL care recipients.
The objective of the ethical assessment is to create concrete and clear ethical guidelines that can be used as checklists in AAL service and system platform design, development and implementation.

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This document gives guidance on internal investigations within organizations, including: — the principles; — support for investigations; — establishment of the policy, procedures, processes and standards for carrying out and reporting on an investigation; — the reporting of investigation results; — the application of remedial measures. This document is applicable to all organizations regardless of type, size, location, structure or purpose. NOTE See Annex A for guidance on the use of this document.

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This document specifies requirements and guidance for buyer organizations, with regards to integrity and accountability in public procurement activities from identification of needs throughout the delivering of goods, services or work contracts.
This document is applicable to use by:
a)   buyer organizations;
b)   contributors;
c)   decision makers.
This document can have an impact on:
-   individuals;
-   suppliers and individuals acting in support of or on behalf of suppliers, including subcontractors; the official bodies of the member states and of the European organizations which intervene, directly or indirectly, in the public procurement process;
-   organizations representing suppliers at the member state or European levels.
NOTE   Further guidance for the interpretation and application of the scope and requirements of this document is provided in Annex A.

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This document specifies requirements and guidance for buyer organizations, with regards to integrity and accountability in public procurement processes from the identification of needs throughout the delivering of goods, services or work contracts.
This document is applicable to use by:
a) buyer organizations;
b) contributors;
c) decision makers and their staff.
This document can have an impact on:
- individuals;
- suppliers and individuals acting in support of or on behalf of suppliers, including subcontractors; the official bodies of the member states and of the European organizations which intervene, directly or indirectly, in the public procurement process;
- organizations representing suppliers at the member state or European levels.
NOTE Further guidance for the interpretation and application of the scope and requirements of this document is provided in Annex A.

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This document specifies the competence requirements for personnel involved in the audit and certification process for compliance management systems (CMS). It complements the existing requirements of ISO/IEC 17021‑1.

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This document gives guidelines for establishing, implementing and maintaining an effective whistleblowing management system based on the principles of trust, impartiality and protection in the following four steps:
a) receiving reports of wrongdoing;
b) assessing reports of wrongdoing;
c) addressing reports of wrongdoing;
d) concluding whistleblowing cases.
The guidelines of this document are generic and intended to be applicable to all organizations, regardless of type, size, nature of activity, and whether in the public, private or not-for profit sectors.
The extent of application of these guidelines depends on the factors specified in 4.1, 4.2 and 4.3. The whistleblowing management system can be stand-alone or can be used as part of an overall management system.

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This document provides guidelines to develop long-term strategies (roadmaps) for innovating responsibly, thereby helping organizations to achieve socially desirable outcomes from their innovation processes.
These roadmaps encourage a “responsibility-by-design” approach that integrates considerations of technical, ethical, social, environmental, and economic aspects all along the research, development, and design process leading to an innovation.
The document aims at all organizations and agents involved in planning and performing research and innovation and technological development.
The focus is on innovation enabled by transformative technologies.
This document has been designed to be consistent with, and to support, as much as possible, existing management system standards and management/governance standards (e.g. EN ISO 9001). Particular attention has been given to social responsibility (i.e. EN ISO 26000).
This document has been designed to be consistent with, and to support, as much as possible, existing management system standards and management/governance standards (e.g. EN ISO 9001). Particular attention has been given to social responsibility (i.e. EN ISO 26000).

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This document gives guidance on the governance of organizations. It provides principles and key aspects
of practices to guide governing bodies and governing groups on how to meet their responsibilities so
that the organizations they govern can fulfil their purpose. It is also intended for stakeholders involved
in, or impacted by, the organization and its governance.
It is applicable to all organizations regardless of type, size, location, structure or purpose.

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This document provides guidelines to develop long-term strategies (roadmaps) for innovating responsibly, thereby helping organizations to achieve socially desirable outcomes from their innovation processes.
These roadmaps encourage a “responsibility-by-design” approach that integrates considerations of technical, ethical, social, environmental, and economic aspects all along the research, development, and design process leading to an innovation.
The document aims at all organizations and agents involved in planning and performing research and innovation and technological development.
The focus is on innovation enabled by transformative technologies.
This document has been designed to be consistent with, and to support, as much as possible, existing management system standards and management/governance standards (e.g. EN ISO 9001). Particular attention has been given to social responsibility (i.e. EN ISO 26000).
This document has been designed to be consistent with, and to support, as much as possible, existing management system standards and management/governance standards (e.g. EN ISO 9001). Particular attention has been given to social responsibility (i.e. EN ISO 26000).

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This document gives guidance on the governance of organizations. It provides principles and key aspects of practices to guide governing bodies and governing groups on how to meet their responsibilities so that the organizations they govern can fulfil their purpose. It is also intended for stakeholders involved in, or impacted by, the organization and its governance. It is applicable to all organizations regardless of type, size, location, structure or purpose.

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This document gives guidelines for establishing, implementing and maintaining an effective whistleblowing management system based on the principles of trust, impartiality and protection in the following four steps: a) receiving reports of wrongdoing; b) assessing reports of wrongdoing; c) addressing reports of wrongdoing; d) concluding whistleblowing cases. The guidelines of this document are generic and intended to be applicable to all organizations, regardless of type, size, nature of activity, and whether in the public, private or not-for profit sectors. The extent of application of these guidelines depends on the factors specified in 4.1, 4.2 and 4.3. The whistleblowing management system can be stand-alone or can be used as part of an overall management system.

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ISO 26000:2010 provides guidance to all types of organizations, regardless of their size or location, on:
       concepts, terms and definitions related to social responsibility;
       the background, trends and characteristics of social responsibility;
       principles and practices relating to social responsibility;
       the core subjects and issues of social responsibility;
       integrating, implementing and promoting socially responsible behaviour throughout the organization and, through its policies and practices, within its sphere of influence;
       identifying and engaging with stakeholders; and
       communicating commitments, performance and other information related to social responsibility.
ISO 26000:2010 is intended to assist organizations in contributing to sustainable development. It is intended to encourage them to go beyond legal compliance, recognizing that compliance with law is a fundamental duty of any organization and an essential part of their social responsibility. It is intended to promote common understanding in the field of social responsibility, and to complement other instruments and initiatives for social responsibility, not to replace them.
In applying ISO 26000:2010, it is advisable that an organization take into consideration societal, environmental, legal, cultural, political and organizational diversity, as well as differences in economic conditions, while being consistent with international norms of behaviour.
ISO 26000:2010 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose and a misuse of ISO 26000:2010. As ISO 26000:2010 does not contain requirements, any such certification would not be a demonstration of conformity with ISO 26000:2010.
ISO 26000:2010 is intended to provide organizations with guidance concerning social responsibility and can be used as part of public policy activities. However, for the purposes of the Marrakech Agreement establishing the World Trade Organization (WTO), it is not intended to be interpreted as an “international standard”, “guideline” or “recommendation”, nor is it intended to provide a basis for any presumption or finding that a measure is consistent with WTO obligations. Further, it is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.
ISO 26000:2010 is not intended to prevent the development of national standards that are more specific, more demanding, or of a different type.

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This document specifies requirements and provides guidelines for establishing, developing, implementing, evaluating, maintaining and improving an effective compliance management system within an organization.
This document is applicable to all types of organizations regardless of the type, size and nature of the activity, as well as whether the organization is from the public, private or non-profit sector.
All requirements specified in this document that refer to a governing body apply to top management in cases where an organization does not have a governing body as a separate function.

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This document specifies requirements and provides guidelines for establishing, developing, implementing, evaluating, maintaining and improving an effective compliance management system within an organization. This document is applicable to all types of organizations regardless of the type, size and nature of the activity, as well as whether the organization is from the public, private or non-profit sector. All requirements specified in this document that refer to a governing body apply to top management in cases where an organization does not have a governing body as a separate function.

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ISO 26000:2010 provides guidance to all types of organizations, regardless of their size or location, on:
concepts, terms and definitions related to social responsibility;
the background, trends and characteristics of social responsibility;
principles and practices relating to social responsibility;
the core subjects and issues of social responsibility;
integrating, implementing and promoting socially responsible behaviour throughout the organization and, through its policies and practices, within its sphere of influence;
identifying and engaging with stakeholders; and
communicating commitments, performance and other information related to social responsibility.
ISO 26000:2010 is intended to assist organizations in contributing to sustainable development. It is intended to encourage them to go beyond legal compliance, recognizing that compliance with law is a fundamental duty of any organization and an essential part of their social responsibility. It is intended to promote common understanding in the field of social responsibility, and to complement other instruments and initiatives for social responsibility, not to replace them.
In applying ISO 26000:2010, it is advisable that an organization take into consideration societal, environmental, legal, cultural, political and organizational diversity, as well as differences in economic conditions, while being consistent with international norms of behaviour.
ISO 26000:2010 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose and a misuse of ISO 26000:2010. As ISO 26000:2010 does not contain requirements, any such certification would not be a demonstration of conformity with ISO 26000:2010.
ISO 26000:2010 is intended to provide organizations with guidance concerning social responsibility and can be used as part of public policy activities. However, for the purposes of the Marrakech Agreement establishing the World Trade Organization (WTO), it is not intended to be interpreted as an “international standard”, “guideline” or “recommendation”, nor is it intended to provide a basis for any presumption or finding that a measure is consistent with WTO obligations. Further, it is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.
ISO 26000:2010 is not intended to prevent the development of national standards that are more specific, more demanding, or of a different type.

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This document provides guidance on using ISO 26000:2010 in the food chain by focusing on the major aspects from its seven core subjects, namely organizational governance, human rights, labour practices, environment, fair operating practices, consumer issues and community involvement and development The main objective is to help organizations in the food chain, regardless of their size or location, to draw up a list of recommendations and move towards a more socially responsible behaviour.

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This document specifies requirements and provides guidance for establishing, implementing,
maintaining, reviewing and improving an anti-bribery management system. The system can be standalone
or can be integrated into an overall management system. This document addresses the following
in relation to the organization’s activities:
— bribery in the public, private and not-for-profit sectors;
— bribery by the organization;
— bribery by the organization’s personnel acting on the organization’s behalf or for its benefit;
— bribery by the organization’s business associates acting on the organization’s behalf or for its
benefit;
— bribery of the organization;
— bribery of the organization’s personnel in relation to the organization’s activities;
— bribery of the organization’s business associates in relation to the organization’s activities;
— direct and indirect bribery (e.g. a bribe offered or accepted through or by a third party).
This document is applicable only to bribery. It sets out requirements and provides guidance for a
management system designed to help an organization to prevent, detect and respond to bribery and
comply with anti-bribery laws and voluntary commitments applicable to its activities.
This document does not specifically address fraud, cartels and other anti-trust/competition offences,
money-laundering or other activities related to corrupt practices, although an organization can choose
to extend the scope of the management system to include such activities.
The requirements of this document are generic and are intended to be applicable to all organizations
(or parts of an organization), regardless of type, size and nature of activity, and whether in the public,
private or not-for-profit sectors. The extent of application of these requirements depends on the factors
specified in 4.1, 4.2 and 4.5.
NOTE 1 See Clause A.2 for guidance.
NOTE 2 The measures necessary to prevent, detect and mitigate the risk of bribery by the organization can be
different from the measures used to prevent, detect and respond to bribery of the organization (or its personnel
or business associates acting on the organization’s behalf). See A.8.4 for guidance.

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ISO 37001:2016 specifies requirements and provides guidance for establishing, implementing, maintaining, reviewing and improving an anti-bribery management system. The system can be stand-alone or can be integrated into an overall management system. ISO 37001:2016 addresses the following in relation to the organization's activities: · bribery in the public, private and not-for-profit sectors; · bribery by the organization; · bribery by the organization's personnel acting on the organization's behalf or for its benefit; · bribery by the organization's business associates acting on the organization's behalf or for its benefit; · bribery of the organization; · bribery of the organization's personnel in relation to the organization's activities; · bribery of the organization's business associates in relation to the organization's activities; · direct and indirect bribery (e.g. a bribe offered or accepted through or by a third party). ISO 37001:2016 is applicable only to bribery. It sets out requirements and provides guidance for a management system designed to help an organization to prevent, detect and respond to bribery and comply with anti-bribery laws and voluntary commitments applicable to its activities. ISO 37001:2016 does not specifically address fraud, cartels and other anti-trust/competition offences, money-laundering or other activities related to corrupt practices, although an organization can choose to extend the scope of the management system to include such activities. The requirements of ISO 37001:2016 are generic and are intended to be applicable to all organizations (or parts of an organization), regardless of type, size and nature of activity, and whether in the public, private or not-for-profit sectors. The extent of application of these requirements depends on the factors specified in 4.1, 4.2 and 4.5.

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This Technical Specification provides a guidance for the responsible development of nanotechnologies taking into account:
-   Board Accountability;
-   Stakeholder Involvement;
-   Worker Health and Safety;
-   Benefits to and Risks for Public Health, Safety and the Environment;
-   Wider Social and Ethical Implications and Impacts;
-   Engagement with Business Partners;
-   Transparency and Disclosure.
NOTE 1   This Technical Specification contributes to social responsibility as defined in ISO 26000:2010.
NOTE 2   Nanotechnology activities include industrial production, R&D, services, and marketing of products.
This Technical Specification neither covers labelling and advertising aspects nor is it intended for certification purposes, nor does it imply any legally binding agreements.
This Technical Specification intends to cover nanotechnology activities involving manufactured nanomaterials, and where relevant incidental nanomaterials.

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This International Standard provides guidance to all types of organizations, regardless of their size or location, on:
a) concepts, terms and definitions related to social responsibility;
b) the background, trends and characteristics of social responsibility;
c) principles and practices relating to social responsibility;
d) the core subjects and issues of social responsibility;
e) integrating, implementing and promoting socially responsible behaviour throughout the organization and, through its policies and practices, within its sphere of influence;
f) identifying and engaging with stakeholders; and
g) communicating commitments, performance and other information related to social responsibility.
This International Standard is intended to assist organizations in contributing to sustainable development. It is intended to encourage them to go beyond legal compliance, recognizing that compliance with law is a fundamental duty of any organization and an essential part of their social responsibility. It is intended to promote common understanding in the field of social responsibility, and to complement other instruments and initiatives for social responsibility, not to replace them. In applying this International Standard, it is advisable that an organization take into consideration societal, environmental, legal, cultural, political and organizational diversity, as well as differences in economic conditions, while being consistent with international norms of behaviour. This International Standard is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose and a misuse of this International Standard. As this International Standard does not contain requirements, any such certification would not be a demonstration of conformity with this International Standard. This International Standard is intended to provide organizations with guidance concerning social responsibility and can be used as part of public policy activities. However, for the purposes of the Marrakech Agreement establishing the World Trade Organization (WTO), it is not intended to be interpreted as an “international standard”, “guideline” or “recommendation”, nor is it intended to provide a basis for any presumption or finding that a measure is consistent with WTO obligations. Further, it is not intended to provide a basis for legal
actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law. This International Standard is not intended to prevent the development of national standards that are more specific, more demanding, or of a different type.

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ISO 26000:2010 provides guidance to all types of organizations, regardless of their size or location, on: concepts, terms and definitions related to social responsibility; the background, trends and characteristics of social responsibility; principles and practices relating to social responsibility; the core subjects and issues of social responsibility; integrating, implementing and promoting socially responsible behaviour throughout the organization and, through its policies and practices, within its sphere of influence; identifying and engaging with stakeholders; and communicating commitments, performance and other information related to social responsibility. ISO 26000:2010 is intended to assist organizations in contributing to sustainable development. It is intended to encourage them to go beyond legal compliance, recognizing that compliance with law is a fundamental duty of any organization and an essential part of their social responsibility. It is intended to promote common understanding in the field of social responsibility, and to complement other instruments and initiatives for social responsibility, not to replace them. In applying ISO 26000:2010, it is advisable that an organization take into consideration societal, environmental, legal, cultural, political and organizational diversity, as well as differences in economic conditions, while being consistent with international norms of behaviour. ISO 26000:2010 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose and a misuse of ISO 26000:2010. As ISO 26000:2010 does not contain requirements, any such certification would not be a demonstration of conformity with ISO 26000:2010. ISO 26000:2010 is intended to provide organizations with guidance concerning social responsibility and can be used as part of public policy activities. However, for the purposes of the Marrakech Agreement establishing the World Trade Organization (WTO), it is not intended to be interpreted as an “international standard”, “guideline” or “recommendation”, nor is it intended to provide a basis for any presumption or finding that a measure is consistent with WTO obligations. Further, it is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law. ISO 26000:2010 is not intended to prevent the development of national standards that are more specific, more demanding, or of a different type.

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ISO 37001:2016 specifies requirements and provides guidance for establishing, implementing, maintaining, reviewing and improving an anti-bribery management system. The system can be stand-alone or can be integrated into an overall management system. ISO 37001:2016 addresses the following in relation to the organization's activities:
· bribery in the public, private and not-for-profit sectors;
· bribery by the organization;
· bribery by the organization's personnel acting on the organization's behalf or for its benefit;
· bribery by the organization's business associates acting on the organization's behalf or for its benefit;
· bribery of the organization;
· bribery of the organization's personnel in relation to the organization's activities;
· bribery of the organization's business associates in relation to the organization's activities;
· direct and indirect bribery (e.g. a bribe offered or accepted through or by a third party).
ISO 37001:2016 is applicable only to bribery. It sets out requirements and provides guidance for a management system designed to help an organization to prevent, detect and respond to bribery and comply with anti-bribery laws and voluntary commitments applicable to its activities.
ISO 37001:2016 does not specifically address fraud, cartels and other anti-trust/competition offences, money-laundering or other activities related to corrupt practices, although an organization can choose to extend the scope of the management system to include such activities.
The requirements of ISO 37001:2016 are generic and are intended to be applicable to all organizations (or parts of an organization), regardless of type, size and nature of activity, and whether in the public, private or not-for-profit sectors. The extent of application of these requirements depends on the factors specified in 4.1, 4.2 and 4.5.

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This document will provide guidance for use for establishing, developing, implementing, evaluating, maintaining and improving an effective anti-fraud management system. The guidance will be generic and applicable to all organizations, regardless of type, size and nature of activity, and whether in the public, private or not-for-profit sectors. The guidance will include: • creation and maintenance of a fraud risk recognition, tracking and monitoring environment within an organisation including proactive control systems, protocols and procedures; • mitigation of internal and external fraud against, and by, the organization; • detection of fraud in the event that pre-emptive counter-fraud strategies, protocols and procedures fail to identify and trace incidents; • effective response to fraud events so that - lessons are learned that can be applied to the mitigation framework, - reputational harm to the organisation can be minimised and restored, - funds lost to fraud can be recovered. This is a Type B management system standard.

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This document will provide guidance for use for establishing, developing, implementing, evaluating, maintaining and improving an effective anti-fraud management system. The guidance will be generic and applicable to all organizations, regardless of type, size and nature of activity, and whether in the public, private or not-for-profit sectors. The guidance will include: • creation and maintenance of a fraud risk recognition, tracking and monitoring environment within an organisation including proactive control systems, protocols and procedures; • mitigation of internal and external fraud against, and by, the organization; • detection of fraud in the event that pre-emptive counter-fraud strategies, protocols and procedures fail to identify and trace incidents; • effective response to fraud events so that - lessons are learned that can be applied to the mitigation framework, - reputational harm to the organisation can be minimised and restored, - funds lost to fraud can be recovered. This is a Type B management system standard.

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ISO 37001:2016 specifies requirements and provides guidance for establishing, implementing, maintaining, reviewing and improving an anti-bribery management system. The system can be stand-alone or can be integrated into an overall management system. ISO 37001:2016 addresses the following in relation to the organization's activities: · bribery in the public, private and not-for-profit sectors; · bribery by the organization; · bribery by the organization's personnel acting on the organization's behalf or for its benefit; · bribery by the organization's business associates acting on the organization's behalf or for its benefit; · bribery of the organization; · bribery of the organization's personnel in relation to the organization's activities; · bribery of the organization's business associates in relation to the organization's activities; · direct and indirect bribery (e.g. a bribe offered or accepted through or by a third party). ISO 37001:2016 is applicable only to bribery. It sets out requirements and provides guidance for a management system designed to help an organization to prevent, detect and respond to bribery and comply with anti-bribery laws and voluntary commitments applicable to its activities. ISO 37001:2016 does not specifically address fraud, cartels and other anti-trust/competition offences, money-laundering or other activities related to corrupt practices, although an organization can choose to extend the scope of the management system to include such activities. The requirements of ISO 37001:2016 are generic and are intended to be applicable to all organizations (or parts of an organization), regardless of type, size and nature of activity, and whether in the public, private or not-for-profit sectors. The extent of application of these requirements depends on the factors specified in 4.1, 4.2 and 4.5.

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IWA 26:2017 provides guidance on using ISO 26000:2010 to organizations that have implemented one or more ISO management system standards (MSS). It also provides guidance on how to apply a management system approach when using ISO 26000:2010. It can be used in full or in part by an organization that has implemented a management system and/or that is using ISO 26000:2010.

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The objective of this document is to provide local governments with guidelines for the voluntary application of ISO 9001:2000 on an integral basis. These guidelines do not, however, add, change or modify the requirements of ISO 9001:2000. For a local government to be considered reliable, it should guarantee minimum conditions of reliability for the processes that are necessary to provide all the services needed by its citizens in a consistent and reliable manner. All the local government's processes, including management, core, operational and support processes, should constitute a single, integral, quality management system. The integral character of this system is important because, otherwise, although a local government could be reliable in some areas of activity, it may be unreliable in others. For a government to be considered reliable, it should guarantee minimum conditions of reliability for all key processes and services. To achieve this, it is advisable that the local government clearly identify the management, core and support processes that, together, make it reliable (see Annex A). Annex B provides a diagnostic tool for local governments to evaluate the scope and maturity of their processes and services.

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