ISO/IEC/IEEE 26511:2018

Systems and software engineering — Requirements for managers of information for users of systems, software, and services

This document supports the needs of users for consistent, complete, accurate, and usable information. It provides requirements for strategy, planning, managing, staffing, translation, production, and quality and process-maturity assessment for managers of information for users. It specifies processes and procedures for managing information for users throughout the product- or systems-development life cycle. It also includes requirements for key documents produced for managing information for users, including strategic and project plans. This document provides an overview of the information-management processes that are specific for the management of information for users. It addresses the following activities: — developing a comprehensive strategy for information development; — assessing user information needs; — planning and managing an information-development project; — staffing and forming information-development teams; — reviewing and testing information for users; — managing the translation process; — publishing and delivering information for users; — evaluating customer satisfaction and information quality; — measuring productivity, efficiency, and costs; and — evaluating organizational maturity. The guidance in this document applies to multiple project management approaches, including both agile and traditional practices. Traditional practices can encompass predictive, waterfall, or other top-down management methods. Where certain practices are common in agile project management, they are noted. This document is applicable for use by managers of information for users or organizations with information developers. This document can also be consulted by those with other roles and interests in the process of developing information for users: — managers of the product and system development process; — acquirers of information for users prepared by suppliers; — experienced information developers who prepare information for users; — human-factors experts who identify principles for making information for users more accessible and easily used; and — user interface designers and ergonomics experts working together to design the presentation of information. This document can be applied to manage the following types of information for users, although it does not cover all aspects of them: — information for user assistance, training, marketing, and systems documentation for product design and development, based on reuse of user information topics; — multimedia marketing presentations using animation, video, and sound; — information developed for virtual and augmented reality presentations; — computer-based training (CBT) packages and course materials intended primarily for use in formal training programs; and — information describing the internal operation of products.

Ingénierie des systèmes et du logiciel — Exigences pour les gestionnaires de l'information pour les utilisateur de systèmes, logiciels, et services

General Information

• Status: Published
• Publication Date: 11-Dec-2018
• ICS: 35.080 - Software
• Technical Committee: ISO/IEC JTC 1/SC 7 - Software and systems engineering
• Drafting Committee: ISO/IEC JTC 1/SC 7/WG 2 - System software documentation
• Current Stage: 9093 - International Standard confirmed
• Completion Date: 10-May-2024

Relations

• Revises: ISO/IEC/IEEE 26511:2011 - Systems and software engineering — Requirements for managers of user documentation
• Effective Date: 27-Feb-2016

Standards Content (Sample)

INTERNATIONAL ISO/IEC/
STANDARD IEEE
26511
Second edition
2018-12
Systems and software engineering —
Requirements for managers of
information for users of systems,
software, and services
Ingénierie des systèmes et du logiciel — Exigences pour les
gestionnaires de l'information pour les utilisateur de systèmes,
logiciels, et services
Reference number
ISO/IEC/IEEE 26511:2018(E)
©
ISO/IEC 2018
©
IEEE 2018

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ISO/IEC/IEEE 26511:2018(E)

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ISO/IEC/IEEE 26511:2018(E)

Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 2
3 Terms, definitions, and abbreviations . 2
4 Conformance . 7
5 Managing strategy for information development . 8
5.1 Information-development strategy defined . 8
5.1.1 Purpose of strategy . 8
5.1.2 Responsibility for strategic planning . 8
5.1.3 Frequency of strategic work . 9
5.1.4 Reporting structure . 9
5.1.5 Compliance . 9
5.2 Stakeholders .10
5.3 Manager’s strategic tasks and potential actions to support them .11
5.3.1 General.11
5.3.2 Business environment and organization situation .11
5.3.3 Organizational alignment .12
5.3.4 Product portfolio .
...