Information technology -- Systems and software engineering -- Application management guidance on the relationship between ISO/IEC 16350:2015 and Application Service Library®

This document provides guidance on the relationship between ISO/IEC 16350:2015 and a commonly used application management framework, ASL. It can be used by any organization or person wishing to understand how ASL can be used with ISO/IEC 16350:2015, including: a) an internal or external application management organization that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 16350:2015 and is seeking guidance on the use of ASL to establish and improve an AMS and the processes; b) an application management organization that already uses ASL and is seeking guidance on how ASL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 16350:2015; c) an assessor or auditor who wishes to understand the use of ASL as support to achieve the requirements specified in ISO/IEC 16350:2015. The correlations provided in this document relate to the 2nd version of ASL® (ASL2). Clause 4 describes how ASL® can support the demonstration of conformity to ISO/IEC 16350:2015. Clause 5 relates chapters in ASL® to clauses in ISO/IEC 16350:2015.

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General Information

Status
Published
Publication Date
01-Sep-2019
Current Stage
6060 - International Standard published
Start Date
13-Aug-2019
Completion Date
02-Sep-2019
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ISO/IEC TR 16351:2019 - Information technology -- Systems and software engineering -- Application management guidance on the relationship between ISO/IEC 16350:2015 and Application Service Library®
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TECHNICAL ISO/IEC TR
REPORT 16351
First edition
2019-09
Information technology — Systems
and software engineering —
Application management guidance
on the relationship between ISO/IEC
16350:2015 and Application Service
Library®
Reference number
ISO/IEC TR 16351:2019(E)
ISO/IEC 2019
---------------------- Page: 1 ----------------------
ISO/IEC TR 16351:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC TR 16351:2019(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Use of ISO/IEC 16350:2015 and ASL ............................................................................................................................................ 1

4.1 Introduction to ISO/IEC 16350:2015 ................................................................................................................................ 1

5 Correlation of ASL to ISO/IEC 16350:2015 .......................................................................................................................... 3

5.1 General ........................................................................................................................................................................................................... 3

5.2 Application Support processes ................................................................................................................................................. 4

5.3 Application Maintenance and Renewal processes ................................................................................................... 4

5.4 Connecting processes ........................................................................................................................................................................ 5

5.5 Management processes ................................................................................................................................................................... 5

5.6 Application Strategy processes ................................................................................................................................................. 6

5.7 Application Management Organization Strategy processes ............................................................................ 6

Bibliography ................................................................................................................................................................................................................................ 8

© ISO/IEC 2019 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO/IEC TR 16351:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso

.org/iso/foreword .html.

This document was prepared by Joint Technical Committee ISO/JTC 1, Information technology,

Subcommittee SC 7, System and Software Engineering.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO/IEC 2019 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/IEC TR 16351:2019(E)
Introduction

This document can assist readers in relating the requirements specified in ISO/IEC 16350:2015 to

®1)

supporting text in the application management framework ASL . Internal and external Application

Management Services providers can refer to this guidance as a cross-reference between the two

documents to help them plan and implement an application management system (AMS).

A description of the purpose and content of both publications is followed by a table showing high-level

correlations between ASL and clauses in ISO/IEC 16350:2015.

ISO/IEC 16350:2015 is the International Standard for application management and specifies

requirements which can be used as the basis of a conformity assessment. ISO/IEC 16350:2015 can be

used in different ways, including:

a) as a source of requirements for the processes within the software industry on the supply,

maintenance and renewal of applications;

b) to establish a consistent approach for the processes within an application management

organization;

c) to establish a consistent approach for the processes between an application management

organization, service management organizations and business information management

organizations;

d) as an unbiased basis to assess, measure and report about (a set of) application management

processes;

e) as a set of criteria for audit and assessment of the application management processes of an

application management organization.
ASL is defined on the website of the ASL BiSL Foundation as:

“ASL is a vendor-independent library for the implementation of application management. The library

consists of publications on the process model for application management and a large number of best

practices, white papers, articles and presentations. ASL aims to professionalize the field of application

management.

The standardized approach of ASL contributes to the professionalization of the application management

organization and facilitates a more efficient and cost-effective way of working. One of the main advantages

of ASL is that it is a common terminology and reference framework for the domain of application

management allowing better cooperation between the parties concerned.
The library is developed and promoted by the ASL BiSL Foundation.
See http: //aslbislfoundation .org/asl/ for more information.”

The ASL BiSL Foundation has agreed to the development of this document. ASL a registered Trademark

of the ASL BiSL Foundation.

1) ASL is an example of a suitable product available commercially. This information is given for the convenience

of users of this document and does not constitute an endorsement by ISO and IEC of this product.

© ISO/IEC 2019 – All rights reserved v
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TECHNICAL REPORT ISO/IEC TR 16351:2019(E)
Information technology — Systems and software
engineering — Application management guidance on the
relationship between ISO/IEC 16350:2015 and Application
Service Library®
1 Scope

This document provides guidance on the relationship between ISO/IEC 16350:2015 and a commonly

used application management framework, ASL. It can be used by any organization or person wishing to

understand how ASL can be used with ISO/IEC 16350:2015, including:

a) an internal or external application management organization that has demonstrated or intends

to demonstrate conformity to the requirements specified in ISO/IEC 16350:2015 and is seeking

guidance on the use of ASL to establish and improve an AMS and the processes;

b) an application management organization that already uses ASL and is seeking guidance on how

ASL can be used to support efforts to demonstrate conformity to the requirements specified in

ISO/IEC 16350:2015;

c) an assessor or auditor who wishes to understand the use of ASL as support to achieve the

requirements specified in ISO/IEC 16350:2015.
nd ®

The correlations provided in this document relate to the 2 version of ASL (ASL2).

Clause 4 describes how ASL can support the demonstration of conformity to ISO/IEC 16350:2015.

Clause 5 relates chapters in ASL to clauses in ISO/IEC 16350:2015.
2 Normative references
There are
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