ISO 28564-4:2023
(Main)Public information guidance systems — Part 4: Installation and assessment
Public information guidance systems — Part 4: Installation and assessment
This document specifies principles, requirements and methods for the installation of public information guidance systems. It also provides guidelines on the assessments of the outcomes of public information guidance systems. It is intended for use by organizations providing design and installation services in the field of public information guidance systems and organizations selecting, using or developing relative assessments. This document is applicable to the installation and assessment of public information guidance systems used in public places, such as bus and railway stations, airports, shopping centres, shops, hospitals, exhibition halls, sports and entertainment complexes, urban areas, parks, gardens and countryside, public attractions, museums and commercial office buildings. This document is not applicable to: — variable message signs (e.g. dynamic message signs, matrix signs and electronic traffic displays); — sectors (e.g. traffic signs on a public highway) which are subject to specific regulations or specified installation principles; however, in a given public environment or within a wayfinding and signing design brief, public information sometimes needs to be associated with other messaging, so many of the principles contained in this document can be relevant in the planning of a coordinated scheme.
Systèmes de guidage destinés à l'information du public — Partie 4: Installation et évaluation
General Information
Standards Content (Sample)
INTERNATIONAL ISO
STANDARD 28564-4
First edition
2023-02
Public information guidance
systems —
Part 4:
Installation and assessment
Systèmes de guidage destinés à l'information du public —
Partie 4: Installation et évaluation
Reference number
ISO 28564-4:2023(E)
© ISO 2023
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ISO 28564-4:2023(E)
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© ISO 2023
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ISO 28564-4:2023(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Preparation before installation . 2
4.1 Target audience . 2
4.2 Spatial characteristics . 2
4.3 Renovation facilities . 2
4.4 Collaborative work . 2
5 Installation principles .3
5.1 C onformity with existing standards . 3
5.2 Systematic . 3
5.3 Continuity . 3
5.4 Consistency . 3
5.5 Conspicuity . 4
5.6 Safety. 4
5.7 Inclusivity . 4
5.8 Environmental sensitivity . 4
6 Installation method . 5
7 Positioning . . 5
7.1 Location signs and direction signs . 5
7.1.1 Setting location . 5
7.1.2 Information conveying . 5
7.1.3 Displacement . 6
7.1.4 Mounting height . 6
7.2 Information index signs . 7
7.3 Location plans and diagrams . 7
7.4 Location maps . 7
8 Material, inspection and maintenance . 7
8.1 Material . 7
8.2 Inspection and maintenance . 8
9 A ss e ss ment . .8
Annex A (informative) Assessment list of public information guidance systems .9
Bibliography .10
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ISO 28564-4:2023(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 145, Graphical symbols, Subcommittee
SC 1, Public information symbols.
A list of all parts in the ISO 28564 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
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ISO 28564-4:2023(E)
Introduction
Continued growth in travel and mobility within and between countries has generated a growing range
of wayfinding guidance systems and styles containing a wide variety of information. Such systems
serve various purposes, such as enabling users to:
— understand the range of facilities and points of interest present;
— understand the physical relationship between these facilities and points of interest;
— determine the best way to reach a required facility or point of interest given their mobility
circumstances.
The purpose of this document is to provide guidance on the installation and assessment of wayfinding
systems, enable users to evaluate the guidance systems scientifically and objectively, and further
optimize them based on the evaluation results. It is not the intention to limit design freedom
unnecessarily but to set guidelines and, where appropriate, specifications which reflect relevant
research and best practice.
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INTERNATIONAL STANDARD ISO 28564-4:2023(E)
Public information guidance systems —
Part 4:
Installation and assessment
1 Scope
This document specifies principles, requirements and methods for the installation of public information
guidance systems. It also provides guidelines on the assessments of the outcomes of public information
guidance systems.
It is intended for use by organizations providing design and installation services in the field of public
information guidance systems and organizations selecting, using or developing relative assessments.
This document is applicable to the installation and assessment of public information guidance systems
used in public places, such as bus and railway stations, airports, shopping centres, shops, hospitals,
exhibition halls, sports and entertainment complexes, urban areas, parks, gardens and countryside,
public attractions, museums and commercial office buildings.
This document is not applicable to:
— variable message signs (e.g. dynamic message signs, matrix signs and electronic traffic displays);
— sectors (e.g. traffic signs on a public highway) which are subject to specific regulations or specified
installation principles; however, in a given public environment or within a wayfinding and signing
design brief, public information sometimes needs to be associated with other messaging, so many of
the principles contained in this document can be relevant in the planning of a coordinated scheme.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 3864-1, Graphical symbols — Safety colours and safety signs — Part 1: Design principles for safety
signs and safety markings
ISO/TS 20559, Graphical symbols — Safety colours and safety signs — Guidance for the development and
use of a safety signing system
ISO 28564-1, Public information guidance systems — Part 1: Design principles and element requirements
for location plans, maps and diagrams
ISO 28564-2, Public information guidance systems — Part 2: Guidelines for the design and use of location
signs and direction signs
ISO 28564-3, Public information guidance systems — Part 3: Guidelines for the design and use of information
index signs
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
1
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ISO 28564-4:2023(E)
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
3.1
assessment
test, examination or similar, designed to assess a public information guidance system’s design or
installation against specific reference points or/and standards
4 Preparation before installation
4.1 Target audience
Target audience analysis should consider the following:
a) basic demographic information, including age, sex, education level, occupation, cultural background
and physical ability;
b) visitor flowrate, including daily average volume and peak volume;
c) proportion of people with disabilities, including physical impairment, visual impairment and
hearing impairment, and special groups that possibly have obstacles (e.g. the elderly and children);
d) ways of visiting, for example on foot, by bi
...
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