SIST EN 15221-4:2011
(Main)Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
FM covers and integrates a very broad scope of processes, products / services, activities and facilities. The
approach of this standard is to consider the added value provided to the primary activities by adopting a
product perspective as recognised by the primary processes or core business in the organisation. This
standard therefore introduces the concept of standardised (classified) facility products.
The scope of this standard is to provide taxonomy for FM which includes:
relevant interrelationships of elements and their structures in FM;
definitions of terms and contents to standardise facility products which provide a basis for cross
border trade, data management, cost allocation and benchmarking;
a high level classification and hierarchical coding structure for the standardised facility products;
expanding the basic FM model given in EN 15221-1 by adding a time scale in the form of the quality
cycle called PDCA (Plan, Do, Check, Act);
a linkage to existing cost and facilities structures;
alignment with the primary activities requirements.
Additional benefits from this standard are:
Introducing a client rather than a specifically asset oriented view;
Harmonisation of different existing national structures (e.g. building cost codes) on an upper level
relevant for the organisation and its primary activities.
Facility Management - Teil 4: Taxonomie, Klassifikation und Strukturen im Facility Management
Facility Management behandelt und integriert einen sehr breiten Anwendungsbereich von Prozessen, Produkten/Dienstleistungen, Aktivitäten und Facilities. Der FM-Ansatz in dieser Norm besteht darin, den für Hauptaktivitäten geschaffenen Mehrwert aus Produktperspektive zu betrachten, wie sie von den Hauptprozessen bzw. dem Kerngeschäft in der Organisation gesehen wird. Diese Norm führt deshalb das Konzept der standardisierten (klassifizierten) Facility-Produkte ein.
Der Anwendungsbereich dieser Norm besteht in der Bereitstellung einer Taxonomie für das FM, die Folgendes umfasst:
- relevante Wechselbeziehungen von Elementen und deren Strukturen im FM;
- Definitionen von Begriffen und Inhalten zu standardisierten Facility-Produkten, die eine Grundlage für grenz¬überschreitendes Handeln, Datenmanagement, Kostenumlage und für das Benchmarking bilden;
- eine übergeordnete Klassifikation und hierarchische Strukturierung für die standardisierten Facility-Produkte;
- Erweiterung des in EN 15221-1 angegebenen FM-Grundmodells um eine Prozessdimension in Form des PDCA-Qualitätszyklus (PDCA Plan, Do, Check, Act, de: Planen, Durchführen, Prüfen, Handeln);
- eine Verbindung zu bestehenden Kosten- und Facilities-Strukturen;
- Anpassung an die Anforderungen der Hauptaktivitäten.
Zusätzliche Vorteile dieser Norm sind:
- Einführung einer auftraggeberorientierten anstelle einer rein immobilienorientierten Betrach¬tungsweise;
- Harmonisierung von bestehenden, unterschiedlichen nationalen Strukturen (z. B. Gebäude-Kosten-schlüssel) auf einem für die Organisation und deren Hauptaktivitäten relevanten hohen Niveau.
Facilities management - Partie 4: Taxinomie, classification et structures
Le FM couvre et intègre un très large éventail de processus, produits/services, activités et installations de support. L'approche de la présente norme consiste à étudier la valeur ajoutée aux activités principales du point de vue du produit tel que reconnu par les processus principaux ou les activités principales de l'organisation. La présente norme introduit par conséquent le concept de produits standards de facilities management (classés).
La présente norme a pour objet de fournir une taxinomie relative au FM qui inclut :
- la corrélation pertinente entre les éléments et leurs structures en FM ;
- les définitions des termes et contenu de normalisation des produits de facilities management qui fournissent la base d’un commerce transfrontière, de la gestion des données, de la ventilation des coûts et de l’étalonnage comparatif ;
- une classification de haut niveau et une structure de codage hiérarchique pour les produits standards de facilities management ;
- l'extension du modèle de FM de base donné dans l'EN 15221-1 en ajoutant une échelle de temps sous la forme d'un cycle de la qualité appelé roue de Deming (PDCA - Planifier, Réaliser, Contrôler, Réagir) ;
- une relation avec le coût et les structures d’organisation de support existants ;
- un alignement sur les exigences concernant les activités principales.
La présente norme présente par ailleurs les avantages supplémentaires suivants :
introduction d’une vision orientée sur le donneur d’ordres et non d’une vision spécifiquement orientée sur les biens ;
- harmonisation des différentes structures nationales existantes (par exemple, codes relatifs au coût de construction) sur un niveau supérieur pertinent pour l’organisation et ses activités principales.
Upravljanje objektov in storitev - 4. del: Taksonomija, klasifikacija in struktura pri upravljanju objektov in storitev
FM zajema in sestavlja zelo širok razpon procesov, proizvodov/storitev, aktivnosti in objektov. Pristop tega standarda je upoštevati dodano vrednost za glavne aktivnosti s sprejetjem vidika proizvoda, kot ga priznavajo glavni procesi ali osnovne dejavnostih v organizaciji. Zato ta standard predstavlja koncept standardiziranih (klasificiranih) proizvodov za objekte.
Delovno področje tega standarda je zagotoviti taksonomijo za FM, ki vključuje:
pomembne medsebojne povezave elementov in njihovih struktur v FM,
definicije izrazov in vsebin za standardizacijo proizvodov za objekte, ki zagotavljajo osnovo za čezmejno trgovanje, upravljanje podatkov, razdelitve stroškov in primerjalno analizo,
visoko stopnjo klasifikacije in hierarhične kodirne strukture za standardizirane produkte objektov,
širjenje osnovnega modela FM, podanega v EN 15221-1, z dodajanjem časovne skale v obliki kroga kakovosti, imenovanega PDCA (planiraj, izvedi, preveri, ukrepaj),
povezavo do obstoječih stroškov in struktur objektov,
uskladitev z zahtevami glavnih aktivnosti.
Dodatne koristi tega standarda so:
predstavitev z vidika stranke in ne z vidika, usmerjenega na sredstva,
harmonizacijo različnih obstoječih državnih struktur (npr. stroškovne kode zgradbe) na višjem nivoju, pomembnih za organizacijo in njene glavne aktivnosti.
General Information
Relations
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Upravljanje objektov in storitev - 4. del: Taksonomija, klasifikacija in struktura pri upravljanju objektov in storitevFacility Management - Teil 4: Taxonomie, Klassifikation und Strukturen im Facility ManagementFacilities management - Partie 4: Taxinomie, classification et structuresFacility Management - Part 4: Taxonomy, Classification and Structures in Facility Management91.040.01Stavbe na splošnoBuildings in general03.080.99Druge storitveOther servicesICS:Ta slovenski standard je istoveten z:EN 15221-4:2011SIST EN 15221-4:2011en,de01-december-2011SIST EN 15221-4:2011SLOVENSKI
STANDARD
SIST EN 15221-4:2011
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15221-4
October 2011 ICS 03.080.99; 91.140.01 English Version
Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
Facilities management - Partie 4: Taxinomie, classification et structures
Facility Management - Teil 4: Taxonomie, Klassifikation und Strukturen im Facility Management This European Standard was approved by CEN on 8 July 2011.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15221-4:2011: ESIST EN 15221-4:2011
EN 15221-4:2011 (E) 2 Contents Page Foreword .4Common Introduction for the European Standards EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6 .5Introduction to Taxonomy, Classification and Structures in Facility Management .71Scope .82Normative references .83Terms and definitions .83.1General taxonomy of Facility Management related terms and definitions .83.2Financial and administrative terms and definitions . 103.3Definitions of main facility products. 114Derivation of Facility Products and Relationship Model . 134.1General . 134.2The generic structures needed to describe a facility product . 134.3Facility Management relationship model . 154.4Processes . 174.4.1General . 174.4.2Facility Management Processes . 174.4.3Classification of facility products . 174.5The quality cycle in the FM relationship model . 184.6Client perspective and national customs . 195Description of the Standardised Facility Products . 21Annex A (informative)
Graphic representation of the Facility Product Map . 55Annex B (informative)
Additional comments to specific Facility Products . 61B.1Reference to the FM model and interaction with organisation . 61B.2Product FM – Facility Management – Strategic Integration . 62B.3Product 1000 Tactical Integration (Space & Infrastructure) and 2000 Tactical Integration (People & Organisation) . 62B.3.1General . 62B.3.2Roles . 62B.3.3Space & Infrastructure products - organisational role model. . 63B.3.4People & Organisation products - organisational role model . 64B.4Product 9100 Sustainability . 64B.5Product 9200 Quality . 64B.6Product 1100 Space . 65B.7Product 1110 Building initial performance . 66B.8Products 1120 Asset Replacement & Refurbishment and 1160 Maintenance & Operation. 68B.9Product 1170 Utilities . 69Annex C (informative)
Graphic Representation of FM Process Matrix . 70C.1FM Process matrix . 70Annex D (informative)
Structures . 73D.1Description of facilities and activities . 73D.1.1General . Error! Bookmark not defined.D.1.2Facilities (e.g. space, equipment, consumables) . 73D.1.3Activities . 74D.2Physical structure – facility product structure . 75Annex E (informative)
Cost and revenue considerations in Facility Management . 76SIST EN 15221-4:2011
EN 15221-4:2011 (E) 3 E.1Facility Management cycle . 76E.2Model of FM as a cost centre providing facility products . 77E.3Representation of Facility Management in accounting systems . 78E.4From standardised facility products to ‘individual’ facility services . 80Bibliography . 82 SIST EN 15221-4:2011
EN 15221-4:2011 (E) 4 Foreword This document (EN 15221-4:2011) has been prepared by Technical Committee CEN/TC 348 “Facility Management”, the secretariat of which is held by NEN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by April 2012, and conflicting national standards shall be withdrawn at the latest by April 2012. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. This European Standard is one of the series EN 15221 "Facility Management" which consists of the following parts: Part 1: Terms and definitions Part 2: Guidance on how to prepare Facility Management agreements Part 3: Guidance on quality in Facility Management Part 4: Taxonomy, Classification and Structures in Facility Management Part 5: Guidance on Facility Management processes Part 6: Area and Space Measurement in Facility Management Part 7: Performance Benchmarking According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
SIST EN 15221-4:2011
EN 15221-4:2011 (E) 5 Common Introduction for the European Standards EN 15221-3, EN 15221-4,
EN 15221-5 and EN 15221-6 In 2002 the initiative was taken to establish a European Standard for Facility Management benchmarking purposes. It was soon recognized that to reach this objective, preliminary standards had to be elaborated and published. The first result of that process was the standards EN 15221-1:2006 and EN 15221-2:2006. Based on the discussions in the development of those two standards the decision was made to develop four new European Standards for Quality, Taxonomy, Processes and Measurement. After the realization of those six standards it was possible to pursue developing a European Standard for Benchmarking prEN 15221-7. The standards, EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6 have been developed, adopted and agreed as a set of principles, underlying the Facility Management approach on EN 15221-1, to ensure consistency. These are incorporated in the basic principles of a process-based management system, upon which these standards are founded.
The FM-model of EN 15221-1 is shown below.
Model EN 15221-1:2006 These standards also build on widely accepted management principles, in particular value chain (Porter, M E, (1985), "Competitive Advantage: creating and sustaining superior performance", Free Press, New York) and quality control (PDCA. Deming, W E (1986), "Out of the Crisis", MIT, Cambridge). Reference to ISO 10014:2006, Quality management – Guidelines for realizing financial and economic benefits. The principles of the Deming cycle (PDCA) underpin all of the standards but are applied to a different extent and depth in each. In fact, there are different types of PDCA cycles depending of the term (e.g. long term, short term).
D E M A N D S P E C I F Y I N G S L A s S U P P L Y D E L I
V E R I
N G STRATEGIC TACTICAL OPERATIONAL Client Customer End User O R G A N I S A T I O N PROVI DERInternaland/ orexternalPRIMARY PROCESSES SUPPORT PROCESSES K P I s FACILITY SERVICES PRIMARY ACTIVITIES Facility Management Agreement D E M A N D S P E C I F Y I N G S L A s S U P P L Y D E L I
V E R I
N G STRATEGIC TACTICAL OPERATIONAL Client Customer
End User O R G A N I S A T I O N PROVI DERInternalor /
and externalPRIMARY PROCESSES SUPPORT- PROCESSES K P I s FACILITY SERVICES
PRIMARY ACTIVITIES
Facility Management agreement SIST EN 15221-4:2011
EN 15221-4:2011 (E) 6 These standards align to EN ISO 9000 family of standards for Quality Management Systems and apply specific guidance on the concepts and use of a process-based approach to management systems to the field of Facility Management.
The term "facility services" is used as a generic description in the standards. The term "standardized facility products" refers to the "standardized facility services" defined and described in EN 15221-4, Facility Management — Part 4: Taxonomy, Classification and Structures in Facility Management. Countries can decide to substitute the term "product' into "service", when they consider that it is important for a good acceptance and use of the standards in their own country. The aim of all the standards is to provide guidance to Facility Management (FM) organizations on the development and improvement of their FM processes to support the primary activities. This will support organizational development, innovation and improvement and will form a foundation for the further professional development of FM and its advancement in Europe. Therefore, generic examples are provided in the standard to assist organizations. These standards lay the foundation of the work that has to be done further more in developing Facility Management, for example, benchmark standards prEN 15221-7. SIST EN 15221-4:2011
EN 15221-4:2011 (E) 7 Introduction to Taxonomy, Classification and Structures in Facility Management In the European Standard EN 15221-1 Facility Management is defined as the integration of processes that support the primary business of an organisation. Facility Management (FM) according to this definition envisages a business model that encourages an organisation to optimise its support services. The key focus is to improve the effectiveness of the primary activities of an organisation by streamlining the service provision and interaction of the parties.
Accessibility to the resources necessary to facilitate knowledge development, innovation and business improvement are important in a global market where leading edge practices are maintaining or improving competitive advantage as key objectives of a successful business or governmental organisation. Taxonomy provides a framework within which knowledge is able to be identified and categorised for ease of access by practitioners. Based on various definitions, the most evident conclusion is that taxonomy is a classification system for improved information management, which contributes to improving the capability of users to sustain and improve the operations of their business. The key concept relates to how the use of taxonomy will improve the operations of the business. In this regard, the structure of taxonomy should be closely aligned to business processes so that the user’s access to information is intuitively driven. EN 15221-4 provides a taxonomy with a relationship model which integrates the FM-model, the process matrix, the product/service structure and a classification system. These are essential contributions to the removal of barriers to harmonisation and cross border trade. This standard uses the term product in accordance with EN ISO 9000 which defines a product as the result of a process. In the context of FM, a product is a result of a process and the respective activities / facilities.
The standardised (classified) facility products are a well defined (commodified) and hierarchically organised set of facility services. They have been selected from the countless number of individual (customised) facility services to provide a basis for standardisation in the field of process definition, cost allocation, standardised tendering etc. They have been selected from a client perspective and attempt to integrate different European customs and practices.
SIST EN 15221-4:2011
EN 15221-4:2011 (E) 8 1 Scope FM covers and integrates a very broad scope of processes, products / services, activities and facilities. The approach of this standard is to consider the added value provided to the primary activities by adopting a product perspective as recognised by the primary processes or core business in the organisation. This standard therefore introduces the concept of standardised (classified) facility products. The scope of this standard is to provide taxonomy for FM which includes: relevant interrelationships of elements and their structures in FM; definitions of terms and contents to standardise facility products which provide a basis for cross border trade, data management, cost allocation and benchmarking; a high level classification and hierarchical coding structure for the standardised facility products; expanding the basic FM model given in EN 15221-1 by adding a time scale in the form of the quality cycle called PDCA (Plan, Do, Check, Act); a linkage to existing cost and facilities structures; alignment with the primary activities requirements. Additional benefits from this standard are: Introducing a client rather than a specifically asset oriented view; Harmonisation of different existing national structures (e.g. building cost codes) on an upper level relevant for the organisation and its primary activities. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 15221-1:2006, Facility Management — Part 1: Terms and definitions EN 13306, Maintenance — Maintenance terminology 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1 General taxonomy of Facility Management related terms and definitions 3.1.1 adaptability
possibility (ability) of changing characteristics like volume or function or space in order to meet new requirements NOTE 1 Adaptability consists of: Elasticity: The possibility of changing the volume; SIST EN 15221-4:2011
EN 15221-4:2011 (E) 9 Generality: The possibility of changing the function; Flexibility: The possibility of changing the distribution of space. NOTE 2 Usability is defined in ISO 9241. 3.1.2 classification system for grouping and categorising items with similar characteristics (attributes) 3.1.3 facility manager person responsible for the facility management organisation who is the single point of contact for the client on strategic level; leads the FM organisation, ensures quality and continuous improvement and conducts strategic projects and tasks NOTE If he is a member of the board of the organisation, the facility manager is also called Chief Facility Management Officer CFMO or Chief Facility Executive CFE. 3.1.4 facility process support process which is integrated and managed by FM NOTE 1 The output of a facility process is a facility product. NOTE 2 Facility processes are subdivided into facility management processes on strategic and tactical level and facility services processes on operational level. 3.1.5 FM product map structure of the standardised (classified) facility products in FM NOTE Based on EN ISO 9000 the term product is used to cover service, software and hardware. 3.1.6 hierarchy structure of levels in which each level includes its lower levels NOTE Taxonomies are frequently arranged in a hierarchical structure. Typically they are related by
supertype-subtype, also called parent-child relationships.
3.1.7 real estate encompasses land along with anything affixed to the land, such as buildings NOTE Real estate, immovable property, real property, realty are used synonymously. 3.1.8 standardised facility product one of a defined set of classified and hierarchically organised facility services. Depending on national language customs, the term standardised facility service may be used synonymously NOTE 1 The term product is used in accordance with EN ISO 9000 being the output of a (facility) process which can be a single or a package of material (hardware) or immaterial provisions (software), supplies or services which support the primary activity of the organisation and its properties. SIST EN 15221-4:2011
EN 15221-4:2011 (E) 10 NOTE 2 The term "Facility product" has been chosen due to its more commodified (classified) and therefore more comparable nature to enable benchmarking while facility services generally are of a more individual and customised nature. The products have been defined from a client perspective while considering different European customs. NOTE 3 In this standard the term "Facility" (= a tangible asset, see EN 15221-1) is used in the sense of "facilitation", to provide services, assets, tools and consumables to make work easier/to support the primary activities. This includes a whole production site of an organisation and goes down to a single sheet of paper which needs to be purchased, stored, supplied, bound, archived and recycled. Facilities like a building or a sheet of paper are always embedded in activities and the provision of services. 3.1.9 structure relationships between classes, groups and categories and how they are linked together
3.1.10 support processes a workflow of activities not designated as primary activities (non-core activities) NOTE Support processes which are integrated and delivered by FM are called facility processes. 3.1.11 taxonomy practice and science of classification NOTE A knowledge map of a topic typically realised as a controlled vocabulary of terms and or phrases. An orderly classification of information according to presumed natural relationships. A classification system for improved information management, which should contribute to improving the capability of users to sustain and improve the operations of their business, into a series of hierarchical groups to make them easier to identify, study, or locate. 3.1.12 tenant individual or business which has temporary possession of or pays rent for real estate owned by another party (landlord)
3.2 Financial and administrative terms and definitions NOTE When registering, recording or collecting facility costs, as well as allocating them to products, it is necessary to indicate the nature of the costs and revenue. A definition of cost types and terms related to costs used in this standard is given below. For more detailed definitions this standard refers to national or international accounting standards. 3.2.1 asset management activities aiming to optimize the life cycle costs of facilities which have a value for the organisation NOTE In the context of facility management, this is either an activity within the FM organisation and each standardised facility product concerning the facilities needed to provide its support services or a support service to the primary activity and concerning e.g. its production facilities. 3.2.2 cost of capital
interest and provision for capital
3.2.3 cost of enhancement of initial performance (improvement costs) costs needed to change a facility to meet new requirements SIST EN 15221-4:2011
EN 15221-4:2011 (E) 11 3.2.4 depreciation estimated or expected decline in value of an asset NOTE The term is used in accounting, economics and finance to spread the cost of an asset over the span of several years. 3.2.5 FM cost centres element within the accounting system which captures FM-costs
3.2.6 material costs/costs of materials costs of goods (e.g. consumables, tools, spare parts) 3.2.7 personnel costs/costs of personnel wage costs (the gross annual salary, including social plans and taxes, holiday pay, gratuities, bonuses and profit sharing) and other personnel costs 3.2.8 primary activity cost centres element within the accounting system which captures costs NOTE A cost centre often represents a division that adds to the cost of the organisation. 3.2.9 revenue earnings NOTE Costs and revenue are linked to the time when they are generated. Costs therefore are not necessarily equal to expenditure, and revenue does not, by definition, constitute receipts and vice versa. 3.2.10 tax costs costs such as taxes, fees and offsetting of non-reclaimable VAT (value added tax) 3.3 Definitions of main standardised facility products NOTE Facility products are hierarchically structured. The principle structure is outlined in the body of this standard and the terms are therefore added in this chapter. The structure follows the examples given in the annex of EN 15221-1 with minor adaptations. A more detailed definition of these standardised facility products as well as the definitions of the products on lower levels are given in Clause 5.
3.3.1 business support services supporting mainly the management of an organisation, for example, legal counsel 3.3.2 cleaning services related to hygiene and cleanliness that maintain a proper working environment and help to maintain assets in a good condition SIST EN 15221-4:2011
EN 15221-4:2011 (E) 12 3.3.3 Health, Safety, Security and Environment (HSSE) services protecting from external dangers or internal risks and protect assets and the health and well-being of the people and providing a safe and sustainable environment 3.3.4 hospitality services providing a hospitable working environment making people feel welcome and comfortable
3.3.5 ICT services related to information and communication technologies 3.3.6 logistics services concerned with the transport and storage of goods and information and improving the relevant processes 3.3.7 organisation specific services related to people and organisation which are specific to the type or branch of the organisation 3.3.8 outdoors services related to the outdoor areas including land, maintaining parking facilities, gardening etc.
3.3.9 primary activity specific (Industry sector specific) services related to space and infrastructure which are specific to the type or branch of the organisation NOTE A boiler for example can supply heating for buildings or steam for industrial processes. The latter would fall under this product to make investment and energy used in the buildings comparable to other buildings and industry processes comparable to similar industry processes and thus enabling benchmarking. 3.3.10 space (accommodation) services for the provision of accommodation like design and build, acquisition or renting of space, including the administration and management of space and its disposal NOTE 1 It includes the utilities and technical infrastructure (technical building equipment) resulting in a comfortable climate and supplying lighting/ shading, electrical power, water and gas.
NOTE 2 The investment costs of the technical infrastructure are generally included in the costs of space. The consequences are that technical infrastructure cannot be a product of its own on this level. NOTE 3 The term space has several other meanings as well. This definition applies in the context of the standardised facility products. 3.3.11 sustainability state in which components of the ecosystem and their functions are maintained for the present and future generations NOTE See ISO 15392 - Sustainability in building construction.
3.3.12 workplace services related to the working environment, for example, furniture, equipment and tenants fit out SIST EN 15221-4:2011
EN 15221-4:2011 (E) 13
4 Derivation of Facility Products and Relationship Model 4.1 General The principle reason FM exists as an entity is to support the primary activities of an organisation more effectively, therefore alignment of facility processes that deliver facility services or facility products which are an essential support and/or add value to the client organisation with the primary processes is of fundamental importance.
In the field of Facility Management, there have been many different approaches to the definition, structuring and allocation of costs. The varying requirements have historically not been met by one single cost structure without compromise or repetition of items. This standard therefore defines generic structures and methods for the classification of hierarchically organised and standardised facility products which will allow consistent cost allocation and improve the ability to combine, analyse and present information. Based on EN ISO 9000 the term product is used to cover service, software and hardware.
The map of standardised facility product provides a basis for:
a) uniform specification for the provision
...
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