SIST-TS CEN/TS 16080:2014
(Main)Internet Content and communications filtering software and services
Internet Content and communications filtering software and services
The objective of this Technical Specification is to define a set of criteria on how Web filters shall perform and that shall give Internet users more confidence in choosing a suitable product or service in order to help protecting children online. By using a Web filter that complies with the requirements set out in this Technical Specification, a user can be confident that the product or service: a) has been specifically designed to meet the needs of parents and carers (administrators of the filter) to protect children from potentially harmful URLs on the Internet; b) has been specifically targeted to minors, and is also suited for individuals looking to protect themselves from potentially harmful URLs on the Internet; c) delivers a minimum set of features and efficacy that are sufficient to provide the required level of protection; d) comes with clear and comprehensive documentation, installation and implementation instructions and available support; e) is reasonably secure, i.e. adopts proven measures to prevent bypassing or removal of the filter itself. This Technical Specification does not cover the following technologies: f) any kind of email filtering, including: antispam filtering, antivirus analysis of emails and attachments, anthiphishing filtering; g) other Web filtering for the purpose of enterprise or adult Web usage, including: antivirus analysis of Web content, antiphishing filtering; h) the analysis and/or filtering of any other application traffic delivered over HTTP/HTTPS/FTP including for instance: instant messaging, peer to peer file (P2P) sharing, VoIP; i) the analysis and/or filtering of any other application traffic delivered over non HTTP/HTTPS/FTP protocols including for instance: newsgroups, instant messaging, peer to peer file (P2P) sharing, VoIP and social networking applications.
Software und Dienste für Filterung von Internetskommunikation und Internestsinhalt
Ziel dieser Technischen Spezifikation ist die Festlegung einer Reihe von Kriterien für die geforderte Leistung von Webfiltern, die Internetnutzern ein größeres Selbstvertrauen bei der Wahl eines geeigneten Produktes oder Dienstes zum Schutz von Kindern im Internet ermöglichen sollen.
ANMERKUNG Ein Produkt ist ein Softwaresystem, das von seinem Administrator oder seinem Anbieter installiert wird. Ein Dienst wird ohne spezifische Installation durch den Administrator, jedoch durch direkte Bedienung des Kunden durch den Anbieter zur Verfügung gestellt. Ein Beispiel für ein solches Produkt ist ein auf einem PC installiertes Softwaresystem, und ein Beispiel für einen Dienst ist ein von einem Internetdienstanbieter bereitgestellter und einem Internetzugangsdienst hinzugefügter Internetverbindungsfilter.
Durch die Verwendung eines Webfilters, der die in dieser Technischen Spezifikation festgelegten Anforde-rungen erfüllt, kann sich ein Anwender darauf verlassen, dass das Produkt oder der Dienst:
a) speziell für die Bedürfnisse von Eltern und Verantwortlichen (Administratoren des Filters) entwickelt wurde, um Kinder vor potentiell schädlichen URLs im Internet zu schützen;
b) speziell auf die Zielgruppe von Minderjährigen ausgerichtet und auch für Personen geeignet ist, die sich vor potentiell schädlichen URLs im Internet schützen möchten;
c) eine Mindestanzahl von Funktionen und eine Mindestwirksamkeit aufweist, die ausreichen, um den gefor-derten Schutz zu bieten;
d) mit einer deutlichen und verständlichen Dokumentation sowie Installations- und Implementierungsanwei-sungen bereitgestellt wird;
e) angemessen sicher ist, d. h. die erprobten Maßnahmen gegen eine mögliche Umgehung oder die Löschung des Filters selbst einleitet.
Die folgenden Technologien werden von der vorliegenden Technischen Spezifikation nicht abgedeckt:
f) alle Arten von E Mail-Filtern, einschließlich: SPAM-Filter, Überwachung von E-Mails und Anhängen durch Virenscanner, Antiphishing-Filter;
g) sonstige Webfilter für die Zwecke der Internet-Nutzung durch Unternehmen oder Erwachsene ein-schließlich: Überwachung von Webinhalten durch Virenscanner, Antiphishing-Filter;
h) die Analyse und/oder Filterung des gesamten sonstigen über HTTP/HTTPS/FTP erfolgenden Anwen-dungsverkehrs einschließlich z. B.: Sofort-Nachrichten, Peer-to-Peer-Filesharing (gemeinsamer P2P-Dateizugriff), VoIP;
i) die Analyse und/oder Filterung des gesamten sonstigen nicht über HTTP/HTTPS/FTP erfolgenden An-wendungsverkehrs einschließlich z. B.: Newsgruppen, Sofort-Nachrichten, Peer-to-Peer-Filesharing (gemeinsamer P2P-Dateizugriff), VoIP und Anwendungen sozialer Netzwerke.
Logiciel et services de filtrage de contenus et communications d'internet
Programska oprema in storitve za filtriranje internetne vsebine in internetnih komunikacij
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
SIST-TS CEN/TS 16080:2014
01-februar-2014
Programska oprema in storitve za filtriranje internetne vsebine in internetnih
komunikacij
Internet Content and communications filtering software and services
Software und Dienste für Filterung von Internetskommunikation und Internestsinhalt
Logiciel et services de filtrage de contenus et communications d'internet
Ta slovenski standard je istoveten z: CEN/TS 16080:2013
ICS:
35.080 Dokumentiranje razvoja Software development and
programske opreme in system documentation
sistemov (sistemska
dokumentacija)
SIST-TS CEN/TS 16080:2014 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST-TS CEN/TS 16080:2014
TECHNICAL SPECIFICATION
CEN/TS 16080
SPÉCIFICATION TECHNIQUE
TECHNISCHE SPEZIFIKATION
November 2013
ICS 35.080; 35.240.99
English Version
Internet Content and communications filtering software and
services
Logiciel et services de filtrage de contenus et Software und Dienste für Filterung von
communications d'internet Internetskommunikation und Internestsinhalt
This Technical Specification (CEN/TS) was approved by CEN on 7 January 2013 for provisional application.
The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit their
comments, particularly on the question whether the CEN/TS can be converted into a European Standard.
CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS available
promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parallel to the CEN/TS)
until the final decision about the possible conversion of the CEN/TS into an EN is reached.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2013 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 16080:2013: E
worldwide for CEN national Members.
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Contents Page
Foreword .4
1 Scope .6
2 Normative references .6
3 Terms, definitions and abbreviations .6
3.1 Terms and definitions .6
3.2 Abbreviations . 10
4 Web filter requirements . 10
4.1 General . 10
4.2 Requirements . 10
4.2.1 Level of protection . 10
4.2.2 Configuration . 11
4.2.3 Request of revision to categorization . 11
4.2.4 Installation and initial setup . 11
4.2.5 Monitoring and logging . 12
4.2.6 Security . 12
4.2.7 Administration . 13
4.2.8 Web filter update . 13
4.2.9 Web filter upgrade . 13
4.2.10 License expiration and renewal . 14
4.2.11 Uninstall/removal . 14
4.2.12 Usability . 14
4.2.13 Support . 14
4.2.14 Product or service description . 14
4.2.15 User documentation . 15
4.3 Recommended Functionalities . 16
Annex A (normative) Potentially harmful URL categories. 18
A.1 General . 18
A.2 Sexually explicit material (pornography) . 18
A.3 Nudity and erotic material . 18
A.4 Violence and weapons . 19
A.5 Self harm . 19
A.6 Racism, discrimination and hate material . 19
A.7 Drug taking or the promotion of drug use . 20
A.8 Promotion of criminal activity . 20
A.9 Gambling . 20
Annex B (normative) Optional URL categories . 21
B.1 General . 21
B.2 Social networking services . 21
Annex C (normative) Web filter testing procedures . 22
C.1 General . 22
C.2 Testing platform . 22
C.3 Reference blocking efficacy URL database and measure . 22
C.4 Reference overblocking rate URL database and measure . 23
C.5 Verification procedure . 24
C.6 Whitelist and blacklist . 24
C.7 Safe search activation . 24
C.8 Keyword filtering verification . 25
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C.9 Social networking services filtering verification . 25
C.10 Usability test . 25
C.10.1 General . 25
C.10.2 Administration interaction points . 25
C.10.3 Checklist . 26
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Foreword
This document (CEN/TS 16080:2013) has been prepared by Technical Committee CEN/TC 365 “Internet
Filtering”, the secretariat of which is held by AENOR.
In view of the increasing use of Internet communication technologies and the impact that these technologies
necessarily have on the general public, in January 2004, the European Commission adopted a
Communication to combat SPAM which served as a basis for the March 2004 Council Conclusions
highlighting the essential role of technical solutions and consumers empowerment.
In addition, the European Parliament and the Council agreed to a multi-annual programme, proposed by the
Commission, to promote safer use of the Internet and new online technologies.
The 4-year programme, Safer Internet Plus (2005-2008) aims at combating illegal and harmful content online.
The programme has several actions such as awareness campaigns, hot lines, interoperability issues relevant
for Internet filtering and benchmarking (SIP-BENCH project).
In view of the increasing awareness and use of filtering software and services, and worried about the lack of
objective testing and scarcity of comparatives, ANEC, the association representing consumers in
standardization and certification, commissioned a study on “The standards requirements for Internet filtering
tools” at the end of 2005. The purpose of this ANEC project was to investigate to what extent unsolicited
commercial communications (SPAM) and Internet content filters should be testable and comparable in order
to help consumer choice. Performance standards for Internet filtering products and services were identified as
helpful in both ensuring product transparency and aiding choice. The protection of consumers (and especially
children) was intended to be the main aim of the ANEC work.
CEN BT WG 194 on Internet filtering tools was set up in February 2007, upon request by ANEC, to consult
stakeholders on this issue. Participants range from European Commission representatives from DG
Information Society and Justice and Home Affairs (JAI) to national standards bodies (BSI, DIN, AFNOR and
NEN).
The CEN BT WG 194 met on 14 March 2007; no other meeting was planned.
The Report was finalized after this meeting and endorsed electronically in June 2007. As a way forward,
BT/WG 194 proposed the creation of a CEN Task Force (TF) leading to this Technical Specification with the
restricted scope of Web filters.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
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Introduction
Nearly three quarters of the population of the European Union is now using the Internet. A very large
proportion of them use the Internet for the purpose of education, work, communication and commerce.
However, even though the Internet is becoming part of everyday life, potentially harmful or illegal material
exists on the Internet.
To protect their children and themselves, Internet users are turning towards filtering product and services
besides education. However, there is no easy way for Internet users to discover which of these products and
services is best suited to their needs or, indeed, whether a filter is effective.
A Technical Specification can help Internet users to make informed choices when selecting filter tools. They
shall be able to expect a filter that complies with the standard to perform to a certain level.
The Technical Specification covers issues such as ease of use and installation, as well as filtering
performance. This can lead to an increase of confidence of the user in the filter. The users can also be
ensured, that they shall be able to install, configure and maintain (update/upgrade) the filter themselves.
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1 Scope
The objective of this Technical Specification is to define a set of criteria on how Web filters shall perform and
that shall give Internet users more confidence in choosing a suitable product or service in order to help
protecting children online.
NOTE A product is a software system that is installed by its administrator or its provider. A service is provided without
specific installation by the administrator, but by direct provision of the customer by the provider. An example of a product is
a software system installed on a personal computer, and an example of a service is an Internet connection filter provided
by an Internet Service Provider and added on the Internet access service.
By using a Web filter that complies with the requirements set out in this Technical Specification, a user can be
confident that the product or service:
a) has been specifically designed to meet the needs of parents and carers (administrators of the filter) to
protect children from potentially harmful URLs on the Internet;
b) has been specifically targeted to minors, and is also suited for individuals looking to protect themselves
from potentially harmful URLs on the Internet;
c) delivers a minimum set of features and efficacy that are sufficient to provide the required level of
protection;
d) comes with clear and comprehensive documentation, installation and implementation instructions and
available support;
e) is reasonably secure, i.e. adopts proven measures to prevent bypassing or removal of the filter itself.
This Technical Specification does not cover the following technologies:
f) any kind of email filtering, including: antispam filtering, antivirus analysis of emails and attachments,
anthiphishing filtering;
g) other Web filtering for the purpose of enterprise or adult Web usage, including: antivirus analysis of Web
content, antiphishing filtering;
h) the analysis and/or filtering of any other application traffic delivered over HTTP/HTTPS/FTP including for
instance: instant messaging, peer to peer file (P2P) sharing, VoIP;
i) the analysis and/or filtering of any other application traffic delivered over non HTTP/HTTPS/FTP protocols
including for instance: newsgroups, instant messaging, peer to peer file (P2P) sharing, VoIP and social
networking applications.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
EN ISO/IEC 17025, General requirements for the competence of testing and calibration laboratories (ISO/IEC
17025)
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3 Terms, definitions and abbreviations
3.1 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1.1
administrator
person who is responsible for the implementation, configuration and administration of the Web filter
Note 1 to entry: For the purpose of this Technical Specification, the administrator could be the parents, an educator, or the
responsible adult.
3.1.2
blacklist
list of URLs that are always blocked by a Web filter
3.1.3
block page
informative web page that is shown to the end user of the filtering service when trying to access blocked URL
3.1.4
blocking
prevention to access URL in its entirety
EXAMPLE Blocking all or some of the images on a web page or access to parts of a web page is not considered
blocking.
3.1.5
certification body
a third-party body contracted to provide certification to a customer
3.1.6
chat
communication between two or more end users over the Internet in the form of real time short messages
exchanged in virtual meeting places or chat rooms
3.1.7
content
any material, such as text, images, sound, animation or video, which can be accessed or received using the
Internet
3.1.8
default settings
the settings of the Web filter once the installation is finished assuming that installation has been performed
with no voluntary modification by the administrator
3.1.9
domain
sequence of letters and numbers separated by dots that conform the root part of a valid URL, excluding the
protocol part and the path part
EXAMPLE The domain of the URL http://www.example.com/path/to/file.html is the sequence www.example.com.
3.1.10
education material
material intended for use by both administrators and those for whom they are responsible that explains the
purpose, function and limitations of Internet filters
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3.1.11
efficacy
rate of URLs blocked among those belonging to a particular harmful URL category in a reference database
3.1.12
e-mail
system of sending messages (which may include text, images, sound, animation or video) over the Internet for
immediate or later retrieval
3.1.13
end user
person who is protected from potentially harmful or dangerous URLs when accessing material on the Internet
by any of the methods under the scope of this Technical Specification
3.1.14
filtering
selective blocking of URLs (e.g. web pages) against specified criteria
3.1.15
instant message
system that allows exchange of short messages and sharing of files in real time over the Internet (see also
chat), usually one-to-one
3.1.16
Internet
global interconnected network of networked computers, providing an infrastructure through which applications
such as web browsing, email, chat and instant messaging operate
3.1.17
Internet Service Provider (ISP)
provider of Internet services such as Internet connectivity and web site hosting
3.1.18
manufacturer
organization or corporation developing the product or service
3.1.19
newsgroup
area where end users can post or read comments about specific subjects
3.1.20
overblocking
prevention of access to acceptable URLs wrongly classified as belonging to any of the categories of
potentially harmful URLs described in Annex A
3.1.21
overblocking rate
rate of URLs blocked among those not belonging to a particular harmful URL category in a reference
database
3.1.22
personnel list
feature that allows the administrator of a Web filter to prevent a site not blocked by the Web filter or to
authorize a site blocked by the Web filter, regardless of the filtering mode selected
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3.1.23
personnal identification number
sequence of numbers that act as a password for a protected data asset or for accessing configuration option
in a computer system
3.1.24
phishing
malicious sites designed to steal personal data from end users, such as credit card numbers, passwords, etc,
by masquerading as an authentic and trustworthy site or entity
3.1.25
potentially harmful URL
a URL whose content is considered not appropriate for fruition by the end user of a Web filter because
potentially harmful, even if it is not illegal in the country where the recipient of the service lives or resides
Note 1 to entry: Annex A specifies harmful URL categories.
3.1.26
product description
information describing a product or service, designed to help potential consumers evaluate a product before
purchasing or adopting it
3.1.27
product packaging
physical wrapping of a software product, point of download for software products downloaded from the
Internet, or point of activation for services available through the Internet
3.1.28
SPAM
unsolicited or undesired electronic messages usually sent in bulk
3.1.29
reference database
a list of URLs belonging to a particular harmful URL category, together with a list of URLs that do not belong
to such category
Note 1 to entry: Annex A specifies harmful URL categories. Annex C provides with the procedure to build a reference
database for a category.
3.1.30
social networking service
a social networking service is an online site that focuses on building and reflecting of social networks or social
relations among end users, who, for example, share interests and/or activities
Note 1 to entry: Annex B provides more details of social networking services.
3.1.31
step by step instructions
instructions that are presented in a manner that details each end user or administrator action as a separate
command thus making carrying out the operation less error prone
Note 1 to entry: On their own Step by Step instructions may not necessarily explain how the product or service actually
works or what it does.
3.1.32
software product
set of computer programs, procedures, and possibly associated documentation and data
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3.1.33
support provider
organization that provides technical support to consumers and administrators of the Web filter
3.1.34
user documentation
set of documents, available in print or electronic form, that provides information on the installation,
configuration, use and maintenance of the Web filter
3.1.35
Web filter
software product or service designed to protect end users from potentially harmful or dangerous URLs when
accessing material on the Internet
3.1.36
Web filter support
the provision of information to the administrator in order to solve specific technical problems or clarifications to
doubts on Web filter use
3.1.37
whitelist
list of URLs that are never blocked by a Web filter
3.2 Abbreviations
E-mail
Electronic mail
FAQs Frequently Asked Questions
HTTP Hyper Text Transfer Protocol
ISP Internet Service Provider
P2P Peer to Peer
PIN Personal Identification Number
URL
Universal Resource Locator
VoIP Voice over Internet Protocol
4 Web filter requirements
4.1 General
In order to comply with this Technical Specification, manufacturers or providers of Web filters shall fulfil the
requirements described on this clause.
4.2 Requirements
4.2.1 Level of protection
The Web filter shall block access to potentially harmful URLs by default with an efficacy equals or over 0,95
for all potentially harmful URLs categories and their corresponding reference databases.
Compliance is checked using reference databases built according to C.3.
The Web filter shall not overblock access to acceptable URLs by default with an overblocking rate equals or
below 0,05 for all potentially harmful URLs categories and their corresponding reference databases.
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Compliance is checked using reference databases built according to C.4.
The Web filter shall provide administrators with the ability to access all URLs by temporally disabling the filter.
Compliance is checked by verification according to C.5.
The Web filter shall allow administrators to completely block access to any URL.
Compliance is checked by verification according to C.5.
The Web filter shall provide the administrator with the ability to apply the default settings of the Web filter to
specified end user accounts if applicable.
Compliance is checked by verification according to C.5.
4.2.2 Configuration
The Web filter shall provide the administrator with the possibility of configuring a whitelist.
Compliance is checked using a whitelist built according to C.6.
The Web filter shall provide the administrator with the possibility of configuring a blacklist.
Compliance is checked using a blacklist built according to C.6.
The Web filter shall provide administrators with the ability to schedule blocking and access to URLs by time of
the day and day of the week.
Compliance is checked by verification according to C.5.
4.2.3 Request of revision to categorization
The Web filter shall provide a mechanism for the administrator to request the revision of the categorization of
a URL or domain, accessible through the block page itself or the administration interface of the filter.
If requests of revision of categorization are approved, changes shall be made available within the specified
response times of the supplier (within available support times).
If requests of revision of categorization are denied, the administrator shall be notified within the specified
response times of the supplier (within available support times).
Compliance is checked by verification according to C.5.
4.2.4 Installation and initial setup
Installation or implementation shall be supported by step-by-step instructions to ensure proper
installation/implementation.
Upon installation or implementation with the default settings, the Web filter shall provide the level of protection
as specified by this Technical Specification.
When it is made available as a preinstalled application, the Web filter shall automatically provide the level of
protection as specified by this Technical Specification, or when first run, guide the administrator through step-
by-step instructions to a proper configuration in order to provide the level of protection as specified by this
Technical Specification.
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Where the Web filter offers the ability to configure individual end user accounts, administrators shall have the
ability to apply the default settings of the Web filter to specified accounts.
The Web filter shall, upon installation or implementation or first run if preinstalled, present the administrator
with a reminder that no Web filter can be 100 % effective or replace adult supervision.
Any known conflicts with other software or services shall be clearly stated in the installation instructions or
notified to the administrator as part of the installation.
The Web filter shall, upon installation or first run if preinstalled, provide a simple mechanism to verify the
correct operation of the filter, providing for example one or more “test” pages that are always going to be
blocked. The mechanism shall be available also after the installation process, as a means to verify that the
filter is operational.
Compliance is checked by verification according to C.5.
4.2.5 Mon
...
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