CEN/WS EUROSAFETOUR - Response to COVID-19 - Health and safety protocols for tourism establishments and services

This document provides a visual identity to be displayed by European tourist organizations in accordance with CWA 5643-1 and establishes requirements and guidance on the use of the visual identity.
This document also includes informative annexes relating to implementation (checklist), references to national standards and protocols and information addressed to the user of the service offered by the tourist organizations.

This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents.
NOTE   This document does not address after-work practices of employees.
This document applies to the whole tourism value chain, including the following 20 subsectors:
accommodation
adventure tourism and ecotourism
beaches
catering services
golf services
medical and wellness spas
MICE tourism
museums and heritage sites
natural protected areas (NPAs)
night leisure
scuba diving
ski areas
theme and leisure parks
NOTE   This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres.
tourist transport
tourist guides
tourist visits
tourist information offices
travel agencies
unique public spaces
yacht harbours and nautical activities
Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6.
NOTE   The term tourist organization applies for all 20 subsectors.