CWA 5643-1:2021

Tourism and related services - Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry (ISO/PAS 5643:2021)

This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents.
NOTE   This document does not address after-work practices of employees.
This document applies to the whole tourism value chain, including the following 20 subsectors:
accommodation
adventure tourism and ecotourism
beaches
catering services
golf services
medical and wellness spas
MICE tourism
museums and heritage sites
natural protected areas (NPAs)
night leisure
scuba diving
ski areas
theme and leisure parks
NOTE   This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres.
tourist transport
tourist guides
tourist visits
tourist information offices
travel agencies
unique public spaces
yacht harbours and nautical activities
Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6.
NOTE   The term tourist organization applies for all 20 subsectors.

Tourisme et services connexes - Exigences et lignes directrices pour la réduction de la propagation de la Covid-19 dans l'industrie du tourisme (ISO/PAS 5643:2021)

Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja bolezni covid-19 v turistični industriji (ISO PAS 5643:2021)

General Information

• Status: Published
• Publication Date: 18-May-2021
• ICS: 03.100.01 - Company organization and management in general
• ICS: 03.200.01 - Leisure and tourism in general
• Technical Committee: CEN/WS EUROSAFETOUR - Response to COVID-19 - Health and safety protocols for tourism establishments and services
• Drafting Committee: CEN/WS EUROSAFETOUR - Response to COVID-19 - Health and safety protocols for tourism establishments and services
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 19-May-2021
• Completion Date: 19-May-2021
• Ref Project: SIST-TS CWA 5643-1:2021 - Tourism and related services - Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry (ISO PAS 5643:2021)

Standards Content (Sample)

SLOVENSKI STANDARD
01-julij-2021
Nadomešča:
kSIST ISO/PRF PAS 5643:2021
Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja
bolezni covid-19 v turistični industriji (ISO PAS 5643:2021)
Tourism and related services - Requirements and guidelines to reduce the spread of
Covid-19 in the tourism industry (ISO PAS 5643:2021)
Ta slovenski standard je istoveten z: CWA 5643-1:2021
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
03.200.01 Prosti čas in turizem na Leisure and tourism in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN
CWA 5643-1
WORKSHOP
May 2021
AGREEMENT
ICS 03.100.01; 03.200.01
English version
Tourism and related services - Requirements and
guidelines to reduce the spread of Covid-19 in the tourism
industry (ISO/PAS 5643:2021)
This CEN Workshop Agreement has been drafted and approved by a Workshop of representatives of interested parties, the
constitution of which is indicated in the foreword of this Workshop Agreement.

The formal process followed by the Workshop in the development of this Workshop Agreement has been endorsed by the
National Members of CEN but neither the National Members of CEN nor the CEN-CENELEC Management Centre can be held
accountable for the technical content of this CEN Workshop Agreement or possible conflicts with standards or legislation.

This CEN Workshop Agreement can in no way be held as being an official standard developed by CEN and its Members.

This CEN Workshop Agreement is publicly available as a reference document from the CEN Members National Standard Bodies.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2021 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members.

Ref. No.:CWA 5643-1:2021 E
Contents Page
European foreword . 3

European foreword
The text of ISO/PAS 5643:2021 has been prepared by Technical Committee ISO/TC 228 "Tourism and
related services” of the International Organization for Standardization (ISO) and has been taken over as
protocols for tourism establishments and services” the secretariat of which is held by UNE.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Endorsement notice
The text of ISO/PAS 5643:2021 has been approved by CEN as CWA 5643-1:2021 without any
modification.
PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
Reference number
ISO/PAS 5643:2021(E)
©
ISO 2021
ISO/PAS 5643:2021(E)
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved

ISO/PAS 5643:2021(E)
Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 COVID-19 risk management requirements . 3
4.1 General . 3
4.1.1 General requirements . 3
4.1.2 Legal requirements . 3
4.2 COVID-19 risk management group. 4
4.3 Contingency plan . 4
4.4 General measures for the tourist organization . 5
4.5 Staff . 5
4.5.1 General requirements . 5
4.5.2 Staff areas . 6
4.6 Informative measures . 6
4.7 Cleaning and disinfection requirements . 7
4.8 Heating, ventilating and air conditioning (HVAC) . 7
5 Specific requirements per tourist subsector . 8
5.1 Accommodation . 8
5.1.1 General. 8
5.1.2 Reception area and check-in service . 9
5.1.3 Bedrooms . 9
5.1.4 Holiday parks and campsites . 9
5.1.5 Hostels . 9
5.1.6 Hotels . . 9
5.1.7 Common areas . 9
5.1.8 Cleaning and disinfection requirements for accommodation .10
5.2 Adventure tourism and ecotourism .11
5.2.1 General.11
5.2.2 Before the activity .11
5.2.3 During the activity .11
5.2.4 After the activity .11
5.3 Beaches .12
5.3.1 General.12
5.3.2 Safe capacity .12
5.3.3 Access points .13
5.3.4 Security, lifesaving and first aid .13
5.3.5 Accessibility .13
5.3.6 Showers and foot-washers .13
5.3.7 Commercial activities .13
5.4 Catering services .14
5.4.1 General requirements .14
5.4.2 Kitchen .14
5.4.3 Services .15
5.5 Golf services .17
5.5.1 General requirements .17
5.5.2 Before play .17
5.5.3 During play.17
5.5.4 Facilities . .18
5.6 Medical and wellness spas .18
5.6.1 General.18
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