EN 9110:2010
(Main)Quality Management Systems - Requirements for Aviation Maintenance Organizations
Quality Management Systems - Requirements for Aviation Maintenance Organizations
1.1 General
This standard includes ISO 9001:2008 ) quality management system requirements and specifies additional aviation maintenance industry requirements, definitions and notes as shown in bold, italic text.
NOTE 1 Baseline aviation maintenance requirements originate from IAQG developed 9100 standard; modifications were made, as required, to address maintenance industry specific requirements.
It is emphasized that the requirements specified in this standard are complementary (not alternative) to contractual and applicable statutory and regulatory requirements. Should there be a conflict between the requirements of this standard and applicable statutory or regulatory requirements, the latter shall take precedence.
This European Standard specifies requirements for a quality management system where an organization:
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements; and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
NOTE 2 In this European Standard, the term "product" only applies to:
a) product intended for, or required by, a customer;
b) any intended output resulting from the product realization processes.
NOTE 3 Statutory and regulatory requirements can be expressed as legal requirements.
1.2 Application
All requirements of this European Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Where any requirement(s) of this European Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
(...)
Qualitätsmanagementsysteme - Anforderungen für Luftfahrt-Instandhaltungsbetriebe
Systèmes de management de la Qualité - Exigences pour les Organismes d'Entretien de l'Aéronautique
Sistemi vodenja kakovosti - Zahteve za letalske vzdrževalne organizacije
Ta standard vključuje zahteve za sistem vodenja kakovosti iz ISO 9001:2008 in določa dodatne zahteve za letalsko vzdrževalno industrijo, definicije in opombe, kot so prikazane v debelem poševnem tisku.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-januar-2012
1DGRPHãþD
SIST EN 9110:2008
Sistemi vodenja kakovosti - Zahteve za letalske vzdrževalne organizacije
Quality Management Systems - Requirements for Aviation Maintenance Organizations
Qualitätsmanagementsysteme - Anforderungen für Luftfahrt-Wartungsfirmen
Systèmes de management de la Qualité - Exigences pour les Organismes d'Entretien de
l'Aviation
Ta slovenski standard je istoveten z: EN 9110:2010
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN 9110
NORME EUROPÉENNE
EUROPÄISCHE NORM
June 2010
ICS 03.120.10; 49.020 Supersedes EN 9110:2005
English Version
Quality Management Systems - Requirements for Aviation
Maintenance Organizations
Systèmes de management de la Qualité - Exigences pour Qualitätsmanagementsysteme - Anforderungen für
les Organismes d'Entretien de l'Aéronautique Luftfahrt-Wartungsfirmen
This European Standard was approved by CEN on 22 April 2010.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2010 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9110:2010: E
worldwide for CEN national Members.
Contents Page
Foreword .4
FOREWORD .5
REVISION SUMMARY/RATIONALE .5
0 Introduction .6
0.1 General .6
0.2 Process approach .6
Quality management systems — Requirements .8
1 Scope .8
1.1 General .8
1.2 Application .8
2 Normative references .9
3 Terms and definitions .9
4 Quality management system . 11
4.1 General requirements . 11
4.2 Documentation requirements . 12
4.2.1 General . 12
4.2.2 Quality manual . 12
4.2.3 Control of documents . 13
4.2.4 Control of records . 13
5 Management responsibility . 14
5.1 Management commitment . 14
5.2 Customer focus . 14
5.3 Quality policy . 14
5.4 Planning . 14
5.4.1 Quality objectives . 14
5.4.2 Quality management system planning . 15
5.4.3 Safety objectives . 15
5.5 Responsibility, authority and communication . 15
5.5.1 Responsibility and authority . 15
5.5.2 Management representative . 15
5.5.3 Internal communication . 16
5.6 Management review . 16
5.6.1 General . 16
5.6.2 Review input . 16
5.6.3 Review output . 16
5.7 Safety policy . 17
6 Resource management . 17
6.1 Provision of resources . 17
6.2 Human resources . 17
6.2.1 General . 17
6.2.2 Competence, training and awareness . 17
6.3 Infrastructure . 18
6.4 Work environment . 18
7 Product realization . 18
7.1 Planning of product realization . 18
7.1.1 Project management . 19
7.1.2 Risk management . 19
7.1.3 Configuration management . 19
7.1.4 Control of work transfers . 20
7.2 Customer-related processes. 20
7.2.1 Determination of requirements related to the product . 20
7.2.2 Review of requirements related to the product . 20
7.2.3 Customer communication . 21
7.3 Design and development . 21
7.3.1 Design and development planning . 21
7.3.2 Design and development inputs . 22
7.3.3 Design and development outputs . 22
7.3.4 Design and development review . 22
7.3.5 Design and development verification . 23
7.3.6 Design and development validation . 23
7.3.7 Control of design and development changes . 23
7.4 Purchasing . 24
7.4.1 Purchasing process . 24
7.4.2 Purchasing information . 24
7.4.3 Verification of purchased product . 25
7.5 Production and service provision . 26
7.5.1 Control of production and service provision . 26
7.5.2 Validation of processes for production and service provision . 28
7.5.3 Identification and traceability . 28
7.5.4 Customer property . 28
7.5.5 Preservation of product . 29
7.6 Control of monitoring and measuring equipment . 29
8 Measurement, analysis and improvement . 30
8.1 General . 30
8.2 Monitoring and measurement . 31
8.2.1 Customer satisfaction . 31
8.2.2 Internal audit . 31
8.2.3 Monitoring and measurement of processes . 31
8.2.4 Monitoring and measurement of product . 32
8.3 Control of nonconforming product . 33
8.4 Analysis of data . 34
8.5 Improvement .
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