This document gives guidelines for the selection of appropriate statistical techniques that can be useful
to an organization, irrespective of size or complexity, in developing, implementing, maintaining and
improving a quality management system in conformity with ISO 9001:2015.
This document does not provide guidance on how to use the statistical techniques.

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This document gives guidelines for the selection of appropriate statistical techniques that can be useful to an organization, irrespective of size or complexity, in developing, implementing, maintaining and improving a quality management system in conformity with ISO 9001:2015. This document does not provide guidance on how to use the statistical techniques.

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This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:
a) monitor and manage trends in key performance metrics;
b) take improvement action based on the observed metrics.
This document is directed specifically to the top management of an organization.
This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations.
This document complements ISOÂ 9001:2015 and ISOÂ 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.

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This document gives guidance for the development and maintenance of the documented information necessary to support an effective quality management system, tailored to the specific needs of the organization.
This document can also be used to support other management systems, e.g. environmental or occupational health and safety management systems.

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Este documento proporciona directrices para la obtención de beneficios financieros y económicos mediante la aplicación de un enfoque estructurado de arriba hacia abajo para lograr beneficios financieros y económicos. El enfoque estructurado usa los principios de gestión de la calidad y el sistema de gestión de la calidad descritos en la familia de Normas ISO 9000 de sistemas de gestión para: a) dar seguimiento y gestionar las tendencias de las métricas clave de desempeño; b) tomar medidas de mejora basadas en las métricas observadas. Este documento está dirigido específicamente a la alta dirección de una organización. Este documento es aplicable a cualquier organización, ya sea del sector público, privado o sin fines de lucro, independientemente de su modelo de negocio, ingresos, número de empleados, diversidad de ofertas de productos y servicios, cultura organizacional, complejidad de los procesos, lugar o número de sedes. Este documento complementa las Normas ISO 9001:2015 e ISO 9004:2018 para las mejoras del desempeño y proporciona ejemplos de los beneficios alcanzables por la aplicación de los conceptos de esas normas. Este documento identifica métodos y herramientas de gestión práctica asociados para ayudar a obtener los beneficios.

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Este documento proporciona orientación para el desarrollo y mantenimiento de la información documentada necesaria para apoyar un sistema de gestión de la calidad eficaz, adaptado a las necesidades específicas de la organización. Este documento también se puede utilizar para apoyar otros sistemas de gestión, por ejemplo, sistemas de gestión ambiental o de seguridad y salud en el trabajo.

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This document provides guidance on the implementation of the ISO 19443 requirements, with examples of possible steps an organization can take to meet the requirements. It does not add to, subtract from, or in any way modify those requirements. This document does not prescribe mandatory approaches to implementation, or provide any preferred method of interpretation.

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1.1   Application:
This document defines the common nonconformity data definition and documentation that shall be exchanged between an internal/external supplier or sub-tier supplier, and the customer when informing about a nonconformity requiring formal decision. The requirements are applicable, partly or totally, when reporting a product nonconformity to the owner or operator, as user of the end item (e.g. engine, aircraft, spacecraft, helicopter), if specified by contract.
Reporting of nonconformity data, either electronically or conventionally on paper, is subject to the terms and conditions of the contract. This also includes, where applicable, data access under export control regulations.
1.2   Purpose:
The process of exchanging, coordinating, and approving nonconformity data via waiver/concession or product quality escape varies with the multiple relationships and agreements among all parties concerned. The information provided by this document forms architecture for submitting and managing data that allows for concise and accurate communication using various methods. The main objective of this document is to provide the definition of a data set that can be integrated into any form of communication (e.g. electronic data interchange, submission of conventional paper forms).

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This document provides requirements and guidance for the retention, storage, retrieval and disposal of
records for the international aviation, space and defense industry.

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This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it.
This document is applicable to any organization, regardless of its size, type or activity.

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This document defines quality management system requirements for product and service supply
organizations to the petroleum, petrochemical and natural gas industries.
This document is written as a supplement to ISO 9001:2015. The supplementary requirements and
guidance to ISO 9001:2015 have been developed to manage supply chain risks and opportunities
associated with the petroleum, petrochemical and natural gas industries and to provide a framework
for aligning requirements with complementary standards employed within the industries.

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This document defines quality management system requirements for product and service supply organizations to the petroleum, petrochemical and natural gas industries. This document is written as a supplement to ISO 9001:2015. The supplementary requirements and guidance to ISO 9001:2015 have been developed to manage supply chain risks and opportunities associated with the petroleum, petrochemical and natural gas industries and to provide a framework for aligning requirements with complementary standards employed within the industries.

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EN-ISO 16106 gives guidance on the application of a quality management system in the manufacture, measuring and monitoring of design type approved dangerous goods packaging, intermediate bulk containers (IBCs) and large packaging.This document does not include guidance specific to other management systems, such as those for environmental management, occupational health and safety management, or financial management.$0$0It is applicable to an organization that) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;  aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.All the guidance in this document is generic and intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

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This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it. This document is applicable to any organization, regardless of its size, type or activity.

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This standard gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties. This document is applicable to all organizations regardless of their type or size. It does not add to, change or otherwise modify requirements for the ISO 9000 family or any other standards.

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This document gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties. This document is applicable to all organizations regardless of their type or size. It does not add to, change or otherwise modify requirements for the ISO 9000 family or any other standards.

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This document establishes requirements when implementing statistical product acceptance methods to meet defined risk requirements. This standard also establishes the minimum content required to be covered in an organization’s documented procedures that govern their application of statistical product acceptance methods. These general requirements and documented procedures apply the requirements of the EN 9100/EN 9110/EN 9120 quality management system standards, in addition to establishing requirements for retrievability, safety/critical characteristics, and quality parameters that protect the customer. Application This standard is applicable when invoked in a purchasing contract or specification, contractual document, customer agreement, or adopted by the organization. The purchase contract/agreement may or may not identify the appropriate EN 9138 clause(s) to be applied by the organization. All statistical methods of product acceptance require the use of Clause 4 and Clause 5. To accept product produced: - by individual lots, see Clause 6; - under switching rules, see Clause 7; - under process controls, see Clause 8; and - by continuous sampling or special case methods, see Clause 9.

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1.1   Purpose
This European standard establishes requirements when implementing statistical product acceptance methods to meet defined risk requirements. This standard also establishes the minimum content required to be covered in an organization’s documented procedures that govern their application of statistical product acceptance methods.
These general requirements and documented procedures apply the requirements of the EN 9100/EN 9110/EN 9120 quality management system standards, in addition to establishing requirements for retrievability, safety/critical characteristics, and quality parameters that protect the customer.
1.2   Application
This standard is applicable when invoked in a purchasing contract or specification, contractual document, customer agreement, or adopted by the organization. The purchase contract/agreement may or may not identify the appropriate EN 9138 clause(s) to be applied by the organization. All statistical methods of product acceptance require the use of Clause 4 and Clause 5.
To accept product produced:
- by individual lots, see Clause 6;
- under switching rules, see Clause 7;
- under process controls, see Clause 8; and
- by continuous sampling or special case methods, see Clause 9.

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This document gives guidelines for local governments on understanding and implementing a quality
management system that meets the requirements of ISO 9001:2015, in order to meet the needs and
expectations of their customers/citizens and all other relevant interested parties by consistently
providing them with products and services.
It promotes implementing a quality management system in a responsible and accountable manner,
through the application of ISO 9001 on a comprehensive basis. These guidelines do not add, change or
modify the requirements of ISO 9001.
It is applicable to all local government processes at all levels (i.e. strategical, tactical-managerial and
operational) in order to constitute a comprehensive quality management system that focuses on the
local government achieving its objectives. The comprehensive character of this system is essential to
ensure that all the areas of the local government have a specified level of reliability (i.e. effectiveness of
the processes).
Annex A, as a starting point for users of this document, gives a diagnostic methodology for local
governments to evaluate the scope and maturity of their processes and products and services. Annex B
gives the processes necessary to provide reliable products and services to customers/citizens.

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This document defines terms for the quality assessment of national libraries and specifies the following
methods for the assessment:
— performance measurement, and
— impact assessment.
The results of both methods are of special interest for comparison over time within the same library.
Comparisons between libraries are possible if differences in the mandate, tasks and constituencies of
the libraries are taken into account.
Not all methods described in this document apply to all national libraries. Limitations of the applicability
of individual methods are specified in the descriptions.
This document is not intended to exclude the use of performance indicators or of methods for impact
assessment not specified in it.
This document does not cover web archiving, but refers to ISO/TR 14873 for statistics and quality
issues for this new task of national libraries.

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1.1   General
Limited to the commercial aerospace industry where a request is made for a PO to have Direct Delivery Authorization (DDA), which includes an Appropriate Arrangement (AA) between the PO and the Design Organisation (DO). In this process the DO is responsible for ensuring the continuous updating of design and airworthiness data to the PO, whilst the PO is responsible for assurance that the manufactured article conforms to approved design and airworthiness data. The PO is responsible to provide airworthiness release documentation.
1.2   Purpose
This document provides guidance to a PO and DO on how to comply with the DDA, including AA requirements per the applicable documents referenced in Clause 2 (see Figure 1).
(...)

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1.1   General
Limited to the commercial aerospace industry where a request is made for a PO to have Direct Delivery Authorization (DDA), which includes an Appropriate Arrangement (AA) between the PO and the Design Organisation (DO). In this process the DO is responsible for ensuring the continuous updating of design and airworthiness data to the PO, whilst the PO is responsible for assurance that the manufactured article conforms to approved design and airworthiness data. The PO is responsible to provide airworthiness release documentation.
1.2   Purpose
This document provides guidance to a PO and DO on how to comply with the DDA, including AA requirements per the applicable documents referenced in Clause 2 (see Figure 1).
(...)

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This standard establishes requirements for performing and documenting APQP and PPAP. APQP begins
with conceptual product needs and extends through product definition, production planning, product
and process validation (i.e. PPAP), product use, and post-delivery service. This standard integrates and
collaborates with the requirements of the EN 9100, EN 9102, EN 9103 and EN 9110 standards.
The requirements specified in this standard are complementary (not alternative) to contractual and
applicable statutory and regulatory requirements. Should there be a conflict between the requirements
of this standard and applicable statutory or regulatory requirements, the latter shall take precedence.

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This document gives guidelines for an organization to plan, design, develop, operate, maintain and
improve an effective and efficient dispute-resolution process for complaints that have not been resolved
by the organization.
This document is applicable to:
— complaints relating to the organization’s products and services, the complaints-handling process or
dispute-resolution process;
— resolution of disputes arising from domestic or cross-border business activities, including those
arising from electronic commerce.
This document is intended for use by any organization regardless of its type or size, or the products and
services it provides, and deals with:
— guidance on determining when and how organizations can participate in dispute resolution;
— guidance on the selection of providers and use of their services;
— top management involvement in, and commitment to, dispute resolution and deployment of adequate
resources within the organization;
— the essentials for fair, suitable, transparent and accessible dispute resolution;
— guidance on management of an organization’s participation in dispute resolution;
— monitoring, evaluating and improving the dispute-resolution process.
This document is particularly aimed at dispute resolution between an organization and
— individuals purchasing or using products and services for personal or household purposes, or
— small businesses.
This document does not apply to the resolution of other types of disputes, such as employment disputes.
It does not apply to complaints handling within an organization.

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This document gives guidelines for planning, designing, developing, implementing, maintaining and
improving customer satisfaction codes of conduct.
This document is applicable to product- and service-related codes containing promises made to
customers by an organization concerning its behaviour. Such promises and related provisions are
aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of
codes for different organizations.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization
that are intended for, or required by, a customer.
This document is intended for use by any organization regardless of its type or size, or the products and
services it provides, including organizations that design customer satisfaction codes of conduct for use
by other organizations. Annex C gives guidance specifically for small businesses.
This document is aimed at customer satisfaction codes of conduct concerning individual customers
purchasing or using goods, property or services for personal or household purposes, although it is
applicable to all customer satisfaction codes of conduct.
This document does not prescribe the substantive content of customer satisfaction codes of conduct,
nor does it address other types of codes of conduct, such as those that relate to the interaction between
an organization and its personnel, or between an organization and its suppliers.

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The requirements of EN 9100 apply with the following clarification for software.
This European standard supplements the EN 9100 standard requirements for deliverable software and
contains quality management system requirements for organizations that design, develop, and/or
produce deliverable software and services for the aviation, space, and defence industry. This includes,
as required, support software that is used in the development and maintenance of deliverable software
and services. The deliverable software may be stand-alone, embedded, mobile application, or loadable
into a target computer
This deliverable software may also be part of services (e.g., cloud environment, web hosted solutions or
platforms).
Where the use of Hardware Description Language (HDL) or high order language is utilized as the design
source of electronic hardware [e.g., Application Specific Integrated Circuit (ASIC), Programmable Logic
Device (PLD)]; the organization and customer, and/or supplier shall agree on the extent of applicability
of this supplement.
NOTE For airborne electronic hardware guidance, see RTCA/DO-254 or EUROCAE ED-80. For operations
requirements, see EN 9100, clause 8.
Where Commercial-Off-The-Shelf (COTS) or non-developmental software is integrated into a
deliverable product, the organization and customer shall agree on the extent of applicability of this
supplement.
For the purposes of this document, the terms “product” and “software product” are considered
synonymous.
For the purposes of this document, the term “services” may be considered a product.

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This document provides guidance on auditing management systems, including the principles of auditing,
managing an audit programme and conducting management system audits, as well as guidance on
the evaluation of competence of individuals involved in the audit process. These activities include the
individual(s) managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct internal or external audits of
management systems or manage an audit programme.
The application of this document to other types of audits is possible, provided that special consideration
is given to the specific competence needed.

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This document gives guidelines for the process of complaints handling related to products and
services within an organization, including planning, design, development, operation, maintenance and
improvement. The complaints-handling process described is suitable for use as one of the processes of
an overall quality management system.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization
that are intended for, or required by, a customer.
This document is intended for use by any organization regardless of its type or size, or the products
and services it provides. It is also intended for use by organizations in all sectors. Annex B provides
guidance specifically for small businesses.
This document addresses the following aspects of complaints handling:
a) enhancing customer satisfaction by creating a customer-focused environment that is open
to feedback (including complaints), resolving any complaints received, and enhancing the
organization’s ability to improve its products and services, including customer service;
b) top management involvement and commitment through adequate acquisition and deployment of
resources, including personnel training;
c) recognizing and addressing the needs and expectations of complainants;
d) providing complainants with an open, effective and easy-to-use complaints process;
e) analysing and evaluating complaints in order to improve the quality of products and services,
including customer service;
f) auditing of the complaints-handling process;
g) reviewing the effectiveness and efficiency of the complaints-handling process.
This document does not apply to disputes referred for resolution outside the organization or for
employment-related disputes.

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This document gives guidelines for defining and implementing processes to monitor and measure
customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and
services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization
that are intended for, or required by, a customer.

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This document gives guidelines for establishing, reviewing, accepting, applying and revising quality plans.
This document is applicable to quality plans for any intended output, whether a process, product,
service, project or contract, and any type or size of organization.
It is applicable whether or not the organization has a management system in conformity with ISO 9001.
This document provides guidance and does not specify requirements.
It is focused primarily on the provision of outputs and is not a guide to the planning of quality
management system development.
NOTE To avoid undue repetition of “process, product, service, project or contract”, this document uses the
term “specific case”.

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This document defines a system for the qualification of standard products for aviation, space, and
defenc applications. It defines the principles that shall be adhered to when carrying out product
qualification; applied in conjunction with the rules and procedures of the CA. The system enables the CA
to confirm compliance is achieved and maintained, in accordance with the requirements of its product
definition and associated controlling technical specifications by an Original Component Manufacturer
(OCM) of standard products.
This document requires an OCM that has been granted product qualification approval to ensure
applicable approvals are maintained and renewed in accordance with the CA’s quality system for that
qualified product.
OCMs and OCM designated Value Added Distributors (VADs) requesting product qualification to this
standard, shall as a prerequisite, maintain EN 9100 standard quality management system certification
approval. This certification shall be visible in the Online Aerospace Supplier Information System
(OASIS) database.

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This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer. This document is intended for use by any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses. This document is aimed at customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes, although it is applicable to all customer satisfaction codes of conduct. This document does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.

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This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicable to: — complaints relating to the organization's products and services, the complaints-handling process or dispute-resolution process; — resolution of disputes arising from domestic or cross-border business activities, including those arising from electronic commerce. This document is intended for use by any organization regardless of its type or size, or the products and services it provides, and deals with: — guidance on determining when and how organizations can participate in dispute resolution; — guidance on the selection of providers and use of their services; — top management involvement in, and commitment to, dispute resolution and deployment of adequate resources within the organization; — the essentials for fair, suitable, transparent and accessible dispute resolution; — guidance on management of an organization's participation in dispute resolution; — monitoring, evaluating and improving the dispute-resolution process. This document is particularly aimed at dispute resolution between an organization and — individuals purchasing or using products and services for personal or household purposes, or — small businesses. This document does not apply to the resolution of other types of disputes, such as employment disputes. It does not apply to complaints handling within an organization.

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This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses. This document addresses the following aspects of complaints handling: a) enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its products and services, including customer service; b) top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training; c) recognizing and addressing the needs and expectations of complainants; d) providing complainants with an open, effective and easy-to-use complaints process; e) analysing and evaluating complaints in order to improve the quality of products and services, including customer service; f) auditing of the complaints-handling process; g) reviewing the effectiveness and efficiency of the complaints-handling process. This document does not apply to disputes referred for resolution outside the organization or for employment-related disputes.

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This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

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The requirements of EN 9100 apply with the following clarification for software.
This European standard supplements the EN 9100 standard requirements for deliverable software and
contains quality management system requirements for organizations that design, develop, and/or
produce deliverable software and services for the aviation, space, and defence industry. This includes,
as required, support software that is used in the development and maintenance of deliverable software
and services. The deliverable software may be stand-alone, embedded, mobile application, or loadable
into a target computer
This deliverable software may also be part of services (e.g., cloud environment, web hosted solutions or
platforms).
Where the use of Hardware Description Language (HDL) or high order language is utilized as the design
source of electronic hardware [e.g., Application Specific Integrated Circuit (ASIC), Programmable Logic
Device (PLD)]; the organization and customer, and/or supplier shall agree on the extent of applicability
of this supplement.
NOTE For airborne electronic hardware guidance, see RTCA/DO-254 or EUROCAE ED-80. For operations
requirements, see EN 9100, clause 8.
Where Commercial-Off-The-Shelf (COTS) or non-developmental software is integrated into a
deliverable product, the organization and customer shall agree on the extent of applicability of this
supplement.
For the purposes of this document, the terms “product” and “software product” are considered
synonymous.
For the purposes of this document, the term “services” may be considered a product.

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This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an audit programme.
The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed.

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This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an audit programme. The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed.

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This document gives guidelines for establishing, reviewing, accepting, applying and revising quality plans. This document is applicable to quality plans for any intended output, whether a process, product, service, project or contract, and any type or size of organization. It is applicable whether or not the organization has a management system in conformity with ISO 9001. This document provides guidance and does not specify requirements. It is focused primarily on the provision of outputs and is not a guide to the planning of quality management system development. NOTE To avoid undue repetition of "process, product, service, project or contract", this document uses the term "specific case".

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This document includes EN ISO 9001:20152 quality management system requirements and
specifies additional civil and military aviation maintenance and continuing airworthiness industry
requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary (not
alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable
statutory or regulatory requirements, the latter shall take precedence.
This International Standard specifies requirements for a quality management system when an
organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer
and applicable statutory and regulatory requirements; and
b) aims to enhance customer satisfaction through the effective application of the system, including
processes for improvement of the system and the assurance of conformity to customer and
applicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any
organization, regardless of its type or size or the products and services it provides.
NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services
intended for or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

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This document includes EN ISO 9001:20152 quality management system requirements and
specifies additional aviation, space and defence industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary (not
alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable
statutory or regulatory requirements, the latter shall take precedence.
This International Standard specifies requirements for a quality management system when an
organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer
and applicable statutory and regulatory requirements; and
b) aims to enhance customer satisfaction through the effective application of the system, including
processes for improvement of the system and the assurance of conformity to customer and
applicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any
organization, regardless of its type or size or the products and services it provides.
NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services
intended for or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

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This document includes EN ISO 9001:20152 quality management system requirements and
specifies additional aviation, space and defence industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary
(not alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable
statutory or regulatory requirements, the latter shall take precedence.
This International Standard specifies requirements for a quality management system when an
organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer
and applicable statutory and regulatory requirements and
b) aims to enhance customer satisfaction through the effective application of the system, including
processes for improvement of the system and the assurance of conformity to customer and
applicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any
organization, regardless of its type or size, or the products and services it provides.
NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services
intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

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1.1   General
This document defines a system for the qualification of standard products for aviation, space, and defenc applications. It defines the principles that shall be adhered to when carrying out product qualification; applied in conjunction with the rules and procedures of the CA. The system enables the CA to confirm compliance is achieved and maintained, in accordance with the requirements of its product definition and associated controlling technical specifications by an Original Component Manufacturer (OCM) of standard products.
This document requires an OCM that has been granted product qualification approval to ensure applicable approvals are maintained and renewed in accordance with the CA’s quality system for that qualified product.
OCMs and OCM designated Value Added Distributors (VADs) requesting product qualification to this standard, shall as a prerequisite, maintain EN 9100 standard quality management system certification approval. This certification shall be visible in the Online Aerospace Supplier Information System (OASIS) database.
1.2   Application
The application of this document will be mandated either in the product standard or its controlling technical specifications. When invoked, the OCM wanting to produce aerospace standard products will need to gain qualification approval from an aerospace CA. The processes defined herein will be performed impartially for the benefit of the aerospace industry, by the CA, to ensure continued compliance of standard products to the requirements defined in their controlling technical specifications.
OCMs will need to ensure they allow sufficient lead-time to complete this process to gain product approval from the CA to support/satisfy their customer delivery requirements. Qualified products using this process shall not be supplied or used without qualification approval and a valid Product Qualification Certificate (PQC) being granted.

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This document defines requirements for the preparation and execution of the audit process. In addition,
it defines the content and composition for the audit reporting of conformity and process effectiveness to
the EN 9100-series standards, the organization's QMS documentation, and customer and
statutory/regulatory requirements.
The requirements in this document are additions or represent changes to the requirements and
guidelines in the standards for conformity assessment, auditing, and certification as published by
ISO/IEC (i. e., EN ISO/IEC 17000, EN ISO/IEC 17021-1). When there is conflict with these standards, the
requirements of the EN 9101 standard shall take precedence.
NOTE 1 In this standard, the term “EN 9100-series standards” comprises the following Aerospace Quality
Management System (AQMS) standards: EN 9100, EN 9110, and EN 9120; developed by the IAQG and published
by various national standards bodies.
NOTE 2 In addition to this standard, the IAQG publishes deployment support material on the IAQG website
(see http://www.sae.org/iaqg/) that can be used by audit teams, when executing the audit process.

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This document includes EN ISO 9001:20152 quality management system requirements and
specifies additional aviation, space and defence industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary
(not alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable
statutory or regulatory requirements, the latter shall take precedence.
This International Standard specifies requirements for a quality management system when an
organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer
and applicable statutory and regulatory requirements and
b) aims to enhance customer satisfaction through the effective application of the system, including
processes for improvement of the system and the assurance of conformity to customer and
applicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any
organization, regardless of its type or size, or the products and services it provides.
NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services
intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

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This document includes EN ISO 9001:2015  quality management system requirements and specifies additional aviation, space and defence industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable statutory or regulatory requirements, the latter shall take precedence.
This International Standard specifies requirements for a quality management system when an organization:
a)   needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and
b)   aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size or the products and services it provides.
NOTE 1   In this International Standard, the terms "product" or "service" only apply to products and services intended for or required by, a customer.
NOTE 2   Statutory and regulatory requirements can be expressed as legal requirements.

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This document includes EN ISO 9001:2015 quality management system requirements and specifies additional civil and military aviation maintenance and continuing airworthiness industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable statutory or regulatory requirements, the latter shall take precedence.
This International Standard specifies requirements for a quality management system when an organization:
a)   needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and
b)   aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size or the products and services it provides.
NOTE 1   In this International Standard, the terms "product" or "service" only apply to products and services intended for or required by, a customer.
NOTE 2   Statutory and regulatory requirements can be expressed as legal requirements.

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This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this International Standard, the terms "product" or "service" only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements. This International Standard applies to organizations supplying ITNS products or services. Application of this standard to organizations performing activities on a licensed nuclear site is subject to prior agreement by the Licensee. Requirements specified in this International Standard are complementary (not alternative) to customer and applicable statutory and regulatory requirements.

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1.1   General
This document defines requirements for the preparation and execution of the audit process. In addition, it defines the content and composition for the audit reporting of conformity and process effectiveness to the EN 9100-series standards, the organization's QMS documentation, and customer and statutory/regulatory requirements.
The requirements in this document are additions or represent changes to the requirements and guidelines in the standards for conformity assessment, auditing, and certification as published by ISO/IEC (i. e., EN ISO/IEC 17000, EN ISO/IEC 17021-1). When there is conflict with these standards, the requirements of the EN 9101 standard shall take precedence.
NOTE 1   In this standard, the term "EN 9100-series standards" comprises the following Aerospace Quality Management System (AQMS) standards: EN 9100, EN 9110, and EN 9120; developed by the IAQG and published by various national standards bodies.
NOTE 2   In addition to this standard, the IAQG publishes deployment support material on the IAQG website (see http://www.sae.org/iaqg/) that can be used by audit teams, when executing the audit process.
1.2   Application
This document shall be used for audits of EN 9100-series standards by CBs for certification of organizations, under the auspices of the aviation, space, and defence industry certification scheme [also known as the Industry Controlled Other Party (ICOP) scheme]. The ICOP scheme requirements are defined in the EN 9104-series standards (i. e., EN 9104-001, EN 9104-002, EN 9104-003).
NOTE   Relevant parts of this standard can also be used by an organization in support of internal audits (1st party) and external audits at suppliers (2nd party).

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