Guidelines for quality and/or environmental management systems auditing (ISO 19011:2002)

ISO 19011:2002 provides guidance on the principles of auditing, managing audit programmes, conducting quality management system audits and environmental management system audits, as well as guidance on the competence of quality and environmental management system auditors.
It is applicable to all organizations needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit programme.
The application of ISO 19011 to other types of audits is possible in principle provided that special consideration is paid to identifying the competence needed by the audit team members in such cases.

Leitfaden für Audits von Qualitätsmanagement- und/oder Umweltmanagementsystemen (ISO 19011:2002)

Diese Internationale Norm gibt Anleitung zur Umsetzung von Auditprinzipien, zum Management von Auditprogrammen, zur Durchführung von Audits von Qualitätsmanagement- und Umweltmanagementsystemen sowie zur Qualifikation von Auditoren von Qualitätsmanagement- und Umweltmanagementsystemen.
Sie ist anwendbar auf alle Organisationen, die interne oder externe Audits von Qualitätsmanagement- oder Umweltmanagementsystemen durchführen müssen oder ein Auditprogramm benötigen.
Die Anwendung dieser Internationalen Norm auf andere Arten von Audits ist im Prinzip möglich, vorausgesetzt, dass der Festlegung der Qualifikation, die für die Mitglieder des Auditteams in solchen Fällen erforderlich ist, besondere Aufmerksamkeit beigemessen wird.

Lignes directrices pour l'audit des systèmes de management de la qualité et/ou de management environnemental (ISO 19011:2002)

L'ISO 19011:2002 fournit des conseils sur les principes de l'audit, le management des programmes d'audit, la réalisation d'audits de systèmes de management de la qualité et/ou de management environnemental ainsi que sur la compétence des auditeurs de ces systèmes.
Elle est applicable à tous les organismes qui doivent réaliser des audits internes ou externes de systèmes de management de la qualité et/ou de management environnemental ou manager un programme d'audit.
L'ISO 19011 peut, en principe, s'appliquer à d'autres types d'audits, à condition toutefois d'accorder une attention particulière à l'identification des compétences requises pour les membres de ces équipes d'audit.

Smernice za presojanje sistemov vodenja kakovosti in/ali sistemov ravnanja z okoljem (ISO 19011:2002)

SIST EN ISO 19011:2003 vsebuje napotke za vodenje programov presoj, izvajanje notranjih ali zunanjih presoj sistemov vodenja kakovosti in/ali ravnanja z okoljem in tudi za kompetentnost in ocenjevanje presojevalcev. Skupini mednarodnih standardov ISO 9000 in ISO 14000 namreč poudarjata pomembnost presoj kot orodja vodenja za nadzorovanje in overjanje učinkovitega izvajanja politike kakovosti in/ali okoljske politike organizacije. Presoje so tudi bistveni del aktivnosti ugotavljanja skladnosti, kot je zunanja certifikacija/registracija, in ocenjevanja in nadzorovanja nabavne verige. Standard lahko uporabljajo pri svojem delu številni uporabniki, tako presojevalci, organizacije, ki izvajajo sisteme vodenja kakovosti in/ali ravnanja z okoljem, organizacije, ki morajo izvajati presoje sistemov vodenja kakovosti in/ali ravnanja z okoljem iz pogodbenih razlogov, in tudi organizacije, udeležene pri certificiranju ali usposabljanju presojevalcev, pri certifikaciji/registraciji sistemov vodenja, pri akreditaciji ali pri standardizaciji na področju ocenjevanja skladnosti. Z možnostjo prilagodljivosti smernic, kot je nakazana na več mestih v besedilu, se lahko uporaba teh smernic prilagodi velikosti, naravi in kompleksnosti presojane organizacije in tudi ciljem in predmetom izvajanih presoj. Besedilo standarda pa dopolnjujejo še dodatni napotki ali primeri za specifične teme, ki so namenjeni kot praktična pomoč, v nekaterih primerih je to namenjeno podpori uporabe tega mednarodnega standarda v majhnih organizacijah.

General Information

Status
Withdrawn
Publication Date
30-Sep-2002
Withdrawal Date
14-Nov-2011
Current Stage
9960 - Withdrawal effective - Withdrawal
Start Date
15-Nov-2011
Completion Date
15-Nov-2011

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SLOVENSKI SIST EN ISO 19011:2003

STANDARD
januar 2003
Smernice za presojanje sistemov vodenja kakovosti in/ali sistemov ravnanja z
okoljem (ISO 19011:2002)
(istoveten EN ISO 19011:2002)
Guidelines for quality and/or environmental management systems auditing (ISO
19011:2002)
ICS 03.120.20; 13.020.10 Referenčna številka
SIST EN ISO 19011:2003(en)
©  Standard je založil in izdal Slovenski inštitut za standardizacijo. Razmnoževanje ali kopiranje celote ali delov tega dokumenta ni dovoljeno

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EUROPEAN STANDARD
EN ISO 19011
NORME EUROPÉENNE
EUROPÄISCHE NORM
October 2002
ICS 03.120.20; 13.020.10 Supersedes EN ISO 14010:1996, EN ISO 14011:1996,
EN ISO 14012:1996, EN 30011-1:1993, EN 30011-2:1993
and EN 30011-3:1993
English version
Guidelines for quality and/or environmental management
systems auditing (ISO 19011:2002)
Lignes directrices pour l'audit des systèmes de Leitfaden für Audits von Qualitätsmanagement- und/oder
management de la qualité et/ou de management Umweltmanagementsystemen (ISO 19011:2002)
environnemental (ISO 19011:2002)
This European Standard was approved by CEN on 9 September 2002.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the official
versions.
CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,
Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2002 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 19011:2002 E
worldwide for CEN national Members.

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EN ISO 19011:2002 (E)
CORRECTED 2003-06-04
Foreword
This document (ISO 19011:2002) has been prepared by Technical Committees ISO/TC 176
"Quality management and quality assurance" and ISO/TC 207 "Environmental management" in
collaboration with CMC.
This European Standard shall be given the status of a national standard, either by publication of
an identical text or by endorsement, at the latest by April 2003, and conflicting national
standards shall be withdrawn at the latest by April 2003.
This document supersedes EN ISO 14010:1996, EN ISO 14011:1996, EN ISO 14012:1996, EN
30011-1:1993, EN 30011-2:1993 and EN 30011-3:1993.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of
the following countries are bound to implement this European Standard: Austria, Belgium, Czech
Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg,
Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO 19011:2002 has been approved by CEN as EN ISO 19011:2002 without any
modifications.
NOTE Normative references to International Standards are listed in Annex ZA (normative).
2

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EN ISO 19011:2002 (E)
Annex ZA
(normative)
Normative references to international publications
with their relevant European publications
This European Standard incorporates by dated or undated reference, provisions from other
publications. These normative references are cited at the appropriate places in the text and the
publications are listed hereafter. For dated references, subsequent amendments to or revisions of
any of these publications apply to this European Standard only when incorporated in it by
amendment or revision. For undated references the latest edition of the publication referred to
applies (including amendments).
NOTE Where an International Publication has been modified by common modifications, indicated
by (mod.), the relevant EN/HD applies.
Publication Year Title EN Year
ISO 9000 2000 Quality management systems - EN ISO 9000 2000
Fundamentals and vocabulary
3

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INTERNATIONAL ISO
STANDARD 19011
First edition
2002-10-01


Guidelines for quality and/or environmental
management systems auditing
Lignes directrices pour l'audit des systèmes de management de la qualité
et /ou de management environnemental




Reference number
ISO 19011:2002(E)
©
 ISO 2002

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...

SLOVENSKI SIST EN ISO 19011
STANDARD
januar 2003












Smernice za presojanje sistemov vodenja kakovosti in/ali ravnanja z
okoljem (enakovreden ISO 19011:2002)

Guidelines for quality and/or environmental management systems auditing

Lignes directrices pour l’audit des systèmes de management de la qualité et/ou
de management environnemental




















Deskriptorji:


Referenčna številka
ICS 03.120.20; 13.020.10 SIST EN ISO 19011:2003 (sl, en)


Nadaljevanje na straneh od 2 do 46



© 2004-02. Slovenski prevod standarda je izdal in založil Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov ni dovoljeno.

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SIST EN ISO 19011 : 2003
NACIONALNI UVOD
Standard SIST EN ISO 19011 (sl,en), Smernice za presojanje sistemov vodenja kakovosti in/ali ravnanja
z okoljem, 2003 ima status slovenskega standarda in je enakovreden evropskemu standardu
EN ISO 19011, Guidelines for quality and/or environmental management systems auditing, prva izdaja,
2002.
NACIONALNI PREDGOVOR
Besedilo mednarodnega standarda ISO 19011:2002 sta pripravila mednarodna tehnična odbora
ISO/TC 176 Vodenje in zagotavljanje kakovosti, pododbor SC3 Podporne tehnologije, in ISO/TC 207
Ravnanje z okoljem, pododbor SC2 Okoljsko presojanje in sorodne okoljske preiskave. Prenos tega
standarda v evropski standard je potrdil Centralni sekretariat CEN brez sprememb vsebine
mednarodnega standarda ISO 19011.
Slovenski tehnični odbor SIST/TC VZK Vodenje in zagotavljanje kakovosti je dne 2003-01-00 privzel
evropski standard EN ISO 19011:2002 po metodi ponatisa. Standard v slovenskem jeziku je le njegova
jezikovna različica.
ZVEZA S STANDARDI
S privzemom tega mednarodnega standarda veljajo naslednje zveze:
SIST ISO 9000:2002 (sl,en) Vodenje sistemov kakovosti – Osnove in slovar
SIST ISO 14050:2000 (en) Ravnanje z okoljem - Slovar
PREDHODNE IZDAJE
– SIST EN ISO 14010:1997
– SIST EN ISO 14011:1997
– SIST EN ISO 14012:1997
OSNOVA ZA IZDAJO STANDARDA
– Privzem standarda EN ISO 19011:2002.
OPOMBE
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.

2

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SIST EN ISO 19011 : 2003
VSEBINA Stran Contents Page

Predgovor . 4 Foreword .4
Uvod . 4 Introduction.4
1 Predmet . 7 1 Scope .7
2 Zveza z drugimi standardi . 7 2 Normative references.7
3 Izrazi in definicije . 7 3 Terms and definitions .7
4 Načela presojanja. 10 4 Principles of auditing.10
5 Vodenje programa presoje . 11 5 Managing an audit programme .11
5.1 Splošno.11 5.1 General .11
5.2 Cilji in obseg programa presoj. 13 5.2 Audit programme objectives and extent.13
5.3 Odgovornosti, viri in postopki za program 5.3 Audit programme responsibilities,
presoj . 14 resources and procedures .14
5.4 Izvedba programa presoj. 16 5.4 Audit programme implementation.16
5.5 Zapisi o programu presoj. 16 5.5 Audit programme records .16
5.6 Nadzorovanje in pregledovanje 5.6 Audit programme monitoring and
programa za presoje . 17 reviewing .17
6 Aktivnosti presoje . 17 6 Audit activities .17
6.1 Splošno.17 6.1 General .17
6.2 Pričetek presoje. 19 6.2 Initiating the audit .19
6.3 Izvedba pregleda dokumentov . 22 6.3 Conducting document review.22
6.4 Priprava na aktivnosti presoje na kraju 6.4 Preparing for the on-site audit
samem. 22 activities .22
6.5 Izvedba aktivnosti presoje na kraju 6.5 Conducting on-site audit activities .24
samem.
...

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