EN ISO 19011:2002
(Main)Guidelines for quality and/or environmental management systems auditing (ISO 19011:2002)
Guidelines for quality and/or environmental management systems auditing (ISO 19011:2002)
ISO 19011:2002 provides guidance on the principles of auditing, managing audit programmes, conducting quality management system audits and environmental management system audits, as well as guidance on the competence of quality and environmental management system auditors.
It is applicable to all organizations needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit programme.
The application of ISO 19011 to other types of audits is possible in principle provided that special consideration is paid to identifying the competence needed by the audit team members in such cases.
Leitfaden für Audits von Qualitätsmanagement- und/oder Umweltmanagementsystemen (ISO 19011:2002)
Diese Internationale Norm gibt Anleitung zur Umsetzung von Auditprinzipien, zum Management von Auditprogrammen, zur Durchführung von Audits von Qualitätsmanagement- und Umweltmanagementsystemen sowie zur Qualifikation von Auditoren von Qualitätsmanagement- und Umweltmanagementsystemen.
Sie ist anwendbar auf alle Organisationen, die interne oder externe Audits von Qualitätsmanagement- oder Umweltmanagementsystemen durchführen müssen oder ein Auditprogramm benötigen.
Die Anwendung dieser Internationalen Norm auf andere Arten von Audits ist im Prinzip möglich, vorausgesetzt, dass der Festlegung der Qualifikation, die für die Mitglieder des Auditteams in solchen Fällen erforderlich ist, besondere Aufmerksamkeit beigemessen wird.
Lignes directrices pour l'audit des systèmes de management de la qualité et/ou de management environnemental (ISO 19011:2002)
L'ISO 19011:2002 fournit des conseils sur les principes de l'audit, le management des programmes d'audit, la réalisation d'audits de systèmes de management de la qualité et/ou de management environnemental ainsi que sur la compétence des auditeurs de ces systèmes.
Elle est applicable à tous les organismes qui doivent réaliser des audits internes ou externes de systèmes de management de la qualité et/ou de management environnemental ou manager un programme d'audit.
L'ISO 19011 peut, en principe, s'appliquer à d'autres types d'audits, à condition toutefois d'accorder une attention particulière à l'identification des compétences requises pour les membres de ces équipes d'audit.
Smernice za presojanje sistemov vodenja kakovosti in/ali sistemov ravnanja z okoljem (ISO 19011:2002)
SIST EN ISO 19011:2003 vsebuje napotke za vodenje programov presoj, izvajanje notranjih ali zunanjih presoj sistemov vodenja kakovosti in/ali ravnanja z okoljem in tudi za kompetentnost in ocenjevanje presojevalcev. Skupini mednarodnih standardov ISO 9000 in ISO 14000 namreč poudarjata pomembnost presoj kot orodja vodenja za nadzorovanje in overjanje učinkovitega izvajanja politike kakovosti in/ali okoljske politike organizacije. Presoje so tudi bistveni del aktivnosti ugotavljanja skladnosti, kot je zunanja certifikacija/registracija, in ocenjevanja in nadzorovanja nabavne verige. Standard lahko uporabljajo pri svojem delu številni uporabniki, tako presojevalci, organizacije, ki izvajajo sisteme vodenja kakovosti in/ali ravnanja z okoljem, organizacije, ki morajo izvajati presoje sistemov vodenja kakovosti in/ali ravnanja z okoljem iz pogodbenih razlogov, in tudi organizacije, udeležene pri certificiranju ali usposabljanju presojevalcev, pri certifikaciji/registraciji sistemov vodenja, pri akreditaciji ali pri standardizaciji na področju ocenjevanja skladnosti. Z možnostjo prilagodljivosti smernic, kot je nakazana na več mestih v besedilu, se lahko uporaba teh smernic prilagodi velikosti, naravi in kompleksnosti presojane organizacije in tudi ciljem in predmetom izvajanih presoj. Besedilo standarda pa dopolnjujejo še dodatni napotki ali primeri za specifične teme, ki so namenjeni kot praktična pomoč, v nekaterih primerih je to namenjeno podpori uporabe tega mednarodnega standarda v majhnih organizacijah.
General Information
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Standards Content (Sample)
SLOVENSKI SIST EN ISO 19011:2003
STANDARD
januar 2003
Smernice za presojanje sistemov vodenja kakovosti in/ali sistemov ravnanja z
okoljem (ISO 19011:2002)
(istoveten EN ISO 19011:2002)
Guidelines for quality and/or environmental management systems auditing (ISO
19011:2002)
ICS 03.120.20; 13.020.10 Referenčna številka
© Standard je založil in izdal Slovenski inštitut za standardizacijo. Razmnoževanje ali kopiranje celote ali delov tega dokumenta ni dovoljeno
EUROPEAN STANDARD
EN ISO 19011
NORME EUROPÉENNE
EUROPÄISCHE NORM
October 2002
ICS 03.120.20; 13.020.10 Supersedes EN ISO 14010:1996, EN ISO 14011:1996,
EN ISO 14012:1996, EN 30011-1:1993, EN 30011-2:1993
and EN 30011-3:1993
English version
Guidelines for quality and/or environmental management
systems auditing (ISO 19011:2002)
Lignes directrices pour l'audit des systèmes de Leitfaden für Audits von Qualitätsmanagement- und/oder
management de la qualité et/ou de management Umweltmanagementsystemen (ISO 19011:2002)
environnemental (ISO 19011:2002)
This European Standard was approved by CEN on 9 September 2002.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the official
versions.
CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,
Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36 B-1050 Brussels
© 2002 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 19011:2002 E
worldwide for CEN national Members.
CORRECTED 2003-06-04
Foreword
This document (ISO 19011:2002) has been prepared by Technical Committees ISO/TC 176
"Quality management and quality assurance" and ISO/TC 207 "Environmental management" in
collaboration with CMC.
This European Standard shall be given the status of a national standard, either by publication of
an identical text or by endorsement, at the latest by April 2003, and conflicting national
standards shall be withdrawn at the latest by April 2003.
This document supersedes EN ISO 14010:1996, EN ISO 14011:1996, EN ISO 14012:1996, EN
30011-1:1993, EN 30011-2:1993 and EN 30011-3:1993.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of
the following countries are bound to implement this European Standard: Austria, Belgium, Czech
Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg,
Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO 19011:2002 has been approved by CEN as EN ISO 19011:2002 without any
modifications.
NOTE Normative references to International Standards are listed in Annex ZA (normative).
Annex ZA
(normative)
Normative references to international publications
with their relevant European publications
This European Standard incorporates by dated or undated reference, provisions from other
publications. These normative references are cited at the appropriate places in the text and the
publications are listed hereafter. For dated references, subsequent amendments to or revisions of
any of these publications apply to this European Standard only when incorporated in it by
amendment or revision. For undated references the latest edition of the publication referred to
applies (including amendments).
NOTE Where an International Publication has been modified by common modifications, indicated
by (mod.), the relevant EN/HD applies.
Publication Year Title EN Year
ISO 9000 2000 Quality management systems - EN ISO 9000 2000
Fundamentals and vocabulary
INTERNATIONAL ISO
STANDARD 19011
First edition
2002-10-01
Guidelines for quality and/or environmental
management systems auditing
Lignes directrices pour l'audit des systèmes de management de la qualité
et /ou de management environnemental
Reference number
ISO 19011:2002(E)
©
ISO 2002
ISO 19011:2002(E)
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ii © ISO 2002 – All rights reserved
ISO 19011:2002(E)
Contents Page
Foreword . iv
Introduction. v
1 Scope. 1
2 Normative references. 1
3 Terms and definitions. 1
4 Principles of auditing. 3
5 Managing an audit programme. 4
5.1 General. 4
5.2 Audit programme objectives and extent. 6
5.4 Audit programme implementation. 8
5.5 Audit programme records . 8
5.6 Audit programme monitoring and reviewing . 9
6 Audit activities. 9
6.1 General. 9
6.2 Initiating the audit . 11
6.3 Conducting document review. 13
6.4 Preparing for the on-site audit activities . 13
6.5 Conducting on-site audit activities . 14
6.6 Preparing, approving and distributing the audit report . 20
6.6.1 Preparing the audit report . 20
6.6.2 Approving and distributing the audit report. 20
6.7 Completing the audit. 21
6.8 Conducting audit follow-up. 21
7 Competence and evaluation of auditors. 21
7.1 General. 21
7.2 Personal attributes. 22
7.3 Knowledge and skills. 22
7.4 Education, work experience, auditor training and audit experience . 25
7.5 Maintenance and improvement of competence. 27
7.6 Auditor evaluation. 28
ISO 19011:2002(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO
member bodies). The work of preparing International Standards is normally carried out through ISO technical
committees. Each member body interested in a subject for which a technical committee has been established has
the right to be represented on that committee. International organizations, governmental and non-governmental, in
liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical
Commission (IEC) on all matters of electrotechnical standardization.
International standards are drafted in accordance with the rules given in the ISO/IEC Directives, part 3.
The main task of technical committees is to prepare International Standards. Draft International Standards
accepted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the members casting a vote.
Attention is drawn to the possibility that some of the elements of this International Standard may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 19011 was prepared jointly by Technical Committee ISO/TC 176, Quality management and quality assurance,
Subcommittee SC 3, Supporting technologies, and Technical Committee ISO/TC 207, Environmental management,
Subcommittee SC 2, Environmental auditing and related environmental investigations.
This first edition of ISO 19011 cancels and replaces ISO 10011-1:1990, ISO 10011-2:1991, ISO 10011-3:1991,
ISO 14010:1996, ISO 14011:1996 and ISO 14012:1996.
iv © ISO 2002 – All rights reserved
ISO 19011:2002(E)
Introduction
The ISO 9000 and ISO 14000 series of International Standards emphasize the importance of audits as a
management tool for monitoring and verifying the effective implementation of an organization's quality and/or
environmental policy. Audits are also an essential part of conformity assessment activities such as external
certification/registration and of supply chain evaluation and surveillance.
This International Standard provides guidance on the management of audit programmes, the conduct of internal or
external audits of quality and/or environmental management systems, as well as on the competence and evaluation
of auditors. It is intended to apply to a broad range of potential users, including auditors, organizations
implementing quality and/or environmental management systems, organizations needing to conduct audits of
quality and/or environmental management systems for contractual reasons, and organizations involved in auditor
certification or training, in certification/registration of management systems, in accreditation or in standardization in
the area of conformity assessment.
The guidance in this International Standard is intended to be flexible. As indicated at various points in the text, the
use of these guidelines can differ according to the size, nature and complexity of the organizations to be audited,
as well as the objectives and scopes of the audits to be conducted. Throughout this International Standard,
supplementary guidance or examples on specific topics are provided in the form of practical help in boxed text. In
some instances, this is intended to support the use of this International Standard in small organizations.
Clause 4 describes the principles of auditing. These principles he
...
SLOVENSKI SIST EN ISO 19011
STANDARD
januar 2003
Smernice za presojanje sistemov vodenja kakovosti in/ali ravnanja z
okoljem (enakovreden ISO 19011:2002)
Guidelines for quality and/or environmental management systems auditing
Lignes directrices pour l’audit des systèmes de management de la qualité et/ou
de management environnemental
Deskriptorji:
Referenčna številka
ICS 03.120.20; 13.020.10 SIST EN ISO 19011:2003 (sl, en)
Nadaljevanje na straneh od 2 do 46
© 2004-02. Slovenski prevod standarda je izdal in založil Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov ni dovoljeno.
SIST EN ISO 19011 : 2003
NACIONALNI UVOD
Standard SIST EN ISO 19011 (sl,en), Smernice za presojanje sistemov vodenja kakovosti in/ali ravnanja
z okoljem, 2003 ima status slovenskega standarda in je enakovreden evropskemu standardu
EN ISO 19011, Guidelines for quality and/or environmental management systems auditing, prva izdaja,
2002.
NACIONALNI PREDGOVOR
Besedilo mednarodnega standarda ISO 19011:2002 sta pripravila mednarodna tehnična odbora
ISO/TC 176 Vodenje in zagotavljanje kakovosti, pododbor SC3 Podporne tehnologije, in ISO/TC 207
Ravnanje z okoljem, pododbor SC2 Okoljsko presojanje in sorodne okoljske preiskave. Prenos tega
standarda v evropski standard je potrdil Centralni sekretariat CEN brez sprememb vsebine
mednarodnega standarda ISO 19011.
Slovenski tehnični odbor SIST/TC VZK Vodenje in zagotavljanje kakovosti je dne 2003-01-00 privzel
evropski standard EN ISO 19011:2002 po metodi ponatisa. Standard v slovenskem jeziku je le njegova
jezikovna različica.
ZVEZA S STANDARDI
S privzemom tega mednarodnega standarda veljajo naslednje zveze:
SIST ISO 9000:2002 (sl,en) Vodenje sistemov kakovosti – Osnove in slovar
SIST ISO 14050:2000 (en) Ravnanje z okoljem - Slovar
PREDHODNE IZDAJE
– SIST EN ISO 14010:1997
– SIST EN ISO 14011:1997
– SIST EN ISO 14012:1997
OSNOVA ZA IZDAJO STANDARDA
– Privzem standarda EN ISO 19011:2002.
OPOMBE
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.
SIST EN ISO 19011 : 2003
VSEBINA Stran Contents Page
Predgovor . 4 Foreword .4
Uvod . 4 Introduction.4
1 Predmet . 7 1 Scope .7
2 Zveza z drugimi standardi . 7 2 Normative references.7
3 Izrazi in definicije . 7 3 Terms and definitions .7
4 Načela presojanja. 10 4 Principles of auditing.10
5 Vodenje programa presoje . 11 5 Managing an audit programme .11
5.1 Splošno.11 5.1 General .11
5.2 Cilji in obseg programa presoj. 13 5.2 Audit programme objectives and extent.13
5.3 Odgovornosti, viri in postopki za program 5.3 Audit programme responsibilities,
presoj . 14 resources and procedures .14
5.4 Izvedba programa presoj. 16 5.4 Audit programme implementation.16
5.5 Zapisi o programu presoj. 16 5.5 Audit programme records .16
5.6 Nadzorovanje in pregledovanje 5.6 Audit programme monitoring and
programa za presoje . 17 reviewing .17
6 Aktivnosti presoje . 17 6 Audit activities .17
6.1 Splošno.17 6.1 General .17
6.2 Pričetek presoje. 19 6.2 Initiating the audit .19
6.3 Izvedba pregleda dokumentov . 22 6.3 Conducting document review.22
6.4 Priprava na aktivnosti presoje na kraju 6.4 Preparing for the on-site audit
samem. 22 activities .22
6.5 Izvedba aktivnosti presoje na kraju 6.5 Conducting on-site audit activities .24
samem. 24
6.6 Priprava, odobritev in razdelitev poročila o 6.6 Preparing, approving and distributing
presoji . 30 the audit report.30
6.7 Zaključitev presoje . 32 6.7 Completing the audit .32
6.8 Izvajanje aktivnosti po presoji .32 6.8 Conducting audit follow-up.32
7 Kompetentnost in ocenjevanje 7 Competence and evaluation of auditors .32
presojevalcev. 32
7.1 Splošno.32 7.1 General .32
7.2 Osebnostne lastnosti. 33 7.2 Personal attributes .33
7.3 Znanje in veščine. 34 7.3 Knowledge and skills.34
7.4 Izobrazba, delovne izkušnje, usposabljanje 7.4 Education, work experience, auditor
za presojevalca in presojevalske training and audit experience.38
izkušnje. 38
7.5 Vzdrževanje in izboljševanje 7.5 Maintenance and improvement of
kompetentnosti . 41 competence .41
7.6 Ocenjevanje presojevalcev .41 7.6 Auditor evaluation .41
SIST EN ISO 19011 : 2003
Predgovor Foreword
ISO (Mednarodna organizacija za standardizacijo) ISO (the International Organization for
je svetovna zveza nacionalnih organov za Standardization) is a worldwide federation of
standarde (članov ISO). Mednarodne standarde national standards bodies (ISO member
ponavadi pripravljajo tehnični odbori ISO. Vsak bodies). The work of preparing International
član, ki želi delovati na določenem področju, za Standards is normally carried out through ISO
katero je bil ustanovljen tehnični odbor, ima technical committees. Each member body
pravico biti zastopan v tem odboru. Pri delu interested in a subject for which a technical
sodelujejo mednarodne vladne in nevladne committee has been established has the right to
organizacije, povezane z ISO. V vseh zadevah, be represented on that committee. International
ki so povezane s standardizacijo na področju organizations, governmental and non-
elektrotehnike, ISO tesno sodeluje z Mednarodno governmental, in liaison with ISO, also take part
elektrotehniško komisijo (IEC). in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC)
on all matters of electrotechnical standardization.
Mednarodni standardi so pripravljeni v skladu s International standards are drafted in
pravili, podanimi v Direktivah ISO/IEC, 3. del. accordance with the rules given in the ISO/IEC
Directives, part 3.
Glavna naloga tehničnih odborov je priprava The main task of technical committees is to
mednarodnih standardov. Osnutki mednarodnih prepare International Standards. Draft International
standardov, ki jih sprejmejo tehnični odbori, se Standards accepted by the technical committees
pošljejo vsem članom v glasovanje. Za objavo are circulated to the member bodies for voting.
mednarodnega standarda je treba pridobiti Publication as an International Standard requires
soglasje najmanj 75 odstotkov članov, ki so approval by at least 75 % of the members casting
glasovali. a vote.
Opozoriti je treba na možnost, da je lahko nekaj Attention is drawn to the possibility that some of
elementov tega mednarodnega standarda the elements of this International Standard may
predmet patentnih pravic. ISO ne prevzema be the subject of patent rights. ISO shall not be
odgovornosti za identifikacijo katerihkoli ali vseh held responsible for identifying any or all such
takih patentnih pravic. patent rights.
ISO 19011 sta skupaj pripravila tehnična odbora ISO 19011 was prepared jointly by Technical
ISO/TC 176 Vodenje in zagotavljanje kakovosti, Committee ISO/TC 176, Quality management
pododbor SC3 Podporne tehnologije, in ISO/TC and quality assurance, Subcommittee SC 3,
207, Ravnanje z okoljem, pododbor SC2 Supporting technologies, and Technical Committee
Okoljsko presojanje in sorodne okoljske ISO/TC 207, Environmental management,
preiskave.
Subcommittee SC 2, Environmental auditing and
related environmental investigations.
Ta prva izdaja ISO 19011 razveljavlja in This first edition of ISO 19011 cancels and
nadomešča ISO 10011-1:1990, ISO 10011- replaces ISO 10011-1:1990, ISO 10011-
2:1991, ISO 10011-3:1991, ISO 14010:1996, 2:1991, ISO 10011-3:1991, ISO 14010:1996,
ISO 14011:1996 in ISO 14012:1996. ISO 14011:1996 and ISO 14012:1996.
Uvod Introduction
Skupini mednarodnih standardov ISO 9000 in The ISO 9000 and ISO 14000 series of
ISO 14000 poudarjata pomembnost presoj kot International Standards emphasize the importance
orodja vodenja za nadzorovanje in overjanje of audits as a management tool for monitoring and
učinkovitega izvajanja politike kakovosti in/ali verifying the effective implementation of an organi-
okoljske politike organizacije. Presoje so tudi zation's quality and/or environmental policy. Audits
bistveni del aktivnosti ugotavljanja skladnosti, kot are also an essential part of conformity assessment
je zunanja certifikacija/registracija, in ocenjevanja activities such as external certification/registration
in nadzorovanja nabavne verige. and of supply chain evaluation and surveillance.
SIST EN ISO 19011 : 2003
Ta mednarodni standard podaja napotke za This International Standard provides guidance on
vodenje programov presoj, izvajanje notranjih the management of audit programmes, the
ali zunanjih presoj sistemov vodenja kakovosti conduct of internal or external audits of quality
in/ali ravnanja z okoljem in tudi za and/or environmental management systems, as
kompetentnost in ocenjevanje presojevalcev. well as on the competence and evaluation of
Uporabljali naj bi ga številni možni uporabniki, auditors. It is intended to apply to a broad range
vključno presojevalci, organizacije, ki izvajajo of potential users, including auditors,
sisteme vodenja kakovosti in/ali ravnanja z organizations implementing quality and/or
okoljem, organizacije, ki morajo izvajati presoje environmental management systems,
sistemov vodenja kakovosti in/ali ravnanja z organizations needing to conduct audits of quality
okoljem iz pogodbenih razlogov, in organizacije, and/or environmental management systems for
udeležene pri certificiranju ali usposabljanju contractual reasons, and organizations involved
presojevalcev, pri certifikaciji/registraciji in auditor certification or training, in
sistemov vodenja, pri akreditaciji ali pri certification/registration of management systems,
standardizaciji na področju ocenjevanja in accreditation or in standardization in the area of
skladnosti. conformity assessment.
Smernice v tem mednarodnem standardu naj bi The guidance in this International Standard is
bile prilagodljive. Kot je nakazano na več mestih intended to be flexible. As indicated at various
v besedilu, se lahko uporaba teh smernic points in the text, the use of these guidelines can
razlikuje glede na velikost, naravo in differ according to the size, nature and complexity
kompleksnost presojane organizacije in tudi ciljev of the organizations to be audited, as well as the
in predmetov izvajanih presoj. V tem celotnem objectives and scopes of the audits to be
mednarodnem standardu so podani dodatni conducted. Throughout this International
napotki ali primeri za specifične teme kot Standard, supplementary guidance or examples
praktična pomoč v okvirjenem besedilu. V on specific topics are provided in the form of
nekaterih primerih je to namenjeno podpori practical help in boxed text. In some instances,
uporabe tega mednarodnega standarda v this is intended to support the use of this
majhnih organizacijah. International Standard in small organizations.
V točki 4 so opisana načela presojanja. Ta Clause 4 describes the principles of auditing.
načela pomagajo uporabniku razumeti bistvene These principles help the user to appreciate the
značilnosti presojanja in so nujen uvod k točkam essential nature of auditing and they are a
5, 6 in 7. necessary prelude to clauses 5, 6 and 7.
V točki 5 so podani napotki za vodenje Clause 5 provides guidance on managing audit
programov presoj in obravnavane teme, kot so programmes and covers such issues as
določitev odgovornosti za vodenje programov assigning responsibility for managing audit
presoj, vzpostavitev ciljev programa presoj, programmes, establishing the audit programme
koordiniranje aktivnosti presoj in priskrba objectives, coordinating auditing activities and
zadostnih virov za presojevalne skupine. providing sufficient audit team resources.
V točki 6 so podani napotki za vodenje presoj Clause 6 provides guidance on conducting audits
sistemov vodenja kakovosti in/ali ravnanja z of quality and/or environmental management
okoljem, vključno z izbiro presojevalnih skupin. systems, including the selection of audit teams.
V točki 7 so podani napotki glede potrebne Clause 7 provides guidance on the competence
kompetentnosti presojevalca in opisan proces needed by an auditor and describes a process
ocenjevanja presojevalcev. for evaluating auditors.
Kjer se sistema vodenja kakovosti in ravnanja z Where quality and environmental management
okoljem izvajata hkrati, se uporabnik tega systems are implemented together, it is at the
mednarodnega standarda po lastnem preudarku discretion of the user of this International
odloči, ali bo izvajal presoje sistemov vodenja Standard as to whether the quality management
k
...
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