Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services

This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process.
It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome.
In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained.
Annex A contains a recommended procedure for "Self Assessment".

Transport - Logistik und Dienstleistungen - Gütertransportketten - Merkblatt für die Durchführung von Frachttransporten

Diese Europäische Norm legt in Form eines Merkblattes die Mittel des Managements zur Prozessüberwachung und die wichtigsten Leistungskennwerte fest, die für das effektive und effiziente Management von Kundenfrachtgütern innerhalb der gesamten Transportkette notwendig sind.
Diese Norm ist für die Anwendung durch Dienstleistungsanbieter und als allgemeiner Leitfaden für Personen, die diese Dienstleistungen gegen Bezahlung in Anspruch nehmen (Kunden), bestimmt; sie definiert die Grundprinzipien, die am besten geeigneten praktischen Anwendungen und die Verpflichtungen sowohl des Dienstleistungsanbieters als auch des Kunden, da sie Angaben bezüglich des vom Kunden zu leistenden Beitrags enthält, die es erleichtern, das bestmögliche Ergebnis zu erzielen.
Zusätzlich empfiehlt dieses Merkblatt dem Dienstleistungsanbieter nachdrücklich, um die Qualität der Dienstleistun-gen beständig zu verbessern, regelmäßig Selbsteinschätzungen der Leistung im Vergleich mit definierten Kriterien durchzuführen; es ist in einer Weise abgefasst, die es erleichtert, unabhängige Prüfungen der Leistungen des Dienst-leistungsanbieters durchzuführen, so dass die Kunden Vertrauen dahingehend haben können, dass die Unver-fälschtheit der Messung der Leistungskennwerte aufrechterhalten wird.
In Anhang A ist ein empfohlenes Verfahren für die "Selbsteinschätzung" angegeben.

Transport - Logistique et services - Chaînes de transport des marchandises - Code de bonne pratique pour le transport de fret

La présente Norme européenne spécifie, sous la forme d'un ''Code de bonne pratique'', les instruments de contrôle de gestion et les indicateurs de performance nécessaires à une gestion efficace et rentable des marchandises du client tout au long du processus de transport.
La présente norme est destinée à être utilisée par les prestataires de service et à servir de guide général aux acheteurs de ces services (clients), de même qu'elle définit les principes, les meilleures pratiques et les obligations du prestataire et formule des recommandations quant à la contribution du client qui facilite l'obtention du meilleur résultat.
De plus, ce code de bonne pratique, qui recommande vivement que le prestataire de service procède à une auto évaluation de performance régulière par rapport aux critères définis, a pour objectif l'amélioration continue de la qualité des services fournis et est élaboré d'une manière qui facilite un audit indépendant de la performance du prestataire de service dans le but de convaincre les clients que l'intégrité de la mesure de performance est maintenue.
L'annexe A recommande un mode opératoire "d'auto-évaluation".

Transport - Logistika in storitve - Sistemi za transport tovora - Pravila ravnanja pri izvedbi transporta tovora

General Information

Status
Published
Publication Date
03-Dec-2002
Current Stage
9093 - Decision to confirm - Review Enquiry
Due Date
02-Dec-2018
Completion Date
29-Jan-2019

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2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Transport - Logistika in storitve -

Sistemi za transport tovora - Pravila ravnanja pri izvedbi transporta tovoraTransport - Logistik und Dienstleistungen - Gütertransportketten - Merkblatt für die Durchführung von FrachttransportenTransport - Logistique et services - Chaînes de transport des marchandises - Code de bonne pratique pour le transport de fretTransport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services03.220.01Transport na splošnoTransport in general03.100.10Nabava. Dobava. LogistikaPurchasing. Procurement. Management of stockICS:Ta slovenski standard je istoveten z:EN 13876:2002SIST EN 13876:2003en01-maj-2003SIST EN 13876:2003SLOVENSKI

STANDARD
SIST EN 13876:2003

EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 13876December 2002ICS 55.020English versionTransport - Logistics and Services - Goods transport chains -Code of practice for the provision of cargo transport servicesTransport - Logistique et services - Chaînes de transportdes marchandises - Code de bonne pratique pour letransport de fretTransport - Logistik und Dienstleistungen -Gütertransportketten - Merkblatt für die Durchführung vonFrachttransportenThis European Standard was approved by CEN on 23 October 2002.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36

B-1050 Brussels© 2002 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 13876:2002 ESIST EN 13876:2003

EN 13876:2002 (E)2ContentspageForeword......................................................................................................................................................................31Scope......................................................................................................................................................................52Normative references............................................................................................................................................53Terms and definitions...........................................................................................................................................54Responsibility and control...................................................................................................................................54.1Control of the service........................................................................................................................................54.2Elements of responsibility..................................................................................................................................55Management of quality..........................................................................................................................................66Performance...........................................................................................................................................................76.1Packaging..........................................................................................................................................................76.2Preparation and dispatch..................................................................................................................................76.3Transport...........................................................................................................................................................76.4Subcontractors..................................................................................................................................................76.5Proof of delivery................................................................................................................................................76.6Transport conditions..........................................................................................................................................86.7Quality planning.................................................................................................................................................8Annex A

(informative)

Freight distribution services – Performance self assessment.......................................9Bibliography..............................................................................................................................................................10SIST EN 13876:2003

EN 13876:2002 (E)3ForewordThis document (EN 13876:2002) has been prepared by Technical Committee CEN/TC 320, "Transportation -Logistics and Services" the secretariat of which is held by DS.This European Standard shall be given the status of a national standard, either by publication of an identical text orby endorsement, at the latest by June 2003, and conflicting national standards shall be withdrawn at the latest byJune 2003.In this European Standard the annex A is informative.According to the CEN/CENELEC Internal Regulations, the national standards organizations of the followingcountries are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmark, Finland,France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain,Sweden, Switzerland and the United Kingdom.SIST EN 13876:2003

EN 13876:2002 (E)4IntroductionThis Code of Practice is designed to assist customers, carriers and freight arrangers to identify a best operatingpractice capable of operation in conjunction with existing customs of trade and commerce, to minimise errors andto reduce claims of loss, and/or damage to cargo. Its adoption is not intended to impinge upon, or negatively affectthe various and varied existing National and International contracts terms that presently apply in the industry.In constructing the Code of Practice cognisance was taken of the work that is presently being undertaken byInternational Bodies in the development of Intermodal and Multimodal Transport operation and liability regimes, inan attempt to rationalise domestic and international freight movement.SIST EN 13876:2003

EN 13876:2002 (E)51 ScopeThis European Standard specifies in the form of a "Code of Practice" the management controls and keyperformance indicators necessary for the effective and efficient management of customer's cargo throughout thetransport process.It is intended for use by the providers of the service and as general guidance by purchasers of such services(customers) and it defines the principles, best practices and obligations of the provider as well for the client asproviding advice with regard to contribution by the customer that will facilitate the most effective outcome.In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessmentof performance against defined criteria with the objective of continually improving the quality of services providedand is prepared in a manner which facilitates independent audit of the service provider's performance in order togive confidence to customers that the integrity of performance measurement is maintained.Annex A contains a recommended procedure for "Self Assessment".2 Normative referencesThis European Standard incorporates by dated or undated reference, provisions from other publications. Thesenormative references are cited at the appropriate places in the text and the publications are listed hereafter. Fordated references, subsequent amendments to or revisions of any of these publications apply to this EuropeanStandard only when incorporated in it by amendment or revision. For undated references the latest edition of thepublication referred to applies (including amendments).EN 13011:2000, Transportation Services –Goods transport chains – System for declaration of performanceconditions.3 Terms and definitionsFor the purposes of this European Standard, the terms and definitions given in EN 13011:2000 apply.4 Responsibility and control4.1 Control of the serviceThe service provider should have clearly defined management systems and controls in place (see clause 5), whichenable the agreed service to be completed, the delivery process monitored and the service quality measured.NOTEThe customer should ensure that he has full understanding of the requirements limitations and liabilities of the serviceprovider. This is particularly important with regard to the provision of insurance cover which should be considered to be theresponsibility of the customer unless special arrangements have been made for the service provider to ensure them whilst intransit. In this latter situation, the customer should provide written instruction to the service provider, to this effect.4.2 Elements of responsibility4.2.1Contract reviewIt is the responsibility of the service provider to ensure full understanding of the requirements of the customer inorder to plan, schedule, manage and monitor the movement of freight from initial collection through to delivery tothe consignee or end user.NOTE 1The customer should ensure that information, sufficient to enable

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