EN ISO/IEC 17021:2006
(Main)Conformity assessment - Requirements for bodies providing audit and certification of management systems (ISO/IEC 17021:2006)
Conformity assessment - Requirements for bodies providing audit and certification of management systems (ISO/IEC 17021:2006)
ISO/IEC 17021:2006 contains principles and requirements for the competence, consistency and impartiality of the audit and certification of management systems of all types (e.g. quality management systems or environmental management systems) and for bodies providing these activities. Certification bodies operating to this International Standard need not offer all types of management system certification.
Certification of management systems is a third-party conformity assessment activity. Bodies performing this activity are therefore third-party conformity assessment bodies.
Konformitätsbewertung - Anforderungen an Stellen, die Managementsysteme auditieren und zertifizieren (ISO/IEC 17021:2006)
Diese Internationale Norm enthält Grundsätze für und Anforderungen an die Kompetenz, Folgerichtigkeit und Unparteilichkeit von Audits und Zertifizierungen von Managementsystemen jeglicher Art (z. B. Qualitäts¬management¬systemen oder Umweltmanagementsystemen) und für Stellen, die diese Tätigkeiten ausführen. Zertifizierungsstellen, die nach dieser Internationalen Norm arbeiten, müssen nicht alle Arten von Managementsystem-Zertifizierungen anbieten.
Zertifizierung von Managementsystemen (in dieser Internationalen Norm als Zertifizierung bezeichnet) ist eine Konformitätsbewertungstätigkeit durch eine dritte Seite (siehe ISO/IEC 17000:2004, 5.5). Stellen, die diese Tätigkeit anbieten, sind daher Konformitäts¬bewertungsstellen und werden in dieser Internationalen Norm verkürzt als Zertifizierungsstellen bezeichnet.
ANMERKUNG 1 Diese Anmerkung gilt nur für den englischen Text.
ANMERKUNG 2 Eine Zertifizierungsstelle kann nichtstaatlich oder staatlich sein (mit oder ohne regelsetzender Kompetenz).
ANMERKUNG 3 Diese Internationale Norm kann als Vorgabe für die Akkreditierung oder Begutachtung unter Gleichrangigen bzw. für andere Auditprozesse genutzt werden.
Évaluation de la conformité - Exigences pour les organismes procédant à l'audit et à la certification de systèmes de management (ISO/IEC 17021:2006)
L'ISO/CEI 17021:2006 spécifie les principes et les exigences relatives à la compétence, à la cohérence et à l'impartialité lors des audits et lors de la certification de systèmes de management de tous types (par exemple systèmes de management de la qualité ou systèmes de management environnemental) et relatives aux organismes fournissant cette activité. Les organismes de certification conformes à la présente Norme internationale ne sont pas tenus de proposer tous les types de certification de système de management.
La certification de systèmes de management est une activité d'évaluation de la conformité par tierce partie. Les organismes exerçant cette activité sont par conséquent des organismes d'évaluation de la conformité par tierce partie.
Ugotavljanje skladnosti – Zahteve za organe, ki presojajo in certificirajo sisteme vodenja (ISO/IEC 17021:2006)
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2006
1DGRPHãþD
SIST EN 45012:1998
Ugotavljanje skladnosti – Zahteve za organe, ki presojajo in certificirajo sisteme
vodenja (ISO/IEC 17021:2006)
Conformity assessment - Requirements for bodies providing audit and certification of
management systems (ISO/IEC 17021:2006)
Konformitätsbewertung - Anforderungen an Stellen, die Managementsysteme auditieren
und zertifizieren (ISO/IEC 17021:2006)
Évaluation de la conformité - Exigences pour les organismes procédant a l'audit et a la
certification de systemes de management (ISO/IEC 17021:2006)
Ta slovenski standard je istoveten z: EN ISO/IEC 17021:2006
ICS:
03.120.20 Certificiranje proizvodov in Product and company
podjetij. Ugotavljanje certification. Conformity
skladnosti assessment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN ISO/IEC 17021
NORME EUROPÉENNE
EUROPÄISCHE NORM
September 2006
ICS 03.120.20 Supersedes EN 45012:1998
English version
Conformity assessment - Requirements for bodies providing
audit and certification of management systems (ISO/IEC
17021:2006)
Évaluation de la conformité - Exigences pour les Konformitätsbewertung - Anforderungen an Stellen, die
organismes procédant à l'audit et à la certification de Managementsysteme auditieren und zertifizieren (ISO/IEC
systèmes de management (ISO/IEC 17021:2006) 17021:2006)
This European Standard was approved by CEN/CENELEC on 14 August 2006.
CEN/CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such
national standards may be obtained on application to the Central Secretariat or to any CEN/CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN/CENELEC member into its own language and notified to the Central Secretariat has the same status as
the official versions.
CEN/CENELEC members are the national standards bodies and national electrotechnical committees, respectively, of Austria, Belgium,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United
Kingdom.
CEN Management Centre: CENELEC Central Secretariat:
rue de Stassart, 36 B-1050 Brussels rue de Stassart, 35 B-1050 Brussels
© 2006 CEN/CENELEC All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 17021:2006 E
worldwide for CEN national Members and for CENELEC
Members.
Foreword
This document (EN ISO/IEC 17021:2006) has been prepared by CASCO "Committee on
conformity assessment" in collaboration with Technical Committee CEN/CLC/TC 1 "Criteria for
conformity assessment bodies", the secretariat of which is held by SN.
This European Standard shall be given the status of a national standard, either by publication of
an identical text or by endorsement, at the latest by March 2007, and conflicting national
standards shall be withdrawn at the latest by March 2007.
This document supersedes EN 45012:1998.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of
the following countries are bound to implement this European Standard: Austria, Belgium,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Endorsement notice
The text of ISO/IEC 17021:2006 has been approved by CEN as EN ISO/IEC 17021:2006 without
any modifications.
INTERNATIONAL ISO/IEC
STANDARD 17021
First edition
2006-09-15
Conformity assessment — Requirements
for bodies providing audit and
certification of management systems
Évaluation de la conformité — Exigences pour les organismes
procédant à l'audit et à la certification de systèmes de management
Reference number
ISO/IEC 17021:2006(E)
©
ISO 2006
ISO/IEC 17021:2006(E)
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ISO/IEC 17021:2006(E)
Contents Page
Foreword. iv
Introduction . v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions. 1
4 Principles. 2
4.1 General. 2
4.2 Impartiality. 3
4.3 Competence . 3
4.4 Responsibility . 3
4.5 Openness. 3
4.6 Confidentiality. 4
4.7 Responsiveness to complaints . 4
5 General requirements. 4
5.1 Legal and contractual matters. 4
5.2 Management of impartiality . 4
5.3 Liability and financing. 6
6 Structural requirements . 6
6.1 Organizational structure and top management. 6
6.2 Committee for safeguarding impartiality. 6
7 Resource requirements. 7
7.1 Competence of management and personnel. 7
7.2 Personnel involved in the certification activities .7
7.3 Use of individual external auditors and external technical experts . 8
7.4 Personnel records . 9
7.5 Outsourcing. 9
8 Information requirements . 9
8.1 Publicly accessible information. 9
8.2 Certification documents. 10
8.3 Directory of certified clients . 10
8.4 Reference to certification and use of marks. 10
8.5 Confidentiality. 11
8.6 Information exchange between a certification body and its clients. 12
9 Process requirements . 13
9.1 General requirements. 13
9.2 Initial audit and certification . 15
9.3 Surveillance activities . 17
9.4 Recertification . 18
9.5 Special audits. 19
9.6 Suspending, withdrawing or reducing the scope of certification . 19
9.7 Appeals . 20
9.8 Complaints . 20
9.9 Records of applicants and clients . 21
10 Management system requirements for certification bodies. 22
10.1 Options . 22
10.2 Option 1: Management system requirements in accordance with ISO 9001. 22
10.3 Option 2: General management system requirements. 23
Bibliography . 26
ISO/IEC 17021:2006(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of conformity
assessment, the ISO Committee on conformity assessment (CASCO) is responsible for the development of
International Standards and Guides.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
Draft International Standards are circulated to the national bodies for voting. Publication as an International
Standard requires approval by at least 75 % of the national bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 17021 was prepared by the ISO Committee on conformity assessment (CASCO).
It was circulated for voting to the national bodies of both ISO and IEC, and was approved by both
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