EN ISO 9001:2008
(Main)Quality management systems - Requirements (ISO 9001:2008)
Quality management systems - Requirements (ISO 9001:2008)
ISO 9001:2008 specifies requirements for a quality management system where an organization
needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Where any requirement(s) of ISO 9001:2008 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to ISO 9001:2008 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.
Qualitätsmanagementsysteme - Anforderungen (ISO 9001:2008)
1.1 Allgemeines
Diese Internationale Norm legt Anforderungen an ein Qualitätsmanagementsystem fest, wenn eine Organisation
a) ihre Fähigkeit zur ständigen Bereitstellung von Produkten darzulegen hat, die die Anforderungen der Kunden und die zutreffenden gesetzlichen und behördlichen Anforderungen erfüllen, und
b) danach strebt, die Kundenzufriedenheit durch wirksame Anwendung des Systems zu erhöhen, ein-schließlich der Prozesse zur ständigen Verbesserung des Systems und der Zusicherung der Einhaltung der Anforderungen der Kunden und der zutreffenden gesetzlichen und behördlichen Anforderungen.
ANMERKUNG 1 In dieser Internationalen Norm bezieht sich die Benennung "Produkt" nur auf
a) solche Produkte, die für einen Kunden vorgesehen sind oder von diesem gefordert werden,
b) alle beabsichtigten Ergebnisse der Produktrealisierungsprozesse.
ANMERKUNG 2 Gesetzliche und behördliche Anforderungen können auch als rechtliche Anforderungen bezeichnet werden.
1.2 Anwendung
Alle in dieser Internationalen Norm festgelegten Anforderungen sind allgemeiner Natur und auf alle Organisa-tionen anwendbar, unabhängig von deren Art und Größe und von der Art der bereitgestellten Produkte.
Wenn sich aufgrund des Charakters einer Organisation und ihrer Produkte eine oder mehrere Anforderungen dieser Internationalen Norm nicht anwenden lassen, kann für diese ein Ausschluss in Betracht gezogen werden.
Wenn Ausschlüsse vorgenommen werden, ist das Beanspruchen der Konformität mit dieser Internationalen Norm nur zulässig, wenn die Ausschlüsse auf Anforderungen aus Abschnitt 7 beschränkt sind und derartige Ausschlüsse die Fähigkeit oder Verantwortung der Organisation zur Bereitstellung von Produkten, die den Kunden und zutreffenden gesetzlichen und behördlichen Anforderungen entsprechen, nicht beeinträchtigen.
Systèmes de management de la qualité - Exigences (ISO 9001:2008)
L'ISO 9001:2008 spécifie les exigences relatives au système de management de la qualité lorsqu'un organisme
a besoin de démontrer son aptitude à fournir régulièrement un produit conforme aux exigences des clients et aux exigences légales et réglementaires applicables, et
vise à accroître la satisfaction de ses clients par l'application efficace du système, y compris les processus pour l'amélioration continue du système et l'assurance de la conformité aux exigences des clients et aux exigences légales et réglementaires applicables.
Toutes les exigences de l'ISO 9001:2008 sont génériques et prévues pour s'appliquer à tout organisme, quels que soient son type, sa taille et le produit fourni.
Quand une ou plusieurs exigences de l'ISO 9001:2008 ne peuvent pas être appliquées en raison de la nature d'un organisme et de son produit, leur exclusion peut être envisagée.
Lorsque des exclusions sont faites, les demandes de conformité à l'ISO 9001:2008 ne sont acceptables que si ces exclusions se limitent aux exigences de l'Article 7 et n'ont pas d'incidence sur l'aptitude ou la responsabilité des organismes à fournir un produit conforme aux exigences des clients et aux exigences légales et réglementaires applicables.
Sistemi vodenja kakovosti - Zahteve (ISO 9001:2008)
Ta mednarodni standard specificira zahteve za sistem vodenja kakovosti. Uporablja se, kadar organizacija:
a) mora dokazati svojo sposobnost, da dosledno dobavlja proizvode, ki izpolnjujejo zahteve odjemalcev in zahteve ustrezne zakonodaje in regulative, in
b) namerava izboljšati zadovoljstvo odjemalcev z učinkovito uporabo sistema, vključno s procesi za nenehno izboljševanje sistema in
zagotavljanje skladnosti z zahtevami odjemalcev in ustreznimi zahtevami zakonodaje in regulative.
OPOMBA 1: V tem mednarodnem standardu se izraz »proizvod« nanaša samo na
a) proizvod, ki je namenjen odjemalcu ali ki ga odjemalec zahteva,
b) vsak namerni izhod kot rezultat procesa realizacije proizvoda.
OPOMBA 2: Zahteve zakonodaje in regulative so lahko izražene kot pravne zahteve.
General Information
Relations
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Sistemi vodenja kakovosti - Zahteve (ISO 9001:2008)Qualitätsmanagementsysteme - Anforderungen (ISO 9001:2008)Systèmes de management de la qualité - Exigences (ISO 9001:2008)Quality management systems - Requirements (ISO 9001:2008)03.120.10Vodenje in zagotavljanje kakovostiQuality management and quality assuranceICS:Ta slovenski standard je istoveten z:EN ISO 9001:2008SIST EN ISO 9001:2008en01-december-2008SIST EN ISO 9001:2008SLOVENSKI
STANDARDSIST EN ISO 9001:20001DGRPHãþD
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN ISO 9001November 2008ICS 03.120.10Supersedes EN ISO 9001:2000
English VersionQuality management systems - Requirements (ISO 9001:2008)Systèmes de management de la qualité - Exigences (ISO9001:2008)Qualitätsmanagementsysteme - Anforderungen (ISO9001:2008)This European Standard was approved by CEN on 8 November 2008.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2008 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN ISO 9001:2008: ESIST EN ISO 9001:2008
INTERNATIONALSTANDARDISO9001Fourth edition2008-11-15Reference numberISO9001:2008(E)© ISO2008Quality management systems— RequirementsSystèmes de management de la qualité— Exigences
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©ISO2008 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below orISO's member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel.+ 41 22 749 01 11Fax+ 41 22 749 09 47E-mailcopyright@iso.orgWebwww.iso.orgPublished in SwitzerlandSIST EN ISO 9001:2008
ISO9001:2008(E)© ISO2008–All rights reservediiiContents Page1Scope . 11.1General . 11.2Application . 12Normative references . 13Terms and definitions . 14Quality management system . 24.1General requirements . 24.2Documentation requirements . 25Management responsibility . 35.1Management commitment . 35.2Customer focus . 45.3Quality policy . 45.4Planning . 45.5Responsibility, authority and communication . 45.6Management review . 56Resource management . 66.1Provision of resources . 66.2Human resources . 66.3Infrastructure . 66.4Work environment . 67Product realization . 77.1Planning of product realization . 77.2Customer-related processes . 77.3Design and development . 87.4Purchasing . 97.5Production and service provision . 107.6Control of monitoring and measuring equipment . 118Measurement, analysis and improvement . 128.1General . 128.2Monitoring and measurement . 128.3Control of nonconforming product . 138.4Analysis of data . 138.5Improvement . 14AnnexA(informative)Correspondence between ISO9001:2008 and ISO14001:2004 . 15AnnexB(informative)Changes between ISO9001:2000 and ISO9001:2008 . 20Bibliography . 26SIST EN ISO 9001:2008
ISO9001:2008(E)iv© ISO2008–All rights reservedForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies(ISO member bodies). The work of preparing International Standards is normally carried out through ISOtechnical committees. Each member body interested in a subject for which a technical committee has beenestablished has the right to be represented on that committee. International organizations, governmental andnon-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the InternationalElectrotechnical Commission (IEC) on all matters of electrotechnical standardization.International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part2.The main task of technical committees is to prepare International Standards. Draft International Standardsadopted by the technical committees are circulated to the member bodies for voting. Publication as anInternational Standard requires approval by at least 75% of the member bodies casting a vote.Attention is drawn to the possibility that some of the elements of this document may be the subject of patentrights. ISO shall not be held responsible for identifying any or all such patent rights.ISO9001 was prepared by Technical Committee ISO/TC176, Quality management and quality assurance,Subcommittee SC2, Quality systems.This fourth edition cancels and replaces the third edition (ISO9001:2000), which has been amended to clarifypoints in the text and to enhance compatibility with ISO14001:2004.Details of the changes between the third edition and this fourth edition are given in AnnexB.SIST EN ISO 9001:2008
ISO9001:2008(E)© ISO2008–All rights reservedvIntroduction0.1GeneralThe adoption of a quality management system should be a strategic decision of an organization. The designand implementation of an organization's quality management system is influenced bya)its organizational environment, changes in that environment, and the risks associated with thatenvironment,b)its varying needs,c)its particular objectives,d)the products it provides,e)the processes it employs,f)its size and organizational structure.It is not the intent of this International Standard to imply uniformity in the structure of quality managementsystems or uniformity of documentation.The quality management system requirements specified in this International Standard are complementary torequirements for products. Information marked “NOTE” is for guidance in understanding or clarifying theassociated requirement.This International Standard can be used by internal and external parties, including certification bodies, toassess the organization's ability to meet customer, statutory and regulatory requirements applicable to theproduct, and the organization's own requirements.The quality management principles stated in ISO9000 and ISO9004 have been taken into consideration duringthe development of this International Standard.0.2Process approachThis International Standard promotes the adoption of a process approach when developing, implementing andimproving the effectiveness of a quality management system, to enhance customer satisfaction by meetingcustomer requirements.For an organization to function effectively, it has to determine and manage numerous linked activities. Anactivity or set of activities using resources, and managed in order to enable the transformation of inputs intooutputs, can be considered as a process. Often the output from one process directly forms the input to the next.The application of a system of processes within an organization, together with the identification and interactionsof these processes, and their management to produce the desired outcome, can be referred to as the “processapproach”.An advantage of the process approach is the ongoing control that it provides over the linkage between theindividual processes within the system of processes, as well as over their combination and interaction.When used within a quality management system, such an approach emphasizes the importance ofa)understanding and meeting requirements,b)the need to consider processes in terms of added value,SIST EN ISO 9001:2008
ISO9001:2008(E)vi© ISO2008–All rights re
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SLOVENSKI SIST EN ISO 9001
STANDARD
december 2008
Sistemi vodenja kakovosti – Zahteve (ISO 9001:2008)
Quality management systems – Requirements (ISO 9001:2008)
Systèmes de management de la qualité – Exigences (ISO 9001:2008)
Qualitätsmanagementsysteme – Anforderungen (ISO 9001:2008)
Referenčna oznaka
ICS 03.120.10 SIST EN ISO 9001:2008 (sl, en)
Nadaljevanje na straneh II in od 1 do 61
© 2008-12. Standard je založil in izdal Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
SIST EN ISO 9001 : 2008
NACIONALNI UVOD
Standard SIST EN ISO 9001 (sl, en), Sistemi vodenja kakovosti – Zahteve, 2008, ima status
slovenskega standarda in je istoveten evropskemu standardu EN ISO 9001, Quality management
systems – Requirements (ISO 9001:2000), 2008.
NACIONALNI PREDGOVOR
Mednarodni standard ISO 9001:2008 je pripravil tehnični odbor Mednarodne organizacije za
standardizacijo ISO/TC 176 Vodenje in zagotavljanje kakovosti. Slovenski standard SIST EN ISO
9001:2008 je prevod angleškega besedila evropskega standarda EN ISO 9001:2008, ki je istoveten
mednarodnemu standardu, dodan je evropski predgovor k dokumentu. V primeru spora glede besedila
slovenskega prevoda v tem standardu je odločilen izvirni evropski standard v angleškem jeziku.
Slovensko-angleško izdajo standarda je pripravil in dne 17. oktobra 2008 potrdil za izdajo SIST/TC VZK
Vodenje in zagotavljanje kakovosti.
ZVEZE S STANDARDI
S privzemom tega evropskega standarda, ki je istoveten mednarodnemu standardu, veljajo za
omejeni namen referenčnih standardov vsi standardi, navedeni v izvirniku, razen standardov, ki so že
sprejeti v nacionalno standardizacijo:
SIST EN ISO 9000:2005 (sl,en) Sistemi vodenja kakovosti – Osnove in slovar
SIST EN ISO 9004:2004 (sl,en) Sistemi vodenja kakovosti – Smernice za izboljšanje delovanja
SIST EN ISO 14001:2005 (sl,en) Sistemi ravnanja z okoljem – Zahteve z navodili za uporabo
PREDHODNA IZDAJA
– SIST EN ISO 9001:2000 (sl,en)
OSNOVA ZA IZDAJO STANDARDA
– Privzem standarda EN ISO 9001:2008
OPOMBE
– Povsod, kjer se v besedilu standarda uporablja izraz “evropski” ali “mednarodni” standard, v SIST
– V povezavi s kakovostjo prevajamo izraz “management” kot “vodenje”, v povezavi z drugimi pojmi
pa npr. kot “ravnanje” z okoljem, “obvladovanje” tveganja itd. Če gre za skupino ljudi, ki vodi
organizacijo, prevajamo “management” kot “vodstvo”.
– Povsod, kjer se v angleškem besedilu uporablja izraz “design and development”, je to v slovenskem
besedilu standarda SIST EN ISO 9001:2008 (sl,en) prevedeno kot “snovanje in razvoj”.
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.
– Ta nacionalni dokument je istoveten EN ISO 9001:2008 in je objavljen z dovoljenjem
CEN
Rue de Stassart, 36
1050 Bruxelles
Belgija
– This national document is identical with EN ISO 9001:2008 and is published with the permission of
CEN
Rue de Stassart, 36
1050 Bruxelles
Belgium
II
EVROPSKI STANDARD EN ISO 9001:2008
EUROPEAN STANDARD
EUROPÄISCHE NORM
NORME EUROPÉENNE november 2008
ICS: 03.120.10 Nadomešča EN ISO 9001:2000
Slovenska izdaja
Sistemi vodenja kakovosti ─ Zahteve
(ISO 9001:2008)
Quality management systems Systèmes de management de Qualitätsmanagementsysteme –
– Requirements la qualité – Exigences Anforderungen
(ISO 9001:2008) (ISO 9001:2008) (ISO 9001:2008)
Ta evropski standard je CEN sprejel dne 8. novembra 2008.
Članice CEN morajo izpolnjevati določila poslovnika CEN/CENELEC, s katerim je predpisano, da
mora biti ta standard brez kakršnihkoli sprememb sprejet kot nacionalni standard. Seznami
najnovejših izdaj teh nacionalnih standardov in njihovi bibliografski podatki so na voljo pri centralnem
sekretariatu ali članicah CEN.
Ta evropski standard obstaja v treh uradnih izdajah (nemški, angleški in francoski). Izdaje v drugih
jezikih, ki jih članice CEN na lastno odgovornost prevedejo in izdajo ter prijavijo pri centralnem
sekretariatu CEN, veljajo kot uradne izdaje.
Članice CEN so nacionalne ustanove za standardizacijo Avstrije, Belgije, Bolgarije, Cipra, Češke
republike, Danske, Estonije, Finske, Francije, Grčije, Irske, Islandije, Italije, Latvije, Litve,
Luksemburga, Madžarske, Malte, Nemčije, Nizozemske, Norveške, Poljske, Portugalske, Romunije,
Slovaške, Slovenije, Španije, Švedske, Švice in Združenega kraljestva.
CEN
Evropski komite za standardizacijo
European Committee for Standardization
Europäisches Komitee für Normung
Comité Européen de Normalisation
Centralni sekretariat: Rue de Stassart 36, B-1050 Bruselj
© 2008. Lastnice avtorskih pravic so vse države članice CEN Ref. št. EN ISO 9001:2008 E
SIST EN ISO 9001 : 2008
Predgovor
Ta dokument (EN ISO 9001:2008) je pripravil tehnični odbor ISO/TC 176 »Vodenje in zagotavljanje
kakovosti«.
Ta evropski standard mora dobiti status nacionalnega standarda z objavo istovetnega besedila ali z
razglasitvijo najpozneje do maja 2009, nacionalne standarde, ki so v nasprotju s tem standardom, pa
je treba umakniti najpozneje do maja 2009.
Opozoriti je treba na možnost, da je lahko nekaj elementov tega dokumenta predmet patentnih pravic.
ISO ne prevzema odgovornosti za identifikacijo katerihkoli ali vseh takih patentnih pravic.
Ta dokument nadomešča EN ISO 9001:2000.
V skladu z notranjimi predpisi CEN/CENELEC morajo ta evropski standard obvezno uvesti nacionalne
organizacije za standarde naslednjih držav: Avstrije, Belgije, Bolgarije, Cipra, Češke republike,
Danske, Estonije, Finske, Francije, Grčije, Irske, Islandije, Italije, Latvije, Litve, Luksemburga,
Madžarske, Malte, Nemčije, Nizozemske, Norveške, Poljske, Portugalske, Romunije, Slovaške,
Slovenije, Španije, Švedske, Švice in Združenega kraljestva.
Razglasitvena objava
Besedilo ISO 9001:2008 je CEN odobril kot EN ISO 9001:2008 brez kakršnihkoli sprememb.
SIST EN ISO 9001 : 2008
Vsebina Contents
Predgovor. 4 Foreword.4
0 Uvod.4 0 Introduction.4
0.1 Splošno.4 0.1 General.4
0.2 Procesni pristop.5 0.2 Process approach.5
0.3 Razmerje do ISO 9004. 7 0.3 Relationship with ISO 9004 .7
0.4 Združljivost z drugimi sistemi 0.4 Compatibility with other management
vodenja. 7 systems .7
1 Predmet standarda.9 1 Scope.9
1.1 Splošno.9 1.1 General.9
1.2 Uporaba.9 1.2 Application.9
2 Zveza z drugimi standardi . 9 2 Normative reference.9
3 Izrazi in definicije. 10 3 Terms and definitions .10
4 Sistem vodenja kakovosti.10 4 Quality management system.10
4.1 Splošne zahteve.10 4.1 General requirements.10
4.2 Zahteve glede dokumentacije.11 4.2 Documentation requirements.11
5 Odgovornost vodstva.13 5 Management responsibility.13
5.1 Zavezanost vodstva.13 5.1 Management commitment.13
5.2 Osredotočenost na odjemalce . 13 5.2 Customer focus.13
5.3 Politika kakovosti.13 5.3 Quality policy .13
5.4 Planiranje.13 5.4 Planning.13
5.5 Odgovornosti, pooblastila in 5.5 Responsibility, authority and
komuniciranje. 14 communication .14
5.6 Vodstveni pregled.15 5.6 Management review .15
6 Vodenje virov.15 6 Resource management .15
6.1 Priskrba virov.15 6.1 Provision of resources.15
6.2 Človeški viri . 16 6.2 Human resources.16
6.3 Infrastruktura.16 6.3 Infrastructure .16
6.4 Delovno okolje.16 6.4 Work environment .16
7 Realizacija proizvoda.17 7 Product realization.17
7.1 Planiranje realizacije proizvoda. 17 7.1 Planning of product realization .17
7.2 Procesi, povezani z odjemalci. 17 7.2 Customer-related processes.17
7.3 Snovanje in razvoj.19 7.3 Design and development.19
7.4 Nabava.21 7.4 Purchasing.21
7.5 Proizvodnja in izvedba storitev. 22 7.5 Production and service provision .22
7.6 Obvladovanje nadzorne in merilne 7.6 Control of monitoring and measuring
opreme . 23 equipment.23
8 Merjenje, analize in 8 Measurement, analysis and
izboljševanje. 24 improvement.24
8.1 Splošno.24 8.1 General.24
8.2 Nadzorovanje in merjenje.25 8.2 Monitoring and measurement.25
8.3 Obvladovanje neskladnih proizvodov . 26 8.3 Control of nonconforming product.26
8.4 Analiza podatkov.27 8.4 Analysis of data .27
8.5 Izboljševanje.27 8.5 Improvement.27
Dodatek A. 30 Annex A .31
Dodatek B. 40 Annex B .41
Bibliografija. 60 Bibliography .61
SIST EN ISO 9001 : 2008
Predgovor Foreword
ISO (Mednarodna organizacija za standardizacijo) ISO (The International Organization for
je svetovna zveza nacionalnih organov za Standardization) is a worldwide federation of
standarde (članov ISO). Mednarodne standarde national standards bodies (ISO member bodies).
ponavadi pripravljajo tehnični odbori ISO. Vsak The work of preparing International Standards is
član, ki želi delovati na določenem področju, za normally carried out through ISO technical
katero je bil ustanovljen tehnični odbor, ima committees. Each member body interested in a
pravico biti zastopan v tem odboru. Pri delu subject for which a technical committee has been
sodelujejo mednarodne vladne in nevladne established has the right to be represented on
organizacije, povezane z ISO. V vseh zadevah, that committee. International organizations,
ki so povezane s standardizacijo na področju governmental and non-governmental, in liaison
elektrotehnike, ISO tesno sodeluje z with ISO, also take part in the work. ISO
Mednarodno elektrotehniško komisijo (IEC). collaborates closely with the International
Electrotechnical Commission (IEC) on all matters
of electrotechnical standardization.
Mednarodni standardi so pripravljeni v skladu s International Standards are drafted in
pravili, podanimi v Direktivah ISO/IEC, 2. del. accordance with the rules given in the ISO/IEC
Directives, Part 2.
Glavna naloga tehničnih odborov je priprava The main task of technical committees is to
mednarodnih standardov. Osnutki mednarodnih prepare International Standards. Draft
standardov, ki jih sprejmejo tehnični odbori, se International Standards adopted by the technical
pošljejo vsem članom v glasovanje. Za objavo committees are circulated to the member bodies
mednarodnega standarda je treba pridobiti for voting. Publication as an International
soglasje najmanj 75 odstotkov članov, ki se Standard requires approval by at least 75 % of the
udeležijo glasovanja. member bodies casting a vote.
Opozoriti je treba na možnost, da je lahko nekaj Attention is drawn to the possibility that some of
elementov tega dokumenta predmet patentnih the elements of this document may be the subject
pravic. ISO ne prevzema odgovornosti za of patent rights. ISO shall not be held responsible
identifikacijo katerihkoli ali vseh takih patentnih for identifying any or all such patent rights.
pravic.
ISO 9001 je pripravil tehnični odbor ISO/TC 176 ISO 9001 was prepared by Technical Committee
Vodenje in zagotavljanje kakovosti, pododbor ISO/TC 176, Quality management and quality
SC2 Sistemi kakovosti. assurance, Subcommittee SC 2, Quality systems.
Ta četrta izdaja razveljavlja in nadomešča tretjo This fourth edition cancels and replaces the
izdajo (ISO 9001:2000), ki je bila dopolnjena z third edition (ISO 9001:2000), which has been
namenom večje razumljivosti besedila in amended to clarify points in the text and to
povečanja usklajenosti z ISO 140
...
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