EN ISO 56002:2020

SLOVENSKI STANDARD
oSIST prEN ISO 56002:2020
01-oktober-2020
Upravljanje inovacij - Sistem upravljanja inovacij - Navodilo (ISO 56002:2019)
Innovation management - Innovation management system - Guidance (ISO 56002:2019)
Innovationsmanagement - Innovationsmanagementsystem - Leitfaden (ISO 56002:2019)
Management de l’innovation - Système de management de l’innovation -
Recommandations (ISO 56002:2019)
Ta slovenski standard je istoveten z: prEN ISO 56002
ICS:
03.100.40 Raziskave in razvoj Research and development
03.100.50 Proizvodnja. Vodenje Production. Production
proizvodnje management
oSIST prEN ISO 56002:2020 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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Foreword ..........................................................................................................................................................................................................................................v

0 Introduction ........................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Context of the organization ....................................................................................................................................................................... 2

4.1 Understanding the organization and its context ....................................................................................................... 2

4.1.1 General...................................................................................................................................................................................... 2

4.1.2 External issues ................................................................................................................................................................... 2

4.1.3 Internal issues .................................................................................................................................................................... 2

4.2 Understanding the needs and expectations of interested parties .............................................................. 3

4.3 Determining the scope of the innovation management system ................................................................... 3

4.4 Establishing the innovation management system .................................................................................................... 4

4.4.1 General...................................................................................................................................................................................... 4

4.4.2 Culture ...................................................................................................................................................................................... 4

4.4.3 Collaboration ....................................................................................................................................................................... 5

5 Leadership .................................................................................................................................................................................................................. 5

5.1 Leadership and commitment ..................................................................................................................................................... 5

5.1.1 General...................................................................................................................................................................................... 5

5.1.2 Focus on value realization ....................................................................................................................................... 6

5.1.3 Innovation vision ............................................................................................................................................................. 6

5.1.4 Innovation strategy ........................................................................................................................................... ............. 6

5.2 Innovation policy .................................................................................................................................................................................. 7

5.2.1 Establishing the innovation policy ................................................................................................................... 7

5.2.2 Communicating the innovation policy .......................................................................................................... 7

5.3 Organizational roles, responsibilities, and authorities ........................................................................................ 7

6 Planning ......................................................................................................................................................................................................................... 8

6.1 Actions to address opportunities and risks ................................................................................................................... 8

6.2 Innovation objectives and planning to achieve them ............................................................................................ 8

6.2.1 Innovation objectives ................................................................................................................................................... 8

6.2.2 Planning to achieve objectives ............................................................................................................................. 9

6.3 Organizational structures .............................................................................................................................................................. 9

6.4 Innovation portfolios ......................................................................................................................................................................10

7 Support ........................................................................................................................................................................................................................10

7.1 Resources ..................................................................................................................................................................................................10

7.1.1 General...................................................................................................................................................................................10

7.1.2 People .....................................................................................................................................................................................10

7.1.3 Time .........................................................................................................................................................................................11

7.1.4 Knowledge ..........................................................................................................................................................................11

7.1.5 Finance ..................................................................................................................................................................................11

7.1.6 Infrastructure ..................................................................................................................................................................12

7.2 Competence ............................................................................................................................................................................................12

7.3 Awareness ................................................................................................................................................................................................13

7.4 Communication ...................................................................................................................................................................................14

7.5 Documented information ............................................................................................................................................................14

7.5.1 General...................................................................................................................................................................................14

7.5.2 Creating and updating ..............................................................................................................................................14

7.5.3 Control of documented information ............................................................................................................14

7.6 Tools and methods ............................................................................................................................................................................15

7.7 Strategic intelligence management ....................................................................................................................................15

7.8 Intellectual property management .....................................................................................................................................16

8 Operation ..................................................................................................................................................................................................................16

8.1 Operational planning and control .......................................................................................................................................16

8.2 Innovation initiatives ......................................................................................................................................................................17

8.3 Innovation processes ......................................................................................................................................................................18

8.3.1 General...................................................................................................................................................................................18

8.3.2 Identify opportunities ..............................................................................................................................................18

8.3.3 Create concepts ..............................................................................................................................................................19

8.3.4 Validate concepts ..........................................................................................................................................................19

8.3.5 Develop solutions .........................................................................................................................................................20

8.3.6 Deploy solutions ............................................................................................................................................................20

9 Performance evaluation ............................................................................................................................................................................21

9.1 Monitoring, measurement, analysis, and evaluation...........................................................................................21

9.1.1 General...................................................................................................................................................................................21

9.1.2 Analysis and evaluation ..........................................................................................................................................22

9.2 Internal audit .........................................................................................................................................................................................22

9.3 Management review ........................................................................................................................................................................23

9.3.1 General...................................................................................................................................................................................23

9.3.2 Management review inputs .................................................................................................................................23

9.3.3 Management review outputs .............................................................................................................................24

10 Improvement .........................................................................................................................................................................................................24

10.1 General ........................................................................................................................................................................................................24

10.2 Deviation, nonconformity, and corrective action ...................................................................................................24

10.3 Continual improvement ...............................................................................................................................................................25

Bibliography .............................................................................................................................................................................................................................26

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

Any trade name used in this document is information given for the convenience of users and does not

For an explanation on the meaning of ISO specific terms and expressions related to

conformity assessment, as well as information about ISO's adherence to the World Trade

Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL:

The committee responsible for this document is ISO/TC 279, Innovation management.

Any feedback or questions on this document should be directed to the user’s national standards body. A

An organization’s ability to innovate is recognized as a key factor for sustained growth, economic

The innovation capabilities of an organization include the ability to understand and respond to changing

conditions of its context, to pursue new opportunities, and to leverage the knowledge and creativity of

people within the organization, and in collaboration with external interested parties.

An organization can innovate more effectively and efficiently if all necessary activities and other

An innovation management system guides the organization to determine its innovation vision, strategy,

policy, and objectives, and to establish the support and processes needed to achieve the intended

The potential benefits of implementing an innovation management system in accordance with this

e) increased satisfaction of users, customers, citizens, and other interested parties;

This document is based on innovation management principles. An innovation management principle

includes a statement of the principle, a rationale of why the principle is important for the organization,

some examples of benefits associated with the principle, and finally examples of actions the organization

The principles can be considered as an open set to be integrated and adapted within the organization.

An innovation management system is a set of interrelated and interacting elements, aiming for the

realization of value. It provides a common framework to develop and deploy innovation capabilities,

The elements can be gradually adopted to implement the system according to the particular context and

circumstances of the organization. Full benefits can be gained when all the elements of the innovation

Ultimately, the effective implementation of the innovation management system relies on the

commitment by top management and the ability of leaders to promote innovation capabilities and a

The Plan-Do-Check-Act (PDCA) cycle enables continual improvement of the innovation management

system to ensure that the innovation initiatives and processes are adequately supported, resourced,

and managed, and that opportunities and risks are identified and addressed by the organization.

The PDCA cycle can be applied to the innovation management system as a whole or its parts. Figure 1

illustrates how Clauses 4 to 10 can be grouped in relation to the PDCA cycle. The cycle is informed and

directed by the context of the organization (Clause 4) and its leadership (Clause 5).

Figure 1 — Representation of the framework of the innovation management system with

a) Plan: Establish the objectives and determine the actions needed to address opportunities and risks

b) Do: Implement what is planned in terms of support and operations (Clauses 7 and 8);

c) Check: Monitor and (where applicable) measure results against objectives (Clause 9);

d) Act: Take actions to continually improve the performance of the innovation management system

Innovation activities need to address high degrees of variation and uncertainty, particularly during the

early creative phases. They are explorative and characterized by search, experimentation, and learning.

Innovation initiatives involve risk-taking and not all of these will result in innovation. Discontinued

initiatives are an integral part of the processes and sources of learning as input to future innovation

The acceptable degree of risk is dependent on the innovation ambition, the organization’s capabilities

and the types of innovations addressed by the organization. Managing risk can be addressed by

different approaches, e.g. iterative learning, partnering, or portfolio diversification with different risk

levels. A systems approach is critical for understanding interdependencies and managing uncertainties.

Innovation initiatives can be implemented by processes that identify opportunities, create and validate

concepts, and develop and deploy solutions. These innovation processes are implemented iteratively

and often in a non-linear sequence. They need to be flexible and adaptable to the types of innovations

Organizations can establish unified or separate structures, to implement innovation activities. These

may require different leadership styles, competencies, and cultures. Implementing an innovation

management system can encourage the organization to challenge the status quo and established

organizational assumptions and structures. This can help the organization to manage uncertainties

This document applies the framework developed by ISO to improve alignment among its International

Standards for management systems (see ISO/IEC Directives, Part 1, Consolidated ISO Supplement,

Annex SL). This framework enables an organization to align or integrate its innovation management

This document relates to the ISO 56000 family of standards, developed by ISO/TC 279, as follows:

a) ISO 56000 Innovation management — Fundamentals and vocabulary provides essential background

b) ISO TR 56004 Innovation management assessment — Guidance provides guidance for organizations

c) ISO 56003 Innovation management — Tools and methods for innovation partnership — Guidance;

d) and subsequent standards provide guidance on tools and methods to support the implementation

The implementation of an effective and efficient innovation management system can have impact on, or

be impacted by, other management systems and can require integration at several levels.

Management system standards complement each other but can also be used independently. This

document can be implemented together with other management system standards, helping

organizations to balance the exploitation of existing offerings and operations, with the exploration

and introduction of new offerings. Organizations can find a balance between innovation management

Organizations that have not adopted other management system standards can adopt this document as

1.1 This document provides guidance for the establishment, implementation, maintenance, and

continual improvement of an innovation management system for use in all established organizations. It

a) organizations seeking sustained success by developing and demonstrating their ability to

b) users, customers, and other interested parties, seeking confidence in the innovation capabilities of

c) organizations and interested parties seeking to improve communication through a common

d) providers of training in, assessment of, or consultancy for, innovation management and innovation

e) policy makers, aiming for higher effectiveness of support programs targeting the innovation

capabilities and competitiveness of organizations and the development of society.

1.2 All the guidance within this document is generic and intended to be applicable to:

a) all types of organizations, regardless of type, sector, or size. The focus is on established

organizations, with the understanding that both temporary organizations and start-ups can also

b) all types of innovations, e.g. product, service, process, model, and method, ranging from incremental

c) all types of approaches, e.g. internal and open innovation, user-, market-, technology-, and design-

It does not describe detailed activities within the organization, but rather provides guidance at a general

level. It does not prescribe any requirements or specific tools or methods for innovation activities.

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

For the purposes of this document, the terms and definitions given in ISO 56000 apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses: