CEN/TC 389 - Innovation Management

This document specifies requirements for an innovation management system that an organization can use to develop and demonstrate its innovation capability, enhance its innovation performance, and realize value for users, customers and other interested parties. The requirements in this document are generic.
This document is applicable to any organization, regardless of type or size, products and services provided, or the types of innovations and innovation approaches used.

This document provides guidance for the definition, implementation, evaluation, and improvement of the measurements necessary to effectively manage innovation activities in an organization. It establishes the fundamentals of innovation operation measurements and guides their application towards four areas:
—     measurements for establishing and launching innovation initiatives;
—     measurements for innovation processes;
—     measurements for innovation initiatives;
—     measurements of innovation portfolios.
This document is applicable to:
—     organizations that are seeking to define and implement an innovation operations measurement approach;
—     organizations and interested parties seeking to improve the areas of accountability, transparency, and evidence-based assessment of innovation operations;
—     customers, investors, and other interested parties, seeking confidence in the organization’s innovation operations management and its results;
—     providers of training in innovation operations and measurements, including assessment of and consultancy for achieving results;
—     experts in innovation operations evaluation and impact assessment, favoring the use of a harmonized international guidance standard;
—     innovation policy makers and program managers who are looking to obtain evidence of progress and desired outcomes of innovation activities supported through public policies and programs.
All of the guidance provided within this document is generic and intended to be applicable to:
—     all types of organizations regardless of sector or size, whether they be private, public, not-for-profit, governmental or societal;
—     all types of innovations (e.g. product, service, process, model, and method) ranging from incremental to radical;
—     all types of time horizons, from short-term to long-term evaluation and measurement.

This document provides guidance on managing opportunities and ideas by:
—     explaining the reasons for and the value of managing ideas effectively;
—     describing how to prepare for front end innovation activities;
—     addressing people and organization issues, including innovation leadership, culture and strategy;
—     detailing innovation activities and their interrelationships;
—     outlining activity and process evaluation considerations that are important for innovation success.
A sub-set of processes are addressed as described in ISO 56002, i.e. identifying opportunities, creating concepts, and validating them. The activities within these processes, when managed together, bring forward viable innovation concepts for development. Developing these innovation concepts into solutions and deploying these solutions is addressed by ISO 56002 and is outside the scope of this guidance document.
This document provides guidance for any innovation type along the continuum from incremental to radical innovation, as defined in ISO 56000.
This guidance is intended for:
—     any user involved in innovation, whether for an organization or individual;
—     any organization type or scale;
—     any understanding of value creation and realization, whether for profit, social impact, changes in strategic direction, or any other purpose.
This document can help organizations to systematically manage their opportunities and ideas to realize greater value from front end innovation activities to arrive at go/no–go decisions for development. There is no one method or set of tools for use in all situations. Choice is impacted by a range of related considerations to be addressed in this document.

Efficient management of IP is key to support the process of innovation, is essential for organizations' growth and protection, and is their engine for competitiveness.
This document proposes guidelines for supporting the role of IP within innovation management. It aims to address the following issues concerning IP management at strategic and operational levels:
—     Creating an IP strategy to support innovation in an organization;
—     Establishing systematic IP management within the innovation processes;
—     Applying consistent IP tools and methods in support of efficient IP management.
This document can be used for any type of innovation activities and initiatives.

This document provides a guidance for innovation partnerships. It describes the innovation partnership framework (see Clause 4 to Clause 8) and the sample corresponding tools (see Annex A to Annex E) to
—          decide whether to enter an innovation partnership,
—          identify, evaluate and select partners,
—          align the perceptions of value and challenges of the partnership,
—          manage the partner interactions.
The guidance provided by this document is relevant for any type of partnerships and collaborations and it is intended to be applicable to any organizations, regardless of its type, size, product/service provided, such as:
a)    start-ups collaborating with larger organizations;
b)    SMEs or larger organizations;
c)    private sector entities with public or academic entities;
d)    public, academic or not-for-profit organizations.
Innovation partnerships start with a gap analysis, followed by the identification, and engagement, of potential innovation partners and the governance of their interaction.
NOTE       The essence of an innovation partnership is for all parties to mutually benefit from working together in the context of an opportunity for innovation.
This document is not applicable to organizations seeking innovation by merger or acquisition.

1.1  This document provides the vocabulary, fundamental concepts and principles of innovation management and its systematic implementation. It is applicable to:
a)   organizations implementing an innovation management system or performing innovation management assessments;
b)   organizations that need to improve their ability to effectively manage innovation activities;
c)   users, customers and other relevant interested parties (e.g. suppliers, partners, funding organizations, investors, universities and public authorities) seeking confidence in the innovation capabilities of an organization;
d)   organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in innovation management;
e)   providers of training in, assessment of, or consultancy for, innovation management and innovation management systems;
f)    developers of innovation management and related standards.
1.2  This document is intended to be applicable to:
a)   all types of organizations, regardless of type, sector, maturity-level or size;
b)   all types of innovations, e.g. product, service, process, model and method, ranging from incremental to radical;
c)   all types of approaches, e.g. internal and open innovation, user-, market-, technology- and design-driven innovation activities.
This document specifies the terms and definitions applicable to all innovation management and innovation management system standards developed by ISO/TC 279.

1.1    This document provides guidance for the establishment, implementation, maintenance, and continual improvement of an innovation management system for use in all established organizations. It is applicable to:
a)    organizations seeking sustained success by developing and demonstrating their ability to effectively manage innovation activities to achieve the intended outcomes;
b)    users, customers, and other interested parties, seeking confidence in the innovation capabilities of an organization;
c)    organizations and interested parties seeking to improve communication through a common understanding of what constitutes an innovation management system;
d)    providers of training in, assessment of, or consultancy for, innovation management and innovation management systems;
e)    policy makers, aiming for higher effectiveness of support programs targeting the innovation capabilities and competitiveness of organizations and the development of society.
1.2    All the guidance within this document is generic and intended to be applicable to:
a)    all types of organizations, regardless of type, sector, or size. The focus is on established organizations, with the understanding that both temporary organizations and start-ups can also benefit by applying these guidelines in all or in part;
b)    all types of innovations, e.g. product, service, process, model, and method, ranging from incremental to radical;
c)    all types of approaches, e.g. internal and open innovation, user-, market-, technology-, and design-driven innovation activities.
It does not describe detailed activities within the organization, but rather provides guidance at a general level. It does not prescribe any requirements or specific tools or methods for innovation activities.

This document will help the user understand why it is beneficial to carry out an Innovation Management Assessment (IMA), what to assess, how to carry out the IMA, and thus maximize the resulting benefits, which are universally applicable to:
—          organizations seeking sustained success in their innovation activities;
—          organizations performing IMAs;
—          users and other interested parties (e.g. customers, suppliers, partners, funding organizations, universities and public authorities) seeking confidence in an organization's ability to manage innovation effectively;
—          interested parties seeking to improve communication through a common understanding of Innovation Management (IM), via an assessment;
—          providers of training, assessment, or advice in IM;
—          developers of related standards;
—          academics interested in research related to IMA.
Further, this document is intended to be applicable to:
—          all types of organizations, regardless of sector, age, size, or country;
—          all approaches to IM regardless of their level of sophistication, and complexity;
—          all modalities of managing innovation whether centralized or decentralized;
—          all ways to innovate, e.g. internal, collaborative, open, user-, market- or technology-driven innovation;
—          all types of innovation such as product, service, process, business model, organizational innovation from incremental to radical.

This Technical Specification provides guidance to assist an organization to identify, capture, and safeguard intellectual property, in order to:
-   provide organizations with an overview of the fundamental principles of intellectual property management, in the context of the innovation process;
-   promote best practices in intellectual property matters that result in efficiently acquiring intellectual property, while increasing the organizations’ ability to effectively address intellectual property owned by third parties.
This Technical Specification is applicable to all types of organization, including the public sector. Special consideration has been given to the needs of SMEs.

1.1 This document provides the vocabulary, fundamental concepts and principles of innovation management and its systematic implementation. It is applicable to:
a) organizations implementing an innovation management system or performing innovation management assessments;
b) organizations that need to improve their ability to effectively manage innovation activities;
c) users, customers and other relevant interested parties (e.g. suppliers, partners, funding organizations, investors, universities and public authorities) seeking confidence in the innovation capabilities of an organization;
d) organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in innovation management;
e) providers of training in, assessment of, or consultancy for, innovation management and innovation management systems;
f) developers of innovation management and related standards.
1.2 This document is intended to be applicable to:
a) all types of organizations, regardless of type, sector, maturity-level or size;
b) all types of innovations, e.g. product, service, process, model and method, ranging from incremental to radical;
c) all types of approaches, e.g. internal and open innovation, user-, market-, technology- and design-driven innovation activities.
This document specifies the terms and definitions applicable to all innovation management and innovation management system standards developed by ISO/TC 279.

This Technical Specification applies to the structuring and management of a strategic intelligence system intended to inform decisions in the planning and the deployment of innovation.
This Technical Specification defines:
-   the various terms relating to strategic intelligence and its management;
-   the key tasks in the strategic intelligence system;
-   the strategic intelligence system process (management, implementation and support).
This Technical Specification does not concern:
-   information validation and data protection;
-   the decision-making process.

This Technical Specification provides guidance for managing the process of originating new ideas from which innovations may be developed.
It is applicable to all types of organization including manufacturing and services industries, the voluntary sector, governmental and social enterprise but with a particular focus on small- and medium-sized enterprises (SMEs).
The guidance in this TS covers issues to be considered by those responsible for managing innovation, in particular during the creative phase, and the sourcing of ideas from within and outside the organization.
This document is one of six parts that support Part 1 of the series, CEN/TS 16555-1, Innovation management — Part 1: Innovation management system.

This Technical Specification sets out guidance for an approach to innovation thinking. Innovation thinking can be used at all levels within the organization.
This part provides guidance on how to integrate the core values of innovation thinking into any organization. It provides an approach to balancing the risks and the business viability appropriate to the selected opportunity or problem. It provides top management with an approach for the evaluation of possible outcomes and the determination of the “best fit” for the organization's current strategy.
It is suitable for all types and sizes of organizations including SMEs and is intended for broad application. However, those who are responsible for implementing and managing innovation within such organizations may find this document particularly useful.

This Technical Specification provides guidance for the management of collaboration and productive interaction between individuals, departments, divisions and third party organizations engaged in innovation. It applies to all types of organization including manufacturing and services industries, voluntary organizations, governmental and social enterprise but with a particular focus on small and medium-sized enterprises (SMEs).
This document is one of six parts that support CEN/TS 16555-1 of the series, CEN/TS 16555.

This Technical Specification provides guidance on establishing and maintaining an innovation management system (IMS). It is applicable to all public and private organisations regardless of sector, type or size.
This document provides guidance on:
-   understanding the context of the organisation;
-   establishing the leadership and commitment of top management;
-   planning for innovation success;
-   identifying and fostering innovation enablers/driving factors;
-   developing the innovation management process;
-   evaluating and improving the performance of the innovation management system;
-   understanding and using innovation management techniques.
By using this document, organisations can increase their awareness of the value of an IMS, establish such a system, expand their capacity for innovation, and ultimately generate more value for the organisation and its interested parties.
NOTE   The innovation management system outlined in this document follows the PDCA structure (plan-do-check-act), so it can be integrated within other standardised business management systems existing in the organisations, e.g. EN ISO 9001, EN ISO 14001, etc.

This Technical Specification provides guidance on assessing the innovation management system (IMS) and its performance. It describes how organizations can create transparency internally on strengths and weaknesses in their innovation management system. This transparency can be used as a basis to develop effective actions to improve the innovation management capabilities and performance. Increased innovation management performance is essential for generating value for the organization, its network partners and key stakeholders.
This Technical Specification provides guidance on:
-   various types of innovation management assessment approaches;
-   the generic process of an effective innovation management assessment;
-   elements of innovation management to assess, including the insights and the impact that can be gained from the innovation management assessment.
By using this Technical Specification, organizations are guided to gain an overview of different innovation management assessment approaches. By knowing these approaches, organisations can design their innovation management assessment. The results of this innovation management assessment are therefore the basis to develop an action plan to improve the capabilities and performance of their innovation management on a continuous basis.
This technical specification does not address:
-   recommendations on choosing specific tools for innovation management assessment;
-   the measures for improving innovation management performance;
-   specific benchmarks or scores for the various elements of innovation management;
-   the actual decision-making on improvements and their impact.
This Technical Specification can be applied to any innovation management system. However, it is primarily intended to assess the innovation management system as defined in CEN/TS 16555-1. Annex B (normative) of CEN/TS 16555-7, includes the impact expected from an effective innovation management assessment on the innovation management system detailed in CEN/TS 16555-1.
This Technical Specification is applicable to all organizations regardless of sector, type, age or size of the organization. However, specific focus has been placed on the applicability for small and medium-sized enterprises. This Technical Specification is not intended for certification purposes.