Public transport - Reference data model - Part 5: Fare management

1.1   General Scope of the Standard
The main objective of the present standard is to present the Reference Data Model for Public Transport, based on:
-   the Reference Data Model, EN 12896, known as Transmodel V5.1;
-   EN 28701:2012, Intelligent transport systems - Public transport - Identification of Fixed Objects in Public Transport (IFOPT), although note that this particular standard has been withdrawn as it is now included within Parts 1 and 2 of this standard (EN 12896-1:2016 and EN 12896-2:2016) following their successful publication.
incorporating the requirements of:
-   EN 15531-1 to -3 and CEN/TS 15531-4 and -5: Public transport - Service interface for real-time information relating to public transport operations (SIRI);
-   CEN/TS 16614-1 and -2: Public transport - Network and Timetable Exchange (NeTEx), in particular the specific needs for long distance train operation.
Particular attention is drawn to the data model structure and methodology:
-   the data model is described in a modular form in order to facilitate the understanding and the use of the model;
-   the data model is entirely described in UML.
The following functional domains are considered:
-   Network Description: routes, lines, journey patterns, timing patterns, service patterns, scheduled stop points and stop places;
-   Timing Information and Vehicle Scheduling (runtimes, vehicle journeys, day type-related vehicle schedules);
-   Passenger Information (planned and real-time);
-   Fare Management (fare structure, sales, validation, control);
-   Operations Monitoring and Control: operating day-related data, vehicle follow-up, control actions;
-   Driver Management:
-   Driver Scheduling (day-type related driver schedules),
-   Rostering (ordering of driver duties into sequences according to some chosen methods),
-   Driving Personnel Disposition (assignment of logical drivers to physical drivers and recording of driver performance);
-   Management Information and Statistics (including data dedicated to service performance indicators).
The data modules dedicated to cover most functions of the above domains will be specified.
Several concepts are shared by the different functional domains. This data domain is called "Common Concepts".
1.2   Functional Domain Description
The different functional domains (enumerated above) taken into account in the present standard, and of which the data have been represented as the reference model, are described in EN 12896-1:2016, Public transport - Reference data model - Part 1: Common concepts.
1.3   Particular Scope of this Document
The present document entitled Public transport - Reference data model - Part 5: Fare Management addresses Fare Information for Public Transport and incorporates the following data packages:
-   Fare Structure;
-   Access Right Assignment;
-   Fare Pricing;
-   Sales Description;
-   Sales Transaction;
-   Fare Roles;
-   Validation and Control;
-   Explicit Frames for Fares.
This document itself is composed of the following parts:
-   Main document (normative) representing the data model for the concepts shared by the different fare domains covered by Transmodel,
-   Annex A (normative), containing the data dictionary, i.e. the list of all the concepts and attribute tables present in the main document together with the definitions,
-   Annex B (normative), providing a complement to the "Common Concepts" domain, particularly useful for parts 4 to 8 of the Public Transport Reference Data Model,
Annex C (informative), indicating the data model evolutions from previous versions of Transmodel (EN 12896:2006).

Öffentlicher Verkehr - Referenzdatenmodell - Teil 5: Fahrgeldmanagement

Transports publics - Modèle de données de référence - Partie 5 : gestion tarifaire

1.1 Domaine d’application général de la norme
La présente norme a pour principal objectif de présenter le modèle de données de référence pour les transports publics, en se basant sur :
- le modèle de données de référence, EN12896, intitulé Transmodel V5.1 ;
- la norme EN 28701:2012,Systèmes de transport intelligents - Transports en commun -Identification des objets fixes dans les transports publics (IFOPT), bien qu’il convienne de noter que cette norme particulière a été retirée car elle est désormais incluse dans les Parties 1 et 2 de la présente norme (EN 12896-1:2016 et EN 12896-2:2016) à la suite de leur publication effective ;
en intégrant les exigences des normes suivantes :
- EN 15531-1 à −-3 et CEN/TS 15531-4 et −-5 : transport publique-interface de service pour les informations en temps réel relatives à l’exploitation des transports publics (SIRI) ;
- CEN/TS 16614-1 et -2 : transport publique- échange de données de réseau et d’horaires (NeTEx), et plus particulièrement les besoins spécifiques liés à l’exploitation de trains longue distance.
La structure et la méthodologie du modèle de données font l’objet d’une attention particulière :
- Le modèle de données est décrit sous une forme modulaire afin de faciliter sa compréhension et son utilisation ;
- Le modèle de données est entièrement décrit en langage UML.
Les domaines fonctionnels suivants sont pris en considération :
- Description du réseau : itinéraires, trajets, parcours, missions horaires, missions commerciales, points d’arrêt planifiés et lieux d’arrêt ;
- Informations horaires et horaires des véhicules (temps de trajet, courses de véhicules, horaires des véhicules en fonction de jours types) ;
- Information des usagers (temps planifié et temps réel) ;
- Gestion tarifaire (structure tarifaire, ventes, validation, contrôle) ;
- Suivi et contrôle de l’exploitation (données relatives au jour d’exploitation, suivi de véhicules, actions de régulation) ;
- Gestion des conducteurs :
- - Horaires des conducteurs (horaires des conducteurs en fonction de jours types) ;
- - Roulement (organisation des services agent en séquences en appliquant les méthodes sélectionnées) ;
- - Gestion du personnel roulant (affectation de conducteurs logiques aux conducteurs physiques et enregistrement des tâches exécutées par les conducteurs) ;
- Établissement des tableaux de bord et statistiques (notamment les données consacrées aux indicateurs de performance de service).
Les modules de données dont l’objet sera de couvrir la plupart des fonctions des domaines susmentionnés seront spécifiés.
Plusieurs concepts sont partagés par ces différents domaines fonctionnels. Le présent domaine de données est intitulé « Concepts communs ».
1.2 Description d’un domaine fonctionnel
Les différents domaines fonctionnels (répertoriés ci-dessus) pris en compte dans la présente norme, et dont les données ont été représentées comme modèle de référence, sont décrits dans l’EN 12896-1:2016 « Transports publics - Modèle de données de référence - Partie 1 : concepts communs ».
1.3 Domaine d’application particulier du présent document
La présente Norme européenne, intitulée « Transports publics - Modèle de données de référence - Partie 5 : « gestion tarifaire » concerne la gestion tarifaire des transports publics et comprend les ensembles de données suivants :
- Structure tarifaire,
- Affectation de droits d’accès,
- Tarification,
- Dénomination de vente,
- Transaction de vente,
- Rôles tarifaires,
- Validation et contrôle,
- Cadres explicites pour les tarifs.
Le présent document est lui-même constitué des parties suivantes :
[...]

Javni prevoz - Referenčni podatkovni model - 5. del: Upravljanje voznin

Določeni so podatkovni moduli, ki zajemajo večino funkcij domene upravljanja voznin, zlasti strukturo vozovnic, prodajo, potrjevanje in nadzor pravic dostopa. Upoštevajo se pridobitve Transmodela različice 5.1 in standarda NeTEx.
Upoštevajo se naslednji načini prevoza: avtobus, podzemna železnica, tramvaj, trolejbus, trajekt, avtobus, medkrajevni železniški prevoz. Posebna pozornost je namenjena strukturi in metodologiji podatkovnega modela: za lažje razumevanje in uporabo modela je podatkovni model opisan v poenotenem jeziku modeliranja UML v modularni obliki.
Model upošteva vrsto zahtev za razširitev, ki so jih formulirali uporabniki, vendar tudi zahtev za zagotovitev skladnosti celotnega modela (1. do 8. del), domen, modeliranih v 1. do 3. delu:
Javni prevoz – Referenčni podatkovni model – 1. del: Splošni pojmi, ki opisuje pojme, skupne različnim funkcionalnim domenam.
Javni prevoz – Referenčni podatkovni model – 2. del: Omrežje javnega prevoza, ki opisuje poti, linije, vzorce potovanj, čas potovanj, storitvene vzorce in načrtovana postajališča.
Javni prevoz – Referenčni podatkovni model – 3. del: Časovne informacije in razporejanje vozil, ki opisuje vozne čase, poti vozil, dnevne razporede različnih vrst vozil.

General Information

Status
Published
Publication Date
10-Sep-2019
Current Stage
6060 - Definitive text made available (DAV) - Publishing
Due Date
11-Sep-2019
Completion Date
11-Sep-2019

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SLOVENSKI STANDARD
SIST EN 12896-5:2019
01-november-2019
Javni prevoz - Referenčni podatkovni model - 5. del: Upravljanje voznin
Public transport - Reference data model - Part 5: Fare management
Öffentlicher Verkehr - Referenzdatenmodell - Teil 5: Fahrgeldmanagement This

Transports publics - Modèle de données de référence - Partie 5 : gestion tarifaire

Ta slovenski standard je istoveten z: EN 12896-5:2019
ICS:
35.240.60 Uporabniške rešitve IT v IT applications in transport
prometu
SIST EN 12896-5:2019 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 12896-5:2019
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SIST EN 12896-5:2019
EN 12896-5
EUROPEAN STANDARD
NORME EUROPÉENNE
September 2019
EUROPÄISCHE NORM
ICS 35.240.60
English Version
Public transport - Reference data model - Part 5: Fare
management

Transports publics - Modèle de données de référence - Öffentlicher Verkehr - Referenzdatenmodell - Teil 5:

Partie 5 : gestion tarifaire Fahrgeldmanagement
This European Standard was approved by CEN on 19 April 2019.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this

European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references

concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN

member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by

translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management

Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2019 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 12896-5:2019 E

worldwide for CEN national Members.
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SIST EN 12896-5:2019
EN 12896-5:2019 (E)
Contents Page

European foreword .................................................................................................................................................... 11

Introduction ................................................................................................................................................................. 12

1 Scope ................................................................................................................................................................. 13

1.1 General Scope of the Standard................................................................................................................. 13

1.2 Functional Domain Description .............................................................................................................. 14

1.3 Particular Scope of this Document ......................................................................................................... 14

2 Normative references ................................................................................................................................. 15

3 Terms and definitions ................................................................................................................................ 15

4 Symbols and Abbreviations ...................................................................................................................... 22

5 Public Transport Fares Domain .............................................................................................................. 24

5.1 Scope & Overview ......................................................................................................................................... 24

5.1.1 Functional Domains of a Fare Model ..................................................................................................... 24

5.1.2 Variety and Complexity of Fare Systems ............................................................................................. 26

5.1.3 Impact of Control and Validation Technologies ................................................................................ 27

5.1.4 Ticketing Paradigms: Account Based Ticketing & Media Centric Ticketing ........................... 27

5.1.5 Interoperability ............................................................................................................................................ 28

5.1.6 Abstract Modelling ....................................................................................................................................... 28

5.1.7 Modelling Approach - Access Rights ...................................................................................................... 29

5.1.8 Possible Simplifications for Implementations .................................................................................. 30

5.1.9 Further Evolution of Fare Systems......................................................................................................... 30

5.1.10 Use of Fare Data in Passenger Information services ....................................................................... 31

5.2 Fundamental Concepts ............................................................................................................................... 31

5.2.1 Access Rights .................................................................................................................................................. 31

5.2.2 Access Rights Specification ....................................................................................................................... 31

5.2.3 Fare Products................................................................................................................................................. 32

5.2.4 Sales Offer Packages .................................................................................................................................... 32

5.2.5 Overview on Access Rights Levels, Parameter Types and Associated Concepts ................... 33

5.2.6 Customers and Contracts .......................................................................................................................... 34

5.2.7 Travel Documents, Customers, Contracts and Sales Offer Packages ......................................... 34

5.2.8 Distribution and Fulfilment...................................................................................................................... 35

5.2.9 Sales Transactions ....................................................................................................................................... 36

5.2.10 Prices ................................................................................................................................................................ 37

5.2.11 Consumption Control .................................................................................................................................. 38

5.2.12 Sales and Validation Entries ..................................................................................................................... 39

5.2.13 Revenue protection measures ................................................................................................................. 39

5.2.14 Roles .................................................................................................................................................................. 39

5.3 Use Cases for the Fare Model ................................................................................................................... 40

5.3.1 General ............................................................................................................................................................. 40

5.3.2 Business context ........................................................................................................................................... 40

5.3.3 Actors and use case types .......................................................................................................................... 44

5.3.4 Use Cases ......................................................................................................................................................... 46

5.4 Organisation of the Conceptual Model ................................................................................................. 48

5.5 Extensions to the Network Model for fares ........................................................................................ 49

5.5.1 General ............................................................................................................................................................. 49

5.5.2 Fare Zone – Conceptual Model ................................................................................................................. 49

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5.6 Fare Structure ................................................................................................................................................ 55

5.6.1 General ............................................................................................................................................................. 55

5.6.2 Fare Structure Model & Sub-models ...................................................................................................... 55

5.6.3 Common Fare Structure ............................................................................................................................. 57

5.6.4 Geographical Fare Structure ..................................................................................................................... 58

5.6.5 Time Fare Structure ..................................................................................................................................... 62

5.6.6 Quality Fare Structure................................................................................................................................. 63

5.6.7 Fare Structure Element .............................................................................................................................. 65

5.6.8 Validable & Controllable Elements Validable Element ................................................................... 72

5.7 Access Right Assignment ............................................................................................................................ 76

5.7.1 Principles ......................................................................................................................................................... 76

5.7.2 Fare Product ................................................................................................................................................... 95

5.8 Fare Pricing .................................................................................................................................................. 106

5.8.1 Principles ...................................................................................................................................................... 106

5.8.2 Fare Calculation Parameters ................................................................................................................. 106

5.8.3 Fare Price ...................................................................................................................................................... 107

5.8.4 Price Derivation ......................................................................................................................................... 110

5.8.5 Price Groups ................................................................................................................................................ 111

5.8.6 Fare Table ..................................................................................................................................................... 112

5.9 Sales Description ....................................................................................................................................... 114

5.9.1 Sales Offer Package ................................................................................................................................... 114

5.9.2 Fare Sales Distribution ............................................................................................................................ 116

5.9.3 Type of Travel Document........................................................................................................................ 117

5.9.4 Medium Access Device and Medium Application Instance ......................................................... 119

5.9.5 Example - Sales Descriptions ................................................................................................................. 120

5.10 Customers and Sales Transactions ...................................................................................................... 123

5.10.1 General .......................................................................................................................................................... 123

5.10.2 Sales Transaction – Model & Sub-models ......................................................................................... 123

5.10.3 Fare Contracts ............................................................................................................................................. 123

5.10.4 Retail Consortiums .................................................................................................................................... 128

5.10.5 Sale Transactions ....................................................................................................................................... 130

5.10.6 Fare Contract Events ................................................................................................................................. 136

5.11 Fare Roles ..................................................................................................................................................... 147

5.11.1 Fare Management Roles .......................................................................................................................... 147

5.11.2 Fare Technology Roles ............................................................................................................................. 148

5.11.3 Fare Transport Customer Roles ........................................................................................................... 149

5.11.4 Fare Product Roles specific to Fare Management .......................................................................... 150

5.11.5 Service Organisation Roles that are relevant for Fare Management ...................................... 151

5.11.6 Administrative organisation roles that are specific for Fare Management ......................... 152

5.11.7 Technology provide roles that are involved in Fare Management .......................................... 153

5.11.8 Summary of Fare Roles ............................................................................................................................ 155

5.12 Control and Validation ............................................................................................................................. 157

5.12.1 Control Means ............................................................................................................................................. 157

5.12.2 Elementary Controls ................................................................................................................................. 158

5.12.3 Validation ..................................................................................................................................................... 159

5.12.4 Validation and Control Events .............................................................................................................. 164

5.12.5 Access Right Control Roles ..................................................................................................................... 170

5.12.6 Summary of Events & Entries ................................................................................................................ 171

5.12.7 Other Output ................................................................................................................................................ 175

5.13 Additional Topics ....................................................................................................................................... 175

5.13.1 Fare Version................................................................................................................................................. 175

5.13.2 Information on Fares ................................................................................................................................ 175

5.13.3 Modularisation & Package dependencies ......................................................................................... 176

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SIST EN 12896-5:2019
EN 12896-5:2019 (E)

5.13.4 Explicit Frames............................................................................................................................................ 178

5.13.5 Version Frames ........................................................................................................................................... 178

5.13.6 Fare Frame .................................................................................................................................................... 178

5.13.7 Sales Transaction Frame ......................................................................................................................... 179

Annex A (normative) Data Dictionary ............................................................................................................... 181

A.1 Introduction ................................................................................................................................................. 181

A.2 Data Dictionary — Fare Management ................................................................................................. 181

A.2.1 ACCESS RIGHT IN PRODUCT ................................................................................................................... 181

A.2.2 ACCESS RIGHT PARAMETER ASSIGNMENT ....................................................................................... 181

A.2.3 ACCESSED FARE STRUCTURE ELEMENT ............................................................................................. 182

A.2.4 ACCOUNT AUTO RENEWAL EVENT ....................................................................................................... 182

A.2.5 ACCOUNT AUTO TOP UP EVENT ............................................................................................................ 183

A.2.6 ACCOUNT AWARD REFUND EVENT ...................................................................................................... 183

A.2.7 ACCOUNT PROVIDER ROLE ..................................................................................................................... 184

A.2.8 ACCOUNT SALES EVENT ........................................................................................................................... 184

A.2.9 ACCOUNT DETECT ELIGIBILITY CHANGE EVENT ............................................................................ 184

A.2.10 ACCOUNT DETECT NO CHECK IN EVENT ............................................................................................ 185

A.2.11 ACCOUNT DETECT NO CHECK OUT EVENT ........................................................................................ 185

A.2.12 ACCOUNT DETECT REENTRY EVENT ................................................................................................... 186

A.2.13 ACCOUNT DETECT SUSPICIOUS BEHAVIOUR EVENT ..................................................................... 186

A.2.14 ACCOUNT DETECT TRIP EVENT ............................................................................................................ 187

A.2.15 ACCOUNT PROCESSING EVENT .............................................................................................................. 187

A.2.16 ACCOUNT REVIVE ENTRY ........................................................................................................................ 187

A.2.17 ACCOUNT REVIVE EVENT......................................................................................................................... 188

A.2.18 ACCOUNT SUSPEND ENTRY ..................................................................................................................... 188

A.2.19 ACCOUNT SUSPEND EVENT ..................................................................................................................... 189

A.2.20 ADJUST BALANCE ON CHECK IN ENTRY.............................................................................................. 189

A.2.21 ALLOW ACCOUNT ON SECURITY LIST EVENT ................................................................................... 189

A.2.22 AMOUNT OF PRICE UNIT .......................................................................................................................... 190

A.2.23 BECOMES ELIGIBLE ENTRY ..................................................................................................................... 190

A.2.24 BOOKING DEBIT .......................................................................................................................................... 191

A.2.25 BOOKING POLICY ........................................................................................................................................ 191

A.2.26 BORDER POINT ........................................................................................................................................... 192

A.2.27 CANCELLING ................................................................................................................................................. 192

A.2.28 CAPPED DISCOUNT RIGHT ...................................................................................................................... 192

A.2.29 CAPPING RULE ............................................................................................................................................. 193

A.2.30 CAPPING RULE PRICE ................................................................................................................................ 193

A.2.31 CEASES TO BE ELIGIBLE ENTRY ............................................................................................................ 194

A.2.32 CELL ................................................................................................................................................................. 194

A.2.33 CHARGING MOMENT ................................................................................................................................. 194

A.2.34 CHARGING POLICY ..................................................................................................................................... 195

A.2.35 COMMERCIAL PROFILE ............................................................................................................................. 195

A.2.36 COMMERCIAL PROFILE ELIGIBILITY ................................................................................................... 196

A.2.37 COMPANION PROFILE ............................................................................................................................... 196

A.2.38 COMPANION ROLE ...................................................................................................................................... 196

A.2.39 CONTROL ENTRY ........................................................................................................................................ 197

A.2.40 CONTROL MEANS ........................................................................................................................................ 197

A.2.41 CONTROL PARAMETER ASSIGNMENT ................................................................................................. 197

A.2.42 CONTROL PASSENGER TRIP ENTRY ..................................................................................................... 198

A.2.43 CONTROL PASSENGER TRIP EVENT ..................................................................................................... 198

A.2.44 CONTROL RECORD ..................................................................................................................................... 199

A.2.45 CONTROL TYPE ........................................................................................................................................... 199

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EN 12896-5:2019 (E)

A.2.46 CONTROLLABLE ELEMENT ..................................................................................................................... 199

A.2.47 CONTROLLABLE ELEMENT IN SEQUENCE ......................................................................................... 200

A.2.48 CONTROLLABLE ELEMENT PRICE ........................................................................................................ 200

A.2.49 CONTROLLED ACCESS ............................................................................................................................... 201

A.2.50 CORPORATE PURCHASER ROLE............................................................................................................ 201

A.2.51 CUSTOMER ACCOUNT ............................................................................................................................... 201

A.2.52 CUSTOMER ACCOUNT ENTRY ................................................................................................................ 202

A.2.53 CUSTOMER ACCOUNT EVENT ................................................................................................................ 202

A.2.54 CUSTOMER ACCOUNT SECURITY LISTING ......................................................................................... 203

A.2.55 CUSTOMER BOOKING CANCELLATION ENTRY ................................................................................ 203

A.2.56 CUSTOMER BOOKING ENTRY ................................................................................................................. 203

A.2.57 CUSTOMER BOOKING EVENT ................................................................................................................. 204

A.2.58 CUSTOMER COLLECT EVENT .................................................................................................................. 204

A.2.59 CUSTOMER DEREGISTER EVENT .......................................................................................................... 205

A.2.60 CUSTOMER DEREGISTRATION ENTRY ............................................................................................... 205

A.2.61 CUSTOMER ELIGIBILITY .......................................................................................................................... 205

A.2.62 CUSTOMER EXCHANGE EVENT .............................................................................................................. 206

A.2.63 CUSTOMER FULFILMENT EVENT .......................................................................................................... 206

A.2.64 CUSTOMER MEDIA APPLICATION RESTORE EVENT ...................................................................... 206

A.2.65 CUSTOMER MEDIA INSTALL EVENT .................................................................................................... 207

A.2.66 CUSTOMER MEDIA RESTORE EVENT................................................................................................... 207

A.2.67 CUSTOMER MEDIA REGISTRATION ENTRY ...................................................................................... 208

A.2.68 CUSTOMER MODIFY PROFILE EVENT ................................................................................................. 208

A.2.69 CUSTOMER PAYMENT MEANS ............................................................................................................... 208

A.2.70 CUSTOMER PRODUCT ACTIVATION EVENT...................................................................................... 209

A.2.71 CUSTOMER PRODUCT PURCHASE ENTRY ......................................................................................... 209

...

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