CEN ISO/IEC TR 25060:2017
(Main)Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: General framework for usability-related information (ISO/IEC TR 25060:2010)
Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: General framework for usability-related information (ISO/IEC TR 25060:2010)
ISO/IEC TR 25060:2010 describes a potential family of International Standards, named the Common Industry Formats (CIF), that document the specification and evaluation of the usability of interactive systems. It provides a general overview of the CIF framework and contents, definitions, and the relationship of the framework elements. The intended users of the framework are identified, as well as the situations in which the framework may be applied. The assumptions and constraints of the framework are also enumerated.
The framework content includes the following:
consistent terminology and classification of specification, evaluation and reporting;
a definition of the type and scope of formats and the high-level structure to be used for documenting required information and the results of evaluation.
ISO/IEC TR 25060:2010 is applicable to software and hardware products used for predefined tasks. The information items are intended to be used as part of system-level documentation resulting from development processes such as those in ISO 9241-210, and ISO/IEC JTC 1/SC 7 process standards.
ISO/IEC TR 25060:2010 focuses on documenting those elements needed for design and development of usable systems, rather than prescribing a specific process. It is intended to be used in conjunction with existing International Standards, including ISO 9241, ISO 20282, ISO/IEC 9126 and the SQuaRE series (ISO/IEC 25000 to ISO/IEC 25099).
ISO/IEC TR 25060:2010 does not prescribe any kind of method, life cycle or process.
Ingénierie des systèmes et du logiciel - Exigences de qualité et évaluation des systèmes et du logiciel (SQuaRE) - Format industriel commun (CIF) pour l'utilisabilité: Cadre général pour les informations relatives à l'utilisabilité (ISO/IEC TR 25060:2010)
Sistemi in programska oprema - Zahteve za kakovost in vrednotenje sistemov in programske opreme (SQuaRE) - Skupni industrijski format (CIF) za uporabnost: Splošni okvir za podatke, povezane z uporabnostjo (ISO/IEC TR 25060:2010)
ISO/IEC TR 25060:2010 opisuje potencialno skupino mednarodnih standardov, imenovano CIF (skupni industrijski format), ki zajema specifikacijo in vrednotenje uporabnosti interaktivnih sistemov. Podaja splošen pregled ogrodij in vsebin CIF, definicij in razmerja elementov ogrodja. Določeni so predvideni uporabniki ogrodja in pogoji za morebitno uporabo ogrodja. Poleg tega so naštete predpostavke in omejitve ogrodja.
Vsebina ogrodja vključuje naslednje elemente:
– dosledna terminologija in klasifikacija specifikacije, vrednotenja in poročanja;
– določitev vrste in obsega formatov ter strukturo visoke ravni za uporabo pri dokumentiranju zahtevanih informacij in rezultatov vrednotenja.
ISO/IEC TR 25060:2010 se uporablja za proizvode programske in strojne opreme, ki se uporabljajo za vnaprej določena opravila. Informacijske postavke so namenjene za uporabo kot del dokumentacije na ravni sistema na podlagi razvojnih postopkov, kot so opisani v standardih ISO 9241-210 in ISO/IEC JTC 1/SC 7.
ISO/IEC TR 25060:2010 se osredotoča na dokumentiranje elementov, potrebnih za načrtovanje in razvoj uporabnih sistemov, namesto na predpisovanje posebnega postopka. Namenjen je za uporabo v povezavi z obstoječimi mednarodnimi standardi, vključno s standardi ISO 9241, ISO 20282, ISO/IEC 9126 in skupino standardov SQuaRE (od ISO/IEC 25000 do ISO/IEC 25099).
ISO/IEC TR 25060:2010 ne predpisuje nobene metode, življenjskega cikla ali postopka.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2017
Sistemi in programska oprema - Zahteve za kakovost in vrednotenje sistemov in
programske opreme (SQuaRE) - Skupni industrijski format (CIF) za uporabnost:
Splošni okvir za podatke, povezane z uporabnostjo (ISO/IEC TR 25060:2010)
Systems and software engineering - Systems and software product Quality
Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability:
General framework for usability-related information (ISO/IEC TR 25060:2010)
Ingénierie des systèmes et du logiciel - Exigences de qualité et évaluation des systèmes
et du logiciel (SQuaRE) - Format industriel commun (CIF) pour l'utilisabilité: Cadre
général pour les informations relatives à l'utilisabilité (ISO/IEC TR 25060:2010)
Ta slovenski standard je istoveten z: CEN ISO/IEC TR 25060:2017
ICS:
35.080 Programska oprema Software
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
CEN ISO/IEC TR 25060
TECHNICAL REPORT
RAPPORT TECHNIQUE
April 2017
TECHNISCHER BERICHT
ICS 35.080
English Version
Systems and software engineering - Systems and software
product Quality Requirements and Evaluation (SQuaRE) -
Common Industry Format (CIF) for usability: General
framework for usability-related information (ISO/IEC TR
25060:2010)
Ingénierie des systèmes et du logiciel - Exigences de
qualité et évaluation des systèmes et du logiciel
(SQuaRE) - Format industriel commun (CIF) pour
l'utilisabilité: Cadre général pour les informations
relatives à l'utilisabilité (ISO/IEC TR 25060:2010)
This Technical Report was approved by CEN on 3 April 2017. It has been drawn up by the Technical Committee CEN/TC 122.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2017 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN ISO/IEC TR 25060:2017 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
The text of ISO/IEC TR 25060:2010 has been prepared by Technical Committee ISO/IEC JTC 1
“Information technology” of the International Organization for Standardization (ISO) and the
International Electrotechnical Commission (IEC) and has been taken over as CEN ISO/IEC
TR 25060:2017 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by
DIN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
Endorsement notice
The text of ISO/IEC TR 25060:2010 has been approved by CEN as CEN ISO/IEC TR 25060:2017 without
any modification.
TECHNICAL ISO/IEC
REPORT TR
First edition
2010-07-15
Systems and software engineering —
Systems and software product Quality
Requirements and Evaluation
(SQuaRE) — Common Industry Format
(CIF) for usability: General framework for
usability-related information
Ingénierie des systèmes et du logiciel — Exigences de qualité et
évaluation des systèmes et du logiciel (SQuaRE) — Format industriel
commun (CIF) pour l'utilisabilité: Cadre général pour les informations
relatives à l'utilisabilité
Reference number
ISO/IEC TR 25060:2010(E)
©
ISO/IEC 2010
ISO/IEC TR 25060:2010(E)
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ii © ISO/IEC 2010 – All rights reserved
ISO/IEC TR 25060:2010(E)
Contents Page
Foreword .iv
Introduction.v
1 Scope.1
2 Terms and definitions .1
3 A general framework for usability-related information .5
3.1 Intended users and uses of usability-related information items.5
3.2 Situations in which the information items apply .6
3.3 Process independence .7
3.4 Relationship to human-centred design (HCD) as described in ISO 9241-210.7
3.5 Iteration and support for exploration .8
4 Usability-related information items .8
4.1 General .8
4.2 Context of use description .8
4.3 User needs report.9
4.4 User requirements specification.9
4.5 User interaction specification .10
4.6 User interface specification .11
4.7 Evaluation report .11
4.8 Field data report .12
Annex A (informative) Intended users and uses of the usability-related information items .13
Bibliography.21
© ISO/IEC 2010 – All rights reserved iii
ISO/IEC TR 25060:2010(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information
technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of the joint technical committee is to prepare International Standards. Draft International
Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as
an International Standard requires approval by at least 75 % of the national bodies casting a vote.
In exceptional circumstances, the joint technical committee may propose the publication of a Technical Report
of one of the following types:
⎯ type 1, when the required support cannot be obtained for the publication of an International Standard,
despite repeated efforts;
⎯ type 2, when the subject is still under technical development or where for any other reason there is the
future but not immediate possibility of an agreement on an International Standard;
⎯ type 3, when the joint technical committee has collected data of a different kind from that which is
normally published as an International Standard (“state of the art”, for example).
Technical Reports of types 1 and 2 are subject to review within three years of publication, to decide whether
they can be transformed into International Standards. Technical Reports of type 3 do not necessarily have to
be reviewed until the data they provide are considered to be no longer valid or useful.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
ISO/IEC TR 25060, which is a Technical Report of type 3, was prepared by Joint Technical Committee
ISO/IEC JTC 1, Information technology, Subcommittee SC 7, Software and systems engineering.
iv © ISO/IEC 2010 – All rights reserved
ISO/IEC TR 25060:2010(E)
Introduction
The purpose of this Technical Report is to define a framework and consistent terminology for the specification
and evaluation of the usability of an interactive system. Specifying and evaluating usability will assist those
developing and acquiring interactive systems. It describes a framework that defines a set of information items
as part of a human-centred approach to the design of an interactive system. The framework is intended to
assist in documenting and communicating usability-related information through the system development
life cycle.
1)
The human-centred design approach of ISO 9241-210 is well established and focuses specifically on making
systems usable. Usability can be achieved by applying human-centred design and testing throughout the
life cycle. In order to enable a human-centred design approach to be adopted, it is important that all the
relevant usability information items are identified and documented. This identification and documentation
enables the usability of a system to be designed and tested.
This framework forms the basis for a family of International Standards that will provide a Common Industry
Format (CIF) for specific information items to be used as part of a human-centred approach to design of
interactive systems. ISO/IEC 25062, which standardizes the types of information that are documented when
providing a detailed report of the results of measuring effectiveness, efficiency and satisfaction, is the first
specific International Standard in this family.
The CIF for usability family is part of the SQuaRE series of International Standards (ISO/IEC 25000 to
ISO/IEC 25099) on software product quality requirements and evaluation. The scope of the CIF family covers
systems rather than just software, so is broader than that of the current SQuaRE series. The CIF family of
International Standards uses definitions (reproduced in Clause 2) that are consistent with ISO 9241 , as this is
the terminology that is normally used for this subject matter. In some cases these definitions differ from those
in ISO/IEC 25000.
To ensure that these information items can be used within the broadest range of process models and can be
used in combination with other information items, the descriptions are given in the format defined in
ISO/IEC 15289 and ISO/IEC TR 15504-6.
The information items for documenting usability-related information can be integrated in any process models.
For the purpose of establishing process models, ISO/IEC TR 24774 and ISO/IEC 15504-2 specify the format
and conformance require
...
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