35.180 - IT Terminal and other peripheral equipment
ICS 35.180 Details
IT Terminal and other peripheral equipment
Terminals. Sonstige Peripheriegerate
Terminaux et autres équipements périphériques des technologies de l'information
Terminalska in druga periferna oprema IT
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This document specifies requirements and provides recommendations for the selection, usage and dependencies of visual user-interface elements and their application. This document is concerned with visual software components of interactive systems to make human-system interaction usable. This document is applicable regardless of a fixed, portable or mobile interactive system, or cross-device use. It does not provide detailed coverage of the methods and techniques required for design of visual user-interface elements. This document does not address implementation (e.g. graphical design of elements) and interaction details for specific input methods or technologies. It does not cover decorative user-interface elements that are intended to address solely aesthetic (hedonic) qualities in the user interface e.g. background images.
- Standard67 pagesEnglish languagesale 15% off
- Standard71 pagesFrench languagesale 15% off
Within the general scope described in ISO/IEC 9995-1, this document specifies symbols and methods to distinguish graphic characters which share the same glyph or are represented by similar glyphs on keyboards (including virtual keyboards) and in documentation. Each of these symbols is intended to be considered as universal and non-language related equivalent of names for the function they represent.
- Standard11 pagesEnglish languagesale 15% off
Within the general scope described in ISO/IEC 9995-1, this document specifies the numeric section of a keyboard and the division of that section into zones. It specifies the arrangement, the number and the location of the keys in the numeric zone ZN0 and in the function zone ZN1 of the numeric section, as well as the allocation of functions to the keys. The numeric zone ZN0 is to be used in keyboards for applications such as text and data processing, general office environment, banking, point of sales (POS), telematic services, telephony apparatus, home electronic systems, numerical control of machinery and equipment, input of personal identification number (PIN), etc. The function zone ZN1 is to be used in keyboards for applications such as data entry, text and data processing, general office environment, etc. NOTE Certain of these applications are under the responsibility of the ITU-T.
- Standard9 pagesEnglish languagesale 15% off
This document establishes ergonomic design principles for interactive systems related to the software-controlled presentation of information by user interfaces. It applies to the three main modalities (visual, auditory, tactile or haptic) typically used in information and communication technology (ICT). These principles apply to the perception and understanding of presented information. These principles are applicable in the analysis, design and evaluation of interactive systems. This document also provides recommendations corresponding to the principles. The recommendations for each of the principles are not exhaustive and are not necessarily independent from one another.
While this document is applicable to all types of interactive systems, it does not cover the specifics of particular application domains which require context-specific recommendations. This document also applies to outputs from interactive systems (such as printed documents and document exports in common computer formats, e.g. pdf, text and tabular formats).
- Standard26 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the concept of visual positioning system (VPS) in the context of mixed and augmented reality (MAR) and describes a reference model for it in terms of the essential system components and information constructs.
- Technical report12 pagesEnglish languagesale 15% off
This document provides background information and a validated methodology for optical reflection measurements for flat direct view electronic displays. This document includes calculation methods for using measured reflection coefficients to predict display performance in specific indoor and outdoor ambient illumination conditions. This document demonstrates optical measurements of electrophoretic displays (EPDs), as a reflective electronic visual display technology; many methods are also applicable to other appropriate reflective and emissive displays. This document does not include a methodology for ergonomics evaluation.
- Technical report91 pagesEnglish languagesale 15% off
This document establishes ergonomic design principles for interactive systems related to the software-controlled presentation of information by user interfaces. It applies to the three main modalities (visual, auditory, tactile or haptic) typically used in information and communication technology (ICT). These principles apply to the perception and understanding of presented information. These principles are applicable in the analysis, design and evaluation of interactive systems. This document also provides recommendations corresponding to the principles. The recommendations for each of the principles are not exhaustive and are not necessarily independent from one another.
While this document is applicable to all types of interactive systems, it does not cover the specifics of particular application domains which require context-specific recommendations. This document also applies to outputs from interactive systems (such as printed documents and document exports in common computer formats, e.g. pdf, text and tabular formats).
- Standard26 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes ergonomic design principles for interactive systems related to the software-controlled presentation of information by user interfaces. It applies to the three main modalities (visual, auditory, tactile or haptic) typically used in information and communication technology (ICT). These principles apply to the perception and understanding of presented information. These principles are applicable in the analysis, design and evaluation of interactive systems. This document also provides recommendations corresponding to the principles. The recommendations for each of the principles are not exhaustive and are not necessarily independent from one another. While this document is applicable to all types of interactive systems, it does not cover the specifics of particular application domains which require context-specific recommendations. This document also applies to outputs from interactive systems (such as printed documents and document exports in common computer formats, e.g. pdf, text and tabular formats).
- Standard18 pagesEnglish languagesale 15% off
- Standard20 pagesFrench languagesale 15% off
This document specifies ergonomic guiding principles which apply to the user requirements, design and procurement of workstation equipment for using interactive systems with visual displays.
In particular, the general principles and requirements specified in this document apply to the standards specifying technical design of furniture and equipment constituting the workplace. They are intended for use by product and workstation designers and implementers.
- Standard35 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and recommendations for tactile/haptic hardware and software interactions. It provides guidance on the design and selection of hardware, software and combinations of hardware and software interactions, including:
— the design or use of tactile/haptic inputs, outputs and/or combinations of inputs and outputs, with general guidance on their design or use as well as on designing or using combinations of tactile and haptic interactions for use in combination with other modalities or as the exclusive mode of interaction;
— the tactile/haptic encoding of information, including textual data, graphical data and controls;
— the design of tactile/haptic objects;
— the layout of tactile/haptic space;
— interaction techniques.
The recommendations given in this document are applicable to a variety of tactile/haptic devices, representing the real world or virtual or mixed realities (e.g. exoskeletons, wearables, force feedback devices, touchables, tangibles) and stimulation types (e.g. acoustic radiation pressure, electrical muscle stimulation) and they can also be found in virtual and augmented environments.
This document provides general information about how various forms of tactile/haptic interaction can be applied to various user tasks.
This document does not include guidance on the role of walking in virtual or mixed realities for tactile/haptic interaction.
NOTE It is recognized that some interactive scenarios can be constrained by the limitation that a real workspace is to be modelled in a virtual environment. Objects can be in suboptimal positions or conditions for tactile/haptic interaction by virtue of the situation being modelled.
- Standard36 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and recommendations for tactile/haptic hardware and software interactions. It provides guidance on the design and selection of hardware, software and combinations of hardware and software interactions, including:
— the design or use of tactile/haptic inputs, outputs and/or combinations of inputs and outputs, with general guidance on their design or use as well as on designing or using combinations of tactile and haptic interactions for use in combination with other modalities or as the exclusive mode of interaction;
— the tactile/haptic encoding of information, including textual data, graphical data and controls;
— the design of tactile/haptic objects;
— the layout of tactile/haptic space;
— interaction techniques.
The recommendations given in this document are applicable to a variety of tactile/haptic devices, representing the real world or virtual or mixed realities (e.g. exoskeletons, wearables, force feedback devices, touchables, tangibles) and stimulation types (e.g. acoustic radiation pressure, electrical muscle stimulation) and they can also be found in virtual and augmented environments.
This document provides general information about how various forms of tactile/haptic interaction can be applied to various user tasks.
This document does not include guidance on the role of walking in virtual or mixed realities for tactile/haptic interaction.
NOTE It is recognized that some interactive scenarios can be constrained by the limitation that a real workspace is to be modelled in a virtual environment. Objects can be in suboptimal positions or conditions for tactile/haptic interaction by virtue of the situation being modelled.
- Standard36 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and recommendations for tactile/haptic hardware and software interactions. It provides guidance on the design and selection of hardware, software and combinations of hardware and software interactions, including: — the design or use of tactile/haptic inputs, outputs and/or combinations of inputs and outputs, with general guidance on their design or use as well as on designing or using combinations of tactile and haptic interactions for use in combination with other modalities or as the exclusive mode of interaction; — the tactile/haptic encoding of information, including textual data, graphical data and controls; — the design of tactile/haptic objects; — the layout of tactile/haptic space; — interaction techniques. The recommendations given in this document are applicable to a variety of tactile/haptic devices, representing the real world or virtual or mixed realities (e.g. exoskeletons, wearables, force feedback devices, touchables, tangibles) and stimulation types (e.g. acoustic radiation pressure, electrical muscle stimulation) and they can also be found in virtual and augmented environments. This document provides general information about how various forms of tactile/haptic interaction can be applied to various user tasks. This document does not include guidance on the role of walking in virtual or mixed realities for tactile/haptic interaction. NOTE It is recognized that some interactive scenarios can be constrained by the limitation that a real workspace is to be modelled in a virtual environment. Objects can be in suboptimal positions or conditions for tactile/haptic interaction by virtue of the situation being modelled.
- Standard26 pagesEnglish languagesale 15% off
- Standard28 pagesFrench languagesale 15% off
This document provides a framework, requirements and recommendations for evaluating the usability of a natural user interface (NUI) for systems, products or services. Measuring and reporting the usability of the NUI are also described. The usability evaluation focuses on the efficiency, effectiveness and satisfaction of the NUI. This document can also be applied to the usability evaluation of other user interfaces (UIs) for emerging technologies.
- Standard13 pagesEnglish languagesale 15% off
This document specifies ergonomic guiding principles which apply to the user requirements, design and procurement of workstation equipment for using interactive systems with visual displays.
In particular, the general principles and requirements specified in this document apply to the standards specifying technical design of furniture and equipment constituting the workplace. They are intended for use by product and workstation designers and implementers.
- Standard35 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies ergonomic guiding principles which apply to the user requirements, design and procurement of workstation equipment for using interactive systems with visual displays. In particular, the general principles and requirements specified in this document apply to the standards specifying technical design of furniture and equipment constituting the workplace. They are intended for use by product and workstation designers and implementers.
- Standard27 pagesEnglish languagesale 15% off
- Standard29 pagesFrench languagesale 15% off
This document provides an overview of ISO 9241 software ergonomic standards in the form of executive summaries of these standards, in particular the parts in the ISO 9241-1XX family of documents. In addition, it provides executive summaries for ISO 9241-11, ISO 9241-210 and ISO 9241-220, which have specific relevance to the design of software-based interactive systems.
This document is intended for the following types of users:
— managers, who are involved in planning and managing product, system and/or service development projects, who are to be informed on the human-centred design approach and on guidance on software ergonomics;
— developers, who will apply the guidance in these documents during the development process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
— user interface design roles (including interaction designers, information architects, user interface designers, visual designers and content creators), who will apply the guidance in these documents during the creation and design process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
— user researchers, who are responsible for identifying user needs and inform context of use of a product, system or service;
— evaluators, who are responsible for ensuring that products, systems or services meet the recommendations contained in these documents;
— buyers, who will reference these documents in contracts during product procurement;
— designers of user interface development tools and style guides to be used by user interface designers and developers.
While the documents are applicable to all types of interactive systems, they do not cover the specifics of every context of use, such as safety critical systems and collaborative work.
- Technical report32 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance on the design, selection and optimization of non-contacting hand and arm gestures for human-computer interaction. It addresses the assessment of usability and fatigue associated with different gesture set designs and provides recommendations for approaches to evaluating the design and selection of gestures. This document also provides guidance on the documentation of the process for selecting gesture sets.
This document applies to gestures expressed by humans. It does not consider the technology for detecting gestures or the system response when interpreting a gesture. Non-contacting hand gestures can be used for input in a variety of settings, including the workplace or in public settings and when using fixed screens, mobile, virtual reality, augmented reality or mixed-mode reality devices.
Some limitations of this document are:
— The scope is limited to non-contacting gestures and does not include other forms of inputs. For example, combining gesture with speech, gaze or head position can reduce input error, but these combinations are not considered here.
— The scope is limited to non-contacting arm, hand and finger gestures, either unilateral (one-handed) or bilateral (two-handed).
— The scope assumes that all technological constraints are surmountable. Therefore, there is no consideration of technological limitations with interpreting ultra-rapid gestures, gestures performed by people of different skin tones or wearing different colours or patterns of clothing.
— The scope is limited to UI-based command-and-control human computer interaction (HCI) tasks and does not include gaming scenarios, although the traversal of in-game menus and navigation of UI elements is within scope.
— The scope does not include HCI tasks for which an obviously more optimal input method exists. For example, speech input is superior for inputting text than gesture input.
— The scope includes virtual reality (VR), augmented reality (AR) and mixed reality (MR) and the use of head-mounted displays (HMDs).
— The scope does not include the discoverability of gestures but does include the learnability and memorability of gestures. It is assumed that product documentation and tutorials will adequately educate end users about which gestures are possible. Therefore, assessing gesture discoverability is not a primary goal of the recommendations in this document.
- Technical specification20 pagesEnglish languagesale 10% offe-Library read for1 day
- Technical specification20 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the process references model (PRM) for human-centred design (HCD) according to ISO 9241-220, as well as the process assessment model (PAM) for assessing these processes, based on ISO/IEC 33020 and in accordance with the requirements of ISO/IEC 33004. This HCD PAM contains a set of indicators to be considered while interpreting the intent of the HCD PRM defined in ISO 9241-220. These indicators can also be applied when implementing a process improvement programme post an assessment. NOTE 1 The PRM in this document focuses on assessing HCD processes rather than system life cycle, for example as in ISO/IEC/IEEE 15288, or software life cycle, as in ISO/IEC/IEEE 12207. NOTE 2 If processes beyond the scope of ISO 9241-220 are required, appropriate processes from other PRMs, such as ISO/IEC/IEEE 12207, ISO/IEC/IEEE 15288 or ISO/TS 18152, can be added based on the business needs of the organization. The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer-based interactive systems. NOTE 3 HCD concentrates on the human-centred aspects of design and not on other aspects of design, such as mechanical construction, programming or the basic design of services. The process descriptions in this document provide the basis for a rigorous assessment of an enterprise’s capability to carry out human-centred processes in conformity with the ISO/IEC 33004 and ISO/IEC 33020. This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations. NOTE 4 The scope of application of the PAM is the same as that of the PRM, which is described in ISO 9241-220:2019, Clause 1.
- Standard102 pagesEnglish languagesale 15% off
This document provides an overview of ISO 9241 software ergonomic standards in the form of executive summaries of these standards, in particular the parts in the ISO 9241-1XX family of documents. In addition, it provides executive summaries for ISO 9241-11, ISO 9241-210 and ISO 9241-220, which have specific relevance to the design of software-based interactive systems.
This document is intended for the following types of users:
— managers, who are involved in planning and managing product, system and/or service development projects, who are to be informed on the human-centred design approach and on guidance on software ergonomics;
— developers, who will apply the guidance in these documents during the development process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
— user interface design roles (including interaction designers, information architects, user interface designers, visual designers and content creators), who will apply the guidance in these documents during the creation and design process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
— user researchers, who are responsible for identifying user needs and inform context of use of a product, system or service;
— evaluators, who are responsible for ensuring that products, systems or services meet the recommendations contained in these documents;
— buyers, who will reference these documents in contracts during product procurement;
— designers of user interface development tools and style guides to be used by user interface designers and developers.
While the documents are applicable to all types of interactive systems, they do not cover the specifics of every context of use, such as safety critical systems and collaborative work.
- Technical report32 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides information relating to the specification of liquid crystal display (LCD) screens at visual display workstations in indoor locations, in accordance with ISO 9241-307:2008, 5.2. The information is limited to LCD screens, since these are typically used at workstations.
The information is intended to support managerial decision makers (e.g. procurement operators, companies’ safety committees, occupational safety and health professionals) who are responsible for the acquisition of visual displays.
- Technical report22 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance on the design, selection and optimization of non-contacting hand and arm gestures for human-computer interaction. It addresses the assessment of usability and fatigue associated with different gesture set designs and provides recommendations for approaches to evaluating the design and selection of gestures. This document also provides guidance on the documentation of the process for selecting gesture sets.
This document applies to gestures expressed by humans. It does not consider the technology for detecting gestures or the system response when interpreting a gesture. Non-contacting hand gestures can be used for input in a variety of settings, including the workplace or in public settings and when using fixed screens, mobile, virtual reality, augmented reality or mixed-mode reality devices.
Some limitations of this document are:
— The scope is limited to non-contacting gestures and does not include other forms of inputs. For example, combining gesture with speech, gaze or head position can reduce input error, but these combinations are not considered here.
— The scope is limited to non-contacting arm, hand and finger gestures, either unilateral (one-handed) or bilateral (two-handed).
— The scope assumes that all technological constraints are surmountable. Therefore, there is no consideration of technological limitations with interpreting ultra-rapid gestures, gestures performed by people of different skin tones or wearing different colours or patterns of clothing.
— The scope is limited to UI-based command-and-control human computer interaction (HCI) tasks and does not include gaming scenarios, although the traversal of in-game menus and navigation of UI elements is within scope.
— The scope does not include HCI tasks for which an obviously more optimal input method exists. For example, speech input is superior for inputting text than gesture input.
— The scope includes virtual reality (VR), augmented reality (AR) and mixed reality (MR) and the use of head-mounted displays (HMDs).
— The scope does not include the discoverability of gestures but does include the learnability and memorability of gestures. It is assumed that product documentation and tutorials will adequately educate end users about which gestures are possible. Therefore, assessing gesture discoverability is not a primary goal of the recommendations in this document.
- Technical specification20 pagesEnglish languagesale 10% offe-Library read for1 day
- Technical specification20 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides an overview of ISO 9241 software ergonomic standards in the form of executive summaries of these standards, in particular the parts in the ISO 9241-1XX family of documents. In addition, it provides executive summaries for ISO 9241-11, ISO 9241-210 and ISO 9241-220, which have specific relevance to the design of software-based interactive systems. This document is intended for the following types of users: — managers, who are involved in planning and managing product, system and/or service development projects, who are to be informed on the human-centred design approach and on guidance on software ergonomics; — developers, who will apply the guidance in these documents during the development process (either directly, based on training, or by using tools and style guides which incorporate the guidance); — user interface design roles (including interaction designers, information architects, user interface designers, visual designers and content creators), who will apply the guidance in these documents during the creation and design process (either directly, based on training, or by using tools and style guides which incorporate the guidance); — user researchers, who are responsible for identifying user needs and inform context of use of a product, system or service; — evaluators, who are responsible for ensuring that products, systems or services meet the recommendations contained in these documents; — buyers, who will reference these documents in contracts during product procurement; — designers of user interface development tools and style guides to be used by user interface designers and developers. While the documents are applicable to all types of interactive systems, they do not cover the specifics of every context of use, such as safety critical systems and collaborative work.
- Technical report24 pagesEnglish languagesale 15% off
- Technical report26 pagesFrench languagesale 15% off
This document specifies the design and specification of on-screen keyboards (keyboards that are displayed on a screen) with direct touch interface, including those with some audio feedback. This document specifies keyboard layouts designed for on-screen keyboards with direct touch interface and ways for interaction with them. It is not applicable to virtual keyboards that are not displayed on a screen, and on-screen keyboards that do not provide a direct touchscreen interface such as on-screen keyboards relying on an accessory unit like a trackpad or a remote control for interactions with the user. It is not applicable to physical keyboards that use real or adaptable keys, which can be customized to user needs, for example, with LCD display.
- Standard28 pagesEnglish languagesale 15% off
This document provides information relating to the specification of liquid crystal display (LCD) screens at visual display workstations in indoor locations, in accordance with ISO 9241-307:2008, 5.2. The information is limited to LCD screens, since these are typically used at workstations.
The information is intended to support managerial decision makers (e.g. procurement operators, companies’ safety committees, occupational safety and health professionals) who are responsible for the acquisition of visual displays.
- Technical report22 pagesEnglish languagesale 10% offe-Library read for1 day
IEC 63207:2022 specifies measurement methods for optical performance (luminance) and blue light characteristics (BLCs) of visual display terminals (VDTs), excluding displays for outdoor use only.
- Standard16 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides both general and specific ergonomic requirements and recommendations for accessible tactile/haptic interactive systems, including accessible tactile/haptic interactions.
This document provides guidance for increasing the accessibility of interactive systems making use of tactile/haptic input/output modalities such as gestures, vibration, and force feedback. The guidance provided also supports alternative input modalities and the use of different output representations.
This document provides guidance for tactile/haptic interactions that is applicable to a variety of interactive systems, including assistive technologies (AT).
- Standard30 pagesEnglish languagesale 10% offe-Library read for1 day
ISO 9241-940:2017
- describes the types of methods that can be used for the evaluation of haptic devices and of systems that include haptic devices,
- specifies a procedure for the evaluation of haptic interactions by a usability walkthrough or usability test (see Annex J), and
- provides guidance on the types of methods that are appropriate for the evaluation of specific attributes of haptic systems, cross-referenced to the guidance in the relevant clauses of other International Standards (see Annexes A, B, C, D, E, F and G).
It applies to the following types of interaction:
- augmented reality - information overlaid on a real scene, e.g. vibrating belt indicating distance;
- gesture control of a device or a virtual scenario;
- unidirectional interaction such as a vibrating phone or a vibrating belt;
- virtual environment - virtual space with which a user can interact with the aid of a haptic device.
ISO 9241-940:2017 applies to the following types of devices:
- gesture sensor, e.g. video that discerns 3D hand movements, touch screens that sense 2D touches;
- kinaesthetic haptic device, e.g. desktop haptic interface;
- tactile display, e.g. vibrating phone.
ISO 9241-940:2017 is not applicable to standard input devices such as keyboards, mice or track balls.
NOTE ISO 9241‑400 covers standard input devices, and ISO 9241‑411 applies to the evaluation of input devices such as keyboards and mice.
ISO 9241-940:2017 can be used to identify the types of methods and measures for
- establishing benchmarks,
- establishing requirements for haptic interaction,
- identifying problems with haptic interaction (formative evaluation), and
- use of the criteria to establish whether a haptic system meets requirements (summative evaluation).
- Standard110 pagesEnglish languagesale 10% offe-Library read for1 day
IEC 63207:2022 specifies measurement methods for optical performance (luminance) and blue light characteristics (BLCs) of visual display terminals (VDTs), excluding displays for outdoor use only.
- Standard28 pagesEnglish and French languagesale 15% off
This document specifies a method for measuring single photo printing time of digital photo printing devices on a wide range of print technologies. This document is applicable to digital photo printing devices that can produce photo prints on either 2” × 3” (51 mm × 76 mm), L (89 mm × 127 mm), 4” × 6” (102 mm × 152 mm), A6 (105 mm × 148 mm), A4 (210 mm × 297 mm), 8,5” × 11” (215,9 mm × 279,4 mm), 11” × 17” (279,4 mm × 431,8 mm), A3 (297 mm × 420 mm) or A3+ size sheets. Devices can be connected to either the computer system, media card or mobile devices. This document includes test setup procedure, test runtime procedure and reporting requirements for the digital single photo printing time measurements. Instant photoprint systems, which do not complete image formation at the time of paper ejection from device, are out of the scope of this document.
- Standard17 pagesEnglish languagesale 15% off
This document provides:
a) an introduction to the importance of accessibility to human-system interaction;
b) a discussion of the relationship of principles within the ISO 9241 series and accessibility;
c) descriptions of activities related to the processes in ISO 9241-210 that focus on accessibility;
d) references to standards relevant to the accessibility of interactive systems.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
ISO 9241-940:2017
- describes the types of methods that can be used for the evaluation of haptic devices and of systems that include haptic devices,
- specifies a procedure for the evaluation of haptic interactions by a usability walkthrough or usability test (see Annex J), and
- provides guidance on the types of methods that are appropriate for the evaluation of specific attributes of haptic systems, cross-referenced to the guidance in the relevant clauses of other International Standards (see Annexes A, B, C, D, E, F and G).
It applies to the following types of interaction:
- augmented reality - information overlaid on a real scene, e.g. vibrating belt indicating distance;
- gesture control of a device or a virtual scenario;
- unidirectional interaction such as a vibrating phone or a vibrating belt;
- virtual environment - virtual space with which a user can interact with the aid of a haptic device.
ISO 9241-940:2017 applies to the following types of devices:
- gesture sensor, e.g. video that discerns 3D hand movements, touch screens that sense 2D touches;
- kinaesthetic haptic device, e.g. desktop haptic interface;
- tactile display, e.g. vibrating phone.
ISO 9241-940:2017 is not applicable to standard input devices such as keyboards, mice or track balls.
NOTE ISO 9241‑400 covers standard input devices, and ISO 9241‑411 applies to the evaluation of input devices such as keyboards and mice.
ISO 9241-940:2017 can be used to identify the types of methods and measures for
- establishing benchmarks,
- establishing requirements for haptic interaction,
- identifying problems with haptic interaction (formative evaluation), and
- use of the criteria to establish whether a haptic system meets requirements (summative evaluation).
- Standard110 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides both general and specific ergonomic requirements and recommendations for accessible tactile/haptic interactive systems, including accessible tactile/haptic interactions.
This document provides guidance for increasing the accessibility of interactive systems making use of tactile/haptic input/output modalities such as gestures, vibration, and force feedback. The guidance provided also supports alternative input modalities and the use of different output representations.
This document provides guidance for tactile/haptic interactions that is applicable to a variety of interactive systems, including assistive technologies (AT).
- Standard30 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance for the auditory presentation of information controlled by software, irrespective of the device. It includes specific properties such as the syntactic or semantic aspects of information, e.g. coding techniques, and gives provisions for the organization of information taking account of human perception and memory capabilities.
This document does not address the hardware issues of the transmission and the production of auditory information.
NOTE 1 Volume is dependent on hardware and thus cannot always be absolutely controlled by software. Environmental conditions can also affect the ability for sounds to be perceived, which can be beyond the ability of the software to take into account.
This document does not apply to auditory alarms, warnings or other safety-related uses of auditory information.
NOTE 2 Safety-related uses of auditory presentation of information are covered in various domain specific standards, such as ISO 7731:2003 which deals with auditory danger signals for public and work areas, and IEC 60601-1-8:2006 which provides very specific requirements for auditory alarms for medical devices.
While this document applies to the presentation of all non-safety-related information, it does not include application domain specific guidance (e.g., audio instructions for consumer products).
This document can be utilized throughout the design process (e.g. as specification and guidance for designers during design or as a basis for heuristic evaluation). Its provisions for the presentation of information depend on the auditory design approach, the task, the user, the environment and the single or multiple technologies that can be used for presenting the information. Consequently, this document cannot be applied without knowledge of the context of use. It is not intended to be used as a prescriptive set of rules to be applied in its entirety but rather assumes that the designer has proper information available concerning task and user requirements and understands the use of available technology.
This document does not address visual or tactile/haptic presentation of information or modality shifting for the presentation of auditory information in other modalities.
NOTE 3 ISO 9241-112 provides high-level ergonomic guidance that applies to all modalities.
- Technical specification30 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides an overview of recent research on readability of electrophoretic displays. It also provides information for evaluating readability of electrophoretic displays and defining the context of their use.
- Technical report45 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides information based on a study of the characteristics of head-mounted displays (HMDs) regarding the ergonomics of human–system interaction. Although this document covers the broad range of ergonomics issues that arise, it specifically provides more-detailed information about the visual aspects of the interaction, and it provides information that could form the basis for future possible standards related to HMDs. NOTE: It is preferable to take systematic approach to consider characteristics of HMD, since HMD affects a viewer not only by visual aspects, but also by some other physical aspects.
- Technical report39 pagesEnglish languagesale 15% off
This document provides an overview of recent research on readability of electrophoretic displays. It also provides information for evaluating readability of electrophoretic displays and defining the context of their use.
- Technical report45 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides:
a) an introduction to the importance of accessibility to human-system interaction;
b) a discussion of the relationship of principles within the ISO 9241 series and accessibility;
c) descriptions of activities related to the processes in ISO 9241-210 that focus on accessibility;
d) references to standards relevant to the accessibility of interactive systems.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides information relating to the specification of liquid crystal display (LCD) screens at visual display workstations in indoor locations, in accordance with ISO 9241-307:2008, 5.2. The information is limited to LCD screens, since these are typically used at workstations. The information is intended to support managerial decision makers (e.g. procurement operators, companies’ safety committees, occupational safety and health professionals) who are responsible for the acquisition of visual displays.
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This document provides guidance for the auditory presentation of information controlled by software, irrespective of the device. It includes specific properties such as the syntactic or semantic aspects of information, e.g. coding techniques, and gives provisions for the organization of information taking account of human perception and memory capabilities.
This document does not address the hardware issues of the transmission and the production of auditory information.
NOTE 1 Volume is dependent on hardware and thus cannot always be absolutely controlled by software. Environmental conditions can also affect the ability for sounds to be perceived, which can be beyond the ability of the software to take into account.
This document does not apply to auditory alarms, warnings or other safety-related uses of auditory information.
NOTE 2 Safety-related uses of auditory presentation of information are covered in various domain specific standards, such as ISO 7731:2003 which deals with auditory danger signals for public and work areas, and IEC 60601-1-8:2006 which provides very specific requirements for auditory alarms for medical devices.
While this document applies to the presentation of all non-safety-related information, it does not include application domain specific guidance (e.g., audio instructions for consumer products).
This document can be utilized throughout the design process (e.g. as specification and guidance for designers during design or as a basis for heuristic evaluation). Its provisions for the presentation of information depend on the auditory design approach, the task, the user, the environment and the single or multiple technologies that can be used for presenting the information. Consequently, this document cannot be applied without knowledge of the context of use. It is not intended to be used as a prescriptive set of rules to be applied in its entirety but rather assumes that the designer has proper information available concerning task and user requirements and understands the use of available technology.
This document does not address visual or tactile/haptic presentation of information or modality shifting for the presentation of auditory information in other modalities.
NOTE 3 ISO 9241-112 provides high-level ergonomic guidance that applies to all modalities.
- Technical specification30 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance on the design, selection and optimization of non-contacting hand and arm gestures for human-computer interaction. It addresses the assessment of usability and fatigue associated with different gesture set designs and provides recommendations for approaches to evaluating the design and selection of gestures. This document also provides guidance on the documentation of the process for selecting gesture sets. This document applies to gestures expressed by humans. It does not consider the technology for detecting gestures or the system response when interpreting a gesture. Non-contacting hand gestures can be used for input in a variety of settings, including the workplace or in public settings and when using fixed screens, mobile, virtual reality, augmented reality or mixed-mode reality devices. Some limitations of this document are: — The scope is limited to non-contacting gestures and does not include other forms of inputs. For example, combining gesture with speech, gaze or head position can reduce input error, but these combinations are not considered here. — The scope is limited to non-contacting arm, hand and finger gestures, either unilateral (one-handed) or bilateral (two-handed). — The scope assumes that all technological constraints are surmountable. Therefore, there is no consideration of technological limitations with interpreting ultra-rapid gestures, gestures performed by people of different skin tones or wearing different colours or patterns of clothing. — The scope is limited to UI-based command-and-control human computer interaction (HCI) tasks and does not include gaming scenarios, although the traversal of in-game menus and navigation of UI elements is within scope. — The scope does not include HCI tasks for which an obviously more optimal input method exists. For example, speech input is superior for inputting text than gesture input. — The scope includes virtual reality (VR), augmented reality (AR) and mixed reality (MR) and the use of head-mounted displays (HMDs). — The scope does not include the discoverability of gestures but does include the learnability and memorability of gestures. It is assumed that product documentation and tutorials will adequately educate end users about which gestures are possible. Therefore, assessing gesture discoverability is not a primary goal of the recommendations in this document.
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- Technical specification13 pagesFrench languagesale 15% off
This document provides: a) an introduction to the importance of accessibility to human-system interaction; b) a discussion of the relationship of principles within the ISO 9241 series and accessibility; c) descriptions of activities related to the processes in ISO 9241-210 that focus on accessibility; d) references to standards relevant to the accessibility of interactive systems.
- Standard19 pagesEnglish languagesale 15% off
- Standard21 pagesFrench languagesale 15% off
This document specifies the minimum information to be included in the specification sheets of Class 3 and Class 4 printers in order for users to compare the characteristics of different machines. The term “specification sheets” applies to documents which describe the performance characteristics of the printers to be included in instruction manuals, product brochures or on websites. This document applies to printers that can be operated in an office environment. Printers requiring specially equipped rooms or specially instructed operators are not considered in this document. NOTE This document is intended to facilitate users in selecting a printer which meets their requirements. The ISO/IEC 11160 series deals with different classes of printers, such as class 3 and class 4 printers shown in Table C.1 of (Annex C). Elements for classification of printers is given in Annex A. Detailed descriptions of class 3 and class 4 printers are specified in (3.4) and (3.5). Serial printers which are classified as class 1 or class 2 printers as defined and covered in ISO/IEC 11160-1:1997, Annex C.
- Standard19 pagesEnglish languagesale 15% off
This document provides both general and specific ergonomic requirements and recommendations for accessible tactile/haptic interactive systems, including accessible tactile/haptic interactions. This document provides guidance for increasing the accessibility of interactive systems making use of tactile/haptic input/output modalities such as gestures, vibration, and force feedback. The guidance provided also supports alternative input modalities and the use of different output representations. This document provides guidance for tactile/haptic interactions that is applicable to a variety of interactive systems, including assistive technologies (AT).
- Standard21 pagesEnglish languagesale 15% off
- Standard23 pagesFrench languagesale 15% off
- Standard23 pagesFrench languagesale 15% off
This document describes the method for selection of a language in information and communication (ICT) devices. This document is intended to apply to the user interface design of ICT devices which have a function for setting the appropriate language environment when an end-user wants to initiate its operation.
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This document specifies mechanisms to choose between the keyboard groups specified in the ISO/IEC 9995 series, national keyboards standards, or other keyboard definitions. These mechanisms primarily become useful when the stipulated marking on the key top can be dynamically displayed on the key top.
- Standard7 pagesEnglish languagesale 15% off
This document specifies the methods to improve accessibility of the visual display on small consumer products in order to minimize inconveniences that a variety of users including people with disabilities and the elderly can experience while using those products. In particular, this document focusses on how to present information on small visual displays to make the product more accessible for older people and people with low vision or colour deficiency. The provision of different modalities or alternative ways of displaying information to make the product more accessible is not covered in this document. This document only covers accessibility with regard to visual presentation of information, not audio or tactile-based display methods. NOTE 1 Accessibility of a product can be enhanced by adopting alternative means to the visual presentation of the information, which is not covered in this document. For information about alternative forms of presentation, ISO/IEC Guide 71, ISO 9241‑112 and ISO 9241‑171 can be useful. NOTE 2 A comprehensive catalogue of accessibility needs and strategies for accommodation for all users (not only those with visual impairments) is out of scope for this document. Readers interested in this regard can refer to ISO/IEC 29138‑1. This document applies to various consumer products equipped with digital displays, in which the information about operation of the product is visually presented. The products are usually equipped with built-in display panels. The consumer products include those hand-held products that can be easily carried by the user or those that are not portable but equipped with small displays, though the size of the product or the display is not specified in this document. NOTE 3 This document focusses on the accessibility of small displays, regardless of the size of the consumer product. NOTE 4 Examples include, but are not limited to, electronic thermometers, digital cameras, air-conditioning systems, remote controllers. This document is not applicable to those products with high flexibility or adjustability in presenting information on the display. Some examples are web- or application-based displays of ICT devices such as smart phones, smart TVs, and tablet PCs. It is not applicable to touch-based displays that have both the functions of display and control. Some examples are touch interfaces of smart watches or digital cameras. Finally, accessibility issues relating to indicating lamps/lights used for simple alerts or alarm are covered in ISO 24550 and are not considered in this document. NOTE 5 There are many accessibility issues in the touch interface related to information presentation as well as control function and they need to be dealt with together. It is possible that some guidance of this document is not applicable to some products, such as oral or ear thermometers, which have extremely small in-built displays.
- Standard7 pagesEnglish languagesale 15% off
This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction.
NOTE Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software products, custom office systems, process control systems, automated banking systems, Web sites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this document, such systems are generally referred to as products, systems or services although, for simplicity, sometimes only one term is used.
This document provides an overview of human-centred design activities. It does not provide detailed coverage of the methods and techniques required for human-centred design, nor does it address health or safety aspects in detail. Although it addresses the planning and management of human-centred design, it does not address all aspects of project management.
The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.
The requirements and recommendations in this document can benefit all parties involved in human-centred design and development. Annex B provides a checklist that can be used to support claims of conformance with this document.
- Standard42 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides an overview of recent research on readability of electrophoretic displays. It also provides information for evaluating readability of electrophoretic displays and defining the context of their use.
- Technical report36 pagesEnglish languagesale 15% off
This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction.
NOTE Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software products, custom office systems, process control systems, automated banking systems, Web sites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this document, such systems are generally referred to as products, systems or services although, for simplicity, sometimes only one term is used.
This document provides an overview of human-centred design activities. It does not provide detailed coverage of the methods and techniques required for human-centred design, nor does it address health or safety aspects in detail. Although it addresses the planning and management of human-centred design, it does not address all aspects of project management.
The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.
The requirements and recommendations in this document can benefit all parties involved in human-centred design and development. Annex B provides a checklist that can be used to support claims of conformance with this document.
- Standard42 pagesEnglish languagesale 10% offe-Library read for1 day
Within the general scope described in ISO/IEC 9995-1, this part of ISO/IEC 9995 specifies the alphanumeric section of a keyboard and the division of that section into zones; the arrangement, number, and location of the keys in the alphanumeric zone ZA0 of the alphanumeric section; and the layout and allocation of several control functions to the keys in the function zones of the alphanumeric section.
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- Amendment6 pagesEnglish languagesale 10% offe-Library read for1 day