ISO 10667-2:2020
(Main)Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 2: Requirements for service providers
Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 2: Requirements for service providers
This document establishes requirements and guidance for one or more service provider(s) in working with a client to carry out the assessment of an individual, group or organization for work-related purposes and to deliver quality assessment services. This document addresses the requirements for the service provider with respect to, among other areas: a) the choice, integration, implementation and evaluation of assessment procedures and methods in making recommendations to a client who has an assessment need, carrying out and delivering such assessments, and assisting the client in communicating with assessment participants and others; b) the interpretation of assessment results and subsequent reports; c) the collection, processing and storage of personal data of assessment participants and of assessment data; d) ensuring the required competence and professionalism of any person working under its control with a role in the assessment process; e) organizational decisions related to the delivery of assessment services. This document also specifies assessment approaches and procedures that can be carried out for one or more work-related purposes made by or affecting individuals, groups or organizations, including, but not limited to: — employment-related decisions (e.g. recruitment, selection, development, appraisal, promotion, outplacement, succession planning and reassignment); — career-related decisions (e.g. recruiting, coaching, guidance, vocational rehabilitation and outplacement counselling); — group decisions (e.g. training initiatives, team building); — organizational decisions (e.g. restructuring, morale and culture initiatives, mergers and acquisitions). No detailed technical or professional specifications are included within this document; however, an explanation of some of the more common professional quality principles used in assessment (e.g. validity, reliability, fairness, standardization) are included in Annex B. Despite the informative nature of this annex, the quality of assessment procedures and methods is important to the client in relation to the purposes of the assessment, the relevance of the measures involved, their validity, reliability, fairness, standardization and any issues relating to special needs of the assessment participant and other factors that affect the practicality, acceptability and utility of the assessment. NOTE 1 Requirements for the client are specified in ISO 10667-1. NOTE 2 See Bibliography for examples of various professional guidelines and national standards. This document does not detail the specific competences required for assessors as these are dependent upon the nature of the assessment. NOTE 3 See Annex C for further information on assessor competence.
Livraison d'un service d'évaluation — Modes opératoires et méthodes d'évaluation des personnes au travail et des paramètres organisationnels — Partie 2: Exigences pour les fournisseurs de service
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INTERNATIONAL ISO
STANDARD 10667-2
Second edition
2020-11
Assessment service delivery —
Procedures and methods to assess
people in work and organizational
settings —
Part 2:
Requirements for service providers
Livraison d'un service d'évaluation — Modes opératoires et
méthodes d'évaluation des personnes au travail et des paramètres
organisationnels —
Partie 2: Exigences pour les fournisseurs de service
Reference number
ISO 10667-2:2020(E)
©
ISO 2020
---------------------- Page: 1 ----------------------
ISO 10667-2:2020(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 10667-2:2020(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 Agreement procedure . 6
4.1 Agreement . 6
4.2 Service provider responsibilities . 7
4.3 Relationship between the service provider and the client . 7
4.4 Assurance of service provider competence . 7
4.4.1 General. 7
4.4.2 Competence and training . 7
4.5 Anticipating outcomes and consequences . 8
4.6 Supplementary research activities . 8
5 Pre-assessment procedures . 8
5.1 Identification of assessment needs . 8
5.2 Assessment services r ecommendation . 9
5.3 Assessment services agr eement . 9
6 Assessment delivery .10
6.1 Steps .10
6.2 Planning the assessment .10
6.2.1 Assessment plan .10
6.2.2 Security .11
6.2.3 Assessment participants' rights .11
6.2.4 Assessment participants' data protection .12
6.2.5 Specifying feedback .12
6.3 Informing assessment participants.13
6.3.1 Provision of information .13
6.3.2 Enabling assessment participants to prepare for the assessment .13
6.3.3 Use of personal data.13
6.3.4 Confidentiality and anonymity .14
6.4 Conducting the assessment .14
6.5 Interpreting and using results .14
6.6 Preparing and providing reports .15
6.6.1 Preparing reports .15
6.6.2 Providing reports .15
6.7 Providing feedback .15
6.8 Evaluating the assessment .15
6.8.1 Ongoing monitoring of the assessment .15
6.8.2 Periodically reviewing the assessment .16
7 Post-assessment review .16
Annex A (informative) Rights and responsibilities of assessment participants: guidelines
and expectations .17
Annex B (informative) Supplemental information on technical documentation of
assessment methods and procedures .19
Annex C (informative) Supplemental information on analysis and interpretation of results .22
Annex D (informative) Supplemental information on reporting .23
Bibliography .24
© ISO 2020 – All rights reserved iii
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ISO 10667-2:2020(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 260, Human resource management.
This second edition cancels and replaces the first edition (ISO 10667-2:2011), which has been technically
revised. The main changes to the previous edition are as follows:
— detail has been added to the explanation about purpose and means of assessment in the introduction;
— definition of the term “requirements analysis” has been added and the function of requirements
analyses has been explained;
— the relevance of this document has been explained for methods that may be used for assessment
and screening, whether or not they are marketed as such;
— clarification concerning the use of new technology, such as machine learning, artificial intelligence
and algorithmic analysis;
— additional details given regarding security of assessment materials and assessment participant
results;
— additional details given regarding assessment participant privacy rights;
— emphasis on encouraging clients to adopt evidence-based approaches to assessment;
— the structure has been adapted to the updated ISO drafting rules.
A list of all parts in the ISO 10667 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2020 – All rights reserved
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ISO 10667-2:2020(E)
Introduction
0.1 General
The ISO 10667 series ensures that the benefits of using assessments are realized. This document
focuses on aspects of the quality of assessment service delivery in work and organizational settings
that occur across the employment life cycle, such as recruitment and selection; career or vocational
guidance; learning and development; succession planning; and outplacement. This document
establishes a framework for the assessment process. Its scope covers how all assessments in work and
organizational settings are carried out (directly to assessment participants and indirectly to users of
assessment data). It also identifies core concepts, related to assessment, such as use of evidence-based
approaches, fairness and validity to enhance quality and utility in any assessment process.
The ISO 10667 series consists of two parts:
— Part 1 addresses the responsibilities of a client;
— Part 2 addresses the responsibilities of a service provider.
This document also provides a framework within which to position more specific national and
international standards and qualifications related to assessments.
The ISO 10667 series presents an evidence-based perspective of the assessment service delivery
process that has worldwide applicability. It enables an organization to become a more effective user
of assessment, making better hiring decisions and enhancing the potential, well-being and employee-
organization fit of all its employees. This document promotes the provision of standardized, appropriate
and equitable delivery of assessment services. It also enables regulatory bodies, other authorities and
society at large to have more confidence in assessment procedures.
The ISO 10667 series provides clear and concise requirements and guidance for the clients who require
assessment services and their service providers, in order to enable all stakeholders to realize the
potential benefits of good assessment practices. This is achieved by:
— defining good practice for assessment procedures and methods;
— ensuring fairness in the application of assessment procedures;
— enabling appropriate evaluation of the quality of assessment service provision;
— exploring advantages and disadvantages resulting from and/or associated with implementation of
assessment services and procedures.
It is likely that users of the ISO 10667 series initially possess very different levels of competence,
understanding and familiarity with the concepts involved in the development of standardized
procedures and methods to assess individuals, groups and organizations in the occupational arena.
Accordingly, in order to facilitate its use by a variety of stakeholders and to provide guidance about the
background of the ISO 10667 series, this introduction presents key information about the utility, intent
and layout of the ISO 10667 series.
0.2 Function of the ISO 10667 series
The ISO 10667 series relates to the delivery of assessments used at the individual, group and
organizational levels. The ISO 10667 series aims to promote good practices and to encourage clear
documentation of the working relationship between a client and its service provider(s) involved in the
assessment delivery process.
The aim of the ISO 10667 series is not that organizations – especially small and medium-sized
organizations – are necessarily forced to work with external providers to further improve the quality
of their assessment processes. In fact the ISO 10667 series is guidance for organizations to implement
assessment processes with or without any external support.
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ISO 10667-2:2020(E)
It functions as practical guidance for both the client and the service provider(s) involved in the
assessment delivery process. It describes their respective obligations and responsibilities before,
during and after the assessment process. It also provides guidance on the rights and responsibilities
of assessment participants and others involved in assessment procedures, including recipients of the
assessment results.
Figure 1 provides an overview of the possible interactions and relationships between the different
parties in the assessment process.
Figure 1 — Roles in the assessment process
NOTE Parties in the assessment process have different roles and interact with each other throughout the
assessment process. In addition, a single party can serve multiple roles. For example, in a career counselling
setting, a participant purchases the services and thus is also the client; an internal HR team provides services to
the organization and at the same time uses assessment services provided by external vendors.
0.3 Intended users of the ISO 10667 series
The ISO 10667 series is intended for clients and service providers who need to work both sequentially
and collaboratively in order to ensure effective delivery of assessment services. ISO 10667-1 provides
requirements and guidance for the client. This document provides requirements and guidance for the
service provider. A client should be aware of and adhere to ISO 10667-1 in initiating an appropriate
request for assessment services, including fully disclosing its assessment needs and implementing the
requirements of ISO 10667-1. However, if a service provider learns that a prospective client is not aware
of or using ISO 10667-1, it should inform the client of these best practices and encourage the client to act
in accordance with ISO 10667-1 with respect to the entire assessment process.
A service provider is involved in the provision of assessment services in work and organizational
settings, either as an internal employee of a client or as an external contractor. A client is the person
seeking assessment services for himself or herself, or an organization seeking assessment services for
individuals or groups within the organization or for the organization itself.
In both parts of the ISO 10667 series, Annex A outlines the rights and responsibilities of the assessment
participant.
0.4 Other stakeholders
In addition to service providers, clients and assessment participants, stakeholders might include the
following.
a) End users of assessment information within an organization who make strategic decisions,
operational decisions (e.g. hiring managers in the case of assessment for selection, human resources
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ISO 10667-2:2020(E)
managers in the case of succession planning or organizational talent management, executive
management in the case of mergers and acquisitions) or both;
NOTE In some countries work councils or employee representatives also have access to the assessment
information.
b) External intermediaries or indirect users include, but are not limited to:
1) developers and distributors of assessment procedures;
2) recruiters, coaches and outplacement counsellors;
3) organizations that provide assessment for licensing or certification of people;
4) assessors of training or vocational education programmes;
5) policymakers (e.g. human resources managers setting organizational assessment policy,
work councils engaged in assessment policy and procedure, external policy makers such as
professional bodies, regulatory authorities and others who rely on the results of assessment).
0.5 Assessment level categories
The ISO 10667 series covers procedures and methods for the following levels of assessment:
a) individual level assessment;
b) group level assessment;
c) organizational level assessment.
0.6 Purpose of assessment
The ISO 10667 series covers all assessments that occur within an employment or occupational context.
Aspects of the employment life cycle where assessment is commonly used include, but are not limited to:
a) internship and trainee programs;
b) recruitment and selection;
c) career or vocational guidance;
d) job rotation, career change or reintegration into the workforce;
e) development, coaching and mentoring;
f) promotion and succession planning;
g) outplacement and job separation;
h) retirement planning;
i) performance management;
j) employee satisfaction, culture change due to merger or acquisition, employee engagement levels of
organizational business units;
k) determination of eligibility, qualifications or both in certain job categories, including for health and
safety or regulatory compliance.
0.7 Means of assessment
The ISO 10667 series covers procedures and methods that are used for the purposes specified in 0.6 and
targeting the levels specified in 0.5. Such methods include, but are not limited to, interviews; behaviour
observations and simulations; document analysis; questionnaires; CV parsing; voice and video analysis;
algorithm-based screening and selection; surveillance methods; and other assessment procedures and
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ISO 10667-2:2020(E)
approaches used to collect assessment data regardless of how they are developed and marketed (e.g.
artificial intelligence).
0.8 Organization of the ISO 10667 series
To build an efficient standard, useful to both the client and the service provider, the assessment process
has been divided into four stages:
— agreement procedures;
— pre-assessment procedures;
— assessment delivery;
— post-assessment review.
This document addresses the requirements applicable to a client who determines that they have a
need for one or more assessments for use in the employment life cycle, and then seeks to obtain such
assessment services from a service provider it selects. This document addresses the requirements
applicable to a service provider from whom a client seeks recommendations about what assessments
might meet its needs, and then provides assessment services to a client once it is selected based on
those recommendations.
In both parts of the ISO 10667 series, each assessment stage is covered in a separate clause (see
Clauses 4, 5, 6 and 7) as follows.
a) Agreement procedures (Clause 4) describe mutual responsibilities and obligations of the client and
the service provider, as well as the format of their agreement and a description of what must be
covered in the agreement; documenting the agreement between the client and the service provider
through a written statement of work, or contract, as appropriate.
b) Pre-assessment procedures (Clause 5) covers:
1) identifying what needs to be assessed and how, together with choosing the criteria for
evaluating success and having a clear expectation of the utility of the process;
2) determining whether there are conflicting interests that need to be balanced;
3) providing a clear rationale for the assessment.
c) Assessment delivery (Clause 6) covers all phases of preparing for and carrying out the assessments.
d) Post-assessment review (Clause 7) evaluates the assessment process and the assessment results
to determine whether the outcomes, consequences and utility of the assessment are consistent
with the assessment needs, whether the goals are met and what changes in the assessment process
should be adopted for future use by the client.
viii © ISO 2020 – All rights reserved
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INTERNATIONAL STANDARD ISO 10667-2:2020(E)
Assessment service delivery — Procedures and methods to
assess people in work and organizational settings —
Part 2:
Requirements for service providers
1 Scope
This document establishes requirements and guidance for one or more service provider(s) in working
with a client to carry out the assessment of an individual, group or organization for work-related
purposes and to deliver quality assessment services.
This document addresses the requirements for the service provider with respect to, among other areas:
a) the choice, integration, implementation and evaluation of assessment procedures and methods in
making recommendations to a client who has an assessment need, carrying out and delivering such
assessments, and assisting the client in communicating with assessment participants and others;
b) the interpretation of assessment results and subsequent reports;
c) the collection, processing and storage of personal data of assessment participants and of
assessment data;
d) ensuring the required competence and professionalism of any person working under its control
with a role in the assessment process;
e) organizational decisions related to the delivery of assessment services.
This document also specifies assessment approaches and procedures that can be carried out for one or
more work-related purposes made by or affecting individuals, groups or organizations, including, but
not limited to:
— employment-related decisions (e.g. recruitment, selection, development, appraisal, promotion,
outplacement, succession planning and reassignment);
— career-related decisions (e.g. recruiting, coaching, guidance, vocational rehabilitation and
outplacement counselling);
— group decisions (e.g. training initiatives, team building);
— organizational decisions (e.g. restructuring, morale and culture initiatives, mergers and
acquisitions).
No detailed technical or professional specifications are included within this document; however,
an explanation of some of the more common professional quality principles used in assessment (e.g.
validity, reliability, fairness, standardization) are included in Annex B. Despite the informative nature
of this annex, the quality of assessment procedures and methods is important to the client in relation
to the purposes of the assessment, the relevance of the measures involved, their validity, reliability,
fairness, standardization and any issues relating to special needs of the assessment participant and
other factors that affect the practicality, acceptability and utility of the assessment.
NOTE 1 Requirements for the client are specified in ISO 10667-1.
NOTE 2 See Bibliography for examples of various professional guidelines and national standards.
© ISO 2020 – All rights reserved 1
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ISO 10667-2:2020(E)
This document does not detail the specific competences required for assessors as these are dependent
upon the nature of the assessment.
NOTE 3 See Annex C for further information on assessor competence.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 30400, Human resource management — Vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 30400 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
agreement
specification of the terms and conditions of the engagement between the client (3.6) and the service
provider (3.25)
EXAMPLE Details of the service or products to be delivered, duration, scope, ownership and appropriate use
of intellectual property and costs.
3.2
assessment
systematic method and procedure for ascertaining or measuring work-related knowledge, skills,
abilities or other characteristics of an individual or group of individuals, or the performance of an
individual or group of individuals
Note 1 to entry: An assessment has outcomes and consequences that can be appraised and used to evaluate
its utility. Forms of assessment can include, but are not limited to, structured application forms; biographical
data inventories; tests of general and specific abilities; self-report inventories and other instruments relating to
competencies, personality, motivation, attitudes, values, beliefs and interests; structured interviews; individual
problem-solving tasks; group exercises; simulations and work samples; group and organizational level measures;
employee surveys; multi-rater feedback; and performance evaluations (e.g. assessor interpretations, supervisor
performance ratings).
Note 2 to entry: Assessment tools, approaches and solutions are promoted and marketed under other labels
when in fact they are assessments that relate to people decisions such as scre
...
DRAFT INTERNATIONAL STANDARD
ISO/DIS 10667-2
ISO/TC 260 Secretariat: ANSI
Voting begins on: Voting terminates on:
2019-12-13 2020-03-06
Assessment service delivery — Procedures and methods to
assess people in work and organizational settings —
Part 2:
Requirements for service providers
Livraison d'un service d'évaluation — Modes opératoires et méthodes d'évaluation des personnes au
travail et des paramètres organisationnels —
Partie 2: Exigences pour les fournisseurs de service
ICS: 03.080.30
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
This document is circulated as received from the committee secretariat.
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 10667-2:2019(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
©
PROVIDE SUPPORTING DOCUMENTATION. ISO 2019
---------------------- Page: 1 ----------------------
ISO/DIS 10667-2:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/DIS 10667-2:2019(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 Agreement procedure . 6
4.1 Agreement . 6
4.2 Service provider responsibilities . 7
4.3 Relationship between the service provider and client . 7
4.4 Assurance of service provider competence . 7
4.4.1 General. 7
4.4.2 Competence and training . 7
4.5 Anticipating outcomes and consequences . 8
4.6 Supplementary research activities . 8
5 Pre-assessment procedures . 8
5.1 Identification of assessment needs . 8
5.2 Assessment services recommendation . 8
5.3 Assessment services agreement . 9
6 Assessment delivery .10
6.1 Steps .10
6.2 Planning the assessment .10
6.2.1 Assessment plan .10
6.2.2 Security .11
6.2.3 Assessment participants' rights .11
6.2.4 Assessment participants' data protection .11
6.2.5 Specifying feedback .12
6.3 Informing assessment participants.12
6.3.1 Provision of information .12
6.3.2 Enabling assessment participants to prepare for the assessment .13
6.3.3 Use of personal data.13
6.3.4 Confidentiality and anonymity .14
6.4 Conducting the assessment .14
6.5 Interpreting and using results .14
6.6 Preparing and providing reports .15
6.6.1 Preparing reports .15
6.6.2 Providing reports .15
6.7 Providing feedback .15
6.8 Evaluating the assessment .15
6.8.1 Ongoing monitoring of the assessment .15
6.8.2 Periodically reviewing the assessment .15
7 Post-assessment review .16
Annex A (informative) Rights and responsibilities of assessment participants: Guidelines
and expectations .17
Annex B (informative) Supplemental information on technical documentation of
assessment methods and procedures .19
Annex C (informative) Supplemental information on analysis and interpretation of results .21
Annex D (informative) Supplemental information on reporting .22
Bibliography .23
© ISO 2019 – All rights reserved iii
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ISO/DIS 10667-2:2019(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 260, Human resource management.
This second edition cancels and replaces the first edition (ISO 10667-2: 2011), which has been
technically revised.
The main changes compared to the previous edition are as follows:
— Detail has been added to the explanation about purpose and means of assessment in the introduction;
— Definition of the Term “requirements analysis” has been added, the function of requirements
analyses has been explained;
— Relevance of the standard has been explained for methods that may be used for assessment and
screening, whether or not they are marketed as such;
— Clarification concerning the use of new technology, such as machine learning, artificial intelligence
and algorithmic analysis;
— Additional details regarding security of assessment materials and assessment participant results;
— Additional details regarding assessment participant privacy rights;
— Emphasis on encouraging clients to adopt evidence-based approaches to assessment; and
— Structure has been adapted to the currently relevant ISO drafting rules.
A list of all parts in the ISO 10667 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2019 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/DIS 10667-2:2019(E)
Introduction
0.1 General
ISO 10667 ensures that the benefits of using assessments are realized. This document focuses on
aspects of the quality of assessment service delivery in work and organizational settings that occur
across the employment life cycle: recruitment and selection; career/vocational guidance; learning and
development; succession planning; outplacement; etc. This document establishes a framework for the
assessment process. Its scope covers how all areas of assessment in work and organizational settings
are carried out (both direct and indirect). It also identifies core concepts, related to assessment, that
shall be considered such as use of evidence-based approaches, fairness and validity to enhance quality
and utility in any assessment process.
This document includes two parts:
— Part 1 addresses the responsibilities of a client; and
— Part 2 addresses the responsibilities of a service provider.
This document also provides a framework within which to position more specific national and
international standards and qualifications related to assessments.
ISO 10667 presents an evidence-based perspective of the assessment service delivery process that has
world-wide applicability. It enables an organization to become a more effective user of assessment,
making better hiring decisions and enhancing the potential, well-being, and employee-organization fit
of all its employees. This document promotes the provision of standardized, appropriate, and equitable
delivery of assessment services. It also enables regulatory bodies, other authorities, and society at
large, to have more confidence in assessment procedures.
ISO 10667 provides clear and concise guidance for the clients who require assessment services and
their service providers, in order to enable all stakeholders to realize the potential benefits of good
assessment practices. This is achieved by:
— defining good practice for assessment procedures and methods;
— ensuring fairness in the application of assessment procedures;
— enabling appropriate evaluation of the quality of assessment service provision; and
— exploring advantages and disadvantages resulting from and/or associated with implementation of
assessment services and procedures.
It is likely that users of ISO 10667 initially possess very different levels of competence, understanding
and familiarity with the concepts involved in the development of standardized procedures and
methods to assess individuals, groups and organizations in the occupational arena. Accordingly, in
order to facilitate its use by a variety of stakeholders and to provide guidance about the background of
ISO 10667, this introduction presents key information about the utility, intent and layout of ISO 10667.
0.2 Function of ISO 10667
ISO 10667 relates to the delivery of assessments used at the individual, group, and organizational
levels. ISO 10667 aims to promote good practices and to encourage clear documentation of the working
relationship between a client and its service provider(s) involved in the assessment delivery process.
The aim of this standard is not that organizations – especially small and medium sized organizations
– are necessarily forced to work with external providers to further improve the quality of their
assessment processes. In fact this standard is guidance for organizations to implement assessment
processes with or without any external support.
It functions as practical guidance for both the client and the service provider(s) involved in the
assessment delivery process. It describes their respective obligations and responsibilities before,
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during, and after the assessment process. It also provides guidance on the rights and responsibilities
of assessment participants and others involved in assessment procedures, including recipients of the
assessment results.
Figure 1 provides an overview of the possible interactions and relationships between the different
parties in the assessment process.
Figure 1 — Roles in the assessment process
NOTE Parties in the assessment process have different roles and interact with each other throughout the
assessment process. In addition, a single party can serve multiple roles. For example, in a career counselling
setting, a participant purchases the services and thus also is the client; an internal HR team provides services to
the organization and at the same time uses assessment services provided by external vendors.
0.3 Intended users of ISO 10667
ISO 10667 is intended for clients and service providers who need to work both sequentially and
collaboratively in order to ensure effective delivery of assessment services. ISO 10667-1 provides
requirements and guidance for the client. ISO 10667-2 provides requirements and guidance for the
service provider. A client should be aware of and adhere to ISO 10667-1 in initiating an appropriate
request for assessment services, including fully disclosing its assessment needs and implementing the
requirements of ISO 10667. However, if a service provider learns that a prospective client is not aware
of, or is not using, ISO 10667-1, it should inform the client of these best practices and encourage the
client to act in accordance with ISO 10667-1 with respect to the entire assessment process.
A service provider is involved in the provision of assessment services in work and organizational
settings, either as an internal employee of a client or as an external contractor. A client is the person
seeking assessment services for himself/herself, or an organization seeking assessment services for
individuals or groups within the organization, or for the organization itself.
In both parts of ISO 10667, Annex A outlines the rights and responsibilities of the assessment participant
in relation to an assessment.
0.4 Other stakeholders
In addition to service providers, clients and assessment participants, stakeholders might include the
following.
a) End users of assessment information within an organization who make strategic and/or operational
decisions (e.g., hiring managers in the case of assessment for selection, human resources managers
in the case of succession planning or organizational talent management, executive management in
the case of mergers and acquisitions); and
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NOTE In some countries work councils/employee representatives also have access to the assessment
information.
b) External intermediaries or indirect users include, but are not limited to:
1) developers and distributors of assessment procedures;
2) recruiters, coaches, and outplacement counsellors;
3) organizations that provide assessment for licensing or certification of people;
4) assessors of training or vocational education programmes; and
5) policy-makers (e.g., human resources managers setting organizational assessment policy,
work councils engaged in assessment policy and procedure, external policy makers such as
professional bodies, regulatory authorities and others who rely on the results of assessment).
0.5 Assessment level categories
ISO 10667 covers procedures and methods for the following levels of assessment:
a) Individual level assessment;
b) Group level assessment; and
c) Organizational level assessment.
0.6 Purpose of assessment
ISO 10667 covers all assessments that occur within an employment or occupational context. Aspects of
the employment life cycle where assessment is commonly used include, but are not limited to:
a) internship and trainee programs;
b) recruitment and selection;
c) career/vocational guidance;
d) job rotation, career change, or re-integration into the workforce;
e) development, coaching and mentoring;
f) promotion and succession planning;
g) outplacement and job separation;
h) retirement planning;
i) performance management;
j) employee satisfaction, culture change due to merger or acquisition, employee engagement levels of
organizational business units; and
k) determination of eligibility and/or qualifications in certain job categories, including for health and
safety or for regulatory compliance.
0.7 Means of assessment
ISO 10667 covers procedures and methods that are used for the purposes specified above and targeting
the levels also specified above. Such methods include, but are not limited to: interviews; behaviour
observations and simulations; document analysis; questionnaires; CV parsing; voice- and video
analysis; algorithm-based preselection; surveillance methods, and other assessment procedures and
approaches used to collect assessment data regardless of how they are developed and marketed (e.g.,
artificial intelligence).
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0.8 Organization of ISO 10667
To build an efficient standard, useful to both the client and the service provider, the assessment process
has been divided into four stages:
— agreement procedures;
— pre-assessment procedures;
— assessment delivery; and
— post-assessment review.
This document addresses the requirements applicable to a client who determines that it has a need for
one or more assessments for use in the employment life cycle, and then seeks to obtain such assessment
services from a service provider whom it selects. ISO 10667-2 addresses the requirements applicable
to a service provider from whom a client seeks recommendations about what assessments might
meet its needs, and then provides assessment services to a client once it is selected based on those
recommendations.
In both parts of ISO 10667, each assessment stage is covered in a separate clause (see 4, 5, 6 and 7) as
follows:
a) Agreement procedures (clause 4) describe mutual responsibilities and obligations of the client and
the service provider, as well as the format of their agreement and a description of what must be
covered in the agreement.
b) Pre-assessment procedures (clause 5) covers:
1) identifying what needs to be assessed and how, together with choosing the criteria for
evaluating success and having a clear expectation of the utility of the process;
2) determining whether there are conflicting interests that need to be balanced;
3) providing a clear rationale for the assessment; documenting the agreement between the client
and the service provider through a written statement of work, or contract, as appropriate.
c) Assessment delivery (clause 6) covers all phases of preparing for and carrying out the assessments.
d) Post-assessment review (clause 7) covers reviewing the assessment process to determine whether
the outcomes, consequences and utility of the assessment are consistent with the assessment
needs, whether the goals are met, and what changes in the assessment process should be adopted
for future use by the client.
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DRAFT INTERNATIONAL STANDARD ISO/DIS 10667-2:2019(E)
Assessment service delivery — Procedures and methods to
assess people in work and organizational settings —
Part 2:
Requirements for service providers
1 Scope
ISO 10667-2 establishes requirements and guidance for one or more service provider(s) in working with
a client to carry out the assessment of an individual, group or organization for work-related purposes
and to deliver quality assessment services.
This document addresses the requirements for the service provider with respect to, among other areas:
a) the choice, integration, implementation and evaluation of assessment procedures and methods in
making recommendations to a client who has an assessment need, carrying out and delivering such
assessments, and assisting the client in communicating with assessment participants and others;
b) the interpretation of assessment results and subsequent reports;
c) the collection, processing, and storage of personal data of assessment participants and of
assessment data;
d) ensuring the required competence and professionalism of any person working under its control
with a role in the assessment process;
e) organizational decisions related to the delivery of assessment services.
ISO 10667-2 also specifies assessment methods and procedures that can be carried out for one or more
of the following work-related purposes made by or affecting individuals, groups or organizations,
including, but not limited to:
— employment-related decisions, e.g., recruitment, selection, development, appraisal, promotion,
outplacement, succession planning and reassignment;
— career-related decisions (e.g., recruiting, coaching, guidance, vocational rehabilitation and
outplacement counselling);
— group decisions (e.g., training initiatives, team building); and
— organizational decisions (e.g., restructuring, morale and culture initiatives, mergers and
acquisitions).
No detailed technical or professional specifications are included within ISO 10667-2; however, an
explanation of some of the more common professional terms used in assessment (e.g., validity,
reliability, fairness, standardization) are included in Annex B. Despite the informative nature of this
annex, the quality of assessment procedures and methods is important to the client in relation to the
purposes of the assessment, the relevance of the measures involved, their validity, reliability, fairness,
standardization and any issues relating to special needs of the assessment participant and other factors
that affect the practicality, acceptability and utility of the assessment.
NOTE 1 Requirements for the client are specified in ISO 10667-1.
NOTE 2 See Bibliography for examples of various professional guidelines and national standards.
NOTE 3 See Annex B for further details of generally accepted technical quality guidelines.
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ISO/DIS 10667-2:2019(E)
This document does not detail the specific competences required for assessors as these are dependent
upon the nature of the assessment.
NOTE 4 See Annex C for further information on assessor competence.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 30400 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/ 3 .1
3.1
agreement
specification of the terms and conditions of the engagement between the client and the service provider
EXAMPLE Examples include, but are not limited to, details of the service or products to be delivered,
duration, scope, ownership and appropriate use of intellectual property and costs.
3.2
assessment
systematic method and procedure for ascertaining/measuring work-related knowledge, skills, abilities,
or other characteristics of an individual or group of individuals, or the performance of an individual or
group of individuals
Note 1 to entry: An assessment has outcomes and consequences that can be appraised and used to evaluate
its utility. Forms of assessment can include, but are not limited to: structured application forms; biographical
data inventories; tests of general and specific abilities; self-report inventories and other instruments relating to
competencies, personality, motivation, attitudes, values, beliefs, interests, etc.;
...
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