This document provides examples of good practices in stormwater management related to ISOÂ 24536Â and information on standards and guidelines used in various countries.

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    • Technical report
      80 pages
      English language
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    • Draft
      80 pages
      English language

This document provides a methodology for undertaking a water loss investigation and establishing general principles for water loss management in drinking water distribution networks in order to improve the sustainability of drinking water utilities and protect the environment by saving water, energy and use of chemicals. This document establishes a procedure to estimate water loss components through water balance calculations and to define general principles of water loss management. This docume...view more

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    • Standard
      60 pages
      English language
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    • Standard
      68 pages
      French language
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    • Draft
      60 pages
      English language
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    • Draft
      68 pages
      French language

This document specifies guidelines for the implementation of continuous monitoring systems for drinking water quality and operational parameters in drinking water distribution networks. It provides guidance for determining the: — effective number of continuous monitoring stations in the drinking water distribution network; — location of monitoring stations in the drinking water distribution network; — types of operational and drinking water quality parameter measuring devices (MDs) that can be i...view more

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    • Technical specification
      25 pages
      English language
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    • Draft
      25 pages
      English language

This document provides guidelines on alternative drinking water service (ADWS) provision during a crisis. This document addresses: a) ADWS principles and methods; b) ADWS operational planning and implementation. This document is not applicable to: 1) planned water supply interruptions forming part of drinking water utilities' normal operations; NOTE However, many of the principles and methods described can be appropriate in such circumstances. 2) drinking water supplied for the ongoing operation...view more

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    • Standard
      35 pages
      English language

This document provides guidance to stormwater management authorities and relevant stakeholders on both structural and non-structural stormwater management approaches. The guidance includes consideration of relevant policies, planning, design criteria and implementation processes for stormwater management, and performance evaluation. This document can be applied to new stormwater systems and to the extension or improvement of existing systems for both fully separated and combined storm and sanita...view more

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    • Standard
      54 pages
      English language
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    • Standard
      58 pages
      French language

This document specifies requirements and contains guidance for its use in establishing, implementing and maintaining a water efficiency management system. It is applicable to organizations of all types and sizes that use water. It is focused on end-use consumers. This document is applicable to any organization that wishes to: a) achieve the efficient use of water through the ?reduce, replace or reuse' approach; b) establish, implement and maintain water efficiency; c) continually improve water e...view more

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    • Standard
      38 pages
      English language
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    • Standard
      43 pages
      French language

This document specifies guidelines for technical aspects, tools and good practices for the management of assets of waterworks to maintain value from existing assets. This document includes the following asset types: treatment plants, sludge treatment facilities, pumping stations, reservoirs, tanks and dosing equipment, metering and ancillary infrastructure irrespective of where they are sited, in the waterworks or in the drinking water distribution network. For further guidance on drinking water...view more

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    • Standard
      44 pages
      English language
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    • Standard
      49 pages
      French language

This document specifies guidelines for technical aspects, tools and good practices for the management of assets of wastewater treatment plants, sludge treatment facilities, pumping stations, and retention and detention facilities in the wastewater system to maintain the value of existing assets. NOTE 1 For simplicity in reading this document, reference to wastewater treatment plants includes all the asset types described above. For further guidance on wastewater networks see ISO 24516-3. NOTE 2 ...view more

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    • Standard
      53 pages
      English language
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    • Standard
      58 pages
      French language

This document defines individual concepts that together constitute a vocabulary common to different stakeholders with interests in water service provision. It is intended to facilitate common understanding and communication on the provision and management of service activities relating to drinking water supply, wastewater and stormwater systems. The following are within the scope of this document: — definition of a vocabulary common to the different stakeholders; — definition of key elements and...view more

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    • Standard
      60 pages
      English language
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    • Standard
      61 pages
      French language

This document provides guidance for water utilities on the detection and classification of water and wastewater events. The following subjects are within the scope of this document: — publicly and privately owned and operated water utilities. It does not favour any particular ownership or operating model; — all aspects of the drinking water system and the wastewater system; — all causes of abnormal changes in water and/or wastewater service provision capable of detection by monitoring systems in...view more

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    • Technical specification
      56 pages
      English language

ISO/TR 24524:2019 details the hydraulic, mechanical and environmental conditions generally found in wastewater transport systems from toilets through to wastewater treatment plants, the general powers of wastewater services to manage discharges to sewers, and the responsibilities imposed on wastewater services by applicable local, regional or national legislation.

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    • Technical report
      9 pages
      English language
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    • Technical report
      10 pages
      French language

This document provides several examples of varying complexity which illustrate the use and intent of the performance assessment methodology set out in ISO 24510, ISO 24511 and ISO 24512. The document also provides examples of the parallel and similar practices for measuring performance or establishing benchmarks as found in various institutional circumstances. These examples represent practices in a range of utilities (e.g. small, medium and large water utilities; water utilities from developed ...view more

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    • Technical report
      65 pages
      English language

ISO/TS 24520:2017 provides guidance to water utilities on good practice in technical aspects of crisis management. ISO/TS 24520:2017 is applicable to all water utilities, of whatever size, whether public or private, that wish to review the effectiveness and efficiency of their service activities relating to preparation for, response to and recovery from a crisis.

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    • Technical specification
      43 pages
      English language

ISO 24516-3:2017 specifies guidelines for technical aspects, tools and good practices for the management of assets of wastewater networks to maintain value from existing assets. ISO 24516-3:2017 does not apply to the management of assets of treatment plants, which are also physically part of the wastewater system and can influence the management of network assets. NOTE 1 The management of the following individual assets will be covered by ISO 24516‑4: wastewater pumping stations, retention and d...view more

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    • Standard
      42 pages
      English language
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    • Standard
      44 pages
      French language

ISO 24523:2017 provides guidelines on good benchmarking practice of drinking water and wastewater utilities. It describes the basic framework and methods associated with benchmarking in the water sector. The guidelines are intended primarily for voluntary benchmarking. Specific objectives set forth by the authorities and which are to be achieved by the water utility are not covered by this document. ISO 24523:2017 is applicable to water utilities of any size managed by a public or private entity...view more

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    • Standard
      17 pages
      English language
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    • Standard
      20 pages
      French language

ISO 24516-1:2016 specifies guidelines for technical aspects, tools and good practices for the management of assets of drinking water networks to maintain value from existing assets. ISO 24516-1:2016 does not apply to the management of assets of waterworks (including catchment and treatment, pumping and storage in the network), which are also physically part of the drinking water system and can influence the management of assets of the pipe network. ISO 24516-1:2016 focuses on the assets typicall...view more

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    • Standard
      45 pages
      English language
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    • Standard
      47 pages
      French language

ISO 24521:2016 provides guidance for the management of basic on-site domestic wastewater services, using appropriate technologies in their entirety at any level of development. ISO 24521:2016 supplements and is intended to be used in conjunction with ISO 24511. It includes the following: · guidelines for the management of basic on-site domestic wastewater services from the operator's perspective, including maintenance techniques, training of personnel and risk considerations; · guidelines for th...view more

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    • Standard
      56 pages
      English language
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    • Standard
      56 pages
      English language
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    • Standard
      58 pages
      French language

ISO 24518:2015 provides general guidance to water utilities to develop and implement a crisis management system. ISO 24518:2015 may be applicable to all sizes of public or private water utilities that want to prepare, respond, and recover from a crisis.

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    • Standard
      22 pages
      English language

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met. The following are within the scope of ISO 24510:2007: the definition of a language common to the different stakeholders; the definition of key elements and characteristics of the service to users; the objectives for the service with respect to users' needs and ex...view more

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    • Standard
      62 pages
      English language
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    • Standard
      62 pages
      French language
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    • Standard
      62 pages
      Spanish language

ISO 24511:2007 provides guidelines for the management of wastewater utilities and for the assessment of wastewater services. ISO 24511:2007 is applicable to publicly and privately owned and operated wastewater utilities, but does not favour any particular ownership or operational model. ISO 24511:2007 addresses wastewater systems in their entirety and is applicable to systems at any level of development (e.g. pit latrines, on-site systems, networks, treatment facilities). The following are withi...view more

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    • Standard
      59 pages
      English language
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    • Standard
      61 pages
      French language
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    • Standard
      61 pages
      Spanish language

ISO 24512:2007 provides guidelines for the management of drinking water utilities and for the assessment of drinking water services. ISO 24512:2007 is applicable to publicly and privately owned and operated water utilities. It does not favour any particular ownership or operating model. ISO 24512:2007 addresses drinking water systems in their entirety and is applicable to systems at any level of development (e.g. on-site systems, distribution networks, treatment facilities). The following are wi...view more

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    • Standard
      54 pages
      English language
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    • Standard
      54 pages
      French language
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    • Standard
      54 pages
      Spanish language

IWA 6:2008 is intended to identify and chart the critical elements that are of great significance to drinking water security. Its purpose is to set in motion a continuous process for the establishment of guidelines on management systems for drinking water utilities under crisis conditions. IWA 6:2008 provides the guidelines for a water utility, or any body responsible for the management of parts of the water supply system, to be prepared and ready to manage a water crisis. It also provides a roa...view more

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    • Standard
      31 pages
      English language