ISO 37153:2017
(Main)Smart community infrastructures — Maturity model for assessment and improvement
Smart community infrastructures — Maturity model for assessment and improvement
ISO 37153:2017 provides the basis, requirements and guidance for a maturity model for the assessment of technical performance, process and interoperability of community infrastructure(s) as well as its contribution to the community, and guidance for future improvements. This document is applicable to a) all types of community infrastructure, including, but not limited to, energy, water, transportation, waste and ICT, b) single types of community infrastructure or multiple types of community infrastructure, and c) all types of communities, regardless of geographical locations, size, economic structure, stage of economic development, and d) all applicable stages of infrastructure life cycle (e.g. planning/design, construction, operation, decommission). NOTE Utilization of natural systems, such as green infrastructure, is also considered as one type of infrastructure.
Infrastructures communautaires intelligentes — Modèle de maturité pour l’évaluation et l’amélioration
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INTERNATIONAL ISO
STANDARD 37153
First edition
2017-12
Smart community infrastructures —
Maturity model for assessment and
improvement
Infrastructures communautaires intelligentes — Modèle de maturité
pour l’évaluation et l’amélioration
Reference number
©
ISO 2017
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2017 – All rights reserved
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Basis of community infrastructure maturity model . 3
4.1 Outline . 3
4.2 Achievement criteria table . 4
4.3 Assessment aspects of the community infrastructure . 4
4.4 Overview of the methodology . 5
4.5 Community infrastructure maturity model . 6
5 Requirements and guidance to develop an achievement criteria table .7
5.1 General . 7
5.2 Guidance to determine purposes . 7
5.3 Requirements and guidance to identify characteristics . 7
5.3.1 General. 7
5.3.2 Additional recommendation for characteristics. 8
5.4 Guidance to define criteria of maturity levels . 8
5.4.1 General. 8
5.4.2 Attribute of characteristics . 9
5.4.3 Definition of the criteria . 9
6 Guidance for assessment and improvement .10
6.1 General .10
6.2 Guidance for assessment .10
6.3 Guidance for improvement .11
6.3.1 Analysis for improvement .11
6.3.2 Implementation of improvement .11
Annex A (informative) Conceptual description of the assessment aspects .12
Annex B (informative) Detailed explanation for the CIMM definitions .14
Annex C (informative) Examples of the achievement criteria table (ACT) .18
Annex D (informative) Continual improvement for community infrastructure .21
Bibliography .25
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities,
Subcommittee SC 1, Smart community infrastructures.
iv © ISO 2017 – All rights reserved
Introduction
The United Nations (UN) sustainable development agenda, “Transforming Our World: The 2030
Agenda for Sustainable Development”, was adopted by world leaders in New York in September 2015.
Through 17 Sustainable Development Goals (SDGs) and 169 targets, this agenda aims to end poverty
and promote prosperity and well-being by 2030, while reducing the adverse impact of human activities
on the environment. The UN SDGs address cities directly through Goal 11, which aims to “Make cities
inclusive, safe, resilient and sustainable”.
According to the SDGs, cities and communities are well positioned as “hubs for idea, commerce, culture,
science, productivity, [and] social development.” At the same time, cities, which are growing rapidly in
many parts of the world, are facing a number of challenges in meeting the needs of their citizens in an
equitable and sustainable way.
As urban populations grow, the demand for community infrastructures such as energy, water,
transportation, waste, and information and communications technology (ICT) will also continue
to grow in the coming decades, driven by major trends such as population growth and increased
urbanization. According to the report “Infrastructure 2030” by the Organization for Economic
Cooperation and Development (OECD), total cumulative infrastructure investment requirements —
for new and improvements to existing community infrastructure — will be approximately $53 trillion
(USD) over the next two decades (2010 to 2030).
The appropriate development of community infrastructure is fundamental to supporting the operations
and activities of communities, while helping communities overcome urban challenges and make
progress in supporting all 17 of the SDGs. It can also play an important role in helping communities
overcome urban challenges. In addition to providing a high quality of service to support a decent
standard of living for all city residents, community infrastructure should also be economically efficient
and endeavour to reduce the environmental impact of urban activity.
In order for communities to develop community infrastructure efficiently, and in a manner that will
enable continual improvements in all aspects of performance, it is helpful to have a tool to gauge the
current level of maturity of community infrastructure relative to desired future improvements. For
such a process, a maturity model is widely recognized as an efficient and effective tool. A maturity
model describes the practices and processes needed at each level to reliably and sustainably achieve
a corresponding level of desired performance. For example, the capability maturity model (CMM) as
presented in the ISO/IEC 15504 series performs this function in the field of software development.
Documents such as ISO 18091 and ISO 37101 also promote a CMM-like framework for local governments
or communities.
This document describes a community infrastructure maturity model (CIMM) and a standardized
approach for the assessment and improvement using the CIMM. The CIMM aids all stakeholders to
understand the level of performance, process and interoperability of community infrastructure and
their contribution to the community, helps them in setting targets for improvement that will guide
investments and helps them to identify gaps in current levels of community infrastructure.
The CIMM can be expressed conceptually as a series of levels, each of which builds off the levels shown
in Figure 1. The details are described in Clauses 4 and 5.
Figure 1 — Conceptual expression of community infrastructure maturity model (CIMM)
To promote continual improvements, it is important to make decisions based on a systematic overall
picture of the characteristics of community infrastructure. Therefore, this document provides a
systematic framework for assessment, the CIMM, which includes the five reference levels of maturity in
each of the characteristics of the community infrastructure.
An assessment using the CIMM could be used to compare different communities but can also be used to
make a comparison between the current and future states of infrastructure in a single community by
defining the object and scope of the assessment. For example, in the “Plan-Do-Check-Action (PDCA)” cycle
of development of community infrastructure, this document could be particularly helpful in the “Plan”
and “Check” phases, helping users to assess the current performance, process and interoperability, and
to check progress toward achieving desired improvements.
More specifically, this document supports the following stakeholders:
— citizens
— to improve their quality of life;
— owners of community infrastructure
— to identify which performance characteristics of the infrastructure should be prioritized;
— to identify what technical performance aspects should be given priority for improvement;
— suppliers of community infrastructure
— to determine which community infrastructure products will meet the specified requirements;
— to identify directions for the development of future community infrastructure products and
services;
— operators of community infrastructure
— to determine the current performance of the community infrastructure they operate;
vi © ISO 2017 – All rights reserved
— to determine the appropriate performance improvement processes;
— investors
— to determine which types of infrastructure investments will best meet the desired level of
performance;
— city planners or government decision makers
— to assess city planning and identify which infrastructure to prioritize;
— all stakeholders
— to ensure investment in community inf
...
INTERNATIONAL ISO
STANDARD 37153
First edition
2017-12
Smart community infrastructures —
Maturity model for assessment and
improvement
Infrastructures communautaires intelligentes — Modèle de maturité
pour l’évaluation et l’amélioration
Reference number
©
ISO 2017
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2017 – All rights reserved
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Basis of community infrastructure maturity model . 3
4.1 Outline . 3
4.2 Achievement criteria table . 4
4.3 Assessment aspects of the community infrastructure . 4
4.4 Overview of the methodology . 5
4.5 Community infrastructure maturity model . 6
5 Requirements and guidance to develop an achievement criteria table .7
5.1 General . 7
5.2 Guidance to determine purposes . 7
5.3 Requirements and guidance to identify characteristics . 7
5.3.1 General. 7
5.3.2 Additional recommendation for characteristics. 8
5.4 Guidance to define criteria of maturity levels . 8
5.4.1 General. 8
5.4.2 Attribute of characteristics . 9
5.4.3 Definition of the criteria . 9
6 Guidance for assessment and improvement .10
6.1 General .10
6.2 Guidance for assessment .10
6.3 Guidance for improvement .11
6.3.1 Analysis for improvement .11
6.3.2 Implementation of improvement .11
Annex A (informative) Conceptual description of the assessment aspects .12
Annex B (informative) Detailed explanation for the CIMM definitions .14
Annex C (informative) Examples of the achievement criteria table (ACT) .18
Annex D (informative) Continual improvement for community infrastructure .21
Bibliography .25
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities,
Subcommittee SC 1, Smart community infrastructures.
iv © ISO 2017 – All rights reserved
Introduction
The United Nations (UN) sustainable development agenda, “Transforming Our World: The 2030
Agenda for Sustainable Development”, was adopted by world leaders in New York in September 2015.
Through 17 Sustainable Development Goals (SDGs) and 169 targets, this agenda aims to end poverty
and promote prosperity and well-being by 2030, while reducing the adverse impact of human activities
on the environment. The UN SDGs address cities directly through Goal 11, which aims to “Make cities
inclusive, safe, resilient and sustainable”.
According to the SDGs, cities and communities are well positioned as “hubs for idea, commerce, culture,
science, productivity, [and] social development.” At the same time, cities, which are growing rapidly in
many parts of the world, are facing a number of challenges in meeting the needs of their citizens in an
equitable and sustainable way.
As urban populations grow, the demand for community infrastructures such as energy, water,
transportation, waste, and information and communications technology (ICT) will also continue
to grow in the coming decades, driven by major trends such as population growth and increased
urbanization. According to the report “Infrastructure 2030” by the Organization for Economic
Cooperation and Development (OECD), total cumulative infrastructure investment requirements —
for new and improvements to existing community infrastructure — will be approximately $53 trillion
(USD) over the next two decades (2010 to 2030).
The appropriate development of community infrastructure is fundamental to supporting the operations
and activities of communities, while helping communities overcome urban challenges and make
progress in supporting all 17 of the SDGs. It can also play an important role in helping communities
overcome urban challenges. In addition to providing a high quality of service to support a decent
standard of living for all city residents, community infrastructure should also be economically efficient
and endeavour to reduce the environmental impact of urban activity.
In order for communities to develop community infrastructure efficiently, and in a manner that will
enable continual improvements in all aspects of performance, it is helpful to have a tool to gauge the
current level of maturity of community infrastructure relative to desired future improvements. For
such a process, a maturity model is widely recognized as an efficient and effective tool. A maturity
model describes the practices and processes needed at each level to reliably and sustainably achieve
a corresponding level of desired performance. For example, the capability maturity model (CMM) as
presented in the ISO/IEC 15504 series performs this function in the field of software development.
Documents such as ISO 18091 and ISO 37101 also promote a CMM-like framework for local governments
or communities.
This document describes a community infrastructure maturity model (CIMM) and a standardized
approach for the assessment and improvement using the CIMM. The CIMM aids all stakeholders to
understand the level of performance, process and interoperability of community infrastructure and
their contribution to the community, helps them in setting targets for improvement that will guide
investments and helps them to identify gaps in current levels of community infrastructure.
The CIMM can be expressed conceptually as a series of levels, each of which builds off the levels shown
in Figure 1. The details are described in Clauses 4 and 5.
Figure 1 — Conceptual expression of community infrastructure maturity model (CIMM)
To promote continual improvements, it is important to make decisions based on a systematic overall
picture of the characteristics of community infrastructure. Therefore, this document provides a
systematic framework for assessment, the CIMM, which includes the five reference levels of maturity in
each of the characteristics of the community infrastructure.
An assessment using the CIMM could be used to compare different communities but can also be used to
make a comparison between the current and future states of infrastructure in a single community by
defining the object and scope of the assessment. For example, in the “Plan-Do-Check-Action (PDCA)” cycle
of development of community infrastructure, this document could be particularly helpful in the “Plan”
and “Check” phases, helping users to assess the current performance, process and interoperability, and
to check progress toward achieving desired improvements.
More specifically, this document supports the following stakeholders:
— citizens
— to improve their quality of life;
— owners of community infrastructure
— to identify which performance characteristics of the infrastructure should be prioritized;
— to identify what technical performance aspects should be given priority for improvement;
— suppliers of community infrastructure
— to determine which community infrastructure products will meet the specified requirements;
— to identify directions for the development of future community infrastructure products and
services;
— operators of community infrastructure
— to determine the current performance of the community infrastructure they operate;
vi © ISO 2017 – All rights reserved
— to determine the appropriate performance improvement processes;
— investors
— to determine which types of infrastructure investments will best meet the desired level of
performance;
— city planners or government decision makers
— to assess city planning and identify which infrastructure to prioritize;
— all stakeholders
— to ensure investment in community inf
...
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