ISO 37153:2024
(Main)Smart community infrastructures — Maturity model for assessment and improvement
Smart community infrastructures — Maturity model for assessment and improvement
This document provides the basis, requirements and guidance for assessing the level of performance, process and interoperability of community infrastructure(s) as well as its contribution to the community using a CIMM. It also helps stakeholders set targets for improvement that will guide investment by identifying gaps in the current level of community infrastructure. This document is applicable to: a) all types of community infrastructure, including, but not limited to, energy, water, transportation, waste and ICT; b) single types of community infrastructure or multiple types of community infrastructure; c) all types of communities, regardless of geographical location, size, economic structure, or stage of economic development; d) all applicable stages of the infrastructure life cycle (e.g. planning, design, construction, operation and decommissioning). NOTE The use of natural systems, such as green infrastructure, is considered a type of infrastructure.
Infrastructures communautaires intelligentes — Modèle de maturité pour l’évaluation et l’amélioration
General Information
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Standards Content (Sample)
International
Standard
ISO 37153
Second edition
Smart community infrastructures —
2024-08
Maturity model for assessment and
improvement
Infrastructures communautaires intelligentes — Modèle de
maturité pour l’évaluation et l’amélioration
Reference number
© ISO 2024
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ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Basis of community infrastructure maturity model . 3
4.1 Outline .3
4.2 Achievement criteria table .4
4.3 Assessment aspects of the community infrastructure .4
4.4 Overview of the methodology .5
4.5 Community infrastructure maturity model .6
5 Requirements and guidance for developing an achievement criteria table . 7
5.1 General .7
5.2 Guidance for determining purpose .7
5.3 Requirements and guidance for identifying characteristics .7
5.3.1 General .7
5.3.2 Additional recommendation for characteristics .8
5.4 Guidance for defining criteria .8
5.4.1 General .8
5.4.2 Attribute of characteristics .9
5.4.3 Definition of the criteria .9
6 Guidance for assessment and improvement . 10
6.1 General .10
6.2 Guidance for assessment .10
6.3 Guidance for improvement .11
6.3.1 Analysis for improvement .11
6.3.2 Implementation of improvement .11
Annex A (informative) Continuous improvement of community infrastructure .12
Annex B (informative) Mechanism of the attributes of characteristics in technical assessment .16
Annex C (informative) Achievement criteria table for technical assessment .18
Annex D (informative) Example of assessment trial using achievement criteria table .23
Bibliography .28
iii
Foreword
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of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
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This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities,
Subcommittee SC 1, Smart community infrastructures.
This second edition cancels and replaces the first edition (ISO 37153:2017), which has been technically
revised.
The main changes are as follows:
— Annexes B, C, and D replaced Annexes A, B, and C to the first edition.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
The United Nations (UN) sustainable development agenda, “Transforming Our World: The 2030 Agenda
for Sustainable Development”, adopted in 2015, aims to end poverty, promote prosperity and well-being,
while reducing environmental impact by 2030. It includes 17 Sustainable Development Goals (SDGs), of
which Goal 11 focuses on “Make cities inclusive, safe, resilient and sustainable”. As cities and communities
grow, they face challenges in meeting the needs of citizens in an equitable and sustainable way. The
demand for community infrastructure(s) such as energy, water, transportation, waste and information and
communication technology (ICT) will increase with the growth of urban populations and urbanization.
Appropriate development of community infrastructure(s) is crucial to support the operations and activities
of communities to overcome urban challenges and make progress towards achieving the SDGs. It also needs
to be economically efficient and aims to reduce the environmental impact of urban activities.
For the efficient development of community infrastructure(s) and continuous performance improvement,
communities can benefit from a tool that measures the current level of maturity of the community
infrastructure(s) relative to the desired future improvements. In this context, a maturity model is widely
recognized as an efficient and effective tool. This model describes the necessary practices and processes at
each level to achieve the desired level of performance in a reliable and sustainable manner. For example, the
capability maturity model (CMM) presented in the ISO/IEC 15504 series provides this function in software
development. Documents such as ISO 18091 and ISO 37101 also promote a CMM-like framework for local
governments or communities.
This document provides the basis, requirements and guidance for assessment and improvement of
community infrastructure(s) using a community infrastructure maturity model (CIMM). The CIMM assesses
the level of performance, process and interoperability of the community infrastructure(s) as well as its
contribution to the community. It also helps stakeholders set improvement targets to guide investment by
identifying gaps in the current level of community infrastructure.
The CIMM can be expressed conceptually as a series of levels, each building on the previous one as shown in
Figure 1. See Clauses 4 and 5 for more information.
Figure 1 — Conceptual expression of CIMM
Decisions are made on the basis of a systematic overall picture of the characteristics of the community
infrastructure in order to promote continuous improvement. The CIMM is a systematic assessment
framework that includes the five reference levels of maturity for each of the community infrastructure
characteristics.
An assessment using the CIMM can be used to compare different communities, but can also be used to
compare the current and future state of infrastructure in a single community by defining the object and
scope of the assessment. For example, see Annex A for an overview of the “Plan-Do-Check-Action (PDCA)”
cycle for developing community infrastructure(s), where this document is particularly helpful in the “Plan”
v
and “Check” phases. This document can help users assess current levels of performance, process and
interoperability, and to monitor progress towards achieving desired improvements.
More specifically, this document supports the following stakeholders:
— citizens:
— to improve their quality of life;
— to make community infrastructure accessible for a wide range of people, regardless of their individual
language, disability, etc.;
— owners of community infrastructure:
— to identify which performance characteristics of the infrastructure should be prioritized;
— to identify what technical performance aspects should be prioritized for improvement;
— suppliers of community infrastructure:
— to determine which community infrastructure products meet the specified requirements;
— to identify a direction for the development of future community infrastructure products and
services;
— operators of community infrastructure:
— to determine the current level of performance of the community infrastructure they operate;
— to determine the appropriate processes to improve performance;
— investors:
— to determine which types of infrastructure investment will best achieve the desired level of
performance;
— city planners or government decision makers:
— to assess city planning and identify infrastructure priorities;
— all stakeholders:
— to ensure that investment in community infrastructure maximizes performance and minimizes life
cycle costs;
— to promote the harmonization of the needs of residents, community managers and the environmen
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