Cloud computing — Service level agreement (SLA) framework — Part 4: Components of security and of protection of PII

This document specifies security and protection of personally identifiable information components, SLOs and SQOs for cloud service level agreements (cloud SLA) including requirements and guidance. This document is for the benefit and use of both CSPs and CSCs.

Informatique en nuage — Cadre de travail de l'accord du niveau de service — Partie 4: Eléments de sécurité et de protection des PII

General Information

Status
Published
Publication Date
28-Jan-2019
Current Stage
9020 - International Standard under periodical review
Start Date
15-Jan-2024
Completion Date
15-Jan-2024
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ISO/IEC 19086-4:2019 - Cloud computing -- Service level agreement (SLA) framework
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INTERNATIONAL ISO/IEC
STANDARD 19086-4
First edition
2019-01
Cloud computing — Service level
agreement (SLA) framework —
Part 4:
Components of security and of
protection of PII
Informatique en nuage — Cadre de travail de l'accord du niveau de
service —
Partie 4: Eléments de sécurité et de protection des PII
Reference number
ISO/IEC 19086-4:2019(E)
©
ISO/IEC 2019

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ISO/IEC 19086-4:2019(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
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CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
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Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved

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ISO/IEC 19086-4:2019(E)

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Symbols and abbreviated terms . 1
5 Relationship with other parts of the cloud computing SLA framework .2
5.1 General . 2
5.2 Conformance . 2
6 Overview . 3
6.1 General . 3
6.2 Structure of this document . 3
7 Information security components . 4
7.1 Information security policy component . 4
7.1.1 Description . . . 4
7.1.2 Cloud service qualitative objectives . 4
7.1.3 Guidance. 4
7.2 Organization of information security component . 4
7.2.1 Description . . .
...

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