ISO/IEC 19086-4:2019

Cloud computing — Service level agreement (SLA) framework — Part 4: Components of security and of protection of PII

This document specifies security and protection of personally identifiable information components, SLOs and SQOs for cloud service level agreements (cloud SLA) including requirements and guidance. This document is for the benefit and use of both CSPs and CSCs.

Informatique en nuage — Cadre de travail de l'accord du niveau de service — Partie 4: Eléments de sécurité et de protection des PII

General Information

• Status: Published
• Publication Date: 28-Jan-2019
• ICS: 35.020 - Information technology (IT) in general
• ICS: 35.210 - Cloud computing
• Technical Committee: ISO/IEC JTC 1/SC 27 - Information security, cybersecurity and privacy protection
• Drafting Committee: ISO/IEC JTC 1/SC 27/WG 4 - Security controls and services
• Current Stage: 9060 - Close of review
• Start Date: 02-Sep-2029

Relations

• Consolidated By: ISO/FDIS 14630 - Non-active surgical implants — General requirements
• Effective Date: 06-Jun-2022

Standards Content (Sample)

INTERNATIONAL ISO/IEC
STANDARD 19086-4
First edition
2019-01
Cloud computing — Service level
agreement (SLA) framework —
Part 4:
Components of security and of
protection of PII
Informatique en nuage — Cadre de travail de l'accord du niveau de
service —
Partie 4: Eléments de sécurité et de protection des PII
Reference number
ISO/IEC 19086-4:2019(E)
©
ISO/IEC 2019

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ISO/IEC 19086-4:2019(E)

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ii © ISO/IEC 2019 – All rights reserved

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ISO/IEC 19086-4:2019(E)

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Symbols and abbreviated terms . 1
5 Relationship with other parts of the cloud computing SLA framework .2
5.1 General . 2
5.2 Conformance . 2
6 Overview . 3
6.1 General . 3
6.2 Structure of this document . 3
7 Information security components . 4
7.1 Information security policy component . 4
7.1.1 Description . . . 4
7.1.2 Cloud service qualitative objectives . 4
7.1.3 Guidance. 4
7.2 Organization of information security component . 4
7.2.1 Description . . .
...