ISO/IEC 30105-1:2016

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: - covers IT-enabled business processes that are outsourced; - is not intended to address IT processes but includes references to them at key touchpoints for completeness; - is applicable to the service provider, not to the customer; - is applicable to all lifecycle processes of ITES-BPO; - serves as a process reference model for organizations providing ITES-BPO services.

Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 1: Modèle de référence du processus (PRM)

General Information

• Status: Withdrawn
• Publication Date: 15-Nov-2016
• ICS: 35.020 - Information technology (IT) in general
• ICS: 35.080 - Software
• Technical Committee: ISO/IEC JTC 1/SC 40 - IT service management and IT governance
• Drafting Committee: ISO/IEC JTC 1/SC 40 - IT service management and IT governance
• Current Stage: 9599 - Withdrawal of International Standard
• Completion Date: 05-Jun-2024

Relations

• Revised: ISO/IEC 30105-1:2024 - Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
• Effective Date: 06-Jun-2022

Standards Content (Sample)

INTERNATIONAL ISO/IEC
STANDARD 30105-1
First edition
2016-11-15
Information technology — IT
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 1:
Process reference model (PRM)
Technologies de l’information — Processus du cycle de vie de la
délocalisation du processus d’affaires des services activés par IT —
Partie 1: Modèle de référence du processus (PRM)
Reference number
ISO/IEC 30105-1:2016(E)
©
ISO/IEC 2016

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ISO/IEC 30105-1:2016(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2016, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
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Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO/IEC 2016 – All rights reserved

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ISO/IEC 30105-1:2016(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Overview of process reference model . 1
5 Process reference model . 4
5.1 Strategic enablement processes . 4
5.2 Relationship processes . 5
5.3 Solution processes . 6
5.4 Transition in processes . 7
5.5 Service delivery processes .11
5.6 Transition out process .13
5.7 Tactical enablement processes.13
5.8 Operational enablement processes .17
Annex A (informative) Statement of conformity to ISO/IEC 33004 .22
Bibliography .24
© ISO/IEC 2016 – All rights reserved iii

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ISO/IEC 30105-1:2016(E)

Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwi
...